I was very impressed with the availability of being able to replace my brakes on such short notice!…read moreGood communications during the work process which I find very helpful! Chris, the owner was very kind and courteous and pricing was reasonable! I will come here again for repairs when needed!

I had a Saturn Vue towed to Certified. As a first-time customer, I was a little apprehensibe...I…read morewas hoping ratings by customers were accurate. I was presently surprised. When I called, the phone rang several times, so I figured I caught them at a busy period and hung up planning to call later; 30 seconds later my phone rang and it was Chris from Certified calling me back..WHO DOES THAT? Chris was pleasant and apologized for missing the call. Anyway, my experience was fantastic. They were quick to diagnose and respond back; I would describe this outfit as fair and honest. I'm not a mechanic but I am fairly knowledgeable and do some of my own repairs; you can trust these folks...I mean it.

Excellent service- very friendly workers and reliable care to your vehicle. Window tinting, remote…read morestarts, backup cameras, dash cameras, radio, and several other of your car's electric needs can be met here. Along with glass work and more. They go above and beyond to make sure you're satisfied!

I needed to get my windshield replaced and I called and made an appointment with Larry. He had such…read moregreat customer service skills. Anthony gave me a ride home while they replaced it. What a nice young man he is. Mike called to tell me it was done and Justin picked me up. Mike and Justin were awesome, also. My windshield looks awesome! I definitely recommend Auto One! Such a great experience!

J&J did an excellent job in repairing my mother's vehicle after an accident. They double checked…read moreand found a crack in the axle and were able to scramble and replace it in time for her being able to get it back before Mother's Day. Detailing it made it look like a brand new vehicle!

A person hit my Honda CR-V on my driver's side while I was leaving a shopping center in Allen Park…read more My insurance company wanted to send me to their preferred collision shop, but it would have taken too long to get my car back and they weren't open on Saturdays, which means I would have had to wait and take time off of work to take my car in. I took my car to J & J Collision the next day (a Saturday), just expecting them to get me a new door, but they far exceeded my expectations. At the time of the accident, my car was essentially three different colors. I had sun damage on the entire front half. Last year, I took it to Lafontaine (where I purchased the car) to repaint the hood. Lafontaine did a terrible job, painting my hood at least 3 shades lighter than it was supposed to be and tried to charge me extra to fix some nonexistent dents in the hood. I took "before" pictures, so I know that there were no dents. I was really impressed with the communication I had with Waled and the rest of the staff. They kept me informed about what was going on with my car, and were very clear about how exactly much I would pay out of pocket to have the sun damaged areas painted. It was absolutely beautiful when I picked it up. It looked brand new and was all one color. The painter was able to blend my hood, sun damaged sides, door and back of the car together seamlessly. I paid extra for it, and it was so worth it. My car actually looks much better than it did before the accident. I highly recommend J & J Collsion.

I Googled a place near 7 grand tires for a wheel alignment and it was 4:45 pm I was told get there…read moreby 5 and I did my convertable Nissan was immediately pulled in and looking over by expertise service staff instead of just doing anything I was told to come back Tuesday when it's slower somewhat true pull right in notice wrong size tires immediately I got right size but it took a while to get a tire off the back finally got all four matching tires and now when I get paid I'll definitely go back. These men's and Young Lady are absolutely wonderful I appreciate how they took care of me especially being a women a lot of shops take advantage of us they DO NOT LADIES go HERE for the Job of your AUTO Trust Me Michelle Brown

I was going to Plymouth, my tire blew out. A gentleman at the close gas station called ahead and…read morethey were expecting me. There was a large hole in my tire, which they filled within 30 minutes. Hassan was so nice to me, I was with my teenage son and we were not familiar with that side of town. I recommend them so highly! They were fantastic.

I took my car the folks at Italia Collision a couple of years ago after it was stolen and then…read morerecovered by the police. They got all of the work done within a couple of days, which considering the condition it was in was impressive. I only had basic no-fault auto insurance so I had to pay for all of the work myself. They were really good about working with my budget to identify the most important things to get done first and showed me a few things that I could do to save money. More importantly, the quality of their workmanship was simply the best.

RIPP OFF & INCOMPETENT…read more Return your car without checking frame or other issues assosiated with collision damage. Painted the bumper but overlooked cars saftey issues associated with a accident. totally. UNACCEPTABLE for a collision shop. After spending $1200 for a junk yard bumper made to look shiney, they returned my car to me with serious drivability and saftey issues.Not even a word about the car being undrivable. Not good for a single mother and her children. Wonder if they would let their own mother's drive a car in this state...probably not... unless they wanted them dead. I brought the vehicle back to them but they returned it saying the frame issues had been fixed but the problems still remained. Obviously this is a shop that is focused on GETTING YOUR MONEY ONLY, without a second thought or regard to your family's safety. In my opinion shops like this should be shut down as it is a danger to everyone on the road. ***Buyer Beware*** if you get caught up with these scammer's, drive your car before paying them a cent or you'll be sorry. Once they have your money they will do nothing. If you place value on your family's well being...STAY CLEAR OF ITALIA COLLION!!

