Unfortunately, and fortunately, I've had the opportunity to use Gerber in the past for two separate accidents. The staff is friendly and knowledgeable, and the resulting bodywork is great. Since 2018, though, I no longer considered Gerber for any repair work. While the integrity of the business is present in the work they do, it is a perpetual contradiction to their presence in the community. Gerber parks their vehicles in the lot at N. Willard Ct. and N. Milwaukee Ave. and fails to maintain it season after season. We have contacted the Department of Streets and Sanitation and the alderman's office to clean up the lot, cut down overgrown weeds, replace the dilapidated fences, and remove the heroin needles, and have not received a fair response. We are proud to own a home in the River West neighborhood. It's a shame that our children are at risk while walking around the lot, and neighbors have to live with the presence of an unkept junkyard on their street. Gerber refuses to contribute to the beauty and safety as a neighbor, and we couldn't be more disappointed as a community. read more

Gerber Collision & Glass - The unkept lot at Willard and Milwaukee. - Body Shops Near Me - Chicago, Illinois

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My parents had a good experience here years ago, but something changed. They were so difficult to do business with throughout the entire process of a simple bumper replacement. Most notably, a Gerber technician caused an additional $1,300 worth of damage to my vehicle that the Chrysler dealership had to repair. The dealership said Gerber caused the damage, and Aaron, the manager at Gerber, accepted responsibility for it. He promised me a reimbursement and updates; it's been weeks and no response. Now when I call them for updates, I can call 4 times in a row and no one picks up the phone at Gerber until I use *67 to hide my caller ID. Then that gets them to answer after just two rings and transfer me to Aaron who then immediately hung up on me. Stay away from this place; they do more harm to your car than good! read more

From the first contact when I received a voicemail from Chris upon getting my claim assignment from the insurance company my experience with Gerber Collision & Glass was positive. I was warmly welcomed by Chris when I came in for the estimate inspection. Marco took over with a thorough professional empathetic yet realistic review of my car's damages. When I was unable to make my scheduled drop off, Marco followed up. I appreciated that Gerber set expectations conservatively and exceeded my expectations by delivering my car in an expedited timeframe with the repairs thoroughly and expertly completed. I was able to enjoy my car for the holiday weekend! read more

Absolutely a delightful experience after I was disappointed in myself for bumping my new car in the parking lot. Chris and his team are highly efficient and professional. They are also very good about communication. My car was fixed in 2 weeks and it looks just like a new one now. read more

Wanted to give a shout out to Ryan and his team on Western Ave. Gave me the best price for my new replacement tail light. Was always in contact with me and once it was delivered, installed it right away. They adjusted the labor cost because it it didn't involve removing the bumper. Great service all around. Highly recommend. read more

I took my car in after an accident. when I picked it up the button for airflow wasn't working. I called to tell them I was met with gas lighting. wasn't there fault and if it wasnt caused by the accident I would have to pay everything. then my break light went off. I called again and same response. so not knowing I took to get scanned at another shop. turns out they put a part in my car that's the wrong component and effecting my RF Hub! they don't know what they are doing, blaming the owner and awful service. do not go here. read more

With huge disappointment I must report this. I needed a new windshield, and the newer cars are forced to get what is called "calibration" for car cameras and for safety reasons. Understandably. They do NOT have the ability to perform this onsite but at only two (2) locations. One is in Evanston, other is in Elmhurst. In effect, you must either go to those locations for service or have windshield replaced then drive out for the required/necessary calibration. My service tech told me call Safelite glass repair instead. So I did. BEWARE if you need this done, be sure you know what's in store. This caused me to find another place even, though I have used and had excellent service through Gerber in the past. They lost another customer. oh well. FOLLOW UP 4/24/24 I was contacted by Mr. Jesse who was very upset that I went elsewhere. As I stated, I used Gerber in past with awesome service. Clearly, they have great insight as to what great customer service should look like. I appreciated the fact they reached out to address my concern, it counts A LOT. Be sure to move any concern you may have up the "chain" so to speak, should you experience any issues. They proved they want to be customer serviced focused, and I believe them now. Thank you Jesse read more

Directly after my review, I was contacted by the very person who was unprofessional to me. He called without my permission and left a message to which I have included. The message actually made the situation worse, not better as Jeff said he thought he was being "charming". I complained of unprofessionalism and this is your snide response? To me, the apology was not sincere. Management should of reached out to me to address this concern, not him. My review still stands and I will NEVER use this business again. read more

