So we brought our car in to get the estimate and approval from the insurance company. That part was smooth till we got the date to return so they would have time to get the initial parts ordered and free space for our car. We brought it back and it seemed service was going to be smooth till the first date our car was going to be done arrived and we called and suddenly the app was updated and our date moved. Upon talking with the person who we were told was handling our claim one of the parts just arrived so the car was going to paint and would be done in a few days, this was Wednesday and the car was to be done Friday. Well she failed to mention in that call they also had to order a headlight bulb and ballast, which we told you hers was flooded due to the accident and needed to be replaced, and that would not be in for another week. We did not find this out till we called on Friday to setup a time to pick up since my daughter was coming from Grand Rapids and we had to give her rental back. It was then we found out the car would not be done till the following Wednesday, so this was the third push back with no call. Our rep was blamed since she was home sick and no one was watching her cars. Finally picked it up on Thursday, car looked okay. Body lines were close and parts were blended okay. Not overly impressed with communication, they admitted they don't update the app they use often, and organization of everything is very poor. Don't tell me you are ordering parts and getting things ready while we wait for our start date and none of that is done. Update: I guess it really should be no surprise that nobody from Management or that location has reached out at all. Communication never was their strength. read more

Had some front and rear damage from an accident and they gave me my car back better than when I bought it. Constant communication and updates. Easy to deal with between them and insurance. Had the car back a day after last parts arrived. Highly recommend. read more

I've been taking my vehicles to this location for years when it used to be called Collex Collision. I recently took in my 2003 Monte Carlo in for an estimate. I dropped the car off on the 5th. Called to check on the 13th and was told that they were still waiting for parts prices to come in. Called again on the 19th, now 2 weeks without a car, and got the same story about waiting for parts pricing before they could send the estimate to my insurance. Tried talking to the manager Ryan, who just kept giving excuses about how they were very busy. Called my insurance carrier (State Farm) to complain about their "preferred" shop. They called Gerber and got the quote finalized that day. I'm currently asking Gerber to pay for my car rental cost (for 1 of the 2 weeks). Stay tuned.... Poor customer service and poor communication from my service rep. read more

I cannot express how angry I am with your your company. I brought my 5 year old car into your office for some simple passenger door body work. This was the first week in November. Three weeks later, the car still hadn't been worked on when we received a phone call from your company stating that something was wrong with the engine. He engine has never had one problem until in your possession. We pulled the car from your company and took it to a dealership. The engine is completely blown. It was 100% fine when we brought it in forPASSENGER DOOR WORK!!!! This occurred in your possession. How your company can claim this was unfortunate timing for us makes no sense, is infuriating and insulting. Recently, while out to dinner, a couple seated behind us was talking about their car they had at this location. While in for body work, the car's engine started having trouble. Same story, this location sent it to a mechanic. I have never experienced such gross negligence in my entire life. I will keep reviewing this company publically and legally until a resolution has been reached. Thousands in debt thanks to your negligence. Extremely disgusted. read more

If you bring your car here...Don't expect timely and promised updates on progress or promised repairs. I fully realize that modern cars are difficult and somewhat unpredictable to repair. However, a suggested 1 or 2 week repair ended up taking 2 months due to improper installation. Promised update calls rarely happened. After waiting for those calls 1 or 2 days I had to call to find out the status. Promised scratch repair didn't happen. To top it off a windshield trim piece flew off at highway speed! We waited for the call that the replacement piece was onsite more than 1 week. I finally called and was informed it was there. I...yes I...had to call 2 days later to find out that it was "ready to install" the next day. Upon arriving at the shop...it wasn't ready causing another trip to get it installed. This was my first accident in over 50 years of driving...and hopefully my last. However, if either my wife or I have another one...we are not bringing it here. read more

