My partners car quit on him unexpectedly and we were in a tight situation and needed to get into…read moreanother vehicle quickly. We found Ryan at North Bay Motors and within two days (only because we met him the first day after banking hours) my partner was mobile again in a very nice and reliable vehicle. Ryan went to great lengths to make this purchase as affordable and painless as possible. We worked with us and our financial constraints and still put us in a very nice vehicle with a comprehensive warranty and gap insurance all under our max monthly budget. After this experience there is only one place that I will be referring anyone looking to buy a car. Extremely grateful to Ryan and Amanda for going the extra mile for us.

Ryan is easy to work with and goes out of his way to help out! i will definitely be buying from…read morenorth bay motors again. I highly recommend! great low mileage cars and trucks

Wow! Selling a used vehicle is never fun. John at RCU Auto Services saw my Craigslist posting an…read moreoffered me a good price for the vehicle. He said that they look for the cream of the crop vehicles on CL, so many vehicles might not meet their standards, but mine did. I'm naturally suspicious of used car dealers in general, but as RCU Auto Services is associated with Redwood Credit Union (where I bank), I felt that RCU Auto Services would be honest and forthright. And indeed they were.

Best car purchasing experience ever! I helped my daughter…read morebuy her first car at RCU a few years ago and remember how smoothly the transaction went. We worked with Joel Fine at RCU who was stellar. I stopped by RCU to have a look at their cars today and found just what I have been looking for. As luck would have it, Joel Fine was there again and made me feel so comfortable. I absolutely trust him and knew I was in excellent hands. Only 2 hours after arriving in their car lot I drove home in my dream car!

I found a car I needed there. played it cool and worked a great deal with them…read more Daniel Saavedra was the saleman I worked with. No games, no stupid back and forth. I got a very good deal on my car, they bought my trade in and the transaction went very smoothly. One slight hiccup during the process extended the length of time spent at the dealer, they suggested I go get lunch and they comp'd it. During the final inspection after the detail we noticed a chipped glass roof. They replaced it, offered a rental car, or to pick my car up from my house and drop off the rental While the repair happened (a week later) They really took care of me. Solid dealer, very accommodating and friendly. Also trustworthy. Hard to find these days.

DO NOT SHOP AT FREEMAN TOYOTA! DO NOT BUY ANY TOYOTA HYBRID!…read more If I could have wrote ZERO STARS I would have. I recently bought a 2026 Camry that is a HYBRID. I never in my life had issues with Toyota vehicles. But the hybrid model unfortunately had a recall once we reached around 5000 miles on it. And the worst part is due to the hybrid engine and it could cause loss of power while driving which is dangerous and unsafe to use the car, and even worse it could cause a fire which is dangerous and both issues could result in harm to me, my family or to other innocent drivers on the rd. I told them about the recall and they said they don't have a remedy and will let let know when they do but it should be in the first quarter of 2026 (January-March) which has passed. So they wanted me to drive this car feeling unsafe and stressed out because I'm anticipating issues with the car. But I told them I don't feel safe and because it's a safety issue they gave me a loaner. I guess the loaner was only set up for 30 days or so and I couldn't make it to renew the loaner and brought it back a week late. So they said they can't loan me anymore vehicles. I just live about 2 hours away and was not going to be in the area until a week after the date they wanted me to come in. So I came in to renew the vehicle and the 1st quarter of the year is basically over and still no remedy/way to fix our brand new car. And they wouldn't renew the loaner so they forced me to take the defective Camry they sold me or I would have been stranded. It is now almost May and other issues arose. Such as Infotainment system/screen going black while the car is on. And a jerk when the car goes from hybrid engine and the gas engine starts. I had my wife contact them to see if they would give her a loaner but they refused. And said they will look into the other issues when they have a remedy for the recall (that was supposed to be resolved I the first quarter). So they have us driving and paying for a car that we feel unsafe in, and can literally catch fire while driving. But we have no choice because they refuse to replace it. Corporate said the issue doesn't warrant a replacement?! But I hope nobody ever buys a hybrid car from Toyota. I know I won't be. I might never buy another Toyota to be honest. But the rental car department manager acted like I was trying to steal the loaner. The service manager doesn't like to get back to you, and also the salesman David who sold me the car stated he is going to look into it and get back to me but I have not heard from him since. This has been going on over 3 months or so. I don't wish this on my worst enemy. We're literally paying for a problem, and to use a dangerous/ unsafe vehicle. DO NOT SHOP AT FREEMAN TOYOTA! DO NOT BUY ANY TOYOTA HYBRID!