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The have lost the personal touch -- to bad and I was customer for over thirty years Could not even get in person estimate for month even though it was time sensitive. read more

How do you find a car shop you can trust to do quality work and do right by the customer? ... I chose Gerber Collision based on Google reviews and proximity... it was a great decision and I would recommend Chris & Omar by name to a friend. Customer service and quality go a long way but not always easy to find. We were grateful for not only the work done but the open line of communication and updates from Gerber was A+. We were planning to trade in our car after the repairs but decided to keep it because they did such a great job! They stayed late one night to finish up for us and easy to bring our car back in when we needed to. Thank you Chris, Omar, Aaron and Gerber Huron team. read more

Jessica S at midtown location was great very knowledgeable and friendly wonderful service

I was rear ended by another vehicle while I was at a left hand turn, stopped. My car baby Hymie (yes I name my car) now had a hole on the rear bumper on the right side. The tire was exposed and the actual bumper itself was inverted and scraping the tire, making the car disabled. I had to drive it home, very very slowly and leave it parked until the tow truck could come and pick it up. The tow truck dropped me at Gerber and having explained what had happened in detail, I felt at ease as Raul gave me the low down on the procedure to follow. They sent for Enterprise to pick me up and get me into a rental during the service of my car. When my car was ready to be picked up, I gave it my thorough inspection. The bumper was brand new, and they replaced the tire as well. The traction control light appeared though, and the specialty MINI decorative pressure cap was missing on the new tire/ wheel. They ended up fixing the traction alert, and paid to replace all the tire pressure caps. About a year later I'm writing this, and my car drives fine, the work they did still looks good. Recently someone had taken the front mirrored trim completely off my car! Bastards. I had to order a replacement online, and I brought it back to Gerber, and Raul happily installed it no charge. I have had nothing but excellent customer service from these guys. If they don't get something right the first time, they are fully on board to correct any issues. I have been a very satisfied customer and will continue to go back if I need anything else! read more

They came through for me very last minute and were able to come to me on the day of my appointment. Very happy that they quoted me at less than 1/2 the price of Safelite, was so worth it. read more

On February 20 I was involved in a rear-end collision and I needed the car towed. The driver that hit me and I both had USAA insurance and Gerber was a preferred vendor so the car was brought there. For what I thought was minor damage took about a month to fix. Luckily my insurance covered the rental car for the two weeks so I was ok waiting. On March 11 I was finally able to pick up my vehicle during my lunch break at work. The car looked great! It's hard to believe it was even damaged. I appreciated that they cleaned both the inside and outside of the car as well. I drove back to work and did notice how much faster the right turn signal light dinged and blinked compared to the left but I figured it's just how it's going to be. Later on that day as I was leaving from work I noticed that the rear light didn't blink when I turned on or off the alarm. The whole light on the side that was damaged didn't work at all. I called Gerber about the issue and they said I could bring my car in at 6pm, even though they officially 'closed' at 5:30pm. When I arrived there I waited for about 15 minutes. I was told that one of the bulbs was out and it was the one that was "the hardest to get to." After they replaced it the blinker light sound and speed went back to normal. Although the whole ordeal that afternoon was an inconvenience the staff was nice and the car looks great. I didn't have to pay for the repairs and for two weeks I was able to drive around in a brand new rental car. Life is good. read more

Gerber Collision & Glass - My car after Gerber Collision fixed it - Body Shops Near Me - Chicago, Illinois

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Great experience. Just picked up my car, after fixing a fender bender. I was on the on Ohio St. ramp, stopped, in stop and go rush hour traffic, when the front of the car behind me, for what ever reason, crashed into the back pumper of my car. My insurance is with Statefarm. Lucky for me no was inguired and not too much damage. The car that hit my car, was also insured with Statefarm. Within hours of calling in the claim to Statefarm, they called me back with a recommended place to take my car, Gerber C&G on Huron. I arrived at my appointment ontime, and Chris, the estimator was a gentlemen, quick, professional, and answered all my questions. We also set up a date for me to bring back my car to get fixed. I just picked up the car today. Front desk person was very friendly. Gerber did a great job fixing the back of my car! The car was completed on the date promised and looked great! Highly recommend! Nice job Chris F. read more

