My car came back yesterday, after having been hit by a 93 year old man man last month. Gerber did a great job, and I'm back on the road!

Welp, the work that was completed twice is now gapping. Time for round 3! Maybe there is a new manager who will make the issue less stressful!' read more

Gerber Collision and Glass did a great job repairing the front end damage to my Mazda. I am super impressed by their culture of active and passive communication to keep you well informed by telephone call and text messages with transparent pricing - No Surprises! Ultimately, everyone I have worked with at Gerber Duluth has been super friendly and genuinely interested in me being a satisfied customer. The work is beautiful, they dealt with Allstate on my behalf and completed the work 11 days earlier than expected. I tried a dealer shop around the corner first. After 3 1/2 months of rolling appointments to drop the car off I asked Allstate to find me someone else. They recommended Gerber Duluth and I see why! read more

This place is a scam!! Had my car in to repair the bumper from a hit and run (the damage wasn't too bad) but it took them a whole month to get it fixed! Every-time when we called, the front desk lady would always say someone (the estimator) will call me back to let me know the updates, yet, no one ever called me back, I always had to chase after them. It was extremely frustrating as our car rental was only for 2 weeks, and we had no car to go to work, had to ride with someone in the family! The whole situation was frustrating and very unprofessional on their side. I WILL NEVER RECOMMEND THIS PLACE TO ANYONE! Stay away from them if you don't want to wait months with literally no updates from them about your car! read more

I don't usually write reviews, but this one is well deserved! I recently had my 2012 Honda Civic taken in to get some damage fixed on my passenger door. To anyone looking for a QUALITY collision center I HIGHLY recommend this one! Jason and his team offer extremely high quality work with exceptional attention to detail. Not only do they do fabulous work, their customer service matches it! Their front desk clerk Tiffany was a pleasure to speak with and gave the business a personal warmth that anyone would appreciate. Leaving you car with Gerber is leaving your car in good hands. read more

My car was hit in a parking lot and the bumper and rear quarter panel was hit. They buffed it out at a great price all in 20 minutes. The person I worked with was friendly and honest, and I'm beyond pleased with the service and outcome. Highly recommended read more

Gerber Collision & Glass - Before - Body Shops Near Me - Duluth, Georgia

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Mike Smith was extremely helpful and took the time to really look at the work that needed to be done to my car. He gave me a fair and through quote. I'll do business with him again! read more

Gerber Collision & Glass - Front Desk - Body Shops Near Me - Duluth, Georgia

Upon initial phone call, I spoke with a lady who was very nice and professional. I cannot remember her name. However, she was very detailed and helpful. I wanted to get estimates from other places before I made my final decision. I went to one other place and decided to bring my car here versus the dealership for a few reasons. Cost didn't matter since I wasn't paying for it. The service and their continuous effort to answer my questions when I called back several times before I made my decision. The other place I received a quote from picked up on some things that Gerber missed. I told the nice lady who I dealt with on several occasions. She asked me to email my quote and they would do whatever needed to be done to get the car fixed right. I chose this place because my insurance company recommended them and the work is warrantied for the lifetime of ownership. That alone sold me!! I called in advance to schedule my appointment to make sure they would be able to take my car since I had a rental only approved for a certain amount of days. I dropped my car off and just waited for an update. I was immediately sent a new quote showing what they uncovered (which was great). The timely turnaround was impressive. Two days later, I received a call that my car was done. When I went to pick it up, I noticed a few things. They took the car to the back and fixed it right then and there. No questions asked. The customer service from everyone that I encountered was phenomenal. I appreciate their great workmanship and will refer others! read more

I have had my car rear ended three times in one year and took my car there every time and the job was always no less then perfect. Their service is truly exceptional because unlike other places I have gone to they not only keep you informed of their progress but let you know exactly when the car will be ready. They even clean the car before returning it; I strongly recommend them. read more

These guys were professional and got my car back to me 7 days earlier than anticipated. Drop off and pick up was a breeze and they managed all the details with the rental. I am so thankful and will definitely be using them as my mechanic going forward. Thank you guys!!! read more

