If I could give it zero stars I would. After getting my car at Denver airport I drove to Boulder. Had big transmission problem on the way. I was frightened to drive back. 800 number on the contact was never available for two days. Finally called road service and asked them to contact the office. They couldn't reach them. I left my number but was never called back. Wish I had read the reviews before renting. read more

Worst experience ever. Car broke down and after 3 hours of attempted service, I paid for my AAA to tow it back. Rent a camel before you even consider this incompetent company. I could go on and on, however profanity was not on their choice of language. Please share with others to keep them from having to experience this while on vacation. There were n NO Star options. read more

AVOID this place at costs! This is the sixth or seventh time my company has booked me here cause it's the cheapest place. Let me tell you, you get what you pay for. This time I waited 30 minutes to get to the desk. Then I was told it's illegal to drive anything other than an SUV if it's snowing. Talk about an aggressive up sell! The car I got smells like smoke, has stains on the inside roof, has a piece of plastic hanging out the front from the undercarriage, and it wasn't cleaned well. There is residue in the cup holders and two candy canes at the beginning of October. I guess those are from last year. The customer service in the rental place as well as the phone is also horrible. I was hung up on when I called the customer service line. Please don't be cheap and rent from somewhere else! Just so you know this wasn't an isolated incident, I've rented here before and been given a car with a check engine light and the one time, a car with a low tire pressure warning, one time they were out of gas, two other times my cars smelled like smoke, and one time I waited over an hour to get to the desk. Absolutely pathetic! read more

Ridiculous wait time, even though there were very few people. They had run out of cars, so they tried to give us a two door, but my boyfriend insisted on an upgrade. There were several other disgruntled people also trying to be downgraded. There rates were not great, so I'm not sure what was going on with them being out of stock. Only plus was that the return was quick. Park and go. Thank the baby Jesus. read more

I don't want to give this company any stars. This was the worst car rental agency ever. The quote I got was for $44.78 cents. When I got the the rental agency we went over everything, I was asked if I needed insurance or not but then found out it would be an extra $150 bucks I declined. Then asked if I could pay for my rental in cash since they already have my credit card on file. I was denied this option which made no sense, until I finally got out of there and arrived at my hotel, tried to pay with my credit card and it was declined. I specifically left $650.00 on my credit card, for my hotel and car rental, since the rental was only supposed to be $44.78...I called my credit card company to figure out what the problem was and they said I had a charge on there from advantage car rental for $531.60... Which was crazy, I was never asked if they could charge this nor was I told that the computerized signature I was signing was to a whole new contract. They never returned the money back to my card until I got home from my vacation... I called corporate they did not help, they had no explanation of why they charge me so much extra, and did not refund all the charges until I had to dispute it with my credit card, and even at that point they still charged me and extra $100.00 that they did not refund. THE BRAKES ON THE CAR SQUEAKED THE WHOLE VACATION AND WHEN WE CALLED TO COMPLAIN ABOUT IT, THEY DIDNT DO ANYTHING AND SAID SOMETIMES THAT HAPPENS, IF THE CAR WASNT COMPLETELY CHECKED BEFORE BEING RENTED OUT AGAIN. DONT WASTE YOUR TIME OR MONEY. read more

Holy monkey.... Do NOT rent from this place. The average wait time to simply "check in" is 90 minutes. I'm not kidding. They hand out hot dogs to help people cope with the ridiculous wait. It was so bad the last time I was there that I ran across the street to Thrifty, paid twice as much for a smoke ridden car. When I returned a few days later to drop off the car the line was LONGER compared to the day I arrived. I asked Thrifty about it and they said a lot of their business comes from people pissed off at Advantage who walk across the street in frustration. read more

First off, their prices are VERY misleading. $8 a day... $10 a day... I knew there were other fees involved but going from that to about $40-$50 per day is ridiculous. Also, the woman who spoke to us at the counter kept trying to trick us out of all our money, quoting us for the most she could possibly charge us. When we complained, saying this was nowhere near the prices, after all the fees, we saw online, she dropped the price $50. After we returned the vehicle, we get charged $415 on our credit card, though we have a receipt for $170. TOTAL SCAM. Phone support goes straight to India. No help at all. RUN from this company! read more