Windshield cracked AGAIN after couple days. Tree fell on my hood and on the back door; took it there for an estimate, they fix it... so far so good; while there to pick up, standing next to the car I noticed the back door and asked WHY didn't FIX THIS? Well you never asked he said? Insurance was paying, so that Was suppose to be Gerber job to look for issues. 2nd time! car back to fix the back door Windshield cracks again 3rd time! When picking up, my AC/HEATER completely not working.... what did you guys do?! It was working just fine 4th time back for them to fix SO SO the AC W O W - #Do NOT GO THERE unless You MUST! What a DRAgggggghhh read more

My first experience here was a repair they completed for me after my car was involved in a side swipe accident. They restored my 2017 Toyota Highlander to pristine condition. The experience was great, mostly elevated by their customer service and professional touch. Fast forward to now, I just purchased a 2023 Toyota Highlander Hybrid, Pearl White, pristine, but into 2 weeks of having my new vehicle, someone bumped and scuffed the back driver side of my vehicle pretty good while parked. I was devastated. Definitely not enough damage to go through insurance, but since I felt good about my experience with Gerber, they were my first stop to get an out of pocket estimate to repair the damage. Chris, who was very personable, and energetic, and professional, in line with what I experienced customer service wise before, came to assess my vehicle. To my surprise and thrill, he looked at my vehicle, gave me a brilliant, kind smile and said to give him 20 minutes to see what he can do. What?!?! He came back in 20 minutes, and my vehicle was beautiful again! No charge, just kindness and goodwill. I am so grateful and impressed and again, Gerber Collision's staff has left another indelible mark on me. I won't hesitate to seek them out for any of my needs, in the rare occasion it is necessary in the future, however, I won't hesitate to refer them to anyone who is in need of repair for their vehicle. It's hard to find businesses with great business ethic and great customer service, Gerber has both. Thanks Chris for being awesome and making my week! read more

I accidentally closed my tailgate on a tote bag handle ( a first!)... tailgate wouldn't budge but the dashboard thought it was open. After trying to manually release it, I gave up and called Gerber. They were so kind & quickly opened it within a few minutes. Thanks Gerber team! read more

***UPDATE*** Issue was resolved after follow up from Gerber's Corporate Office*** Should have followed my first mind and taken my vehicle elsewhere. Repairs took longer than quoted and less than 2 days after pickup one of the parts broke. The Manager Danny advised, they only warranty the work not the parts. He offered to find out if their vendor warranties parts. Why wouldn't he know that and why wouldn't they use warranted parts??? The replacement part was substandard to the original part. Insurance repairs were 50% lower priced than retail, it all makes sense now. I would not recommend this business. read more

We took our car to Gerber when someone side swept it and it needed the entire passenger side rebuilt. Chris was super helpful throughout the process. We're thankful to have had this team help us through such a stressful time. Thanks guys! read more

The body shop was amazing. Fixed my car door quickly and kept me in the loop throughout the entire process. Chris was great and helped me with everything!! Great experience with gerber collision. read more

I got rear ended and took my car here to be fixed. Yes, these are the people with the annoying radio commercial. But I will agree, they are "Highly Wreck-ommended" by me. I chose them because I live near here and since they are a chain I would think their service is rather standardized from store to store. My service advisor was Tim. I also took the opportunity to get some other stuff fixed as long as the car was in the shop. They did a great job. read more

Gerber Collision & Glass - They are the blue building you can see from the Kennedy. - Body Shops Near Me - Chicago, Illinois

Gerber was great to work with after my car accident. They were recommended as one of the shops near me that worked with my insurance, and I'm glad we went with them! There is a easy and convenient (and Sade during COVID) car drop area so that you can drop your car off at your convenience. They were very responsive to our calls and the two insurance companies we were dealing with. I thought that the quote they gave for my car was fair. Rasha was the main person we worked with, and I cannot recommend her highly enough if you've been in an accident. During a stressful time she made sure things went as smoothly as possible which we really appreciated. Hopefully will not need them again for a damage quote, but we will definitely be returning for any routine car work we need. read more

We had a pretty badly dented car door and our insurance company recommended GC&G. Our experience with Gerber was extremely positive. They were professional, communicative, helpful and honest. We worked with Chris and he was nothing short of perfect! Our car was fixed on time and it looked great. I wouldn't go anywhere else. read more

