Gerhard's sells broken products they do not stand behind. I purchased a new refrigerator from Gerhard's that was delivered broken (regardless of the temperature setting, it freezes everything). It's now been 4 weeks including 1 failed repair attempt, and they still will not replace the refrigerator. read more

We are very happy with our new LG dryer. We knew what we wanted when we went to the Ardmore location and we believe we got a fair price. It was only a matter of days before delivery. The delivery guy was great, easy installation in about 5 minutes. We would purchase from Gerhard's again. read more

Awful service at every step of my experience with this company. Ordered several high-end appliances in November 2020. No ETA given due to pandemic delays. Fair enough, I was willing to wait. Called to check every few weeks since, still never given a firm ETA. Six months later, called again and was told one of my appliances was in stock. Nobody called me about this. Asked for it to be delivered the following week. Delivery was rescheduled for a different day than what I was told, and a second appliance was added to my delivery, again with no call to notify me. When the two appliances arrived, the delivery crew refused to bring them into my house, which I had arranged with the dispatcher. They're currently sitting in my garage, and I'm tempted to have them picked up for a full refund so I can order them somewhere else. Gerhard's says "We don't sell appliances, we sell customer service." I bought their customer service, and I want my money back. read more

I had an outstanding experience with Gerhard's appliances. I went there because I knew I didn't want yet another big box store experience. In the showroom, Joanna spent the better part of an hour with me as I picked out a stove, dishwasher and microwave. When delivery day came I was in excellent hands with Jaime and Steven. They arrived on time and took great care hauling away my old appliances and installing the new ones. It was a pleasure doing business with the team at Gehard's and I'll return again and again. read more

I'm giving it 2 stars because the delivery people were nice and competent. That's about it. So I was sold a washer and dryer in September of 2020. The dryer worked great, the washer never functioned properly. The washer leaked and shook so violently that it broke the outlet in my basement. I purchased the extended warranty and had repairmen from Gerhard's come out multiple times (I believe 4 times, but it could have been 3). The last time the repair man told me "your washer is fine, stop calling us". Well, I requested a new washer at this point. Clearly they couldn't fix it and it wasn't working. It would shake so much that whole machine would spin in circles. I dealt with the service department (who would never actually take my calls to call me back) and one day got an email that a new washer was ready for pickup in Fort Washington. So I had to drive an extra 15 miles, return the old washer and pick up the new one. I could pay for delivery, but after everything I think I should have had the delivery fee waived. I just agreed to pay the fee because I wanted this over with. I was told the delivery would be 11/17. The day before No one called to tell us a time (like they said they would) so I called and was told they never actually put the delivery through and I'd have to wait until 11/23. I asked if there was any way to speed it up and was told I'd get a call back. No one ever called me back. So, 11/23 comes and the driver gets there. But the washer was not on the truck. Apparently it got lost in the warehouse. Great, so now I need to wait even longer. I try to call to get help, no one will even speak to me. I needed to talk to a manager at the Ardmore store, but there wasn't one available. Finally, someone from the Doylestown location answered (since I was apparently being bounced between a bunch of different stores even though I called Ardmore) and he was helpful. He emailed someone then called me to tell me it will be here 11/27. The new washer finally arrives and the delivery driver notices the shipping bolts were still on the old washer. Which is why is shook so violently. Had the original repairman noticed this I would have had a working washer since September, my basement outlet wouldn't be damaged and I wouldn't have had to miss time from work to deal with the situation. Oh, and after all of this time, energy and money I now have to pay to have an electrician fix my outlet you would think they'd offer me some kind of compensation to make it right? Nope. I got nothing. I'll never use this company again. read more

Purchased four appliances for my new home here and was disappointed that I paid almost $300 to fix my 15 month old KitchenAid refrigerator. Over $200 in just your service calls! I thought I'd get better treatment at this business than a cheaper box house - but not the case. Six weeks later and I'm still trying to get ice. 5 service visits and now they're going to order a whole new door. Never again read more

terrible customer service. I purchased a washer and it didn't work from the beginning. They continue to tell me there is nothing they can do and since I used the washer I can not return it. I've spent hours talking to costumer service trying to get it fixed and they continue to tell me there is nothing they can do. I will never be purchasing from them again. read more