I ended up not buying here but my interaction with Phil was first rate. Exceptionally helpful and…read moreinformative and appeared to want to do what was best for us. Exemplary salesperson.

They are so great, friendly, helpful. They had a great selection and exactly what I needed for a…read moregreat price. Give them a visit next time your in the market for a great car!

Thank you Mark! Hands down best car buying experience ever! Went into only test drive (I swear) and…read moreended up driving away with my new Crown Signia. I have been researching cars like crazy and had finally narrowed it down to 2 cars. The Mazda CX50 Hybrid and the Crown Signia. I had about 45 mins to kill before I had to pick up my kids. Went in and Mark approached me and was super friendly. He backed the car like Austin Powers, it was awesome ( ) Any who, test drive went good. He didn't talk excessively. Which I really appreciate, since I was trying to really get a feel for the car. I had previously test drove the CX-50 and really wanted to see if the feeling was different on how both cars drove. For me the Signia just drove smoother. Acceleration was great and handled very nice. The interior was chefs kiss. Fast forward 40 mins, I had to run to grab the kiddos. They asked if I wanted to pick the kids up in the Signia, as a longer test drive. Which I did, my son walked up and was like why you driving this ugly car . Poor Mark was dragged with me through the pick ups, thank you again for being super awesome! Mark was very no pressure, I had told him about being on the fence between the two vehicles. He was very straight forward and NO pressure. He asked what it would take to have me drive it home. I told him what I would like to see on the deal, but didn't feel that the dealer would be okay with it. He said let's find out. Obviously they were able to, since the cars sitting in my driveway! I really appreciated the no pressure, from Mark, the manager and the finance guy (sorry don't remember their names ‍) But they were all super friendly, great customer service. Would I recommend buying from Hansel Petaluma? In a heartbeat. Just ask for Mark, you won't regret it! P.S. I've serviced my Van here and have never had any issue with the service department. They are great.!!

This is in relation to their service department. I had a super frustrating experience with Novato…read moreToyota and was ready to take my car to a local mechanic for maintenance but ended up giving Hansel a call and they were great to deal with. They were able to tell me what service I needed, what was included, and scheduled me in the following day. Everyone was super friendly, the cost was reasonable and I walked away feeling valued. I will definitely come back to this Toyota for servicing my Prius.

Few experiences are as widely shared and fraught with challenge as buying a car for the first time…read more We recently shared that very experience and were lucky enough to find a place and a team of people who made it far less fraught: Hansel Subaru. Our previous cars were acquired from a family member and a trusted mechanic. We had no direct experience dealing with an actual car dealership. All we really knew was that we needed a replacement for our 2003 Subaru Forester, which had just been totaled in an accident. Injuries were thankfully non-critical, but we needed a replacement car and wanted another Subaru. After multiple fruitless and frustrating interactions with private sellers and others, most miles from our home, we discovered and reached out to Hansel Subaru. Andrew and his colleagues were cordial, empathetic, patient, and knowledgeable. In our climb up the mountain of first-time car buying, Andrew became our Sherpa, smoothly and efficiently guiding us to a 2016 Subaru Outback in pristine condition, at a fair and affordable. He even helped us return the rental we'd been using. And when he found out neither of us carried a checkbook, he drove us home in our "new-to-us" car to pick up our check. Used or new, where you buy your car, and the people who sell it to you, can affect your satisfaction with your experience as much as your choice of vehicle. I can only speculate hopefully about the rest of the Hansel dealership universe. But if you're seeking or considering a Subaru, check out Andrew and the team at Hansel Subaru. They made us feel as safe and comfortable as the car we selected.

Came here looking for a Forester and the sales team basically acted like they didn't care or even…read morewant to sell a car? I was interested in a Limited but they kept trying to force me into a touring. The salesman wasn't pushy but was so clueless, he couldn't help if he wanted to.