I have been using Collex Collision in Novi for my car's body repair in the past years without a single problem. So this time without thinking much, I picked Gerber Collision which is at the same location but a different business. Unfortunately, I was wrong. I give the first two stars for the quick work and the friendly response when I first asked questions regarding the dusts in the car and the dust residue on the seats when I received the car. The case manager have the car detailed quickly and thoroughly without problem! I took one star off for the working process which left a lot of dust in the car when working on the doors. They should cover the interior completely. Also the initial cleaning work was rough and not careful. In the first week of receiving the car, I noticed there was a peeling spot on the newly painted front door. I decided to wait to see what will happen next. Two weeks later, I noticed another spot on the rear door with peeling spot. OK, that's enough, I called the store and brought the car to the case manager. The appointment was totally out of my imagination. The case manager told me that the peeling paint are damages even without looking at it closely. After a few arguments, he took some pictures of the two peeling spots and told me "you fix one and I fix the other" I told him that I don't need him to fix one but I will write online reviews. So I took off two stars more! read more

I came to Gerber with high hopes. I left with deep swirl marks in my newly repaired fender and a Gerber rep explaining how paint wouldn't "stick" in a deep scratch they tried to repair. So, I spent $100 and had a detailer remove the swirl marks and then, using Dr Colorchip paint, removed the wax from the above mentioned scratch (yes, they didn't bother to clean the wax out) and fixed it myself. Lesson learned- read reviews before you pay for such work. I plan to email them a few YouTube links on car finish repair soon. Update: I noticed Gerber said they reached out to me. Maybe they did after the review via smoke signals or the like, but when I picked up the vehicle their response to my inquires as to the completeness and quality of the repairs was "that's the best we can do". That said folks, ignore Gerber's "commitment to quality" response to this review. read more

I will be bringing all of my business back here. These folks are the very friendly and I felt they had my best interests at heart. Not only was the repair work outstanding but they were my advocate when the insurance company was being stubborn. I can't say enough good things about these folks. read more

Went there with insurance check in hand, they said that they would order parts and let me know when they arrive. Several calls later, and 2 months. I ask to speak to the manager, there was no file for me or my truck. Manager only found out about my issue yesterday after the insurance adjuster finally called him, Even though i called twice after going there, nothing at all was done, no parts ordered etc, not even a file created for me!! I also asked when i went there if they wanted to look at truck while i was there "no need" we have everything we need. also offered when calling back "no need" Just now when i spoke to manager he asked if they had been able to look over the truck???! save time, and frustration. They used to be a decent place when under a different name, apparently they have new management or new people that just don't care.. sad! read more

If I could title this review, it would be 5 star hotel service at an auto body shop. Service like this is a lost art. They did my quote right away and never made me wait. They contacted the insurance within minutes. This place just happened to be a preferred shop by my insurance company so I never had to do any paperwork. They stayed in touch with me on my repairs proactively and finished on time and on budget. Further, they wash the car and vacuum it out for you - even pull it to the door for you and are escorted to the car by somebody from the front desk to show you the repairs and make sure you are happy. What more can you ask. Plus, Enterprise Rental Car happens to share a parking lot so that's convenient too. read more

Quick and clean work! Staff were very helpful and got my jeep fixed promptly. David made sure that I was happy with the service and the repair crew got it done in a timely fashion. I'm very happy with how it turned out. read more

Returned car with non-working fog lights. Was informed "they only work with high beams, illegal to drive with high beams and fog lights on together. Tried to explained, had to go to the dealer to fix the problem. Safety issue to drive away non-functioning lights. Poor knowledge base of working equipment. read more

I used Gerber Collision for a car repair a few months ago. They were very efficient, accommodating, and friendly. They have outstanding customer service and they stand by there work. Weeks after my repair, I had a concern with my car and they addressed it with no problem. No hassles, and No Charge! John Barnes the manager took care of me with great concern. He made sure I was happy. It is hard to find people like that. Amy the receptionist was very kind too. I would recommend them to anyone and everyone. read more

The customer service here was impeccable!! They exceeded my expectations honestly. You go to places like this thinking that all they care about is making money, this was not true in my experience. Amy is the name of the young lady that serviced me and she was A+++++ and if there was anything higher I would give it to her. My front bumper was hanging on by a thread and she did whatever she could to secure it until my appointment and it was cold outside. Originally Amy thought it would be a week for my car repairs but turned out that I had my car back the very next day!! No place is perfect, you have good days and a few bad days. This was an awesome experience for me and would highly recommended this location. From time to time you get people in this world who believe they are the only customer being serviced. And it shows sometimes in the reviews you see, not just with this company, but anywhere you can be serviced. I feel safe in saying that Gerber Novi will do the very best they can to meet your needs. read more