Excellent service; quality job completed in accordance with promise date…read more Personnel were progessional

A&J Collision is awesome! I needed some collision work done and they were the only shop that was…read morestraightforward, honest and timely. A&J gave me a fair and extremely competitive quote so I selected them to execute my repairs. After beginning my repairs, I received a phone call from A&J notifying me that the price of my repair was actually going to be cheaper than my initial quote. A part needed for my repair was less expensive than anticipated and they were kind enough to pass that savings to me. In addition to the great savings, the work done was also quite good. A couple of weeks after the repair was completed I noticed a small issue with the repair. I contacted A&J re: the issue and without hesitation they rectified the issue. They are fair, affordable, respectable and guarantee their work. What more could one ask for in the auto repair industry!

Reliable and trustworthy Great place to get ur car fixed…read moreI would def recommend this place

Service left my car in disrepair and it broke down. Called back and they argued with me that it was…read moremy fault and came up with whatever excuses to deflect my concerns with my car. Thousands went into cosmetic work and none of the mechanical problems were fixed despite me pointing out that there were mechanical issues with my car after the accident. Whoever that immature "Sean" was on the phone needs to be fired, I questioned why it wasn't looked at and he responded like a jerk and when called out came up with as many excuses as possible when called out on it then followed up with it by hanging up. Terrible customer service and a waste of money.

This place is amazing! They took care of our car phenomenally. We worked with Jacquelyn and she was…read moreso kind and sweet. She made sure we were taken care of. They also gave us a brand new loaner car that was high class! Once we got our car back, the car looked brand new. They detailed it and I couldn't believe it was our car. I highly recommend getting ANY work done here. The staff and the rest of the workforce are always friendly and they will definitely treat you like family! Jacquelyn you're awesome

Throughout the past years I've had multiple vehicles repaired here and since I naturally have trust…read moreissues of coarse I've gone to surrounding collisions in the area and around Michigan for estimates on each repair I've needed and every single time drakes always has a $200+ cheaper estimate than anyone else without even mentioning to them that I've taken it elsewhere, I've never had to pay more than their estimate quote, love their honestly and how helpful they are, all the repairs look as if nothing even happened, they aren't open on the weekends which is maybe the one flaw they have but I'd rather pocket that few extra hundred & not being able to pickup my car on a Saturday-Sunday...highly recommend this place to all my friends and family & you reading the review! Amazing communication & knowledge here! Add the detailing service to your repair, my car looks brand new inside and out when I pick it up, I'm always amused & grateful every time, thank you always!!!!!!!

I have chosen Glassman Collision to fix three times now and I couldn't be more satisfied. The first…read moretime was my SAAB which was t boned by a big deer. Glassman used to sell SAAB's which is why I was drawn to their Collision shop. The work done was outstanding. I had another vehicle repaired there recently and I referred my mom for repairs to her car. We received outstanding customer service from Kelly. She is the best office managers I've ever dealt with. Both body shop managers were outstanding (the first one retired). The repairs were excellent. No corners were cut. No expense was spared. This shop does outstanding work and I would recommend them to everyone.

This place is beyond unprofessional. Pictured below is the damage I needed fixed. I dropped my car…read moreoff 11/13 (after waiting one month to be able to drop it off) and could not get it back until 12/14. This place does not care about customer service satisfaction. I got no updates until I called and if I called too much the receptionist just hung up or transferred my call to the service desk. I was given miss information on when repairs where being done, and when I told them I knew they were misrepresenting the dates (my insurance company was sending updates on estimates and payment dates) their stories changed on why was car was taking so long. 6,000 dollars and one month later I have my car back and will never in life recommend or use this company again.

I'm so surprised at the bad reviews for this Gerber location because I had such a great experience…read more My car was hit in a parking lot and had damage to the front bumper and tire rim. I took it to this location for the insurance quote and for the repair, and it was such an easy process. Gerber handled everything from scheduling the service, ordering all of the parts, contacting me throughout the process, and even dropped my rental car off for me when I picked up my vehicle. The person's insurance company sent out someone to assess the damage and make sure the quote for the work that was given to me by Gerber was a fair price. The auditor actually said that he would charge more for the services and ended up requesting additional money from the insurance company for the repairs. So I know that it was a great and fair price even though going through insurance. Everyone is extremely friendly too. They were so easy to work with and made a really crappy situation better. I was not looking forward to getting everything repaired, but they really made it a positive experience. I would recommend them to anyone that needs body work on their car!

Took my vehicle in to get serviced and shortly after I got into another collision and decided to…read moreuse a different shop only to find out gerber did not install new parts on my vehicle, but used my old parts beware of this company!!!!

My son's car was in an accident and some extra work was needed outside the scope of what was…read morecovered under the insurance claim. Victor was so great helping us and providing us a very competitive price to fix the extra work. He was kind, responsive to my questions and an all around pleasure to deal with.

from the time i brought my car in for an estimate after an accident, to the time i picked my car up…read moreafter repairs, my experience was nothing but great here. my husband and i dealt with victor (the manager) the entire process and he made sure everything went seamlessly. not only did they do an amazing job on my car, they did it quickly and i appreciated that. it's hard to come by good service these days, especially when it comes to getting your vehicle serviced anywhere. not to mention, my car was SPOTLESS when i got it back! my floor mats were completed cleaned and everything was wiped down. you guys have no idea how great this made me feel after dealing with a crappy situation after the accident i had. i had already planned on getting my car detailed elsewhere, but after this i did not even have to. i recommend this place to anyone who needs body work done on their vehicle!