1. Check in area felt like a mechanic shop 2. Customer service left MUCH to be desired 3. Rented a midsize, and they tried to give us a Prius 4. Forced us to upgrade to a rental $57 more then planned because we weren't sure if we could fit the snowboards in a Prius. Told us we'd lose the "deal" on the SUV if we tried to see if our boards would fit in the Prius. 5. Charged $200 fee upfront for renting (reimbursed when the car is returned) 6. The entire process was unpleasant, especially the staff 7. The shuttle bus driver was very nice and helped us with our bags. 8. We won't be using Advantage in the future. read more

I travel regularly for work and usually always book Hertz or Enterprise. Since I was traveling with friends I decided to book with Advantage because it was $7/day through priceline for a full size car. I read all the reviews previous to going and I was prepared. I brought my proof of insurance with me (even though it wasn't needed) and made sure to document all nicks and scratches before leaving. We filled up the car before return and I almost didn't notice before getting in the bus that the amount was more on the receipt than I anticipated. Upon return the person checking in didn't wait for the gas gauge to go all the way up before charging me $17 refueling fee. We barely made our flight back on time. We just returned it yesterday but I'll be watching for the $200 deposit to be refunded on the card. Definitely don't rent here with your debit card, if you decide to rent with your CC just be prepared. read more

This place keeps on getting worse. I wish they would just go out of business and quit torturing customers. I got yet another charge a month after I thought I was over this nightmare. read more

Zero stars. Same with what my boyfriend, Jared, wrote. I've been charged $415 on my credit card, even though we have a receipt for $170. Apparently, they charge a $200+ deposit on your credit card that takes around 6 days to process. They tell you their cars here are $6/day. BEWARE. There are extraordinary insurance fees, taxes and miscellaneous charges. So renting a car turns out to be about $45/day. And that's for a Chevy Malibu. And that was after haggling the sales rep on the insurance fees. read more

I want to give them minus stars! I did agree to the upgrade but not all the liability, full coverage and etc. Great name for a company that totally takes Advantage of you!! They are very helpfully if selling you something but not helpful to resolve anything. I am very disappointed and tell everyone DO NOT rent from them. What a horrible way to end your vacation- I totally agree with others their prices are very misleading and horrible customer service!! I can not say it enough do not rent from them!!! read more

I'm on the fence with this one. I got a fantastic deal for a full size car and they put me in a Toyota Carolla..... News flash, that is not a full size car. I honestly felt like a giant in the drivers seat. It is very compact. I was supposed to get a Ford Fusion or similar. I would not put a fusion and corolla in the same category. Then the maintenance needed light was on. "Oh don't worry, it'll be fine!" Let's see what the rest of the trip brings read more

Most frustrating rental experience I have ever had. And I didn't even rent the car. I made a reservation and tried to cancel it and get my money back, and instead I was charged double. Over the course of two weeks, I have spoken with someone twice and been on hold for over 2 hours trying to resolve this situation. I'm about to give up and just take the loss. read more

I wouldn't rent from this company even if they were the last company on the planet. As many other reviewers have said, this company is terrible. Misleading prices, terrible customer service, and worst of all, a terrible product. My terrible experience started with the line--almost an hour to get a car at 1:00 pm on a Friday afternoon. The highlight of the wait was watching "Paternity Court" on the three televisions they had in the waiting area. Well, two of the three tvs didn't work, so I guess I should have been happy with one. I was "upsold" on the insurance and was almost laughed at for not getting the gas. They were out of the car that I had reserved, which makes you beg the question on why even have reservations, so I got an "upgrade" that actually meant less miles per gallon and more money out of my pocket. The car was a MESS. The back seat was slightly reclined and wouldn't return to the right level, the car was extremely dirty, and there were scratches on the outside. The process for returning the car was ridiculous--completely disorganized and only one woman trying to check in the 5 cars that came in at once. The woman barely looked through the car, then handed me a receipt, and walked away. When I asked her if that was it, she barely made a sound. Are you kidding me? How is it possible that you continue to exist as a company? I guess you should take the advice of the workers there and just walk away from Advantage. read more

