Getting a rental car can be a pain, but Reid made it a positive experience! I was picked up via "chariot" and taken to Enterprise from the dealership, and the customers were stacking up, clearly impatient. Reid handled the situation calmly, and I was impressed. I always love renting from Enterprise and will continue to do so whenever I have a chance. Appreciate all the follow up for my customer feedback! read more

The staff here was very helpful and friendly, David did a great job making sure that despite some minor inconveniences in regards to pick up, that he did his best to accommodate my lady and I with a reasonable upgrade on vehicle size for the same price as my original reservation due to a shortage of available cars, as well as a Gas compensation for the delay in receiving a vehicle. from my point of view, Its clear they stay busy, and for good reason (good service), and when the pace of business causes issues, they are happy to make accommodations to their customers to ensure they have a good experience the whole way through! read more

I needed a car while mine is in the shop and Juliane (sp) was so nice and helpful. I called 3-4 times to ask questions and even changed my reservation for the following day and was blown away by the customer service. As a first time renter from enterprise he made it so easy and made me feel at ease (esp as a woman renting by myself, I feel like sometimes we can be taken advantage of with car things). This is the kind of place I would feel safe sending my mom or grandma to be taken care of fully! read more

employees literally lie about fees. had to use a toll lane to get child on time, specifically called to ask if there were any extra fees with toll use, the man I was speaking with FLAT OUT LIED and said "no". Now $125 in f****** tolls/fees. Called back to ask about this and was told I could pay them directly via 470 toll page, yet ANOTHER lie...lost my business for life. read more

these silly sorry ass mfs do not go here especially if you are getting your car fixed, the manager didn't help me AT ALL tried to tell me since I'm under 25 I couldn't get a car that was ALREADY PAID FOR, tried to give me a old ass Nissan when I drive a 2025 Buick envista was very upset do not go here read more

Positives: Nice staff What I didn't like? If you are adding additional driver, they won't tell you that it costs extra (unless you already know the drill). They also don't ask you if you have Costco membership so you can get the additional driver added for free. Overall, they don't tell you anything more than they are required to say by law. read more

While the outside of the building could certainly use a renovation had a great experience here recently. On check in and check out staff was extremely courteous and friendly. They were able to get my vehicle checked in and out quickly. read more

From start to finish this Enterprise impressed me. The staff are so friendly and willing to provide good customer service. I happened to be inside BOTH times (picking up the vehicle and when I returned a few weeks later) when customers were being incredibly rude to a man and woman behind the counter--yet they still handled it with class. I'm not sure why customers feel the need to scream in people's faces that are just trying to help. The two behind the counter this afternoon (2/15/23) were excellent. King drove me the first time and was a gem! Tom drove me back to Calliber today, was insanely friendly, and went out of his way to hang around and help as I transferred all my belongings from my rental back to my car. I have nothing but good things to say here--I hope these employees are being paid what they deserve to deal with these kind of customers every day! read more

It is always interesting why companies engage and ask people to contact their representatives. Enterprise asked me to do this saying some would reach out, surprise surprise no follow-ups. I am guessing that the attitudes of the employees are truly reflections of the senior managers work environment. Thanks for wasting yet more of my time. read more

After renting my car (mine was in the shop) I returned my rental and there was a ding in the door (I didn't notice it). 1 star? So I finally settled my claim and of course was charged $1300 for a dig the size of a baseball. Really? The car was worth no more than $10,000. Actually I figured the company could ripe me off, the 1 star is about the service from the dealership when I got the car back. The woman told me it was out of her hands and that the enterprise reps would contact me, later finding out that I was suppose to contact them. In the end, the $1300 sucks, but the ending service here was so bad, no explanation of what to do, contact info, etc. I'll NEVER rent from enterprise again. read more

I had a terrible time at this location. I had scheduled a repair and car rental through my insurance and everything was supposed to be set up. The repair shop called them and somebody came to pick me up, however nobody told me until I got there that not only did they not have my reservation in the system, but they didn't have any cars either. Suffice it to say, I was a little upset, especially since I went to do this on my lunch break and really needed to get back to work. They quoted me an hour time, and I will give them that they got me a car in 30 mins. However they gave the first car available to the guy that came in after me, so I was still pretty upset. Joe, the guy behind the counter when I got there was extremely rude to me, and even interrupted a conversation I was having with another customer about what had happened to explain to me that I was wrong about the situation and they were trying to fix it. Adam, the guy that got a car ready for me was very friendly and helpful though. He deserves a gold star for calming me down after the way Joe acted (and he's the only reason for 2 stars instead of 1). I will never be renting a car from this location again, and most likely never using Enterprise again. Terrible experience. read more

