We have used Capital Collision twice. They do excellent work, communicate wee, and coordinate…read moreseamlessly with both our insurance company (USAA) and also with the rental car company. I highly recommend.

So professional and helpful. My car looks great. They even detailed the inside. I highly recommend!read more

they were so fast at fixing my car after I was hit! my…read morefavorite part was they even cleaned my car outside and inside when they were done! my car was so clean and smelt good and I was so happy! Thank you Olympia Autobody!!!

I had a little mishap with my vehicle and I was able to get into Olympia auto body fairly quickly…read more They were able to repair my vehicle without breaking the bank. I appreciate their professionalism and their customer service is spot on!!

We took our car into a different shop and was told that just for the transmission alone it would…read morecost us over $13k. There are many shops that when a women calls they tend to treat them like they are inferior, not this place. Ken was beyond helpful and even provided us a place to call if we wanted a refurbished transmission as he knew we were looking into options to save money but yet still get the job done right. We had our transmission replaced with Mike's Automotive and even with a few hiccups, nothing that was their fault...just a few extra things that had to be replaced to get the car in running shape since it had been sitting for some time. The fact that I never felt inferior by their staff and they kept the communication open with us was truly amazing. We were looking for a good automotive place and this definitely will be the place we go to from here on. Thank you to the staff for making us feel like we were part of the family and process during the process of all of this.

I had been bringing my car here for several years now. My windshield wipers had stopped ejecting…read morefluid and the reservoir had leaked out the fluid I had replaced. I received a call advising me that I needed new nozzles that would have to be ordered and oh, by the way, my rear brakes needed to be replaced in the next few months. The estimate was $1,900 for both. At first, I was going to do it but then started thinking about it and consulted with a friend who suggested I take the car to Les Schwab for a free second opinion. When I told Mike's I was going to do that, I was told I would have a $200+ diagnostic fee. First off, I NEVER asked them to check my brakes! To really get a thorough look at the brakes, they would have to remove the tires. I picked up my car and advised them that WA RCW 46.71.025 states an auto repair shop may not charge a diagnostic charge unless advised beforehand or in writing. The manager quickly said they wouldn't charge me. The young kid tried to tell me that because I had my car in a few months ago (for regular servicing), that I had given consent. Nice try, won't fly. After picking up my car, I went to Les Schwab (had just gotten new tires there) and they told me I still had 5mm on the rear and 6mm on the front which was probably good for another 15k miles. I average about 7k a year. When I picked up my car from Les Schwab, the man helping me told me I was the second complaint that day from Mike's. Not a good batting average. I'm a 70-year-old woman but I'm not stupid. I told them, I don't trust you anymore! They clearly intended to take advantage of me. Too bad they didn't realize I am a recently retired WA State investigator, and I know how to do my research. I received a phone call from Mike the owner that night but was too angry to take the call. He left a message to call him. No apology, nothing. Never tried to call again. I gave him a week to reach out again before deciding to write this review. Too bad, so sad.

David was very professional and helped got me taken care of the same day I got a rock chip…read more Couldn't recommend these guys enough.

Jordan came to fix my brothers window and did a fantastic job he went above and beyond and was very…read moreknowledgeable definitely deserves a raise we are very pleased with the results of his hard work

I took my 2008 Honda Civic to Trew Auto Body yesterday with its front fender and plastic lining…read moreunder the front part of the car tied onto the car body with rope and duct tape. The cause of the problem happened about a week earlier when driving over an unexpected large branch on the Freeway at 60 mph. The fender and under-car lining separation happened a week after the initial event when some fasteners inside the car body that were stressed in the event finally gave way. I was afraid the bodywork estimate might be $1000 to $2000, or even more, and might takes weeks or more to complete. The estimator, Adam, took a look at the car and thought it was possible their technician might be able to fix it on the spot while I waited, and that is what they did. The technician was able to snap the fender back onto the car and then add a couple more new screw/bolt/nut fasteners to secure the fender and underbody lining, making the car safe to drive. The repair looks good. No body work needed. Very minimimal money charged for the repair. With my lack of knowledge about car structure and mechanics, they could have duped me into an expensive bodywork repair. They didn't do that. Thank you Adam and your technician helper!