Avoid this place! I brought my vehicle in for an estimate after it was involved in an accident. Parts were ordered and I was scheduled to bring it back 3 weeks later. Three days before I was scheduled to drop it off I called to verify the parts were in and was told that they were. I dropped it off as planned. I didn't want to leave my vehicle just sitting there waiting for parts. After 2 weeks they called and said that the body work was done and that it was headed to the paint department and that it should be ready to pick up in 2 weeks. Because I had not heard anything from them 2 days before I was supposed to pick it up I called them. I was told they were "waiting for a part" and it should be in the following week. They said they would call, they didn't. I had to call them again, then I was told that now they had to order another new door and that they would call me back, again nothing. I called them again and Ricky said he would run across the street and talk to the technician and that he would call me back, he never did. I finally got my vehicle back 4 weeks after the original date it was supposed to be done. The final bill was almost $3k over the original estimate and I had the rental car for 4 weeks longer too. I also noticed a couple of things that didn't appear to be right. There was a $185. charge on the bill for a wheel alloy and my vehicle had the same one on as before. It had the scratch marks as before so I know it was not replaced. There was also a charge for $180. for a new tire. It looked like a "new to you" tire. To me it doesn't look brand new and it doesn't match my other 3 tires, which are not that old. I don't know if they are incompetent, shady or both. My insurance was not paying for this but someones insurance was and it's too bad. No wonder the cost of car insurance is so high. But I do know that I don't recommend them and will never go back there. I hope this post well spare someone the aggravation that I experienced. read more

Stay away- far far away. Took vehicle in minor body work and car came out in worst shape. Tire literally fell off on the highway due to their negligence. I should have known from the start... this was a recommended approved shop from my insurance that was near my residence so seemed great. Obviously too good to be true. Never followed up to book original estimate appointments so finally called and got an appointment after 2 weeks. Ridiculously wrong timeline given for repairs- one day by a certain project manager turned into 2 weeks without any explanation and zero help with a rental upon that information. Lots of misinformation via text about the completion timeline and an extra service we agreed to was not completed despite arrangements that it would be paid for outside of insurance. But I let that roll because it was extra but finally got car back and the wheel in the repaired area literally falls off on the highway. So dangerous. I had my wife and several work colleagues in the car so it was simply negligent and put all of them at risk. I can not stress enough that this location seems willing to disregard standards and good service for your insurance company's dime. You can charge them for the laser scan alignment all you want but if you don't properly tighten the bolts on a tire after 5 weeks of process, you're missing something. Again I would recommend staying as far away as possible from this shop for you and your loved ones' safety and well-being. read more

I was recommended Gerber Collision by a gentlemen at Midas when I was searching for a place to fix a giant dent in the side of my car. I am so pleased with how my car looks, the service, & how fast they were at getting it repaired. They even cleaned the inside of my car (idk if that's usually the case when getting repairs), but the inside of my car looks just as wonderful as the outside! I was very surprised and extremely happy when I saw how above & beyond the Gerber team went to make my car look amazing! I would 100% recommend Gerber Collision to anyone who needs car repairs!! You won't regret it!! *Huge shout out to Raul & Jen for such great service!!* read more

Came here 3 weeks ago for an estimate. I stupidly forgot the name of the employee who did the estimate on my car. The employee said he would fax over the estimate to the insurance company who will be paying for the repairs on my car. I received a call from the insurance company last week, informing me that they still haven't received an estimate. When I called Gerber to get a follow up on my car, they were unable to find me in their system. This was a huge waste of my time, I made an appointment, waited for them to fax the insurance company. Only to find out that they never did a damn thing and lost my information. There are other auto repair companies waiting to take the money. Don't waste your time here! I think what made it worse, was the lack of care from the receptionist. She didn't bother to apologize or act concerned. They simply don't care or value the time of their customers. read more

I had a good experience at this business. My vehicle was ready when promised and looked good. I would recommend Gerber for repairs.

Honestly this is the only place I trust to take my car to when something happens to it. They do an amazing job, they keep you informed every step of the way, they make sure your not out of your car for a long period of time and I love the professionalism they exemplify. I met Aaron on the first time I took my car to them and when I called to bring it back I was so pleased with the fact he remembered my car, he remembered what was repaired the first time and I love that being a customer your not just a face or they don't only care about the business you give to them but they care about their customers and they want to make sure your satisfied with their work. They don't only say they stand behind their work but they show it. I will always be loyal to this location. read more

The whole experience was awesome!! They were very courteous and respectful. They set up the car rental and communicated with me through the whole process. Not only was the repair perfect they cleaned and vacuumed the whole car. They even found a coffee cup I thought I lost, it must have been under one of the seats. :) read more

