After a bumpy start with this shop, Tim the Manager turned it around and followed through on…read moreeverything he promised and then some. He was very professional. The receptionist Kaitlyn was awesome and also very thorough and professional. Just leaving off a star because it took longer than it should have but apparently my car doesn't carry a spare to move it around once the tire is off.

Top rate professional and courtesy staff Worked hard to make…read moresure I was satisfied with my repairs. Hope I never have to use them again, but I mean that in a good way. :-)

I wanted to take the time to write a review for this facility in particular. The patience it took…read morefor their staffing to finally get the re-reimbursement and the proper authorization for my car to be fixed was amazing. Well beyond what they should have gone through. Here's a little background, My car got hit while I was parked, and though claims and all the calls i finally got a call back from the other parties insurance. I found a location to get my car fixed, but they could not get the job done for 3-4 weeks down the road. I called Carstar and Courtney & Shannon Pippins where just amazing. They maintained constant contact via e mail and or calling me to keep me updated on the progress of my car and the claim process. The car was already done and the Insurance company was blaming me for switching to another Auto Body shop. Implying that if I did not switch to another location then the other collision location would have not cashed the payment. The ladies at Carstar called Travelers insurance multiple times and the Claims adjuster was not returning their calls. It was fricking insane!!! After 2 weeks that my car was sitting in Carstar's garage, the other parties insurance finally sent a check to Carstar. Thank you Carstar for being amazing, from the beginning till the end: calling me to set up the apt. dropping off my car, having a rental car (Enterpize) ready to go, finishing the job quickly and professionally, hounding the other insurance to get the payment, and keeping me in the loop. The care was washed, cleaned and had a nice flower that I was able to give my wife as well. You have gained a new customer and I will recommend you guys any and every time.

I was referred to CarStar Collision by the Lynnwood Honda dealership for the repairs needed on my…read more2025 Honda. I'm extremely pleased with the care they took from beginning to end, everything was done in a timely and thorough manner. They actually care about their customers and they have a great team over there. I was assigned to repair advisor, Jeff who was great to work with. He managed the entire repair process from ordering parts, submitting insurance authorizations and overseeing quality control. I frequently spoke with Raye who often provided repair updates, car rental coordinations, she was very friendly and helpful. The manager, Lisa was also very professional and accommodating. This is an excellent repair shop and I highly recommend everyone use them for their vehicle repairs.

They were very accommodating with my schedule. They also did a wonderful job repairing my vehicle.read more

I went to get an estimate and they were quick, respectful, helpful, polite and responsiveread more

I was reared which caused damage to bumper and quarter panel. Classic was a preferred repair shop…read morefor the person who hit me and they wanted me to use them to make repairs. I made an appointment and arrived on time only to wait a half hour for an estimate. On of their staff said they were running behind and could not get an estimate that day, but would take a cell phone image and let me know. After not receiving a estimate for several days I went to two repair shop who both gave a examination and ended up with similar estimates. Classic eventually estimated a repair rather than replacement of the bumper at about half of the other shops, which the other shops repairs would crack over time. The insurance company who referred me to Classic says they will only pay what Classic quoted and if I went to the other shops I would have to pay the difference between what that amount was and the Classic number about $700.

TERRIBLE customer service! The work looks fine but when I picked up the car they were waiting for a…read morepart. I could have left the car there & let the insurance company keep paying for my rental but I took the car anyway. They said it would be a couple of days, then a week, then another. They never contacted me to update status, I always had to call them. I finally got fed up & told the insurance company that I wanted the job finished at another shop. The next day my part arrived! Coincidence? They told me it would take 10-15 minutes to install the part. I was on my way to an appointment but had over an hour so I went ahead & took the car back there. I told them I needed to be somewhere. FINALLY after 40 minutes the car was finished. I was only about 5 minutes late for my appointment. NEVER WILL I EVER GO BACK THERE AGAIN. I hope they lose their "preferred" status.