It appears my previous review of this Scam Business has been deleted so I will review again.. STAY AWAY FROM ADVANTAGE RENT A CAR!!! I rented a car throughout hotwire on Oct 13 2019, after telling the agent specifically that I did not want any additional insurance or coverage, they added over $130 worth of charges to my bill without my knowledge or consent. I encourage everyone that has been scammed by this shady business to contact the BBB as well as the Colorado Attorney General Fraud department and file a claim like I have done. Save yourself time and money and rent from a reputable company. read more

This is the worse rental car experience I have ever had . They sucker people into prepayment to have you sit in lines for hours . The level of incompetence is astounding. There attitude sucks we had to wait for the shuttle for over 45 Minutes . Save your valuable time and rent from a real car rental company. Unbelievable read more

Ignore the other reviews at your peril. There was about 250 people in line wrapped around the building. After 2 hours of waiting we bailed. We weren't even in the building. read more

Zero stars. Left us stranded with a faulty car. Save yourself the excruciating hassle and go with any other company.

Horrible experience. Booked through Hotwire and they charged extra fees on top of the amount I paid. I also paid for 5 days but they gave me 4 days plus 3 hours and said they'd charge me more if I was a minute late. This place should be avoided. read more

This is the worst car rental place in Denver. They charged me an extra $245 for an " upgrade" from a Toyota Camry to a regular jeep 4 cyl patriot and $70 for a toll fee which I never ended up using. It was at the Denver airport I couldn't find the place on yelp but it's the same company. Never renting from them again. Total rip off. read more

PLEASE DO NOT RENT FROM ADVANTAGE COMPANY!! This company is out to get you. They want to make a killing and bail. They charged me horrendous amount of admin fees on tolls. For $37 in tolls, they charged me $130 in admin fees. That really hurts. read more

I rented a car from this Company in Denver, CO, I waited over 30 minutes for the shuttle bus to pick me up. When I arrived at the location the sales agent told me I HAD to take out their insurance or else I could not rent a car from them even though my own insurance had rental coverage. Later I found out that is not true and the company refuses to give me my money back. I WOULD NEVER RENT FROM THIS COMPANY AGAIN. read more

The company charges you a 200 dollar deposit which is supposed to be refundable on return of the car. Still waiting for my refund. I got the car thru Hotwire which I also do not recommend. I paid hot wire 142 dollars for a 4 day rental. After getting to Advantage I also had to give a 200 dollar deposit so in essence I paid 342 dollars for a 4 day rental. Never again use either of these rip off company s read more