Started off bad, I have a scratch on the drivers door I wanted repaired. When I arrived for my appointment I was taken to the {only} estimator they have and asked to come into the tiny office where she had apparently been farting away in. I backed out of the office and stood about 3 feet away and answered some questions. At this point she should have known why I didn't come in and said let's look at the car to give her office time to air out. She argued with me a bit about how the insurance claims were to be handled. I must not know how things are done with XYZ insurance company. Wanted to call my insurance company, I just wanted to get far away from that smell as I could. Got my estimate {for a non-insurance claim} and left. I have no doubt that they likely do good work and I would have been happy with the outcome, but first impressions mean a lot. Likely will not go back there. read more

Gerber Collision is the only place to go for car repairs after an accident! They are the nicest, most professional, and fastest place in Gwinnett county! I was in a hit and run before Christmas and they took care of me and my car! One thing they told me not to worry about! They had my car ready before new year on Dec 31,2019! They take car of your car and treat you like royalty! 10 thumbs up! Thanks Megan, Jason, Aaron, and of course Steven! Thanks for everything!! read more

Few Great Ones Left!! I am not going to go into a long story but if n when u have an issue with service always ask for someone higher up like I did.. Steve Ball took the time to listen, wait patiently until I was done talking n go above n beyond the call of duty to leave me with no choice but to write him an excellent review.. If u want professional, fast guaranteed service, Gerber Collision won't let u down..ask for Steve n he will take excellent care of u.. HE GETS IT!!! read more

Took my 4runner in for repair after I was rear ended. The other driver's insurance company directed me to Gerber. The guy that took my car in was very professional and the work itself was done very well. However, when I received the car, I noticed my stereo settings was changed, which was not such a big deal, but I also realized that my subwoofer was no longer working. Turns out the fuse was blown. Only $2 replacement, but how loudly were they playing my system? I have two amplifiers, of which one of them is dedicated to the subwoofer. It was apparent someone from the shop was rocking out on my system and blew the fuse. Not very professional at all. So, beware that they will use your vehicle for their own personal use while they have it. read more

Had my last car (Chevy Camaro) and my current car both worked on at gerber. Theresa is very friendly and they stay in contact with you on the progress the entire time. After the vender bender on my Volkswagen I was worried even repaired it would look rough but looks brand new like nothing happened! Thanks read more

I was rear ended and referred to Gerber by the other driver's insurance. This is the shop on Satellite Blvd in Duluth. All I can say is the management for the shop is top notch. They kept me updated and was available for any question or concern. The only slight complaint I have is that my driver's side window had a small scratch on it (it was deep enough into the tint that it needed to be replaced) when I got it back. I took it straight back to Gerber and they took care of it (or the other guy's insurance took care of it). So I have no complaints since it was handled correctly. I also am not sure they did it. It could have easily been the guy that towed the car but the shop also had the car for a few days so who knows. Other than that the customer service and work done was very satisfactory. All people I dealt with was very friendly and helpful. read more

I brought in my 2013 camaro to get my left fender replaced after a accident and this is the only collision place I take my cars to! This place is awesome, they are always fast, efficient, and contact me as soon as it's done and I have never had any issues with them ever! I would recommend this specific location to anyone that needs bodywork or glass work on their vehicle! John was who assisted me and and the managers are awesome there to! Thank you Gerber!! read more

I brought my car in to get an estimate on fixing my back side panel where it had broken away from the bracekt of the car. They original estimate was more than I could afford at the time. They reviewed and revised the work to bring it to something more managable for me. So I had the work done. Turns out that they found a "simplier" way of just bolting the panel to the bracket. Since this is not to their normal standards because it is not perfect (not that to the average eye you would be albe to really notice) and they were conscience of my financial situation, they didn't charge me. This allows me to start saving to be able to get if fixed properly. I will be definitely bringing it back when I am able. This is the second time I have used Gerber (years ago to fix damaged caused by someone hitting my car) and continue to be happy with their service. Thanks Gerber read more

We took our car to Gerber collision after multiple bad experiences with a different shop. Gerber was wonderful!! They handled the car as if nothing had been done and even informed us the other shop was going to use cheap parts! Gerber was thorough and professional. Car was completed ahead of schedule and looked brand new when we got it back! We will be doing all of our collision and glass business with gerber from now on!! Also they are USAA Certified so we didn't have to do anything, they handled everything!! read more

