First thing. You just had an accident. You're angry and upset. Don't take it out on the shop that is trying to help. I just got my car back. It looks perfect. I'm angry and upset because I had to lose a few days of work. Gerber always does top quality work. My Hyundai parts are expensive. That's not Gerber's fault. I worked in the auto industry for 30 years. I sold parts to lots of body shops. I know how they price their parts. They have some discretion in the price of labor but mostly it comes from flat-rate crash books. Overall I would not hesitate to recommend Gerber for high quality collision repair work. read more

I am copying my google review here for the convenience of potential customers. I came in for an estimate for repairs because this is the closest business my insurance company uses. I arrived several minutes early for my appointment only to be told that there was no one in the shop to do the estimate. Due to their available appointment times I had already missed out on a half hour of work by the time I arrived. I was told that someone would be here to do the estimate in 10-15 minutes. I have now been sitting in my car waiting for 20 minutes and no one has arrived. The answer was that I can "reschedule," losing even more time from work in the process. I understand that things happen, but at no point in the morning was I called and notified that they would be pushing back my appointment by at least a half hour. No apology has been offered and no attempt to make things right. I will be taking my vehicle elsewhere for service. UPDATE:: I had promised to update this review some time ago, so here goes. The manager at the shop called me the following day asking me to take down my review. I agreed to edit it after talking to him, but told him I would not take it down due to it being true. He offered to go to my house to see my vehicle, which I was not at all comfortable with and declined. According to him this fixed the issue with my missing work and being repeatedly lied to and nobody being available or having called. I disagreed. I brought my vehicle back in for an assessment. They made up problems that it didn't have and totaled my vehicle. I told them that they were incorrect, as they made statements about "the crumple zone being destroyed," (it wasn't touched) and other such nonsense, and I asked them for an honest assessment, which they refused. I took my van to another (trusted) body shop, and they disagreed on the damages and gave an estimate almost $10,000 less than Gerber! It took me months to fight with the insurance company, and they ultimately had to send out their own assessor, who agreed with the second shop. Due to bringing my vehicle into these incompetent jerks I went without my van for 4 months!!! I assume they are getting a payoff somewhere for falsely totaling vehicles, as the van had about $7,000 worth of damages, not $16,000+. I tried calling in to speak with someone higher up within the company and they blatantly ignored me and never returned my call. If you are ever told by your insurance to go here for an estimate and you want to keep your vehicle, please, AVOID AT ALL COSTS. read more

Amazing job after my neighbor's mom sideswiped my parked car! Fast service, great communication, and flawlessly coordinated with the car rental and insurance companies. Thank you! read more

Gerber Collision & Glass - Before - Body Shops Near Me - Amsterdam, New York

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If I could've given no stars I would have. I had my car repaired here in August 2019. I went in for a consultation and explained to them that I would like to have the repair done by a certain time as I needed the vehicle for vacation. They indicated that they could accommodate me and ordered the necessary parts and scheduled the day for me to bring it in and pick up my rental car at the same location. I called the Friday before to confirm everything including the rental car time. When I drop the car off and was waiting to pick up the rental there was an issue with the rental car vendor. While I realize that they are not responsible for the vendor it sounded like it was a miscommunication between the two of them and I as the customer was stuck in the middle. I wound up waiting almost 45 minutes for what should have been a pretty seamless transaction. When I drop the vehicle off the receptionist took my phone number and indicated that they would follow up with me on Tuesdays and Thursdays and there are also text updates that would come to my phone. It took them about a week and a half to fix the vehicle and the communication was terrible. I never received one phone call from them or text message about the update of my car. Because the repair was being warranted by my insurance company I finally just had them call and their excuse was that every time they tried to call me I had already called them already. I did explain to them each time I called I was just looking for an update because of needing the car for my vacation and that if they were not able to fix it that was fine but I just wanted the communication channels open. I went and picked the car up and the repair was fine so far. However the customer service at this place is pretty crappy and these are really the things I care about as I get older and spend money on things. There was zero apology for the lack of communication. I did recommend to my car insurance company to no longer use them as a preferred vendor. Take your business elsewhere. read more