I never in life had a cracked windshield til now. I've owned like 3 cars. So, when my windshield…read morehad a bad crack in it - I panicked. I didn't want to use Safelite due to bad reviews so I turned to other shops. I personally prefer mom and pop shops anyway! Jesse is soooo responsive with email and calls. I kid you not. Such a nice guy. Especially when I had a small meltdown on the phone, lol. Horacio and another team member (I am so sorry for blanking on name) came by and fixed my windshield. Super great guys and very dialed into their jobs. The job itself took less than an hour. They even saved my car stickers!! :)

A rock hit my windshield and cracked it. I reached out to H&A for a quote and they responded in…read moreminutes. I had used them before to repair a crack but knew this one would require a replacement. Jason gave me a quote for after market glass and also OEM. Because my BMW has heads up display and other safety features through the windshield he explained why I wanted OEM glass. Afterwards I did my own research and determined he was spot on. No pressure from Jason. He just let me know they were there when I was ready. Then I left town and it was an entire month before I got back to fixing my windshield. H&A is an approved provider through my insurance so the process was so easy. Within 30 minutes, Jason had the authorization from my insurance company for the replacement and calibration needed. Horatio called me and let me know he was on the way. He and Wilmer got right to work. In less than two hours they had my windshield replaced, did the calibration and drove it to make sure everything was functioning properly. They even were kind enough to move the sticker I need to get in our work parking lot from my old windshield to my new one. Horatio and Wilmer were both professional and efficient. I could not be more pleased with how easy H&A made the entire process. Thank you so very much. If you need your windshield fixed or replaced, this is who you need to call.

Called for a quote for same-day service. They were polite and professional and offered to squeeze…read moreme in. Upon an in-person inspection, they determined that my vehicle didn't need to undergo the service I thought I needed. I greatly appreciated their honesty and will definitely be back should the need arise!

Great service! Made an appointment same day, quick response with a great deal! There's a waiting…read moreroom, so I was able to work while they worked... I was in and out in under an hour. Friendly team, windows look great! Thanks again ;-) have already referred one person!!

I thought maybe it was just a bunch of Karen's hating this store. I was wrong. I downloaded yelp…read moresimply to trash this place. Let's go through my experience. Today is Tuesday April 7th. Last week Thursday I made the appointment for warranty replacement due to stress fractures on the glue line that have now spread like crazy. They canceled it. I rescheduled it as a non warranty appointment and they canceled it again. So this time I try calling but guess what it gets sent to some distant IT center in India. With zero way of talking to someone in the store. So I just say screw it and pay the $600 something out of pocket ahead of time. It wasn't canceled BUT they scheduled me for Friday The next day... Something felt wrong so I called again and waited forever to speak to someone. They said my glass wouldn't even arrive to the store until Saturday. So they rescheduled me to today Tuesday the 7th. For 7am. Weird part is I got a text saying my service for the 7th was started and completed in less than a minute. On Friday (if your lost Friday is not Tuesday the 7th)... so I call again and they assure me nothing is wrong. But when I called the line the automated system said I don't have an appointment associated with my phone number. Anyway I get here at 6:50am and guess what... they don't open till 8am. So I'm sitting in the parking lot waiting past my appointment time after I just drove 30 minutes at the crack of dawn for this. And it's going to interfere with work. So regardless of if they replace my glass perfectly and there are zero issues, which from all the terrible reviews seems unlikely, this will still have been a terrible multi day experience. Never using this company again I'd rather have Chris fix show me how to do it in my driveway. EDIT: I walk in at 7:53 the lights didn't come on in the lobby nor was the door unlocked until about 7:30. I walk in and they said they saw me in my car outside waiting and no one thought o come get me. Then told me they were not able to do my glass unless I left it with them. I'm 45 minutes away from home roughly. Dude straight up lied to my face and said they unlocked the door at 7. I walked up at 6:50, 7, 7:10, and 7:20 trying to enter. So lying employees, terrible scheduling, canceling warranty appointments so they don't lose money and very much overpriced to begin with. This place can fall off a cliff and society would be a better place for it. UPDATE: April 19th my 3-5 business days refund never came so I had to dispute with navy federal. I hate this company with a fiery passion. I've never disputed a charge in my life. But lord this was so fun to do.