On Friday 13 June 2025, I brought my 2010 Toyota Corolla in to Maaco Auto Body Shop & Painting for…read morean estimate (drive-in, no appointment) for repairs to an area of the car damaged a number of years earlier. My Aunt Danette had asked what I wanted for a big deal birthday gift. The damage on the car I got an estimate for came from 2019 when a larger vehicle hit the front passenger side of my car after running a stop sign. Upon arrival at Maaco, I pulled in to the estimates parking area and went inside. I was greeted by a friendly worker and asked for an estimate. The total preliminary estimate was $2,213.63. After getting an okay for the repairs as a birthday gift on Thursday 19 June 2025, I called Maaco in the morning on Friday 20 June 2025 and scheduled a 10:00 a.m. slot on Monday 23 June 2025 for bringing my car in for the repairs. I dropped my car off Monday morning with no hassle. The following evening, Tuesday 24 June 2025, I received a call asking if I wanted any additional damages on the car addressed during repairs. I stuck with my original plan of just the one area of the car. In the afternoon on Friday 27 June 2025, I received an email/phone call that my car was ready for pick up. I went in after the email/call and found a few pluses, including it being vacuumed and washed before I got it back. It was beautiful and dentless! The bumper area and bolts I was primarily concerned about were fixed. Driving it back home, it was a smoother and quieter drive than I had anticipated. A pleasant surprise. I waited a few minutes when I came to pick it up and the indoor waiting area was quiet with comfy seats. At payment, my payment method of cash was accepted. During repairs a piece from one of the door handles, front passenger side, went missing, and I was informed they had already ordered the part at no extra charge and they would fix it when the part came in and I brought my car back. The tentative delivery date for the part was Monday 30 June 2025 and I was told they would call me when it arrived. On Monday 14 July 2025, I called to follow up on the missing piece and was informed it had come in. When I arrived about 12 minutes later, I pulled in to the estimates area, spoke to a worker at the front desk, and they fixed the car while I sat in a comfy chair in the front waiting area. The part took about 4 minutes to install/fix and I was on my way. All around I had a smooth repairs experience and appreciate how my car is doing now.

I got my car back yesterday 8/20/2025 after a fairly lengthy paint job. There were only minor…read morescraps and a few very small dents and they handled them nicely. When I got off the bus across the street, I could see it two hundred feet away. I mean this car is RED, definitely. While I am 100% with the work and the finish. In the twilight and the shade it is just dark enough to make me 100% happy with the color. A couple of minor issues with the turn indicators are the job, which Tyler went out of his way to fix. Thank you. If I was involved in a collision, and I certainly hope I am not, I would automatically have Maaco do the repairs. During my time in the office there, I watched Tyler, Paul and John work professionally with not just myself but all the other customers, too. I'm so glad I got my car painted in the summer. Now I'm ready for winter, and there is no way that other drivers won't spot me in the snow--I mean, how much contrast can you have, anyway---I love it! I have no doubt that this particular Maaco will treat you with the same courtesy, respect and quality of work that they did for me. And in case you might think so--no, they did not give me any kind of freebie or discount for this review.. Reviewing businesses accurately that I engage with is what I love to do in my spare time without any thought of compensation or solicitation. Thank you Maaco of Shoreline Team!

I had a rock chip my windshield and it very quickly turned into a crack that kept spreading. I…read morecalled the Lexus dealership and they recommended this place. I called them on Monday and my windshield was replaced that same Friday. They were fantastic from start to finish. I went through insurance and they quickly got approval for OEM parts which was great since they're expensive but worth it. I dropped my car off around 10 and it was ready about 2:30. They initially thought it may be done earlier but called to say they were running behind schedule around 1 and apologized for it. Great communication. It looks like they did a great job and I didn't see any damage on my car from the replacement. The tech was also so nice to put new adhesive on my dash cam that was stuck on my old windshield so I could attach it to the new one. Can't recommend these guys enough. Hopefully I don't have to go through getting a new windshield again but if I do, I will definitely come back here even if I have to pay out of pocket.

