Love the personal bankers here. Very helpful and go out of their way to make sure that everything…read moreis done for me.

Ms. Peña M, Is an excellent employee as soon as I walked in…read morethe bank she had a smile () she helped me to open an acct with O2National Bank she'll took her time in explaining any questions I had. she was very professional, amazing and kind and made sure I didn't leave with any doubts she answered all my questions. I didn't feel rushed at all, you guys ( O2nd National) have an amazing employee. she's a keeper.. thank you Michelle!

Regrettably, I lost my van to a drunk driver (with no insurance). Today, I visited Rob and he was…read moreINCREDIBLY kind and understanding with my situation. I am now a HAPPY owner of another van. Rob went above and beyond with the deal and in a timely manner! Thanks LAF!!! You've made the pain of car buying SO MUCH easier!

For 15 years we've called Old Second National Bank north Aurora Branch our home…read more We just don't worry -so much trust has built over the years. We feel truly cared about and confident they are on their client's side!!!

Carmen E Arevalo was great in helping me with my problem of signing in…read more Thank you for your help

My financial needs are spread across 3 banks- Wells Fargo, Chase and Citibank. By far, Citibank…read moremeets my needs the best and this branch excels in customer service. From the managers down to the tellers- I feel at home whenever I visit this branch. They are not only friendly and remember you aa a customer, but regardless of my financial needs they have been able to help me with my needs- from traveling in Africa to closing and opening accounts and using their app for paying bills. I've walked into other bank branches only to see they were short on tellers and had a winding line of clients. NOT HERE! Whether you see a teller or one of the managers, your wait is brief. Good people! Great place to do banking!---- 11/16 Decided to leave this bank. Loved the previos manager. New manager- Seems uncaring and perhaps lazy. Had problems with Paypal- even brought in letter from Paypal admitting mistake- "Sorry nothing I can do about charges." Also Poor/late (therefore worthless) email updates. Closed my accounts months ago, yet everyday I still get daily WARNING emails about my accounts being at zero. Perhaps I should have stayed at Chase? Currently at FVCU- nice people there.

This is the worst bank ever Abby absolutely no help as a manager this bank does not except cash as…read morepayment on a credit card how is that possible

Horrible customer service. If I could give them zero stars I would. They can't protect your…read moreaccounts from fraud and they make constant mistakes requiring you to do extra leg work for them with zero compensation for your time going back and forth to multiple branches. They couldn't care less about their customers.

I really like this branch. It's relatively close to my house. The people there have always been…read morereally nice. Linea (sorry for the spelling) is especially nice. She helped process my request for a credit card and helped me with an online banking issue. I have a feeling she's been with ECU for a while because she really seems to know what she's talking about. I recently moved from Harris Bank, who I had been with since I was 14 and I have to say, I"m really happy with the change. I feel like they look at you as a customer and a person, not as much of a random number. Would recommend this place to anyone looking for a small bank feel but with great interest rates and services.

maria was so helpful and delicate with my situation. the process of moving and splitting accounts…read morewas easy with her. I love this bank!

I got a chance to work with Jose, he showed me the up most respect, very honest, deal was very…read more very fair, and gave the best expirence i ever had, he helped me with a 3 year wait come true, if you thinking or looking, go see these guy they will treat you right and with respect, ask for Jose, he will take care of you

horrid experience with the gerald auto group. they do not honor their lifetime warranty. it is an…read moreabsolute scam. now filing with bbb ftc. etc etc etc. do not buy here.