I recently bought a dishwasher from Gerhard's in Malvern, PA. I had a good experience earlier this year buying a clothes washer and dryer with them set so I thought I'd go back and support a local family-owned business over big box retail. This recent experience was terrible and I would have clearly gotten better customer service at any of the local big box retail stores. The guys that delivered and installed my dishwasher tracked dirt into my kitchen (that was never cleaned up). They set cardboard down to slide the old dishwasher on and subsequently the new dishwasher as they moved it into place. When they were done and gone, I realized they left scratches on my hardwood floor in several spots. To top off this lack of attention to detail, the guys left their tools under the sink which I had to run out to their truck. I followed up with the sales person who forwarded my email with pictures of my scratched floor to the logistics manager. The logistics manager wrote me back directly and adamantly denied that they operate this way. His email was unprofessional, it was as if he was accusing me of a false accusation. I followed back up with the original sales person and she "said" she was going to escalate it to the owner. It never went anywhere. I will never buy from Gerhard's again. It's unfortunate because the appliances they sell are great. Their customer experience after the sale is horrendous. It's very unfortunate to feel this way after purchasing a $1000 appliance. read more

Bought a new Whirlpool refrigerator in June. Repaired in July, it needed service again in August. Repairman didn't bother, he said he'd just order all new parts. 2 months later we're still waiting for parts. Gerhard's doesn't care at all - won't offer a loaner and won't give me the name of the rep. I just spent another $1800 to get another new fridge from D&K because they offer a loaner if a fridge under warranty doesn't work. I've been using Gerhards for multiple properties for years but never again. read more

Bought an expensive model washer. Paid for delivery. From day one it does not function at all. After fifty days of laundromat visits, three service calls and three return visits to Gerhard's to state my case ('we're not authorized to exchange or refund, you're welcome to call the manufacturer '), we are forced to look for a new washer, and try and get some resolution while we can at least do our own laundry. There is NO SERVICE with Gerhard's appliance. Be forewarned. read more

Bought a new washer and dryer over the phone. I called with a specific brand and model in mind, but the salesperson pointed out some features that were not desirable for us. He recommended a different brand ($1000 less), and we were done. Couldn't have been easier. A few years back, I bought some new kitchen appliances in the store and had a much longer but equally excellent experience. Highly recommend Gerhard's. read more

We were having so much trouble with getting any help at a big box store. (HD) I ended up giving up and decided to try Gerhards. So happy I did!! We had several appliances to buy for a new home. I was so glad I called them. They went out of their way to assist us in what we needed. I'm done with the big box stores. read more

They had the product- i wanted-a particular dishwasher--in stock when others did not. Arranged installation quickly at a time convenient for us. Somehow they did not leave the user manual (owner's manual) although they did leave other paperwork. They also should have told us that we would need to install rinse aid immediately. Once we figure out that was the cause of the blinking light, we were good to go. Very nice dishwasher and very polite and quick installation read more

February 2021 Left a review a year back because our oven broke within a year of owning. Updating because our dryer has now broken as well. The washer and dryer came with a one year warranty and the dryer is now dead 14 months after purchase, conveniently outside of their warranty. $1000s down the drain supporting a local company who doesn't care about customer service. Gladly taking our money elsewhere. read more

I had a great experience with Gerhard's. I needed a dishwasher ASAP. I went in picked out a dishwasher hassle free. My sales rep was immediately able to tell me which machines were in stock. I arranged a delivery date and guess what. The delivery person/installer arrived on time. The installer was very nice and did a great job. It was a good experience. Unfortunately I had a bunch of other recent experiences to compare with and Gerhard's was so much more pleasant. read more

Worst customer service I've ever dealt with. Bought a $2300 Napoleon Grill and the day they built it and delivered it the two youngsters were in such a hurry to get out of there! Once I plugged it in, I found out why, they shorted out the electronics during the build and never bothered to check if the grill was fully functional! It took me 4 days and 20 phone calls for them to tell me there's NOTHING THEY CAN DO! Call Napoleon, which I had to do myself- they gave me $000 discounts or even a cover for my grill that cost $90 for my troubles. I'll never shop there again. And getting someone to call u back was impossible!! read more

I love Gerhard's - great prices + knowledgeable and attentive salespeople. Our OTR microwave just died, and Adam was wonderfully helpful in getting us a quality replacement right away. He really knew his stuff! I also like that I can visit the showroom and verify whether the "no fingerprint" technology on the stainless steel works IRL lol. read more

WORST store ever worst customer service ever stay away from ALL locations or you will definitely be disappointed

We can recommend Gerhards: sales person was knowledgeable and worked with us to purchase appliances which were lost in a house fire. The delivery people were great and worked quickly and safely. read more