The first time I brought my car in, I waited three hours only to be told I'd need to come back a…read moreweek later because the windshield couldn't be calibrated. They explained they had received a "bad batch" of windshields for my vehicle. I couldn't drive my car for the whole time because multiple safety warning lights came on due to the faulty windshield. I returned the following week and again waited three hours. Everything appeared fine when I left, but when it rained, my rain-sensing wipers stopped working and multiple safety warning lights came on across my dashboard. I immediately called Safelite and was told a manager would contact me the next day. I still haven't heard from anyone. In the meantime, I'm unable to safely drive my car. I paid almost $800 for this repair, and for my vehicle to now be undrivable (twice) is completely unacceptable. I trusted Safelite based on their reputation and advertising, and I'm extremely disappointed with my experience. My experience has been frustrating and stressful. I hope they address this issue promptly and improve their quality control and customer service.

Second time using this service, this time to replace a rear window after it was busted in our…read moreneighborhood. Thanks for the great support and fast turn around!

I was driving on 20 and a rock flew up from recently done roadwork and caught under my windshield…read morewiper. What was a ding turned into a crack overnight! I called Auto Glass Tech and asked if they could come to my workplace since I was out of their service area(I live in Conyers and work in midtown), they said no problem! Scheduled an appointment for 2 days later. Simple, easy phone call. David and his partner kept me apprised of their ETA on the day of and I was able to come out on my lunch when they got there. Superior customer service! I so appreciate the convenience of them being able to come to my workplace and replace my windshield! I also would MUCH rather support small businesses than these big corporations and shops! Choose Auto Glass Tech! You won't be disappointed!! Thanks David!!

I came in with a problem with my driver side window not closing all the way and hearing whistling…read morewind while driving. They took a look and tried several cost affective options to get the window straightened out along with securing several pieces in the door. They understood my car was old and I didn't want to spend a ton, and they were so very helpful, and understanding. They looked at it right away and was able to solve the issue in under an hour. So thankful!

I took my Charger Scat Pack in for a front bumper switch. RJ was amazing. He was honest, worked on…read moremy car and got it back to me same day. He even stayed late just to make sure I got it back same day. His price was very great. He was the cheapest around. Highly, highly recommended them. Thank you so much again guys.

Replaced a bathroom mirror where mirror had failed over time. Arrived on time and did a very nice…read morejob. Give these guys a call if you need a mirror.

In my experience, this shop was very selective about what vehicles they were willing to work on,…read moreand the customer service felt noticeably unfriendly. I also left with concerns about pricing transparency without a firm amount quoted up front; especially after being offered a ceramic wrap upgrade that didn't seem to match the quality I expected. BEWARE: The entire visit seemed very off putting. Based on my experience, I would not return and would advise others to proceed with caution.

I had my appointment to get my windows tinted yesterday at 11:30. I was out of there before 1:30!…read moreJosue was awesome, super prompt, and answered all of my questions. I definitely recommend this place!

Got into a wreck about a month ago. Henderson Collision took care of me on my first accident ever…read more Thank you so much for making it smooth experience. My baby looks brand new would go to them in heartbeat. Thank you Ricky!

This is a treasured resource in our community. We needed to have some repair work done on the body…read moreof our crossover. My husband took it to a few local places. None were anywhere near as thorough with their initial assessment/ inspection of our vehicle. The unimpressive places had immediate availability on their schedules. Not Henderson-they did a great job figuring out exactly what was needed and gave us an estimate. They were booked solid for a few weeks, BECAUSE THEY ARE INDEED THAT GREAT AT WHAT THEY DO THAT THEY ARE IN HIGH DEMAND. So, if you don't want the best, do not come to this place. But, if you do bring your vehicle to them, know it will be done right, with courtesy, and for a fair price. We want to give them our highest recommendation. Thank you, Henderson Collision!!