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    United Collision Center

    2.9 (35 reviews)
    Open 8:00 am - 6:00 pm

    Services - United Collision Center

    Bumper repair

    Dent removal

    Auto detailing work

    7 More Services

    Auto frame testing

    Auto mirror repair

    Auto mirror replacement

    Auto steering and suspension repair

    Rear-end damage

    Auto window repair

    Auto window replacement

    United Collision Center Photos

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    Recommended Reviews - United Collision Center

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    The tire wasnt  bc replaced their lazy asses threw it in the trunk

    Update the tire they didn't replace burst already shaking my head ....i also was charged a mount a balance fee so id like that refunded as well as the 48 dollar i had to pay at my local tire shop to hsve the tire mouted and balanced im assuming i will never receive this but have reached out to insurance and my adjuster to complain about this terrible business encounter

    I chose this shop because a) I bought the car from Atl Toyota, b) the shop is Toyota certified, and c) it was a State Farm Select facility. This location is 60 miles (over 1 hour) from my home, but since the car was nearly brand new I wanted to ensure it was properly repaired to like new condition. However after 4 weeks and 3 visits (360 miles!) it still has obvious defects. Also I found out that the facility stopped being a State Farm Select shop while my car was in process which caused me to have issues with State Farm. I was told that I would have to speak with the shop manager who was not there at the time I picked my car up and did not return my VM or email on either of the following days. I spent 3 hours on the phone negotiating with State Farm to arrange another body shop to fix the improper repairs. I have always received great service from Atl Toyota when I bought cars there which is why I am willing to drive so far. I thought that this experience would extend to the body shop as well and hoped that they would help make a bad situation (my car getting hit by a possibly uninsured driver while on my first vacation in over a year!) better. It did start off as such, but after unsatisfactory repairs it has done nothing but add to the overwhelming stress of having my brand new car wrecked. Repair Quality Car was returned to me with scratch in newly painted bumper, overspray in door jambs, and rocker panel/fender lines not aligned. Kept car additional 4 days and the rocker panel/fender still not aligned. Was told they "did their best" and it's "as good as it can get". So far the manager has not returned my call/email and United/Atl Toyota has not offered me any other solution.

    This is a joke, look at the unbuff portion at the bottom of the reflector. "Certified" shop for you here.
    Ryan P.

    Update: After 30mins of posting this review, I was contacted by the General Manager named Jeff Brown. He advised that he saw the review and would like to see if I wanted to do a one-on-one walk-though with him. I said there's no need since the other manager did the same thing with me and should already know what I am looking for. I advised him that it's already after 5pm and I haven't receive a call to pick up my car and that I needed a car for work tomorrow. He then went and checked on the status of it right away. He called me back and told me to come and he will personally wait after hours to see if I am satisfy. I went there roughly 6pm and checked the car, most of the issues were resolved. The hood and rear passenger light however still has a gap which wasn't up to par with my expectation. I mean, as a car enthusiast and if you put money into your car, you expect the repair especially from a shop like United to put the car back to where it was. While I was there the second time, I met Gabe and he seemed very knowledgeable and asked me to bring back the car on Saturday so he can fix the gap. Overall, I didn't expect this review had such an impact. I just wanted to let people know about this place and hopefully United can up the professionalism a little bit. The second encounter however was a lot more satisfying which should have been from the beginning. The GM was very professional in handling the situation, after he saw the review. Based on that, I will fix the rating from the one star I gave. Initial review: Heard this is a BMW certified shop so I had them repaired my e60 BMW with front and rear impacts. The car was at the shop for almost 2 weeks. Keep in mind, the car airbags weren't deployed and it was never in an accident. On 3/2/15, the day they called me to come pick up the car. Because I was rushing, I came and I picked up the car without really paying attention to all the details (worse mistake ever) except for the most noticeable thing, the chrome front grill which they said initially I can get the blacked out one bc it was on my car along with all the m-tech kits Also beware if you had any parts put on which isn't part of your car initial purchase with the car where they show up when they pull the Vin they will not cover it even the accident is not my fault. Well I went home, pulled it in the garage and finally did a thorough inspection on it to see all the details. The first thing I noticed right away under bright light was the front right lower part of bumper at the reflector, was not even buffed. It looked like flat black plastic. The edge of the hood where the windshield wipers are was scraped showing white paint, and this is not wax bc it was very rough and doesn't come off. Front hood can't close easily and not even aligned with F bumper and fenders. Driver side front fender had swirls right at where it meets the hood that made paint all dull. Rear trunk had a gap on the right side where it meets the lower rear bumper. Never had an auto shop that did this grade of work before especially a certified BMW spot. On 3/3/15 the following day, I took off work and took the car back to the shop before they didn't agree to take it back and asked to talk to the manager. A guy named Will Taylor came out and said he's the manager and willing to hear me out and said will tried to fix everything. But it seems like he is condoning this type of work. He said everyone has there off days and asked me "do you create or do perfect work everyday and all the time at work?" I was thinking, this is a certified BMW shop, shouldn't quality control people caught this? How you gonna ask me these type of questions when your employee didn't even do a good job. It's a team effort, not one person job. There's painters, people that put the parts together, and quality control people. Don't tell me people have off days. That's not gonna make the "certified" to the shop name. Well enough of the venting and review for this location. Not a very certified place in my honest opinion. I don't write reviews a lot but I do in this case because this is ridiculous and I want people to really know. I'm still waiting for them to call me back on the status of a second repair/quality check as I'm writing this. Hopefully it turns out the way I want it. Final remarks, don't take it here because you hear it is a certified place. If you come pick up the car, try to pick it up on a sunny daytime time. They had me picked up the car at 5:30pm. Do not return a rental if the car isn't to your preference or satisfy with the repair. The work was like taking your to a local random shop to let them put the parts together. Only because the car had a lot of sensors that's was another reason why I took it here. If not, I think a known local shop could had done better job. Charges $7k for this type of work. Waste my time!!! Will try to post back on the second review

