Redford Auto Repair was a great place to get my car repaired. Needed a new exhaust system and the…read morehad the best price and the best service. They offered free towing which was wonderful. The time from start to repaired and on the road was impressive. They communicated the details thoroughly through the repair process as well. The have 5 bays and a collision shop in the back lot of the building. They have a comfy waiting area as well. I'll be coming back here from now on for all my auto and truck repairs.

I had a very frustrating experience with Rashid and this shop. Before bringing my vehicle down, I…read morespoke with Rashid on the phone and explained exactly what I needed done. I was already working with Scott at Michigan Sandblasting and planned to have my Jeep's underbody sandblasted there. Rashid told me they could apply POR-15 afterward, so based on that I paid to have the Jeep towed down there. After it arrived, everything changed. Rashid started questioning the project and for over a week I was given the runaround. Multiple times Rashid told me he would "talk to Scott figure out a solution and call me back," but the call back never happened. Every time I followed up I got the same vague response and nothing actually moved forward. Rashid knew all of the details prior to me towing it down there. If this wasn't a job they wanted to take on, that should have been communicated from the beginning instead of telling me to bring the vehicle down and spend money towing it there. It's extremely frustrating to be told something can be done, only to have the shop avoid giving a straight answer after the vehicle is already there. Very disappointing and unprofessional way to handle a customer. I wasted time and money because they couldn't simply be upfront about whether they were willing to do the work.

Excellent service; quality job completed in accordance with promise date…read more Personnel were progessional

A&J Collision is awesome! I needed some collision work done and they were the only shop that was…read morestraightforward, honest and timely. A&J gave me a fair and extremely competitive quote so I selected them to execute my repairs. After beginning my repairs, I received a phone call from A&J notifying me that the price of my repair was actually going to be cheaper than my initial quote. A part needed for my repair was less expensive than anticipated and they were kind enough to pass that savings to me. In addition to the great savings, the work done was also quite good. A couple of weeks after the repair was completed I noticed a small issue with the repair. I contacted A&J re: the issue and without hesitation they rectified the issue. They are fair, affordable, respectable and guarantee their work. What more could one ask for in the auto repair industry!

Reliable and trustworthy Great place to get ur car fixed…read moreI would def recommend this place

Great auto body shop. Quality work done on time and no surprises. The estimates are real with no…read moresurprises. They told me three days. I dropped the car off Monday morning and it was done early on Wednesday. Well run family business. Highly recommend.

My car was hit while parked. I called Drakes spoke with Dina then Jacqueline and it was smooth…read moresailing from there. I was given a loaner I needed a new door . Jacqueline got it squared away Dina called my insurance everything was gravy. This will be the only place I take my car. Then when I got my car back it was detailed so nice and shiny. Even then men that worked there was very nice and polite. All I can say is thank you everyone you was amazing and the results was wo derail. Thank you Drake's Collisions .10/10 4+4=ate it up​

Throughout the past years I've had multiple vehicles repaired here and since I naturally have trust…read moreissues of coarse I've gone to surrounding collisions in the area and around Michigan for estimates on each repair I've needed and every single time drakes always has a $200+ cheaper estimate than anyone else without even mentioning to them that I've taken it elsewhere, I've never had to pay more than their estimate quote, love their honestly and how helpful they are, all the repairs look as if nothing even happened, they aren't open on the weekends which is maybe the one flaw they have but I'd rather pocket that few extra hundred & not being able to pickup my car on a Saturday-Sunday...highly recommend this place to all my friends and family & you reading the review! Amazing communication & knowledge here! Add the detailing service to your repair, my car looks brand new inside and out when I pick it up, I'm always amused & grateful every time, thank you always!!!!!!!

I have chosen Glassman Collision to fix three times now and I couldn't be more satisfied. The first…read moretime was my SAAB which was t boned by a big deer. Glassman used to sell SAAB's which is why I was drawn to their Collision shop. The work done was outstanding. I had another vehicle repaired there recently and I referred my mom for repairs to her car. We received outstanding customer service from Kelly. She is the best office managers I've ever dealt with. Both body shop managers were outstanding (the first one retired). The repairs were excellent. No corners were cut. No expense was spared. This shop does outstanding work and I would recommend them to everyone.

Very knowledgeable, professional staff. They made it a very smooth, easy process to get our vehicle…read morerepaired after it was recovered. Highly recommend these guys

I'm so surprised at the bad reviews for this Gerber location because I had such a great experience…read more My car was hit in a parking lot and had damage to the front bumper and tire rim. I took it to this location for the insurance quote and for the repair, and it was such an easy process. Gerber handled everything from scheduling the service, ordering all of the parts, contacting me throughout the process, and even dropped my rental car off for me when I picked up my vehicle. The person's insurance company sent out someone to assess the damage and make sure the quote for the work that was given to me by Gerber was a fair price. The auditor actually said that he would charge more for the services and ended up requesting additional money from the insurance company for the repairs. So I know that it was a great and fair price even though going through insurance. Everyone is extremely friendly too. They were so easy to work with and made a really crappy situation better. I was not looking forward to getting everything repaired, but they really made it a positive experience. I would recommend them to anyone that needs body work on their car!

Took my vehicle in to get serviced and shortly after I got into another collision and decided to…read moreuse a different shop only to find out gerber did not install new parts on my vehicle, but used my old parts beware of this company!!!!