Our 2008 Sky Redline needed an oil change. Well DJ was recommended by his cousin Andy at Classic…read moreCollision. What a nice surprise and good fortune to find a certified licensed master mechanic & family member, just down the same business plaza. They performed the oil change, checked switches, battery, tires rotated, flushed the coolant system - "D" all the above cost me at fair and reasonable price of $430.00 & our fun roadster is ready to be stored for the Winter season. Very pleased and will be a returning customer. I'm done with the outrageous costs you get nailed for at these "Stealer-Ships". 98% of the diagnosis is done a computer screen nowadays. Take the time & get a bid from DJ & family! You can thank me later!

These amazing people gave my car as they say in the biz, a full motor transplant. After talking to…read morea dozen places around detroit, in ohio, and one in georgia they were the first shop to find me a brand new motor. It's a fairly common motor, and is also unfortunately known to commonly fail. Somehow these saints knew where to find a brand new motor for my beloved car. Not a refurbished one with 35k miles, but brand NEW. These good people knew how to give me the actual peace of mind that only comes from a NEW engine. This is a really fantastic family-run shop. I am ignorant to actually understanding how a car runs. In the past I've almost had panic attacks when it very unrealistically seems like everything in my car is just going to fail all at once. This time was different. These saints didn't let me get close to feeling like that. These kind people VERY gently reminded me that only my engine was new. And even more gently they reminded me that the rest of the car already has 64k miles on it. This husband and wife really didn't need to be as patient with me as they were, and I'm extremely grateful that they were. I'm going to confidently assume that if Cars of Novi can find me a brand new motor when no one else in three states could, they can probably also find your unique car's unique parts that need to be replaced. I am also exceedingly appreciative that they brought both my car and myself back to life. Based off what i have experienced, I'm confident that Cars of Novi will also do a great break job, oil change, or whatever else you need qualified mechanics to do for you. Thank you all again!

DO NOT GO HERE. My bf called this place to get his brake rotor and a brake caliper changed only on…read moreone tire (front driver side ) because he and his friend changed the other ones on the 3 other tires already. They just had a hard time with this tire. When he called this place, the man told him $220, then would call back and change the price and say $ 300, and he would have to get corrected by being told you just told me $220. Then the man would say, "Oh yeah, right, $220. Mind you, this is only for 1 tire. I think that's way too much for 1 tire, but anyways, the car ended up being in the shop for 1 day (to change a brake for one tire). The man called in the morning and said, "These are the wrong brakes and rotors, so I used mine and changed the other one in the front as well, so it's gonna be $450 now." Auto Zone helped find the correct brakes and rotors for the car and even so NOBODY TOLD YOU TO DO THAT. Soon as the car is being driven back home, it starts to smoke. Now the coolant is empty (never ever had this broken before), so had to go to the gas station to get something for it, poured some into the car, and drove a little down, and it's smoking again and the coolant back empty, so it's a leak. I called the man multiple times once the car started smoking and he's denying everything.

It's always a pleasure doing car business here! The owner works hard and gets the job done at a…read morereasonable price. And he's quick! My friend referred me to this place about 5 years ago, and we've been coming here since with our vehicles.

They call him honest Ed (The Owner) for a reason. His son Moe is a chip off the old block. Has…read moreexcellent techs. Quality work, fair prices. Napa Tony

The bottom line, if you value true excellence and professionalism, seek out an ASE-certified…read moremechanic and avoid this mediocre mechanic shop. This shop merely holds state certification--the bare minimum for safety--yet charges more than ASE-certified professionals, while delivering way below substandard service. I was so surprised by the fraudulent behavior of the over the counter staff, specifically the old man and his son Mohammad, engaged in what I consider to be deceitful behavior and their business practices are steeped in lies and dishonesty at this so-called Tel Ford Service mechanic shop. I initially visited their shop for a simple fuel pump replacement, a task that should have been straightforward. However, they deliberately sabotaged the brand-new part I had personally purchased, forcing me to buy an identical one from them at an exorbitant $567 markup. To add insult to injury, they charged me an additional $300 in labor fees. The old man initially promised to source a superior pump directly from the manufacturer, with the expectation of improved quality justifying the higher price. However, it became clear that he had simply ordered the same Napa Auto Parts pump that I had originally provided (the one he had vandalized). When confronted, he refused to speak with me directly, instead sending his son as an intermediary to feign ignorance. In the end, I was swindled out of over $860 beyond the original estimate. I think this mechanic shop is a den of thieves, and I urge others to avoid them at all costs. Few days later, I had to revisit them for a rattling sound came from the area supposedly repaired part, well within their work warranty. His son then had the audacity to suggest a $75 diagnosis fee, with no acknowledgment of their own error. The bottom line, if you value true excellence and professionalism, seek out an ASE-certified mechanic and avoid this mediocre mechanic shop. This shop merely holds state certification--the bare minimum for safety--yet charges more than ASE-certified professionals, while delivering below substandard service.