Really deserve No Stars I made a reservation on line to fly into Denver on Southwest Airlines. Linked to the page was your rental car company. Since I had had a great experience in Jacksonville FL I decided to go with your company again. WHAT A MISTAKE. The price I was quoted for the on-line reservation was $141.89 with the Military discount. Which I felt was very reasonable for a full size vehicle so I completed the reservation and confirmed the price etc. During the confirmation it noted I would be required to show my ID upon arriving at the rental office. I arrived in Denver and proceeded to the rental car area. A sign posted on the counter directed me to the curb to wait for the transit bus. 17 minutes later after other agency buses had come and gone numerous times a small bus showed up for the crowd of 24 people, some who had waited longer than I had. We all packed into the small HOT STUFFY bus. The driver attempted to return to the remote location communicating to the base that he was full and inbound. The staff at the base requested he remain at the terminal as other flights had landed. He explained twice that he was full and people were already standing. He was told to wait. Five minutes passed as we all sat in the HOT STUFFY bus as 4 more people were packed into the crowded bus. Upon arrival to the remote office I noted a line of customers out the door and part way around the building. Forty-eight minutes later I was at the counter. I provided my credit card, driver's lisc, and military ID to the agent. As soon as she started the transaction I knew I was screwed. When I told her where I was going she told me the car I reserved was too dangerous to drive over the numerous passes I would navigate to get to my destination. She then tried to get me to rent a SUV for $25.00/day more. I had to repeatedly refuse the upgrade and she repeatedly pointed out that the 4 cylinder engine lacked the power to climb the numerous STEEP grades. She made 5 attempts to get me to up-grade. Then she started in on attempting to get me to pre-pay for fuel indicating that the price of $3.41/gallon was the best price anywhere around. I indicated that according to Gas Buddy there was a Flying J within 9.7 miles of the airport for $3.39/gallon and around Denver that was pretty much the going low price. She even told me the local prices were $3.89 to $4.09/gallon. I repeatly told her she was wrong but she kept at it. After 7 to 8 attempts she gave up trying to get me to pre-pay for fuel. I then requested Collision Coverage ONLY as my personal insurance did not pay for damage to a rental vehicle. She then informed me the ONLY way to get that was as a package for full coverage. I told her that according to the web site I could pick and choose the coverage I wanted. She repeatedly indicated no it only came as a package. I argued again against taking the full package - she finally told me to "PRODUCE" the web page I was referring to. Since I failed to print it out and bring it with me I was totally SCREWED. When I continued to dispute the cost she told me I could try to find a car elsewhere - but most places were out of or short on cars due to the numerous events in the area. So feeling FORCED to take all the excess additional items I signed the form. I then observed that the base rate was $40.00 more than the price when I made the reservation - I again was told to "Produce" the paperwork. So what started out when I made the internet reservation as a reasonable amount of approx $142.00 plus roughly a $100.00 for insurance plus tax turned into a $503.00 plus nightmare. I was charged $59.75 for SLI, $29.75 for PAT-PEC, $24.95 for RSP, plus all the percentages for concession fee (11.11%), rental tax (2%), and state tax (11.25%) I paid on the inflated cost. When I got to the car I noted the exterior was dirty and the interior rear seat was very stained. Upon opening the trunk I found 3 large Budweiser flattened beer cans left in it. When I opened the right passenger door I found fast food wrappers and a straw clinging to the side of the seat. After removing all the trash from the car I proceeded to leave the area. Making my way to the exit I noted a huge bottleneck as 3 lanes of cars were converging to one as a LONE inspector was checking all the cars exiting the lot. After 17 minutes it was my turn for inspection. I filled out the required info on the pre-inspection form and the handed it in - the inspector made no comments about the poor condition I found the car in- maybe because it is common. During my travels in CO I noted NO UNSAFE issues traversing the numerous passes in the state of CO. Upon returning to the airport I filled the vehicle at the Flying J for $3.39/gallon purchasing only the fuel I needed verses paying for "pre-paid" fuel based on the capacity of the tank thus paying for fuel I did not use read more

If it was possible to give no or negative stars, I would. I never thought to check reviews for a reasonably major rental company from an airport but boy did I regret that! It started with a full bus being driven around to the other terminal to "wait 5 min" for more passengers. It was not far from where we were picked up, just on the other side and there was no more room! Everyone was buzzing about that, but that was nothing compared to what followed. Pulling into the rental place you were greeted with a line that was zig zagged inside and went out the door. The people coming out said they had waited 45-1 hour to get their keys. After our bus unloaded, the wait was surely 75 min. Luckily I spotted it before we unloaded and I sent my hubby ahead to the line and I got our bags. There were people strewn everywhere inside and out waiting. Kids were crying. They finally got a clue and added some employees and the line started moving. My husband was almost slyly conned into buying the prepaid gas and the lady acted like he was an idiot by refusing it. 45 min later we walked out to our car. We had reserved a full size because it was cheaper than a mid-size for 2 adults. We received a mini-van. I'm sure someone would have been pleasantly surprised by that but we weren't! It had over 28K miles on it and it had been used and abused. It was basically the opposite of what you would get at another place where they try and pass off a Corolla for a full size car. We were so fed up by this point we didn't even bother going back in to get something else. Then upon return, we had an early morning flight. There was one guy out there pointing to where he wanted you to park but then told you to get your contract, write down your mileage and proceed into the building to once again, wait in line. Luckily at 5:45 AM, we were only 2nd in line. There were already around 10 people waiting for the shuttle. We were not picked up until after 6. We ended up being 4 minutes past cut off for boarding pass printing but luckily the ticket agent accommodated us and others who had the same predicament and printed our boarding passes since we were not checking anything. We did pre-pay and our bill, upon return, matched what I had booked so that is the only positive of this experience. Unless you have tons of patience, time to kill and don't mind driving abused filthy cars, do not even bother. This place is a FAIL. read more

