He was EXTREMELY rude and unprofessional. I have NO idea who he is personally or what his 'problem'…read morewas but my vehicle was dropped off, just needed the old glass removed and new glass put in. He calls five minutes later with a rude tone and an attitude for unknown reasons and flat out refuses service for ZERO reason. We called back and asked if we did anything wrong- polite as can be, and he continues to dodge calls and leaves us without answers. 0/10 do not recommend. He shouldn't be running a business.

I received great service. Mike was able to get a window replacement within a few days. He installed…read moreit in my car in less than 2 hours and did a marvelous job. Many thanks! Mary

Has taken 5 trips to shop to get proper part ordered and installed. Communication with customer…read morewas poor and coordination between shop and corporate was also very poor. My inital appointment was rescheduled because 4 techs called out. I went to the shop 2 days later for an appointment because of rain. They told me at that appointment after taking my car into the shop that the wrong part was ordered. They orderd the new part and rescheduled for the follwoing wednesday. I return to the shop in Latham and was told once again the wrong part was ordered. They assurred me the correct part would be there the following Monday and scheduled me for Tuesday between 12 and 5 at my house. On Saturday before my appointment the corporate safelite office called me and asked for a picture of the window that needed to be replaced. They had the vehicle in there shop twice before this. Tuesday arrived and no call/ no show by the technician. I stopped in the shop on Wednesday and was told the part was ordered but had not come in. I asked if she could verify delivery date of the part. She called the local BMW dealer and found out corporate ordering has inquired about the part but did not order/pay for the part. She got corporate to order and pay for the part to be delivered the next day. The part was not delivered on Thursday, but it was delivered on Friday (today) 3+ weeks after initial claim put in. I arrived today at 10:20 AM for my appointment. At 11:30 I was told my car was done and keys were handed to me. I went to look at my car and noticed the there was tape residue from the charsh wrap they placed on the broken window. I went back in to ask about the tape residue and the tech said he tried to remove it but he could not get it off. A second tech came out took the car and removed the residue. Why if you have a customer who is obviously upset and been to the shop atleast 4 times would you not verify the quality of the work before sending back to the customer? The vehicle is fixed and appears rto be done correctly, I am waiting until the first rain or carwash to ensure there are no leaks.

I had two windshields replaced by Safelite the first one was in my Hummer and they broke a trim…read morepiece and told me they didn't do it. Last week I had given them another chance and let them replace the windshield in my Honda and they ruined and destroyed my rearview mirror. I'm going to ask them to replace it. If not, I will follow up with this review.

Dealt with them twice and ultra professional in conjunction with keeping you abreast of the process…read moreand progress. Would use again

We made an appointment for some work to repair a scrape on my 2015 Jeep Grand Cherokee Summit and…read morereplace the Jeep emblem. Justin and company did a beautiful job. Good as new!! They walked around to inspect the work with me, and they even washed it. Justin explained to keep it clean and free from debris, as well as, not going to a Car Wash that isn't brushless for at least 4 weeks. What a Great bunch to work with! We drove an hour away to keep this appointment and I would use them again!!

Great work done fast but extremely nice people. Joe and his son are the kind of people you want…read moreworking on your car. I Will absolutely return to guardian (formerly A Line) for all of my auto glass needs in the future.

A-Line did an excellent job for us. We had a rock hit our windshield in the evening on our way…read morehome from a concert. It cracked the driver's side windshield and slight damage to the trim of our new CRV. Our insurance company recommended a competitor but it would have been an almost month long wait. When I asked for alternatives they gave us A-Line as one choice. So very pleased we went with them. They got us in promptly and they did an excellent job -- very diligent with the replacement and held the vehicle for us ensuring all was dry before driving. Looks good and no leaks. They also went above and beyond. The trim that was damaged did not come with the windshield package and they spent a good amount of time actively looking for the part. Once they obtained it they promptly replaced it at no additional charge for their time to locate the part and replace it. Finally, they were very nice to work with and are nice people.

Had a tree fall and break my windshield. My insurance covered windshields with no deductible. CVG…read moretook my insurance no problem. Had to go to there shop for the replacement and they were prompt, very nice and did a fantastic job. I will use them again. Had lunch at Ralph's while waiting. Great experience

When everything goes quickly and smoothly, it is easy to give a business four or five stars. When,…read morethrough no one's fault, things don't go quite as well, the truth about a business comes out. Capitol Valley glass deserves all five stars because they bent over backwards to make sure that my front door has the clean, sparkly windows that it deserves.

Had a windshield done by these guys. Great folks doing good work. Handled paperwork with Liberty…read moreand quick turnaround. Friendly and professional on phone to get an appointment and to complete job.

From the owner: Capitaland Glass has been serving in the Capital District since 1998 as a full-service auto glass…read morecompany specializing in automotive glass replacement. Co-owners Evan Brower and Lee Ramsey have over 45 years combined experience in the glass industry and bring a wealth of knowledge and expertise to ensure you receive top quality service with every job. Our NGA certified auto glass technicians are trained to provide the best installations available in the industry. There is a lifetime warranty on most products.

Came. Replaced my windshield while I was at work. Super quick. And well done ! Very professsional…read moreand efficient.

From the owner: As one of the nation's largest auto glass and windshield replacement and repair businesses, Glass…read moreAmerica has been keeping cars, trucks and vans safe on the road since 1999. We work with all insurance companies to handle your claim efficiently and we offer a lifetime warranty on workmanshipGlass America is independently owned and operated, with repair facilities throughout the country. We have a complete inventory of OEM (Original Equipment Manufacturer) quality, windshields, door glass, back windows and supplies for every type of vehicle. Whether it's domestic, foreign, passenger, or commercial, let Glass America be your one stop auto glass solution for all years, makes and models. From complete windshield replacement and installation to small chip and auto glass crack repair, Glass America does it all. We offer same day scheduling and our mobile service will repair your vehicle at your home or workplace for no additional charge.

Rock chip? Big crack? Better grab a chair. You'll grow old waiting for your repair…read more We had a cracked windshield and not once, not twice, but THREE TIMES they were no show/no call. To add insult to injury, they lied to our insurance company about contacting us. Shame on Liberty Mutual for using them.

They caused $1,700 damage to our Audi TT. There were little bits of broken glass rolling around in…read morethe car after they replaced the rear window. They said it's not their responsibility to remove all the shards of glass. They also pinched the rubber gasket around the outside of the glass so it split in several places, leaving no seal. They broke the latch on the trunk so it could not close properly. Like a final punch, they installed an aftermarket window that makes it appear there are 2 vehicles instead of one when you look in the rear view mirror. When we asked them to fix their mistakes they said the car needed to go to a body shop. Zero responsibility taken. Would never use Safelite and would never recommend.

Performance did the spray on bed liner on my 1997 truck. I still have the truck and the bed liner…read moreis still in good shape. I just went back with my 2016 RAM to get the bed sprayed and I had the vehicle undercoated. Rick does great work! Neat, clean and quality work. He uses a brand called 'Ultimate Linings' which is a great product. Thicker and a better quality than the other brands. I traveled two hours to go to Performance because no one closer carried the Ultimate product. Rick also does the job right when he properly preps the area being sprayed. Reasonable prices to protect a valuable vehicle.