Ivette rocks! This…read moreis the second Lexus I have purchased from this wonderful dealership. I am sure glad my sales contact was Ivette! She is very professional in manner and extremely knowledgeable about cars. She helped me purchase and take delivery of a brand spanking new and hard to find 2026 GX550! Her professional and friendly personality made purchasing a car at this dealership very enjoyable! I hope to buy more Lexus cars in the near future and this dealership, Freeman Lexus and this Salesperson, Ivette will surely get my business! Wonderful dealership with wonderful staff working there from the sales people to the finance person, Lars. Everyone is extremely professional and super courteous!

I recently purchased my 3rd used Lexus from Freeman Lexus, this one from Evette. This recent…read morepurchase was for a 2019 RX450h with very low mileage. It's a wonderful car, the best car I have ever owned. After purchasing it, I noticed two fairly minor repairs that needed to be done. I called Aidan (a service advisor whom I've known now for at least 4-5 years), and he immediately took charge of the situation and talked to Robert, the general manager, and Andrew (whom I've known even longer than Aidan), the service manager, and they both promptly approved the repairs at no charge. I made an appointment for a few days later, dropped the car off, they provided me with a loaner, and a day or two later, I picked up my car. I cannot recommend more highly the guys and gals at Freeman Lexus. They are honest, polite, do fantastic work and are super responsive. And Lexus is a fabulous car. I will always buy Lexus.

Sold my suv through Sutherland in 3 days! Thanks Bob always…read morehas a good variety of good used cars

Bob Sutherland is one of the most honest people I have ever dealt with in the auto. Industry. If…read moreyou can't find what you want at his place he is more than happy to refer you to a reliable dealer elsewhere. This is a good place to sell your car either directly to him or on consignment. Highly recommended.

We had to sell my sister in law's very nice 2021 Rogue as she is now in assisted living and tried…read morethings that worked in the past which was putting FOR SALE signs on it in front of the house and on a couple of Bay Area Websites and got nothing. I also got internet bids from KBB, Carvana, Driveway and CarMax and Car Max offered the most. We ignored those offers though as we thought the car was worth at least $900 more than the Car Max offer based on KBB's private seller values. We waited until it became apparent it wasn't going to sell in the old tried and true way but the original Car Max offer had expired so I renewed it. They came back with a new internet offer that was $100 more than we were asking locally and $1000 more, oddly, than their first offer. We went down there expecting them to drop the offer based on their very rudimentary inspection. The did not an offered the original amount which we accpeted. All in all a great process and result; highly recommended.

Bought daughter a Honda that she LOVES…read more The condition of the vehicle is excellent. The entire experience was straightforward, none of this time wasting back and forth stuff a lot of dealerships do. We requested this specific vehicle from a location in SoCal. It was worth paying for it because again, my daughter loves her car. Why 1 star? In the vehicle image gallery they show 2 key fobs. When we made the purchase? They only had one and told some lame story the place the car came from has the other key in their lockbox. What? We left with ONE key fob which is really inconvenient and very stupid. Now we have to go to the Honda dealership to purchase a second key. This kind of loose end nonsense bodes poorly for their customer service as they've created an unnecessary imposition on a customer that just handed over a substantial amount of cash. This is why I will never leave Peter Pan BMW and will continue to drive BMWs as I have for the last 25 years. I expect consistent high level customer service without being inconvenienced as it should be wherever one purchases a big ticket item, like a car. One star. Do better. By a lot.

Dale really came thru for us when we had a serious problem with our fuel tank due to rodent damage…read more My son had my car on a road trip and smelled a strong gas smell and immediately stopped driving it. He took it to All Around Auto and they were able to diagnose the problem quickly. It was clear we'd have to rent him a car to drive home in and leave mine there as parts needed to be ordered and our vehicle was not first in line (they of course had other customers!). It took a week to get the parts and then a day to install the new fuel line. They were communicative and helpful thru the entire experience. It was an expensive fix, but it felt fair for all they had to do to fix the issue. Pro tip: pay in cash so you don't have to pay the credit card use fees.

Friendly guys who got the job done for a very good price. Scheduling was a breeze, I called them up…read morefor a PPI and they fit me in the very next morning. If you want to hang out while your car gets worked on, they have a small, clean lounge area available in the back with coffee and hot chocolate, plus there are restaurants, a coffeeshop, juice bar, and a brewery right across the street. Great experience!