Emily H. was amazing and knowledgeable about Subaru. She helped make a stressful process very easy…read moreand exciting. I appreciated her laid-back personable but professional nature. She taught me about all the incredible features in my new ride and was very attentive and quick to respond. I'm a Subaru person for life now! Thanks Emily!

BUYER BEWARE -- KING'S SUBARU…read more I negotiated a deal with Christina through text and email, was given a VIN and window sticker, and was literally ON MY WAY to buy the vehicle when I learned THEY DIDN'T EVEN HAVE IT. I was told they would have to find one and MAYBE have it by Monday. Deal agreed to. VIN provided. Customer on the way. No car. It sure felt like a bait and switch. I then spoke with Trevor, the new-car sales manager. He said he'd try to find one and call me back in 15-20 minutes. He never called. Hopefully GM Darrel Russel looks into how this was handled. I went to another Subaru dealer, received FAR better treatment, bought the exact vehicle I wanted for $1,600 LESS than King's deal, and drove it home that day. Thanks, King's. You lost the sale and saved me $1,600.

Excellent service, and excellent communication during the repair process…read more I'll recommend for you next repair.

They are so unprofessional and are terrible with time management and communication. They have had…read moremy husband's car for over a month and has been nothing but excuse after excuse. Oh we ordered the wrong part, oh they sent us the wrong part, or the tech didn't show up today and, oh they forgot to program this etc. Then when they gave us a date when the car was supposed to be ready they didn't even call us until the end of the business day to tell us it wouldn't be ready!! We have been given FOUR different dates which have all been pushed back!Nothing excuses from this place!! I will definitely advocate for any and everyone to stay away from this location!! Update: 10/28/2025 We had to take the a back to that location after driving it with my children in the car and the tire PSI completely went blank and the car started to shake. So after speaking with that location come to find out their mechanic never put on the SUSPENSION MOUNTING BRACKET!!! This could have serious injured my children, my husband and myself!! The pure negligence of their mechanic is UNACCEPTABLE!!

We were from out of town and during our college move out day at a local university, our van's rear…read morewindshield window shattered. The window company associated with our insurance does not have any availability to do a replacement until the week after, and we really needed to get back home. A local auto repair shop recommended Mels. The crew from the front desk to their kind installer was able to install a new windshield the next day, without any delays. They also helped with removing some of the shards from the broken window. Their service charges are reasonable given the emergent need for a replacement . Thank you again for helping us out.

THANK YOU ALL! Amazing service from start to finish. Will recommend y'all any chance I get…read more Robin took my call, got me an estimate for repair, & explained my service options. At home service is so convenient! She got me scheduled for the next week, my choice of day, but I got the impression I could have done it even sooner. Chris came out, & did the repair. He was personable, explained the process, & made me feel confident he was the man for the job (he was!). It took him about an hour, then he was on his way, allowing space for the tech to calibrate the windshield. Rob was the one to perform the calibration. I really appreciate that he went above, & beyond to take my car to the shop to calibrate there versus on site, which had sub-par conditions (not Mel's fault at all, of course). Thanks for making this as painless as possible!

Had Caliber repair my 2026 GMC Terrain Denali through my…read moreinsurance. The staff was very professional and friendly, the estimated time for the repair was shorter then projected The repair work was Awesome.

Nobody wants to be in an accident and it's even more of a pain when you weren't at fault. The team…read moreat the Loveland location took care of everything from start to finish in a professional and empathetic manner. I remember having a few questions the first time we met and they simply replied "we got this, it's what we do", it was nice to go home knowing that they would handle all the details. If you care about your car and your safety this is the place to go, they go above and beyond simply fixing the dent including checking to make sure that there isn't more damage you can't see from the outside and checking your sensors/cameras/safety systems so that they continue to work the way they are designed to. I also must mention that I was not charged for the days that my vehicle sat on the lot before insurance was settlements , which happened to be nearly 2 weeks. I had friends warn me that I would be charged a storage or parking fee for all those days and the awesome folks at Caliber didn't charge me a dime! I was so happy that they thought that practice was as ridiculous as I did and even happier to tell my friends that I wasn't charged!!

They do great work! Their hours are 8-6, so expect to miss a little work. They are owned by the…read morePerformance dealerships in Fairfield, so I trust their technical expertise with my Camry Hybrid. Don't ask them when they will be finished, rather ask when they will be finished disassembling your car. Only after taking everything apart will they know when they will have it put together. I was done in a week.

Took my 2018 Accord in for front end repair. After I picked it up I took it to the company I used…read moreto apply the invisible bra (3M paint protection). They refused to apply the new bra because of the condition of the repaired paint. They said they did not want the debris in the Performance paint job to look like they failed to clean the surface before they put on the new bra. They also pointed out the difference in paint color which was very noticeable under their lights. I took the car back to Preformance and was told "I guess we can try and wet sand it to smooth it out". When I asked about the color they just told me the white pearl was hard to match... In the end they did nothing to resolve the situation.

Had a rear end collision a while back, and had heard good things about BAAB, so I gave them a try…read more They gave me a great detailed written estimate and were very helpful and cordial. About a week later I took it in. The other driver's insurance (Progressive) was paying the bill. The insurance company was a little intransigent at first and the two different estimates were way apart, but that was worked out. They did a beautiful job on my 9 year old car and when I picked it up it honestly looked like it had come right out of the showroom. Even washed it good. The customer service was really great and communication was terrific. They have been around for 50 years and it's easy to see why.

I recently took my Tesla to have the rear bumper repaired. Blue Ash Auto Body was terrific. Not…read moreonly was the repair done very well, but they did some extra things at no charge and they completed the work 2 days early. They were completely accommodating in all phases, including working with my insurance company, as well as the car rental company. Their place is clean and very customer friendly and my car was cleaner than it was when I brought it in to be repaired. I highly recommend Blue Ash Auto Body.

Went to the Western Hills shop 1st. After some discussion it was decided that their facility wasn't…read morecapable to make replacement and necessary calibration. They referred us to the Fairfield office Much better experience. Drove 30 miles in heavy rain but in was worth it. The lady at the desk researched our situation and advised us that we would likely be there all day. She looked into the Florence location- much closer and booked us in there. This young lady is probably the best customer service person I've dealt with. Thorough, attentive, just great. I only gave a 4 star rating 3 for the Western Hills 5 star for Fairfield

I requested a windshield replacement which was offered within a week of my call. The glass has been…read moregreat for the value and I'm happy about the lifetime warranty on it. Unfortunately, there was a fair amount of residue left on the windows along with debris inside the car on the dash. I also noticed some grease on the inside fabric. Just something to keep in mind if you want to come here.

Trevor was so helpful, I really appreciated that he even guided me to my insurance waiver form, and…read morebecause of that I didn't pay anything out of pocket. Jeremy made it super easy, I didn't even need to come out to my car while I was at work. Everyone in my office was even impressed, and I believe some plan on booking with them this week. Companies should follow their example!! Thank you two for giving a positive experience to (a previously bummed out) me!

It's never fun coming outside to see your window shattered on the ground, but ClearShield helps…read moremake the process seamless for replacement. Within 3 hours of calling about the issue, ClearShield had sent a representative to come and replace my window. We had a little snag (they brought the wrong size window), but they were able to quickly fix this and come to my work location the next day. The whole fix took less than an hour and the serviceperson was extremely kind. Per the invoice it looked like they didn't even charge for labor, so I think I probably should have tipped this guy (which I feel bad about so ClearShield let me know), but all in all a great experience for a lousy issue.