I don't know if all the complaints helped to change things or if the complaints were just from hard to please people, but my experience was awesome. I was really nervous about renting here after reading all the reviews but it was a legit experience. Brand new car, checked in quick, returned car quickly with no problems, and the deposit was back on my card the next day. No complaints here, keep it up folks you did great. read more

Been waiting an hour in line to pick up myself car. After waiting over an hour, THEY DIDNT HAVE A CAR FOR ME....the one I reserved. "But you can upgrade to a larger vehicle for $45 per day". It's Ridiculous!!! Never again...I'll pay a bit extra and book the real company read more

I was told that I could bring the car back without filling up the gas tank with no problem. The problem is they charged me $41.43 as a pre-paid fuel but failed to mention the charge to me at the time. Once I received the invoice after I dropped off the car and they already charged me I noticed it on my invoice. I didn't even use a half of tank of gas, so it would have only been maybe $15 to just bring it back full. Such a scam!! read more

I would give this company negative stars if possible. The wait was 90 minutes to pick up the car. By then I was so stressed out and frustrated, I didn't take the time to be diligent about the things I was agreeing to. It ended up being several hundred OVER the quote. I'm still waiting for the deposit to be credited to my account after several days. I noticed the receipt said that it could be up to 21 days to credit me $200! When I tried to call to check on hours they were open to drop off the car, I was disconnected twice. I finally just started hitting random numbers until I got a person and they transferred me. The person I finally talked to acted like I should have known they were open 24 hours. I wish I had seen these reviews before I rented from them. It was the worst rental experience I've ever had. read more

RUN, do not walk from this rental company. They took advantage of my in-laws who were visiting from another country in every way possible... The bill which should have been about ~$350 ended up being over $1000! I feel so ill just thinking about this incident that I can't even say any more than just "RUN!" read more

There were three agents to service more than 30 people. The line snaked it's way outside of the door. This is an atrocious way to run a business. There were many open computers for the manager of this terrible establishment to call in extra agents but this didn't happen. I will never rent from this company again due to the more than 2 hours required to wait in the Denver airport location. read more

We rented from EZ and Advantage at the same time. When we checked out, the line was so long and Advantage never mentioned the multitude of charges that were added on to the rental. Also, note that if you are even 10 minutes late, you will be charged for another entire day. I do NOT recommend this company. read more

Too bad I can't remove all the stars. BEWARE the pre-pay. YOU WILL BE SORRY. DO NOT USE DO NOT USE DO NOT USE The advertised price is NOT the price, in fact. It's closer to the other "real" car rental places. They do not answer the phone, and as they told me, the phones don't work. I left 2 messages for the manager on call and received no call back. Their internet options do not work either. You are on your own. The people are fairly nice, but not particularly smart. They do not have a clue about customer service; it is a foreign concept. Your credit card will be charged twice. The car does not have floor mats. The engine light is on. I got in on Sunday before the crowd to ask a question. The line was out the door to rent a car, and most people had prepaid and were stuck. The bathroom was so filthy that the germs got disgusted and left. FILTHY!!!! read more

THEY SUCK. They do not answer their phone, I will NEVER rent from them again. Stick with Hertz for good service. These guys are hacks and liars. Also they never answer their phone. Below here is the review I gave them before I knew what they were up to I actually rented through carrentals.com, so chose them based on price.I picked up at the airport location. I had a positive experience. I did get a flat tire and there was no spare or donut tire in the trunk. Hyundai Accent. It was not a big deal as it happened late and I did not know it was flat until I was in the parking lot of my hotel. I called them and by 8:30 am the next day, I had an upgraded car, another full tank of gas and was on my way. They did refund the $200 deposit less the gas they refueled for me. In spite of the flat tire Advantage worked well for me read more