I had a terrible experience with Gerhard's and told them I was going to write a bad review and they didn't seem to care, so here it is. If you have other options, consider them. I read the reviews and had misgivings, but wanted a Subzero to replace a 22 year old fridge and they are one of the few dealers. I figured if you dropped over $10k on a fridge that you would get good service, but not so. We were promised the fridge in September and it was delivered in November. I understand COVID delays, but I had to continually contact the store to figure out the ETA. Lucky our old fridge held out. The biggest incompetence was that they did not tell us we needed to order a steel panel for one side because it was not built it. We showed them a picture of the old fridge and it was obvious it was not built in. Then the sales staff told me that I should have known I needed a panel. Excuse me, you're the Subzero experts and I haven't ever bought one - the one we had came with the house. They waived the installation in the panel and then proceeded to bill us for it. Also, the delivery guys nicked the door frame and gouged the wall, I sent pictures and the said I had to do repairs before they would provide compensation. Good luck if you use them. read more

Worst experience with an appliance purchase ever. Brand new -pricey-Dishwasher leaks, the racks don't move in and out correctly, and there is a chemical smell on the dishes after they've been washed. Also, after delivery, the tech wouldn't install it because he said that we had to replace a pipe under the sink. Apparently this is routine, but he could have done the work himself, and didn't let us know. We had to call in a plumber, delaying the installation. Hopefully, the tech coming out in a few days will see that the dishwasher has to be replaced. If that happens, I'll change my rating to two stars. I almost NEVER write bad reviews. Been a customer of theirs for many years, and it's not the same store that it once was. read more

One of the worst appliances stores for communication. They delivered a dishwasher with dented front doors and never called to get it repaired. I had to call several days later and initiate replacement . I also ordered a new fridge and called 2-3 weeks after order to see when it might be delivered , now. Week later and no call yet. I tried to buy local, but not at this place .!!! read more

I just moved Into my home and need to update my appliances from the 1980's. The first time I went in, I hadn't measured or took pictures of my appliances. I quickly learned what I needed to decide what model would fit both in my cabinets but with my budget. I measured took picture and went to a big box store. Without belaboring that less than stellar experience, I headed to Gerhards where Andrew helped me out along with the rest of the crew behind d the desk. I purchased a GE profile dishwasher and badger disposal for cheaper than I would have at the Big box store. The staff were friendly and helpful. I can wait to meet Jeff the installer who supposedly is a miracle man! read more

I did respond to your interest in making things right on February 19, asking you to have a conversation with your installation team about the inappropriateness of having your customers pay additional money to complete the job that was paid for including installation, installation, and removal. Also I asked for a refund of the $200.00 additional money paid to the installers so the job would be completed. I'm still waiting for an update for you. read more

I own 6 rental properties for 10 years. Gerhardts is my go to place for the best price for new appliances. When I need repair work, their repair service is easy to schedule. If the cost of repair exceeds the value of the appliance, Gerhardts credits a portion of the service call toward the purchase of a new appliance. I recommend them to everyone. read more

We received a GE Profile induction stovetop and oven in mid-December. The oven has never worked properly. It does not stay hot plus the fan makes a huge racket. We did our best to use it and my wife's face was burnt by steam that came out when she opened the oven door. It took two weeks to get a repair person out and then he had to order parts. The parts came and he supposedly fixed the door so that it would not heat to temperature nor maintain it. The parts to fix the fan had been mangled in transit and had to be reordered. After the repairman left, the oven still didn't work. We asked that the unit be replaced and were told a manager would call us to discuss. Four days later she has not called and has not returned our calls. Attached are photos that show the oven still doesn't work. In the past we have gotten good service from Gerhardt but this time we are very disappointed. read more

Gerhard's Appliances - Oven shows error code and won't heat. - Appliances & Repair Near Me - Ardmore, Pennsylvania

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I ordered a new Speed Queen washer in October 2020. I was told it was on back order and I wouldn't see it for 3-4 weeks. The 3-4 weeks turned into 2+ months. I reached out to Gerhard's about when we would get the washer a few times and they reached out to me a few times. I realize factories have been way behind because of COVID and it was just a washer, not a health crisis. I ended up getting a different model than the one I originally ordered. A woman I had talked to at Gerhard's mentioned in the shipment they were getting I would be guaranteed a washer if I changed to a different but similar model. It was $10 less, so no big deal there, and the washer lid locks (I was told that the only real difference). I ended up going with the slightly different model. I don't feel the delay in the washer was their fault. It was a manufacturing issue. It was delivered Jan 5, 2021. The delivery team was top notch, they deserve 5 stars. Courteous, efficient and very nice guys. I have bought a few things from Gerhard's in Ardmore (the other was a microwave that they installed) a year ago. The staff isn't overly friendly, but I have had no major issues with them. read more