When I brought my car in, they contacted me the next day with an initial estimate. The parts came very quickly and my car was done in a few days. They were extremely professional and made every step of the process so much easier for me. They even traded my car for the rental car and returned it for me! One less thing I have to worry about now! I would recommend them to anyone who needs their car repaired. My car looks so good and I'm so pleased. I was dreading having to get my car fixed and, with this Gerber location, it was a breeze. read more

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Called Gerber as second estimate for my rear windshield,70.00 less! They called first thing the next day. Gave us a time window and called to come earlier. They vacuumed the car. Cleaned all the loose glass. Had the glass in ,in30 minutes like brand new. So professional,nice and thoughtful!I am happy to recommend them. Hopefully I won't need them again but if I do I call Gerber first thing. Thank you Gerber for a job well done. read more

I had a terrific experience with Gerber with the help of the reps Chris and Jennifer. Very professional and delivered my car back to me better than expected. My car was sent here by my insurance and I'm happy to have to say if I ever need to get repairs I would come back to this location. They replaced a stolen part and even buffed out some paint that was on my side door. Additionally they replaced my headlamps that were out, at no charge! Thank you! read more

I've been bringing my cars to Gerber for years and had many experiences with body shops, nobody compares to Gerber! The team at the Huron location is the best, manager Raul Rodriguez goes above and beyond to ensure your experience is memorable and you are happy. His team with production Manager Aaron Carroll ensures a meticulous product and Jennifer Lynch their CSR supports and keeps you apprised the entire way. Amazing experience the Huron Gerber team, they are the best team at the company that stands behind their work! read more

Gerber Collision & Glass - They fixed my BMW and made it look brand new! - Body Shops Near Me - Chicago, Illinois

I brought my car here when my catalytic convertor got stolen (hooray...) because AAA recommended it, and it wasn't too far. I was told that it would be a pretty straightforward fix, but they'd have to keep my car over the weekend. When I got it back, I didn't have to drive very far to notice that something sounded off. I immediately went back, and sure enough they realized that there was some loose part that they didn't notice stuck in the CC they installed.....basically because of their own carelessness in not checking it before they installed it. Wow. They said it'd be an easy repair. After they re-fixed it, I asked the manager how I'd be guaranteed that some careless mistake like that wouldn't happen again, he said that it just wouldn't. Totally reassuring... Considering their mistake, the entire weekend I didn't have my car, and the extra CTA journey I had to take...I don't think I'll be returning. read more

I don't usually do reviews but I feel like customers need to know about the terrible service from this particular body shop. I took my car in for an estimate and decided to have the work done by the shop. I was told to bring in my vehicle on a particular scheduled day. Once I got to the shop, I was informed by representative Chris. Frelhaut that he MEANT to call me to tell me that he didn't have the part in for my repairs and he acted like it wasn't a big deal to him. However, I had drove a half an hour and planned my whole schedule around, dropping my car off that morning. He asked me to bring it back a week later and he should have the part. I told him I wouldn't make the drive again a week later until he called me first to let me know he had the part. Well, it's been a week and a half and I still have not heard from him. So I'm very glad that I did not make that long drive again. Terrible customer service so if you're looking for a body shop to repair your vehicle, I suggest that you DO NOT choose this one. read more

I would say pretty much the same things Laura did...great service, very helpfu & friendly, and fast. My car was done much more quickly than they thought they would be able to finish. They were very busy...I think that says a lot, too. A few things I would add...they will call Enterprise rent a car for you and arrange for a car to come pick you up. Also, when I got my car back it was sparkly clean, inside and out. read more

After being rear-ended on 290 by a crazy dude who fled on foot (yes, he left the car there), I was really not in the best mood. This was also my first accident ever, so I had no idea where to get the car fixed. Gerber was recommended by my insurance and nearby, so I went with them. The process was fairly painless. After calling, I had an estimate appointment two days later. They were ready to take the car right away and the repairs were done in four days. Honestly, you can't even tell I was in an accident.... aside from the fact that I hate driving now. I paid Gerber my deductible and the rest is billed directly to my insurance, which is convenient. Now I just have to wait for the jacka** to pay up. Oh, and they guarantee the work for the life of the car, which I think is important. read more

I enjoy doing business with good people and make it a point to review them when I find them. This place definitely fits that bill. They were welcoming at the front desk and the estimator Chris were both great. They responded and kept us in the loop from the start to the end. They told us how long the repair would take and were right on with their estimate. Nobody likes to have work done on their car but this place made the experience as enjoyable as can be! read more