I wish I could put negative stars. The employee I worked with charged me for multiple things I didn't ask for. I tried to talk with customer service after my $141 Expedia car rental turned out to be $360. Not only could they not help me they just kept saying "you signed the contract. You should have read the contract." Terrible company. Dishonest and misleading. There's a price and then there's a cost. I'll NEVER pick another rental place based on low price. Horrible read more

No stars. This place is a scam. As someone else mentioned, we paid Hotwire and should not have had additional fees. Yet they make you pay a $200 deposit and we have not received this back- it's been over two weeks. Also they tried to charge us additional fees. Total scam and terrible customer service. Do not rent from here. read more

This place is a joke. When I arrived the shuttle driver wanted to discuss marijuana and politics. Both should be prohibited in the workplace. Then the agent got me checked in and sent me out to a car that was damaged. I went back in and she exchanged it for another car. When she redid my paperwork she did not add the prepaid fuel. I dropped the car off and was charged $8.99 per gallon. I do not r recommend the savings because it is not a value in the end. read more

The whole experience was stressful and so upsetting. I've never had such a bad experience with a rental car company before. We were told the wrong location to wait at the Denver airport so we waited 30 min in -13 degree weather in that spot and then after talking to a security guard were told that we were in the wrong spot. Then we proceeded to the right area but we had to wait another 45 min until our advantage bus came. Meanwhile every other rental car company had about 3-4 buses come during that time. We had to wait outside so we're already freezing. Then we finally get on the bus and our driver was unfriendly and rude and did not help with our luggage and the drive felt bumpy and unsafe. Then we make it to the rental car place and there is no heat and the entire place is filled with ppl waiting and looking very unhappy. This was about 230 in the morning. My reservation was for 1 am. We then waited another 2 hours in the ez/advantage rental car place. It took them 30-40 min per person to get there car. That is just awful. I mean seriously the computers were slow, the employees had no sense of urgency at all. They were not apologetic about the situation and several times one of them would disappear outside for 20 or so min and come back with nothing figured out. One women's car didn't even work. Another women was crying because she was just trying to get to her son in the ICU. We didn't end up getting our car until 430 am and my boyfriend had to literally dig it out of the snow. Overall it was a very horrible experience and I will be letting everyone I know how I felt. Because of this we didn't even arrive to our destination until 7 am the next day and we had to cancel our plans with the friends we were visiting. Some should seriously look into this. Not to mention how horrible it is to let your employees work with no heat in -13 degree weather. It was Denver Colorado after all. Should be a requirement..... How are u running a business?? read more

Disgusting company. If you're considering renting a car at DIA, think twice, no think 3 times or more before ever considering Advantage. Last week my husband made the fatal mistake of pre-paying for a car for 8 days at DIA in May. When he received the e-mail confirmation he clicked on the review/cancel button thinking he was reviewing the times and dates, making sure everything was correct. The screen was confusing, as he thought he was reviewing the confirmation. When he didn't see the details of the rental, he clicked on cancel, thinking this was how to cancel the screen and return to the previous page. Instead he gets an e-mail immediately stating the rental was canceled and a $50.00 "service fee" will be deducted from the refund. The first thing he did was get on the phone and call their customer no service number. He explained to a rep that he had no intention of cancelling the rental, that he simply was trying to review the rental time and dates to make sure it was correct. I too saw the screen and it is not user friendly. The rep listened and put him on hold coming back on and stating that he would re-book the rental at a discount! The so called discount was the exact same price he had paid originally. When he asked about the $50.00 "service fee" he was put on hold and the rep came back and said the fee must be paid to re-book. He asked to speak to a supervisor and was put on hold again. The rep came back and said "my supervisor was very, very busy, and couldn't speak to him". After arguing with what sounded like an overseas call center, my husband hung up out of frustration. After this episode my husband started researching the company and found they are not BBB accredited and have an F rating from them. So please think twice before making a reservation with Advantage. They claim to be headquartered in San Antonio, TX, but no address can be found anywhere to write and complain. A complaint was filed with the BBB anyway and we contacted our credit card company to open a dispute with this despicable company. Do yourself a favor and pay more and rent from a reputable company. read more