They made a triple appliance failure almost painless. Times are tough with quarantine, so I wanted to shop local for my refrigerator, washer and dryer. We walked into the Ardmore store already knowing what we wanted since I had shopped on their website. An attentive sales rep took our order and set up delivery. The delivery and install of the three appliances took a total of one hour and the two gentlemen were very professional. read more

We are thrilled with the Wolf cooktop we purchased. It works so well and looks great and is night and day from the unit we had for the prior 29 (or so) years, which we disliked from the moment it was installed. We first went to a competitor, who, after considerable time and effort, told us that there was no way to fit a cooktop and downdraft into what is a very small space. From the start, Gerhard's was confident they could make something work, and they succeeded. In order to fit it all in, we did have to get the top drawer below the cooktop shaved down slightly and also needed to take 1/2 inch off the window sill so the downdraft would clear it. But we knew that those kinds of fixes were likely to be necessary and neither was a difficult or expensive task. The installation was quick and well-done. read more

Went in for a dishwasher and Matt was incredibly helpful. No hard sale, just explanation of differences in models and pricing. Had it delivered and installed in Center City 2 days later and the install team was 10 min early - when do you ever hear of that happening?! Installers were highly efficient, knowledgeable and fast. Very pleasant experience for buying a dishwasher. read more

Veryen happy that they could provide a specific out of the ordinary kitchen appliance package that other stores could not. Easy transaction, all over the phone. Only downside was that the delivery/installation wasn't great. read more

Worst customer service ever! A delivery was scheduled for Tuesday and then rescheduled for Wednesday. Then now Thursday. I called and asked to see what's going on to get hung up on after questioning why they couldn't give us a call before to let us know what's going on. To get hung up on is not ok. They wasted our time scheduling delivery not to show and and for us to call after the time that was given.If you knew it wasn't on the truck call someone so they aren't waiting around all day. In fact 2 days. read more

AVOID THIS COMPANY (recommendation based on 20 years of personal experience waiting for their service to improve) Positives: attractive showroom in Ardmore; large selection of moderate to high-end appliances; competitive prices. Negatives: recurrently TERRIBLE order fulfillment; variable, too often unsatisfactory appliance repair. We want to support local businesses with our business, especially during the COVID crisis. We just can't support Gerhards. read more

Thanks to Gerhard's for great customer service! Sales team member was comprehensive and very helpful in our quest to buy a new dishwasher and explained the differences in the ones we were looking at. The sales process was easy and the delivery was perfect! Gentlemen were on time and thorough in the installation and they demonstrated all of the features of the dishwasher. Thanks for a great experience!! read more

We bought a Dryer from Gerhard's (Jordan was out salesman). It arrived dented and with a large dark/rough area in the back. The installers took a picture and submitted it. It took Jordan about a week and a half to get me answer of no. I had to call him repeatedly. He didn't call me back.He said that I've had it too long. I've been trying to exchange it since I got it. I guess we will file a suit. Ridiculous. read more

TERRIBLE, TERRIBLE, TERRIBLE!!! Used them for 1st time, the installers forgot to hook up the washer hose and left it sitting behind the washer, our washer is on the 2nd floor and it ruined our wood floor upstairs, water went thru our kitchen ceiling and down to our basement. They have have not returned our calls and they could care less, they promised someone would come out to look at the damage and never showed. DO NOT USE, did I mention TERRIBLE? read more

