You lost a sale this morning.
I stopped by your Gettysburg Villages shop a little after nine to pick up a couple of boxes of candy as a luncheon gift. I was not greeted by your clerk who was busy on the phone, so I spend several minutes making my selection without assistance. I then waited at the counter looking at your clerk's back for 5 minutes, signaling him when he turned that I was ready to check out. No response.
Listening to him chat for several minutes, it became clear that this was either a personal call or a non-critical business call. After several more minutes, I advised him that I was ready to check out. The response was a nod and a turning away. After another minute, I left the candy on the counter and departed, disappointed and determined to take GH off my shopping list.
I don't wish the young man to be fired, but think counseling might help his development and your business. It's your call. I don't know how important customer service is in your business model.
With regrets read more