I purchased a used car and a few days later was hit by another car and there was a huge dent in the side, multiple chips and scrapes in the paint, and a cracked taillight. I didnt know what to expect and the finished work looked like new! I am so impressed with what they were able to do without even needing to replace anything on the body of the car (excluding the cracked taillight). No detail was forgotten, and they completely cleaned the car and even buffed out some marks that were on the car when I bought it! I cant say enough how happy I am with the result. I cant comment on price because my insurance completely covered the repairs. There is also a rental place right next door if you need to rent a car while you wait. The work was done in about a week. The one thing I will say is that it was a little difficult to figure out when the work would be done so I was calling a lot for an update. I got a couple of phone calls saying the car would be ready for pick up, but when I would call back they would say it was going to take a little longer. This ended up not being a big deal because the business was really easy to get in touch with (not to mention the work only took a week), but it was mildly inconvenient. I still give 5 stars because the overall customer service and finished product are amazing! read more

Beware! If you are looking for good customer service and honest professionals go elsewhere! My car was broken into yesterday and my insurance recommended gerber. I spoke with Olga that advised me the technician would call after 8am the next day with an eta. I advised her I needed to go work and I needed this to be done in the morning. She advised she didn't know the exact time in the morning but she put in the notes it needed to be done in the am and the tech would confirm when he called at 8. Welp after calling in to gerber several times and dealing with a rude customer service rep named Chris that advised he didn't have a manager or id number or last name so I could reference my convo with him, I spoke with someone who said oh this will not be done this am and we can't even tell you when it will be done! Um ok like no eta or nothing how am I supposed to base my life around that? Not only am I missing work but I can't even go get my replacement id or bank cards bc I have a busted out window! To top it off 4 people have advised me that this so called tech is not answering his phone nor returning calls! So I'm supposed to believe he will be reliable enough to come do a job? Unbelievable! read more

I brought Yolanda the Honda to the Cheshire Bridge location as it's convenient for me, but Gerber towed it to this (Duluth) location for the actual work, to save time. Every person I worked with at both locations (Bob and Katie on Cheshire and Theresa at Duluth) was professional, patient, and nice. Somebody had hit my car in a weird spot above the back left wheel, and in my non-car-fixing mind I pictured just sort of removing that whole panel and replacing it with a junk yard panel, but apparently the method is to bang out the entire dent, which sounds like a pain--either way, it looks absolutely fantastic, and I also asked them to fix my bumper (which has seen better days), and it too is now flawless. It makes such a big difference when you've been driving the same car for 6 years to see it all shiny and pretty again! The color match is perfect. And the icing on the cake is I had at some point lost the little H that goes in the middle of the wheel, not a huge deal, just looked kinda junky, but it had been gone for years. I did not expect to see that thing replaced, and sure enough, it's back! Also, Theresa updated me on the status of the repairs via phone calls and texts (just enough, not too much!), which I really appreciated. Would definitely take my car back here for repairs! read more

This is by far the worst place to take your car when it comes to customer service and good business practice. I wasn't going to write this bad review but the help desk lady pushed me to this, she indirectly called me a liar countless times when I was there today. So I'm going to tell you my bad experience with this shop. I got into an accident 9 days ago. I filed my claim and dropped my car off at this shop the day after. My insurance suggested this shop to me, don't listen to your insurance and take your car to a respectable shop that wont lie and cheat to take your business. I made it very clear to give me an estimate before starting the repairs on my car. 4 days later I get a call and I get an estimate. The estimate was equal to the value of the car in its current condition. So I told them to don't work on my car so I can just collect my check and pick up my car to sell. Little that I knew they already had the parts ordered. Without even calling me they continued working on my car and had it finished 2 days after my estimate. I was in outrage and had to spend 6 hours to reach the top of gerber collision management and my insurance management to get this resolved. They agreed to take the repaired parts off my car so I can get my car and get my check from my insurance. Management told me to pick up my car today. I came in today to pick up my car and was told by the front desk lady it wasn't finished with an attitude that makes you want to slap a person. she kept telling me we never told you it would be ready by today 6 times... after I told her that management told me to pick up my car today 6 times. You know this wouldn't bother me if I didn't have a busy schedule. I find myself to be a respectable person. I believe in treating everyone fairly. I feel like this body shop tried to take advantage of me and treated me like crap. This was a terrible and stressful experience... read more