I am telling you to never use this Enterprise Rental Car service. An employee there took advantage of me by convincing me to sign an agreement to pay 19.99 for accident insurance protection which he did not clarify was for each day I had the car. He pretended it was a one-time charge for the entire time of the car rental. He knew I was in a hurry and so he took advantage of me not just as a woman in a hurry to make a professional commitment but as a senior. He could see my age on the drivers license! This man, whose name is JOHN, absolutely knew what he was doing when he deceived me. I even questioned why I should pay 19.99 for this insurance, and he told me I should get it "just to play it safe". He knew Zi was reluctant to purchase it. I then received an $ 88.00 charge on my credit card for 4 days with a rental car that I only drove twice, once to my home from Enterprise and once to return it to Calliber Collision. (who was paying for the rental since it was included in the repair coverage). I then called Enterprise and spoke with JOHN who denied deceiving me and hung up on me when I disputed the charge. I will follow up with his supervisor and I will dispute this fraudulent charge on my credit card. If I were Enterprise, I would have apologized for JOHN's error and refunded my money. Very poor Business policies!! What happened to " the customer is always right"?? read more

I am happy with our experience at this Enterprise. Our car was clean and the staff was friendly. Initially I had a minor issue with the final cost of the reservation, but the branch manager cleared everything up and made it a point to make sure I had a positive rental experience. Note: if you are coming from the airport/ have been at the airport within the previous 24 hours, expect to pay a higher tax on your reservation. Apparently this is because they are within a close proximity to the airport read more

I absolutely adore Enterprise. I have traveled for business for years. Decades ago, after using them ALL, Enterprise has always been my go to on account of customer service excellence, selection and value. Mike, the manager of this location has exceeded my expectations. I was rear ended, so I need them for personal reasons and I was ecstatic when I found they work with my insurance. Mike was cheery and quite efficient. He listened took care of my issue promptly. I needed a different vehicle closer to my own. Even though I created the situation, he gave me VIP treatment. read more

I've got to start this review with the truth. i made the mistake of making a reservation a day before coming into denver. upon arrival I was advised there weren't any cars available. Mike the branch manager went out of his way and called several other branches and was able to get me into a car. Mike Bateh, thank you so much for helping my family and I get a vehicle. this will definitely be one for the books! read more

0 Stars. Imagine flying in- enterprise has no cars at the airport or anywhere. Paying to Uber to the middle of no where location to have NO CARS LEFT. Despite a reservation- with a 5 month old baby. Disgusting people. Claimed to have called and it went to voicemail... umm ever heard of being on a flight. And there was actually no call regardless. Sad. Horrible people. read more

brought a client to help with the rental car and I was very pleased how these guys are very professional at this location. called to make a reservation and to see if they can pick up. he said no problem, just call 30 min prior. for reservation, he transferred to 800 # and I was able to reserve car that client requested. when I stopped by, the place was busy but plenty of employees to help out. gentleman introduced himself, checked the reservation and we walked to the car with his ipad. after walk thru and quick explanation, my client was ready to roll. very pleasant experience at this location. read more

Friendly staff and responsive to pick up and drop off to my home. The manager runs a smooth operation and she was very helpful with dealing with insurance company. I would recommend. read more

These guys were so great to deal with. They were out of cars due to the holiday week but promptly drove me across town to find one after our truck broke down on vacation. Then they extended our rental by 3 hours over the phone to accommodate our schedule with the repair shop. They were super friendly and efficient! read more

My cousins and I reserved a truck a week in advance before our trip. Once we arrived there was only 1 truck in the parking lot, however it couldnt possibly be ours cause it had an abundance of snow in the bed. It's been almost an hour and we are still waiting for the truck. I guess that's how enterprise do it? They have you reserve a vehicle and make you wait over an hour. Even people that arrived after us left with a vehicle before us. This is unacceptable! Im very upset and want to raise hell. Doubt the staff even reads the reviews cause obviously nothing has changed (read the other reviews). Enterprise, I hope ya'll fix this problem. Maybe it's because im a minority and they want to serve us last...we should recieve a partial refund. Honestly, they dont deserve any stars. We're suppose to be at an event 30 mins ago...WTF!!! read more