Great job and offers the Avant discount. Highly recommended. Have been here for other cars and…read morealways come back. Did a quick rock chip repair and super job

Zack got me in immediately for an oil change (provided my own oil but they do have the all the…read moreright stuff themselves). He identified that my rear brake pads needed to be replaced and let me see for myself. No BS -- he was truthful throughout the process. I had a lot of questions to make sure he was using quality and correct parts (e.g. oil filter was Mann, nice!) for my Mercedes van. (I got to be the annoying customer backed by advanced AI to make sure everything was above board and priced reasonably.) He was very patient and respectful. Really like the guy, as well as his worker -- great attitudes. Super quick work, and very reasonable labor costs for the quality of the work and timeliness. This is definitely my go-to auto shop from now on for all my needs. Highly recommended!

This was a horrible experience. I decided to donate a car we hardly used to the veterans but didn't…read morewant to harness them with a car that needed too many repairs and might be a headache. I asked Zacks to drain, fill the oil, replace the oil and engine filters. I had already purchased an oil filter, engine filter and Luca oil additive. They quoted me a price of 150.00+tax. I thought it seemed a little high for an oil change but didn't know the going rate. I explained I wanted to donate the car and asked them to recommend any repairs that would be necessary. Upon receiving the car, they told me that the engine filter was not the correct type, so they could not install it. Fair enough but I assumed it would be taken off the bill since it wasn't installed. The harness wires needed to be cleaned, and 2 relays had to be replaced. It would be an additional 600 to 700 hundred dollars. I decided to donate the car anyway and let the Vets know what needed to be done. The car ran fine and cleaning the harness and replacing the relays would be up to them. Upon returning home, I realized I had left the new engine filter there. Before retrieving it, I called other auto shops and asked how much it would cost to drain and replace the oil and oil filter. (I had the oil filter) I was surprised to learn on the high end; it would cost around 85.00. I told them I had paid 150+tax (168.75) and was told for that price, the shop must have flushed the engine too. When I returned to Zacks to retrieve the engine filter, I asked if they had flushed the engine. The first person I asked said yes but his English was difficult to understand and he seemed unsure, so when the owner came with my engine filter, I asked again if the engine had been flushed and he said no. That I didn't ask for a flush, just to drain and refill. I agreed but said I called around and was told to drain and fill the oil would cost around 85.00. With a flush around 150.00. If they hadn't flushed it and didn't install an engine filter as agreed upon, I felt 150.00 was too much. That's when he went off the rails and literally started yelling. He said he didn't use cheap products and used Penzoil. He said if I wanted a flush, Liquid Molly cost 75.00 a bottle and I needed two bottles. I said I had bought engine additive and had compared it to Liquid Molly and Liquid Molly was only 21.00. Even with their mark up, how could they charge 75.00 a bottle? I argued since there was no flush and no installation of the engine filter, there should be a reduction in price. All he had done was drain, fill the oil and screw in the oil filter (I had brought) for 168.75. He said no. I said I felt taken advantaged of and told him I would be writing a review and it would not be a good one. He then called me a F--king B-tch and said I was a racist! He said because he was from a different country I thought I could get a cheap deal! I said that was absurd and I'd rather be a F--king B-tch than a f--king cheat. He said he was calling the police because I was a racist and leaned on my open car door to prevent me from leaving. I told him to get off the car, that he was welcome to call the police and I would let them know he had attempted to detain me. He relented and I drove off. Needless to say, I will not be returning. What an experience! These are the places I called. 1.Bucky's Complete Auto Repair - Aurora Ave N Rating: 4.1 (285 reviews) Hours: Open until 5:30 PM Phone: (206) 207 8884 Independent shop; oil change usually $55-$75. 2. Chuck's Auto Repair - 15th Ave NE Rating: 4.6 (354 reviews) Hours: Open until 5 PM Phone: (206) 368 0980 Known for honesty; oil change $60-$85.

This place is amazing, reasonable, trustworthy, and fast. They did a great job on my vehicle, They…read morehad really good communication. I'm very pleased -Ethan F

The quote was super affordable and quality of service was outstanding! Highly recommend this family…read moreowned business