    Is this a joke? Clearly 2 different colors.

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    8 months ago

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    1 year ago

    Best service and quality of collision repair. Excellent company!! David communicated well. Great service manager.

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    You're welcome, Brent! Thank you for the feedback.

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    Thank you, Crystal! We appreciate your business! Have a great day!

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    Ask the Community - United Collision Center

    Review Highlights - United Collision Center

    After expressing my concerns to Jeff, the General Manager, I received excellent follow-up and overall service.

    Mentioned in 5 reviews

    Read more highlights

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    I gotta say Preston the General Manager is one of the most professional managers I have ever worked…read morewith in any situation. His industry, product and technical knowledge is impressive. He freely shares anything you need to know about the process and his communication whether it is via text, videos, emails or phone calls sets a very high bar. I recently visited to inquire about getting my new 2024 Kia Telluride ceramic coated and decided on the top-level 9-year Gtechniq Crystal Serum Ultra product with a basic level paint correction. The shop had a special on window coatings so I added that for a small additional fee. During the application process, Preston contacted me to share a rare challenge they sometimes have with Black vehicles the 9-year coating was not working as expected and they would need to use the 5-year Crystal Serum Light but would also add a second level coating of EXOV4Uitra Durable Hydrophobic Coating to create the best coating, protection and shine possible given the circumstances. Like I told Preston, I was disappointed that could not get the 9-year coating and yet I appreciated his explaining a few times so I could understand what was happening and I appreciated working with me to make appropriate adjustments even though the shop encountered extra labor on the second coat. The real story here is the team at EZ Auto Spa does an awesome job and treats customers fairly and in turn they earned my trust that I got the best product possible for my vehicle given the challenges they encountered. At the end of the day when purchasing a product like this, trust goes a long way and that's why Preston and EZ Auto Spa earned 5 stars from me.

    BEST CAR DETAILER COMPANY EVER!! Wow, this is probably the…read moregreatest car care establishment I have ever been too, and I've been to QUITE a few, and run into various different experiences, typically horrible or horribly mediocre. Everyone here is super professional, extremely welcoming, honest and upfront, just all around amazing individuals, which I am not used to, usually places I have frequented only have one of those attributes, but it's an astronomically impressive feat to have ALL. Firstly, the communication they have with their customers and potential clients who may just have questions, is SUPERB! My sister's car door scraped the side of mine, and it had some ugly scrapes that were clearly visible since my car is unfortunately white and shows everything, and I'm hoping to trade it in soon, so this was not something I wanted to deal with but I needed help ASAP. My sister spoke with Preston, whom was AMAZING and supremely helpful; she had called numerous places before this one, but EZ Auto Spa caught our attention with their exceptional customer care and expert communication, without being a shred of vague or condescending, which we have experienced both of at other companies. Preston went above and beyond with his communication and informed her of every possible detail with perfect explanation of: when, where, what to do, how to acquire the right paint, their operating hours, and the best steps moving forward to get my car repaired, which was so very appreciated and extremely beneficial! When I got there, I was assisted immediately, and I was so impressed with their exceptional teamwork and hospitality! I had the pleasure of being introduced to Mark, and he was the lifesaver to work on my car. Mark is so very kind and pleasant, again, things I am not used to experiencing at many other companies, but his positive attitude and optimistic demeanor were so very refreshing. I truly hope everyone who visits this establishment gets to experience that, Mark you rock!! He was very reassuring and super attentive, and was able to help me as soon as possible; he is the KING of Detailing!!! When I saw my car, I was so amazed, it was like it went to heaven and came back! It looks BRAND NEW!! He METICULOUSLY worked on my car, and I am so grateful for his exceptional work and customer care, and also to all the employees here who make each customer feel important and worth their time. If I ever have any car detailing concerns or know anyone who possibly does, I will make sure I recommend them to go see him! I will most DEFINITELY recommend this company to all my friends and family; I HIGHLY RECOMMEND 1,000,000/10! Thank you so much guys!

    United Collision Center - auto_detailing - Updated June 2026

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