So I ended up renting from another location. I use Enterprise and Avis exclusively and I travel a lot. I ended up here because my car needed work and the only place I could get an appointment quickly enough was at a shop on Havana Street. I figured I'd get the same Enterprise service I'm accustomed to from airport locations. Standing in line behind the group of people lined up on a busy weekday morning I watched as the staff scrambled to try and get everyone into vehicles. For people who had reservations it seemed odd to me that they would not have had enough vehicles on site of the appropriate size. One older woman was very upset that her insurance was paying for a certain size vehicle and they kept trying to downgrade her because they said they did not have anything in that class. She went outside and was on the phone with her insurance company very upset that she'd have to drive off the lot in a compact car. The guy kept telling her that the car she had in the shop was comparable and they were treating her poorly because she was older and having a hard time. None of the cars lined up outside had been washed and looking them over as I walked in the door I was honestly surprised that some of those vehicles were in circulation. After watching the third person in a row get the same treatment (being told they were out of vehicles and would he like xyz?) I called my girlfriend to come get me, and she drove me to another location where I got into a vehicle in less than 20 minutes, and upgraded to make up for the hassle the other guys had caused me. Enterprise is usually awesome, but this place was just bizarre. read more

Rented a crummy economy vehicle that was "fresh out of the wash" with streaking water all over the car (great concealment for dents). I pointed out the dings and scrapes that I believed met their threshold, and upon return of the vehicle I was held responsible for a measly blemish that my smart phone camera couldn't even pick up. Ironically, the staff was courteous and timely, but clearly took advantage of a tiny door ding that they were most likely aware of, previously. The interior of the car was riddled with cigarette burns btw. So, what would normally cost someone less than $75 to repair a scratch-less ding, is costing me $500 because they charge you a fee (which was not explained or written on site) for what business they "missed out on" while the car was being repaired. I will never rent from Enterprise again, and I'm discouraging my entire company of using them. SHADY. read more

I flew into town to visit my parents for a week and we decided last minute that a rental car would make the visit easier on all of us. The manager made the experience quick and easy. We didn't make prior reservations and just came in. They gave us a car and out of the establishment within 20 minutes. I also dropped in because of some damage from a pot hole and they didn't hassle us at all. They assured us it wouldn't be a problem and sent us on our way. -- Now this could backfire and you may see an update, but so far so good. No issues. Quick and easy. I want to offer a tip though-- check your credit card to see what they cover. Most credit cards (especially travel cards) insure your rental car. Ours does. You can purchase their basic insurance as well (about $2.50 a day) if yours doesn't. Colorado in the summer isn't usually very risky, but if you will be in high traffic areas like downtown, you might want it. Winter is a whole other story. read more

I have had a reservation with this branch for over 3 weeks about me car drop off at 8 am. I have waited over 90 minutes for a car rental and they won't even answer my calls! They just don't pick up and are not honoring my reservation in any way. Just terrible terrible customer service. read more

Stopped in with my grandma to pick up a car she needed. The two guys at the front desk were nice and helpful. My grandma needed a car or small SUV. They had a suburban or a Yukon XL. Not exactly a grandma-type car, so we had to wait until another was returned to get her into it. They gave it a good effort. Surprising for a rental car company. read more

Enterprise Rent-A-Car - Car Rental Near Me - Aurora, Colorado

I was in a car accident and was referred to enterprise by the auto insurance company and I have to say from the first day I was impressed. I was picked up from my house on the first day and the last day today was dropped off at the dealership with no questions. The staff is very professional and courteous. I had the dodge caravan and the car was surprisingly a favorite of mine and my 15 year old. Keep up the good work guys hope to see you guys in the future for a vacation car. Stacy vaughn. read more

Set up an appointment to rent a car since I was just rear ended in a car accident yesterday. First was told that I'd have to pay a higher deposit since my credit card didn't have a high enough limit available (which is fine). Then got told that they couldn't rent to me because my valid drivers license is out of state. I had proof of residency and got turned away. Waisted an Uber ride both ways for a problem I've never had happen before at any other rental place. Manager on duty was a careless ass read more

I am absolutely floored by the unprofessionalism coming from this establishment. I've been told the regional manger, Meghan, would be calling to resolve an issue for over a month. I've tried reaching out to her and the branch on several occasions. The branch manager, Layton, was either fired or let go after being the only other employee informed on this issue. The branch manager was extremely rude in efforts towards resolving this issue as well! He had to call me back to apologize after being very misinformed early on in the resolution process. The whole issue sprouted from a lack of training with your employees. I've been misguided and lead to believe that I'd only be charged roughly $200 but now come to find out this morning, I'm being charged over $1000. This company is a complete scam. If I could give no stars I would. read more

This might be the best service I've ever had renting a car. The agents are super friendly and helpful. My fiancé and I have had 4 rental cars in the past month due to my car being in the shop, and Enterprise had the best availability and best service. This is also the best Enterprise branch in town. One of the cars I had was returned to a different location by the body shop where my car was. I called them to look for an item I had left in the car and they were not eager to help me and super unfriendly. I give 4 out of 5 because two of the cars I had smelled like smoke, despite the big "no smoking" stickers on the dash. However when I called to let them know they were very apologetic and happy to get me into a different car. Yes, I have had better cars (one of the cars was an old and very dirty Versa, then again one of them was a super clean brand new Mazda2, luck of the draw!) but I have not had better service. read more