I don't get why the ratings are so low because we truly had an EXCEPTIONAL experience working with Gerhard's - and specifically Dave C (and then their awesome delivery folks). Long story short, I fell prey to the cheaper prices of Lowe's only to be disappointed on every front. They had two weeks to get it right - ordering on 8/30 for 9/14 delivery. Fast forward to 9/14... despite being given an 8a to noon delivery time, our appliances never showed up. We got every excuse in the book (and then some), saw two companies blame one another (Lowe's vs. their outsourced delivery company, XPO Logistics), experienced staff that didn't give a darn to make things right, and more. NIGHTMARE. Long story short, I was pushed to cancel my order - and have to admit this experience brought out the worst in me after dealing with countless hours of drama (with the best / worst part being when the driver who had one of four appliances claiming to have tried to deliver but nobody was here... mind you, we live in a condo with a 24/7 concierge and cameras are here too). Let's just say Lowe's = 10 years taken off my life in a 12 hour period. I will spare the rest of the details but an happy to explain and share the two page letter I wrote to Lowe's executive office too. XPO finally reached out but it was too late. And sadly, the bridge has been burned with Lowe's forever for me (I have already been telling everyone and their brother or sister to not shop there and will likely continue as long as I can speak or write). Gerhard's - who we did visit when we thought we were going down a different path - came to our rescue. I learned a lesson - should have went local in the first place. Dave was great, responsive, helpful, thorough, and kind. He was not looking to upsell... he listened to our needs and helped deliver what we wanted. We set up delivery for about 8 days out (could have been 5 but we were out of town) and it was PERFECT. Clear communication, delivered in the window that was expected by THEIR STAFF - not a third party, and they were truly great too (they were seriously some of the nicest guys ever). We may have paid about $500 more than Lowe's but they had rebates available too, so for about $150 more for four appliances, we had an amazing experience. I actually work in customer experience and I am so glad that our bad path led us back to Gerhard's. If we ever need appliances, they will be the only place we go. I have already started to refer folks there too. Don't waste your time on the big box companies that don't care about the customer. I learned that lesson big time... read more

Very disappointing service. Coordination of delivery was simple, but was for a 4 hour window. I was promised a call 30 minutes before the delivery truck would arrive. No such call ever arrived. Otherwise installation was fine. The Salesperson convinced us to purchase $20 replacement hoses that would be installed during the delivery, if necessary. If not - he promised we would be credited for them. When the hoses were not required, they only agreed to credit us for $9. Not a large loss - but certainly an annoying one. Losing a Customer for $11 - great move... read more

If I could give 0 stars I would. This has been the worst experience I have ever encountered with any sales and repair department for anything. Our Bosch dishwasher started leaking so we called to get it repaired. It took 2 weeks but someone finally came and said it needed a new small part that connected to the waterline. I paid about $260 for the part and the visit. Three weeks later the part was deliovered and 2 weeks after that they were able to come out for the 2nd time. It ran fine for about 3 days. I reported it and 2 weeks later someone was able to come out for the 3rd visit. They said the same part was bad and ordered another. two weeks later the part was delivered. 3 weeks after that they were able to come out for the 4th visit. It worked for about 10 days and again was leaking. On the 5th visit the guy came out and when he was working on it pulled some wires out of where it plugged into the part and now that part was needed along with some kind of strap to hold the part thqat connected to the water line on. When I called and talked to a guy named Duane in the Glenside store I asked to talk to one of the Gerhards that ran the servicing department. I told Duane what was wrong after he asked me why I wanted to speak to Mr Gerhard and he asked me what I thought he would be able to do. I said I wanted to get somebody out there to take care of it asap because it had already been 4 months trying to get this fixed. He asked me if I thought I should get special treatment and have someone else bumped for me and I told him that actually after trying to get it done for 4+ months I thought I deserved it. He then told me if it was him he would just BUY ANOTHER DISHWASHER! Unbelievable. Then he told me he would send Mr. Gerhards an email asking him to get in touch with me. I'm sure that never happened because I don't think Gearhard's has stayed in business as long as they have with such crappy customer service but here we are, over 3 weeks have gone by since the last visit and I have no part, no service, no phone call and no working dishwasher. It has been 5 months since this fiasco started and I'm telling you, buy anywhere other than Gearhard's because once they sell it to you, you're on your own. Lets see if I get any response from them. I just left called them again and they said they would get back to me. read more

I do not see the point in going to this "appliance store". At the Spring House location, I told the sales person I needed a washer dryer stack unit for a tight space. He said the only product now available is the Blomberg brand. Supply chain issues. He assured me this brand was good because the manufacturer is an OEM for such brands as Wolf. The unit vibrated so bad that the dryer almost fell off the washer. The screws holding the dryer on ripped out. The washer has also leaked water on the floor. It does not do this consistently but who needs the hassle. I went back to Gerhards within 10 days and was told there is nothing they can do. Gerhards cannot take it back because it is used. They have no service. I was told to Call the distributor for warranty service. The service tech who came out could do nothing. It is all about selling the customer whatever they can and then hands off. Never go to Gerhards. No responsible adult on site. Just "sales" looking to take your money. The sales person "Ed Ferguson" has never called me back. The sales person sold me a service contract for three years but it does not take effect until after the 1 year warranty. I still have not received any documentation for the so called extended warranty. The worst kind of sales people, just take the money and run. read more