Our insurance company compelled us to take it there for an estimate,so we subsequently decided to…read morelet them fix it the damage. A part was needed and it took 2 weeks to arrive, we then took the car in and requested that it be thoroughly inspected for any unseen damage to the undercarriage and windshield washer reservoir. I requested a call when they had an opportunity to fully evaluate the vehicles undercarriage, I went in and there was substantial damage to the undercarriage and would have to be taken to the Mercedes dealer at some point. I let 2 days go by and called in to ask about time frame for repairs....I was told that at this point they had no time frame. I pressed and asked "a month"? The representative (Adam) told me that he declined to work on my car. I drove in to pick it up and mentioned that they had me wait 2 weeks for the part and that now they wouldn't work on it??? He said I was RUDE because I mentioned that I wanted them to be "thorough" in their assessment but he would not tell me how otherwise I had been "rude"..... How dare I (the customer) ask that they do a thorough assessment.... He then stated "do you think we need your business"? Too bad this guy representing this shop had such an inane notion of how things work. I wish him luck with his job, but I won't be bringing any work into Trew Autobody ...ever.

Very fast service, more than fair pricing, and the repair was great. Needs a sign out front though.read more

I DO NOT recommend taking your vehicle to Schueler Automotive.They had my 2015 Silverado for over…read morea month and still did not fix the issue. I ended up having to take my Silverado back to the GM dealer where they found work done by Schueler Automotive that actually caused more issues with the truck. I originally brought the truck in for injector code issues. Schueler changed all 8 injectors, but it still showed the same injector codes and misfires . After a month with my truck they advised it was the ECU now but they could not fix it and advised me to take the truck to the GM dealer /service. So after the GM tech looked at it, they realized that Schueler had smashed parts of the wiring harness and also found chafed wires on the fuel injector harness where Schuler had used a pry tool to get the fuel injectors out, in turn frying the ECU. In addition, Schueler did not properly size the injector orings and the new injectors were leaking. So $3000 later at the GM dealer the truck was finally fixed. Schueler Automotive charged me $1800 for their shotty work and would not refund nor give me any discounts (per the owner) ,for their incomplete work then gave me a truck back that had more issues then when I brought it in for, in addition, to keeping it for a month with very little communication. I had to call multiple times to check on the progress, and no call backs for days sometimes. I highly recommend you take your vehicle somewhere else , I will NEVER use or recommend Schueler Automotive again. I would give them zero stars if I could.

Dakota was very friendly and upfront about pricing. The detailing of my truck exceeded my…read moreexpectations. I highly recommend his services.

I had a complete inside and outside detail on 08/22/24. When I picked it up, I found a few things…read morethey had missed, they corrected those while I waited. The next day, as soon as I got on the freeway and got up to speed, my tonneau cover blew off my truck and was destroyed. Dakota told me his employee had trouble latching the cover. After 1 month, on 9/25/24 he said, "No, I'm not paying for it."

I was referred here by my boss at work who spoke highly of Brett(owner) at Tumwater Automotive; the…read moreheater in my car gave out, also there was a loud ticking sound coming from the engine. Brett contacted me after inspecting my car and was very informative about the problems my car was giving. He was very professional and clear with the recommendations he had, at the same time, did not make me feel pressured into getting anything done, which is the best part because most mechanics are usually pushy! I ended up getting everything done that was recommended to me, and I am so very pleased with the results! My car runs like its brand new! I highly recommend Tumwater Automotive to anyone that is in need for car services; spare yourself the trip to the dealership, you won't be disappointed! P.S. Thank you Brett!!!

Made an appointment last week for Monday. In the appointment schedule I told them what was wrong. I…read morehad a blower motor on a 2013 Dodge Grand Caravan that was out. Delivered the vehicle to them Monday. They knew from me what was the problem and could have ordered parts before I even arrived, but decided to wait until I arrived on Monday. Monday, when I was being dropped off, I was told repairs like I was asking for take one, maybe two days to fix. The price they gave me AFTER DIAGNOSTIC was more expensive than local dealers for the same work. But since the car was already there and the appointment was made that was fine because I didn't have to work until Wednesday and if they had it fixed by Tuesday, no issue... Tuesday rolls around, no phone call, no communication. Late in the day I finally called and asked for an update. They told me it wasn't done and it looked like it would be one more day. So, I made plans to get a ride to work, and plans to pick me up. An hour before they were set to close, still no call, and we call them again, after I made plans to get off early and get a ride to get to the shop only to find out they still have even started on the work. I won't use them again, it was my first time, and suggest you don't either. They seem to want your business and then will hold you hostage until they finally get around to whatever you brought them.