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    Get Outside KY

    5.0 (1 review)
    Closed Closed
    Updated 2 months ago

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    2 years ago

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    Camping World - Georgetown

    Camping World - Georgetown

    2.0(73 reviews)
    46.2 mi

    I had never been here. We was wanting to see what all in the store…read more We're looking at campers for retirement. It was really nice not having some pushy salesman walk around with us. We were able walk around the lot & check out camper we were interested in.

    We had a spectacular experience purchasing our camper last year, but I scheduled a service…read moreappointment for routine maintenance with our warranty and I have had the worst experience imaginable. I would give them less than a star if possible. The day I dropped it off, April 22, I was told to expect to pick it up in about a week. A week goes by, I've heard nothing. Two weeks goes by, I've heard nothing. I finally called to get an update and I was told that a technician hadn't even looked at it yet and that it "would be escalated and taken care of as soon as possible." But, then another week came and went. So, I call again just to receive the exact same answer that "it would be escalated and taken care of, but it still hadn't been looked over." I told the service representative, "respectfully, you said this when we spoke a week ago. I've now made a month's payment on our trailer and haven't even had the opportunity to use it." The representative then offered to add me to the email that she was sending to her manager so that I could see their responses regarding our camper making no progress in their shop and that it needed taken care of. That was on May 7 and by May 14 there had been no response to that email chain. On May 14 is when I sent an email to the chain asking for an update and was told it had been viewed by a technician and a work order was sent to the warrant company for authorization. They estimated this could take *ANOTHER* 3-4 weeks and our camper had already been there for a month at this point. By May 27th, I yet again had to inquire about an update and was told they were waiting on parts and hoped they'd be in by June 9. I dropped my camper off on April 22 for a ROUTINE service. So I have now emailed them on June 11 to find out when my camper will be ready because we have a trip that has been booked for MONTHS and is no longer refundable in one week. I was told it would be finished by end of day Friday (6/12) and that I could pick it up Saturday morning. I called Saturday (6/13) right when they opened and asked if they needed to know when I would be there or if I could just show up to pick it up, considering we were driving an hour to get there, and I was told I didn't need to give them a heads up but to please be patient with them when I arrive because it could take a minute to have someone pull it around and that Saturday's are there busiest days. So we decided it would be easier for everyone to pick it up on Sunday, but I just arrived and was told there was no one there from the service department, no way to move a camper to be picked up. You run an entire dealership and don't have something to move a camper at all times? I was completely dismissed by 3 different employees there and never once did anyone try to accommodate or assist at all, they just pushed the blame onto someone else and told me to just drive an hour home to drive an hour back to get it tomorrow. I've never experienced worse customer service before. Absolutely atrocious.

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    Camping World - Georgetown
    Camping World - Georgetown
    Camping World - Georgetown

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    Red River Adventure

    Red River Adventure

    3.1(22 reviews)
    39.4 mi

    The experience was absolutely terrible. There were 4 of us and one kayak had a hole in it We…read morewerent able to finish the trip. The kayak had to be drained of water every 15 minutes. The customer service was terrible when we got back and explained what was wrong. The lady we spoke to said we didnt care if we were not happy. They have 3 people outside. No one inspected the kayaks even though they stated they know they have holes in them. They didnt adjust the paddles and show you how to adjust the seats. I would not recommend it. Poorest kayak trip we have ever been on.

    I booked 3 nights primitive riverfront camping online. Was a great price but now I see why. Check…read morein says 1:00pm online. I showed up at 2:15 pm and there was no one there to check me in. I saw one other person there as well waiting to check in, and this person told me that it was 3 o'clock check in. So we both continued to wait another hour. There were three different phone numbers that I tried to call, one of which nobody answered, another one kept cutting me off, and the third one I kept getting a busy signal. So by this time it was 4 PM and I needed a place to camp so I called the campground down the road that was willing to take me last minute, no problems. I then proceeded to send an email to the email address given on the website explaining my issue, and that email got kicked back to me undeliverable. I am now out $33, and would not recommend this place to anyone. It very much gave me a horror movie vibe.

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    Red River Adventure
    Red River Adventure
    Red River Adventure

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    Get Outside KY - paddleboarding - Updated June 2026

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