My son's car was in an accident and some extra work was needed outside the scope of what was…read morecovered under the insurance claim. Victor was so great helping us and providing us a very competitive price to fix the extra work. He was kind, responsive to my questions and an all around pleasure to deal with.

from the time i brought my car in for an estimate after an accident, to the time i picked my car up…read moreafter repairs, my experience was nothing but great here. my husband and i dealt with victor (the manager) the entire process and he made sure everything went seamlessly. not only did they do an amazing job on my car, they did it quickly and i appreciated that. it's hard to come by good service these days, especially when it comes to getting your vehicle serviced anywhere. not to mention, my car was SPOTLESS when i got it back! my floor mats were completed cleaned and everything was wiped down. you guys have no idea how great this made me feel after dealing with a crappy situation after the accident i had. i had already planned on getting my car detailed elsewhere, but after this i did not even have to. i recommend this place to anyone who needs body work done on their vehicle!

After having what I thought was a decent collision repair experience there two months ago, I am now…read moregreatly dissappointed to essentially being caught in the middle of a dispute between the collision shop and the insurance company. And the collision shop is holding on last part for my vehicle "hostage" until either the insurance company pays for a higher cost dealer headlight that has been disputed, or I do. That was NEVER the business deal and I believe it is completely unethical for Complete Auto to take this stance now. I no longer trust them and do not recommened using them! It is a terrible way to treat a customer who did nothing wrong. To explain more details, in July my vehicle was hit in the front right side by a large deer causing significant damage. I brought the vehicle to Complete Auto Service Center in Southfield for an estimate and felt good about having them do major repairs to my 2023 Acura RDX. The work was estimated to take two weeks to complete. While the shop was not a "preferred" collision shop by Allstate Insurance, they did approve the vehicle being repaired there. Along the way, Complete Auto had issues getting the proper headlight (which has a lot of technology in it apparently) and was sent a wrong or broken headlight twice by an Allstate approved vendor (which cost several hundred dollars less than from a dealer). There seemed to be many miscommunications on the Allstate side quite frankly, but after the vehicle being at the shop for over three weeks (all while I was racking up significantly rental car charges), Complete Auto said that they finally got approval from the Allstate adjuster to get the headlight from a local dealer (at a $600 higher cost). They got the light put it in and released the vehicle to me. Subsequently, when Allstate went to final approval to pay the shop, they claim that their adjuster never approved the headlight purchase from the dealer and would only pay the shop that amount authorized from the preferred vendor. To put it in perspective, the difference was about $600 and the total collison repair was a bit under $6,000. Allstate did pay Complete Auto promptly, but did not include the upcharge portion of the headlight from the dealer. I wrote Allstate several times on behalf of Complete Auto, to help state their case for the higher cost headlight, and called the Allstate adjuster's department at least twice as well to try and help. Again, I was not part of the dispute betweent the two of them. In the meantime, when I had picked up my vehicle and was ready to take off, the Complete Auto representative informed me that they hadn't yet received the proper "engine cover" and they'd get it in soon and I could just stop by for a quick install. He said that the vehicle was fine to drive without the engine 'cover' (it may just be a sound proofing liner underneath the hood and not really a "cover". It looked fine so I left and vehicle has been running fine without it. Recently, I contact Complete Auto, said I was in the area and wanted to stop by to have the 'engine cover' put on. They then said they would only install the engine cover if either Allstate or I paid them for the difference in the cost of the headlight. I asked the rep on the phone if this unfair position was coming from the owner of the shop or not and he said it absolutely was. What a ridiculous way to treat a customer who was simply stuck in the middle between a dispute about whether the insurance company adjuster really did authorize the dealer purchased part or not. On top of it all, the new hood that was installed as part of the collision repair is poorly lined up (has a much larger gap on the passenger side than the driver side) and the areas of the vehicle that were painted (it's Acura bright blue color), does not match very well with the rest of the vehicle. Do not trust this shop, it's owner and certainly do not use them! My only real retribution here is to write reviews and try to keep others from having a similar negative experience. Thanks for reading this lengthy review!

I took my car here for collision work a month ago and was told by Jeff that I would not have to pay…read moreany part of my deductible. I asked him about the deductible because I went somewhere else in Ferndale first and that company told me that I would have to pay approximately $700 of my $1,000. deductible. I declined to do business with them simply because I didn't have the money. I currently don't receive any income at this time so I was looking for a company that waived deductibles. When I explained this to Jeff, after reading In their window "we waive your deductibles" he told me not to worry and that my entire deductible would be waived. He assured me of this so I left my car and keys with him that day. Now here we are a month later, and my car is now ready to be picked up, Mike, the very rude so call owner, which is puzzling because Jeff told me from day one that he was the owner, told me I had to pay them $700 in order to get my car. I explained to Mike that Jeff assured me that I wouldn't have to pay anything towards the deductible and he basically called me a liar Stating that Jeff would have never said such a thing. From the moment I walked in their establishment, I spoke about the deductible and what the other body shop in Ferndale told me. I was not in a position to pay the deductible so I made that very clear to Jeff and that's when he told me "we got it, you won't have to pay anything". If he had said to me anything along the lines of me paying anything, I would have walked away and continued to search for another body shop or wait until my income was restored. Here, I didn't have that option because I was LIED to in order to get my business or should I say the insurance portions money. So now here I sit still waiting to speak with Jeff who's currently unavailable, about what he said to my face in front of another employee regarding my entire deductible being waived. At least the company in Ferndale was decent enough to tell me up front that I would have to pay a portion and left it up to me to decide if I wanted them to do the work. Complete auto just lie to your face to get the business. Totally unprofessional. And rude Mike doesn't help the situation. I don't think they plan on being in business much longer. Not at this rate, anyway. My daughter always tells me to check reviews on things I'm interested in and now I see why. So they still have my car and I have to, once again, try to reach Jeff tomorrow to see about it being returned to me. I know my situation as far as my money is concerned and would not have EVER gave them permission to work on my vehicle if I had to pay any parts of a deductible simply because I currently don't have any source of income. I would have waited for my income to be reinstated or continued to search for a company that waived the entire deductible as advertised.