Do not trust Jaclyn who runs the Weddings at Gerry Ranch as well as the mandatory rental company - Casi Cielo. She was very rude and unprofessional to my wedding planner, which in turn which in turn was an accusation against me. If I could, I would her 0 stars on this review. She also got my previous review booted from YELP - Shame on you because she doesn't want the negative review to reflect against her.
My wedding planner, Tricia tried to sort some things out for me in regards to rental items we were provided by Jaclyn's rental company, Casi Cielo Events & Flowers. I wanted to request a refund on the chargers we rented & get a receipt for heaters we rented, which was never given to us since the wedding. Jaclyn made an unauthorized credit card charge for the heaters without alerting us, which I feel is illegal. Every other charge we made w/ Gerry Ranch or Casi Cielo prior, Jaclyn requested a credit card authorization form, which had our name, credit card #, amount allowed to be charged & a signature, but this was not done at all for the last bill.
Everything at the wedding turned out beautiful in terms of the layout and the rentals, except I noticed the 148 gold chargers we rented from Casi Cielo were scratched up w/ black marks, looked old & seemed cheaply made; mine even had a square mark in the center. I informed my planner, Tricia & the day-of coordinator, Krista about the situation & took photos of the chargers at the wedding. I was disappointed because when I had seen their rentals prior at the Gerry Ranch Showcase on 4/9/17 and the Casi Cielo Event & Flower's open house on 4/2/17. The chargers available to rent from her company came in gold, silver & rustic & were in perfect condition when I saw them. They all looked like they were purchased from Pottery Barn or Crate & Barrel, where they were the same material on both sides. We also wanted to get 2 heaters refunded since they were not working the night of the wedding. Each heater cost about $75-$100 each to rent & we rented 8-9 of them.
My planner, Tricia emailed Jaclyn recently in a professional manner to get this situation resolved. But when Jaclyn replied back - it was very unprofessional, rude, defensive & aggressive about everything. She told us problems that happened at the wedding, which she had not informed to either of us at all. After Tricia replied back nicely to Jaclyn's aggressive email, Jaclyn replied back to her, "Please do not contact me again. You will not be working at our venue again. Thanks." I was very shocked and appalled by her behavior especially when it only about asking for a partial refund and receipts. Jaclyn's email implied Tricia and myself were lying about the chargers & I must've been confused because Gerry Ranch/Casi Cielo have not had a showcase since 2015. I was not confused because I attended both events. There are 2 flyers I've posted to show there was a showcase at Gerry Ranch on 4/9/17 & the Casi Cielo Open House on 4/2/17. Does Jaclyn not know the events that she held for her own venue/rental company? Also - Jaclyn claimed her, and Chantal from Casi Cielo were there at Gerry Ranch monitoring our wedding the whole time. I never saw them once & I know what they look like. The only person who helped us out was, Scott, Jaclyn's brother-in-law, who was very nice. Plus, if they were there the whole time - wouldn't they have told us if there was something we weren't allowed to do at the venue, like moving the arch and do it themselves? Or even inform us after the wedding of the problems she mentioned - such the florist not showing up after the wedding or cleanup? We weren't aware of any problems, so how were we supposed to know? Read her mind? She didn't bother to alert us after almost 2 weeks since wedding. She only informed us after Tricia contacted her.
If you plan on having a wedding at Gerry Ranch - I don't recommend it at all because Jaclyn is the contact for Gerry Ranch & Casi Cielo Events & Flowers is the mandatory rental company. If you plan on using Casi Cielo for your wedding (outside of Gerry Ranch) I don't recommend it either. Jaclyn's unprofessional, rude, and aggressive behavior towards my planner, vendors and myself was inappropriate, therefore I would never want to work with her again. She charged us illegally without an authorized signed payment form for my extra rentals & now she won't give us a receipt of the charges. I don't understand why she couldn't admit she was wrong when she definitely was. Nobody is perfect, but how she reacted to a simple request is beyond my comprehension. read more