Dunno why there are so many average reviews. Kate was an amazing representative and did the best she could for me. Amazing customer service and quick pick up. I reserved on the phone and was immediately ready, good car, good price and best of all, Kate was very professional and deserves some major recognition. Thank you Kate, when I visit Denver again, will be coming back for sure! read more

I had an accident with my personal car in October, and needed a rental car. The employees at Enterprise, at 340 Havana St Aurora, were just great in handling my car needs. The little truck i initially rented was too big, no problem switching it out. When the repair shop took longer and longer with my car, I was able to seamlessly extend my rental without a single problem. All the guys I dealt with at this branch were friendly, competent, and very easy to deal with. Despite the reason for my dealings with Enterprise (the accident), it was a true pleasure to work with this group. Many thanks, Joli K. Rockwood read more

I am very disappointed in this place because the Spanish man Row or whatever his name is very unprofessional only thing he worry about is hail damage and marks on the car his communication skills are bad if you deal with him you will be messed up he will tell you one thing and than you find out something different from someone else the customer service is bad they don't make you feel comfortable while doing business very unfriendly and rude David the assist manager was very good about breaking everything things down with the do's and. Donts/ I don't feel comfortable with the mis information I was given knowing this my first time renting a car I wouldn't recommend you speaking to Row the Spanish man he has bad communication skills make sure you get someone u can understand. This enterprise on Havana 3414604is not good place for rent a car this place sucks I will never rent here again I have had the most awful experience with this miscommunication place Row you need to learn communication skills because you will have customers in big trouble better yet u shouldn't work/ there never again enterprise sucks so glad I return that car bad experience with these unprofessional folks read more

Enterprise Rent-A-Car - Car Rental Near Me - Aurora, Colorado

Best customer service of any enterprise we've been to. Had a problem with our vehicle in Estes Park and they arranged a replacement to be sent. The new vehicle wasn't Properly cleaned but at that point we had no other option. When we returned the vehicle and explained all this to them they comped our whole rental. read more

I've rented from this company plenty of times in the pst they're always there for me when I need them I had a rental for over a month and when I did finally return the car they were amazing I will definitely be returning for my next rental the people @ Stapleton enterprise are the best!! Thank you read more

I made reservation on 10-2-2015. They took the reservation and gave me confirmation #1204104508. Then they had no car available. It was like the Jerry Seinfeld episode all over again. Beware of this outfit. read more

Don't know what is broken here, but hope it gets fixed. At 730 I arrived and no one was in the office, but that's when my reservation was made for. Then my vehicle had a defect so I'm still waiting for a swap. This is par for the course with this location. read more

Flew in from texas for a big softball tournament and had some issues at the airport but John here at enterprise was very helpful and nice and went the extra to help us out to get us in the car we needed. Great place to rent a car!! Thanks again John!!! read more

Amazing service! They waved the gas fill up since I barely drove it AND waved the young driver fee as I'll be 25 in a few weeks. Everyone was kind, informative and helpful. Definitely using this location again! read more

I arrived to pick up my reservation which was for a small truck for a specific purpose. They only had one truck available when I arrived which was two classes larger than what I had reserved. I "was receiving a free upgrade" that I could not use. They found another truck at a different location and I had to sit and wait while they exchanged vehicles. Enterprise called the evening before my scheduled pickup to confirm the reservation and did not mention the "upgrade." They did nothing for my troubles or significant delay. read more

The best rental experience I have ever had. The staff at this location is fantastic. Went to get a service on my vehicle at a local dealership. Found out it was going to take quite a bit longer to complete my maintenance. I had my three energetic boys with me (aged 5,3,1) and decided we better not wait it out. Enterprise sent someone to get us in a vehicle that would accommodate 4 car seats. ( I also have a seven year old that needed retrieval from school) When we got back to Enterprise, I asked the driver if a representative could come out to the van to take my information so that I didn't have to get everyone out of the car, and could I please rent what we were picked up in (switching 4 car seats from one vehicle to another is time consuming). So they did! They were so patient and helpful. The rental agent was kind and knowledgeable and making jokes with me (we had already made a mess of the van because when I was installing the car seats some of the "extra goodies" spilled on the floor, he said car seats are like treasure chests, ain't that the truth )and the driver was like my dad. As we were getting ready to leave he gave me a few tips about how that particular van drives (he knows because he drove it to get me) that were incredibly helpful. Thank you all!! read more