I had the rear bumper of my Sienna replaced at United Collision after a minor accident. I left my car there since Nov 1st and was told it would take 2-3 days. When I call and check the status, the parts have not arrived and every few days I would call and check as I am paying out of pocket for car rental. Eventually, on Nov 8th, it was almost ready and it sounded like they had to rush and do a detailing before I come and get the car after work after 5:30pm. It was rather rush for me as I need to make sure I return my rental, get a ride from Enterprise to United Collision Center before they are closed. When I get my car, I take a look at the bumper and start driving out of the place, without looking at the inside of my car as there is nothing to be done on the inside. When I reached home shortly after 6pm, I opened the sliding door behind the driver's seat and was shocked to find the plastic cover for the driver's seat track was broken and loose on right side and the one on the left side is very loose. I started to examine the area and realized the carpets are off. The middle big piece had its top edge stiffly stuck under the center console and it obviously had been moved forward as I can now see the bracket that connect the strip of carpet on the leftmost to this center piece. Comparing it to the right side of the carpet, this bracket is hidden under the track for the 2nd row seats. After the car accident and before I took it to the repair shop the carpet and plastics were not like that. My children who were in the middle row almost everyday would have noticed and I would have noticed when I put my bag or grocery in that space. So I was afraid that United Collision would deny it, I immediately took photos of the damages and call the office but it was closed, so I left a voicemail for Robert Wharton, the person in charge of my repair. I called the very next day and he told me he got the voicemail and I can bring my car in so that they could take a look. I said I didn't have time the next few days and I will probably come in the following week. I asked Robert for his email so that I can send the photos to prove that it was taken right after I got home and not like several days later. Today, I was nearby and find time to bring my car in, I even email Robert yesterday that I am coming in around what time. When I reached there and showed Robert the damages, he said that I had to wait to talk to his manager about it. What pisses me off is that the manager, though sound like a total gentlemen, flats out deny all the proof I show him, the carpet stuck under console and shifted, broken plastics with the clean carpet. He said he staff couldn't have done that and if so, they would have fixed it, and they only replaced the bumper and didn't do anything to the inside of the car. But I told him, the carpet was very clean and they did a detailing, but he said they only vacuum it and couldn't have broke that. I know it didn't happen during the car accident and didn't happen before I hand my car to them for repair. It must have happened during the 8 days when my car was with them. What happened I do not know but I know they are responsible. Between taking back my car and reaching home, I didn't put anything in that area, so nothing could possibly crash and break the plastics. I had the car for 3 years and had transported heavy items and even moved sofa with it, yet nothing break the plastics. I wouldn't have wasted my time explaining to Robert and then the manager if I wasn't sure they caused this damage. I am really disappointed that the manager flat out deny they could have caused it. I asked him to ask his staff and he said they couldn't have remembered and they would have fixed it if they caused this. I think they probably try to pull out the whatever machine real hard and caused the plastics to break about when I was coming for my car, so they just leave it and hope nobody bring it up. Unfortunately, I put things there almost everyday and noticed the difference right away. Moreover, I was able to lift the edges of my carpets to vacuum under it, so I remember it was not supposed to be tucked under the center console. He wouldn't even agree to ask his staff. I am sure a company like this would have SOP to note down any damages inside the car if they encounter it. Checking the records of the repair or detailing service would probably have prove my point, that means he think I am lying even though he said he believe what I said, yet keep saying his staff wouldn't cause it. So my conclusion, either the staff are too afraid to tell someone that they caused the damage and the manager 'trust' his staff so much OR that the manager knows about it and do not want to be responsible for the cost of fixing it. Wasted my time explaining to him and I would never go there again and would tell all my neighbors & friends about it. Repair work was fine but the manager is dishonest and illogical. I guess they don't value their customers. read more