Any medical procedure is stressful and creates anxiety but cataract surgery at Milan Eye Center…read moreprovides the best experience possible. Knowing my anxiety from dealing with the time between examination and surgery, Dr. Patel scheduled me for surgery the next day. From initial examination to post surgery follow up Dr. Patel and staff provided me an informative, caring and patient focused process. I would highly recommend Milan Eye Center to anyone needing cataract or eye related surgery. 9/8/2024

Starting with the positive. Had an eye surgery with Dr. Niraj Desai. By far, this gentleman is the…read morebest, could not ask for anything more, a true professional and a master at eye surgery and his craft. However, everything billing-related has made this experience the absolute worst experience. This may come off harsh, but the fact is Milan Eye Center is incompetent when it comes to billing, and they refuse to take any responsibility. They hire a 3rd party billing company overseas, so every time you call their office to discuss anything "billing-related," you are automatically transferred to their overseas contracted billing partner. We have spoken to the billing company over and over again, month after month, and we get the same run-around. Nothing ever gets resolved. They'll get back to us, they will call us back, but they never do. So we call them, then back and forth, we start all over again. It is exhausting. Milan Eye Center then sends another bill. We have been dealing with this for almost a year... Why in the world would you hire such an incompetent company to handle all your billing? This is a multimillion-dollar eyecare practice. We knew this surgery would happen, and switched insurance plans as the new plan had a specific flat in-network $1,000 copay for each eye for Cataract Surgery. The total surgery should have cost $2,000, plus the additional co-payments for other doctor visits/eval pre- and post-surgery. Guess what? Milan Eye Center never billed UHC. At the last moment, we were forced into taking out a $5,000 loan from CareCredit to pay for the Cataract Surgery. To make matters worse, after the surgery, Milan Eye Center billing third party started sending bills for $3,900 for the same surgery. First of all. Milan Eye Center will NOT perform any surgery until the costs are all paid off in full, meaning you cannot enter the surgery room, hence why we had to take out the $5,000 loan. So a surgery that should have cost $2,000 with insurance ended up costing $5,000 + now they want another $3,900. Cataract Surgery is not $8,900, including insurance; the total to them should be $10,900? After the surgery, we spoke with the insurance. Milan Eye Center never filed it through them, even though they are in-network. After a year, we finally paid off the $5,000 loan we should have never had to taken out... and now they still want $3,900... As someone who has worked in healthcare, what this practice is doing is unethical and illegal. [Review 743] - 16th Review of 2025

I have had a great experience at this location. Kelly N. Arnhart, is my O.D. helped me transition…read moreinto a contact lens solution. It went well and everything was explained to me very well. the service times and process was nearly seamless. I recommend Thomas Eye Group Cumming to may friends and family

After the practice sold, the service went downhill. The new provider talked badly about the old…read moreprovider who we loved, and bedside manner was not the greatest. When I called to make a new appointment this year, they refused to see more than 2 people in one family back to back without approval from the office. When they finally did get approval they would only see us at 8:00 in the morning which would not work for my family of 3. We have always been able to schedule myself and my 2 kids at the same time with no problems. When I told them that wouldn't work, the lady didn't care at all. I told her we would have to find a new provider if that was their new policy and she said ok have a great day. When I looked online, the dates we were looking to book the evening was completely open. This practice just doesn't seem to care anymore.

Still waiting on my returned call to schedule my eye surgery. Went here in a referral from my eye…read moredoctor I had the evaluation done for my cataract surgery and did I not schedule it that day because I had another medical issue I wanted to resolve before scheduling my eyes. I was told thanks no problem and they understood. The said just call and they would schedule the surgery over the phone since I had completed the preliminary steps. 3 weeks later I was clear to schedule. Phoned the number I was given was not answered but I left a message as directed. 1 week went by and no call. I phoned again, no answer but directed to the message center. Left another detailed message. 4 days later , no call. I called the office direct and spoke to someone who said she didn't schedule the surgery but would transfer the call to a lady who could handle that. After a couple of rings, no answer message machine. Left another message. To day is December 25. Still no return call. I completed my second eye surgery with Atlanta Ophthalmology associates. Last week. Surgery was fantastic. Very professional and not an assembly line practice. Thank you Wolfson for being so incompetent and allowing me to find the best eye surgeon in Atlanta. Still waiting by the way.

Dr Tripp Cook did cataract surgery on my eyes. First eye was great. Second one he REALLY messed…read moreup!!! I cannot see out of this eye. I went in there with 20/20 vision! When I questioned him he got really upset with me. Am I not allowed to question what he did to my eye? He was a jerk! I will never refer him to anyone! I now need surgery again. By someone else!!!!

I recently needed to have an eye exam and get fitted for a new pair of contacts. I'm 56 so I needed…read moremulti-focal lenses (which can be difficult to find the right fit for). Naomi worked with me to fine-tune my lenses (letting me try many brands for the perfect vision and comfort level). She has been a dream to work with and I HIGHLY recommend her! If you need contact lenses, give Naomi a call. PS- The office staff in the Cumming location are great too. (I did experience a glitch with the billing, but they were accommodating and the issue was resolved).

I had a wonderful experience with this office. Everyone was so kind and answered all of my…read morequestions. I would highly recommend!

Great staff and doctors! I highly recommend. Customer service is top notch. Practice has both…read moreOphthalmologists and Optometrists.

I found my whole experience at Marietta Eye clinic in CUMMING GA to be unpleasant. I was very…read moreanxious about having my cataract surgery and requested ONE anti-anxiety pill be called into my pharmacy for me to take the morning of my surgery to help calm my nerves. Doctor Thiel instructed me to contact my GP and would not Prescribe one pill to calm my nerves. I found him to be cold and unfriendly.

Dr. Cheshire is top notch. We have used her for over 5 years. She is wonderful, professional and…read morecaring. I cannot imagine a better pediatrician.

Went to the location in Mcdonough Georgia. The tech was nice and seemed to do a good job but the…read morewhole operation was a little shoddy. Speakers did not work so I could not hear what the Dr was saying. Not the techs fault but it seems that BJ's does not care enough about its operation to provide tech suport. Also the sales person was kind of defensive and would not answer questions directly. Overall a pretty shoddy experience.

Courteous and professional Eyecare. Dr. Roberts is very thorough and Tim does a great job fitting…read morea person with glasses.

My 17 year old son had a great first experience with Legacy Family Eyecare. He recently failed a…read morevision test at his annual check up with his pediatrician, which is what prompted me to schedule him an appointment with Dr. Roberts. The wait time at his appointment was minimal. They offered a huge selection of rx glasses/frames in their office for my son to choose from. We can't wait to go back and pick up his first pair of rx glasses in just a few more days! Thank you Dr. Roberts and to all of his wonderful staff....my son Blake will continue to see you for many more years to come. I highly recommend!

I can't say enough great things about Complete Family Eyecare & Optique. From start to finish, my…read morevisit was seamless and professional. The office is spotless, well organized, and there were no long wait times which is so rare these days. Dr. Krishan Bhima is phenomenal. He took the time to truly listen to my concerns, explained everything clearly, and got to the root of the issue with a solution that was tailored to me. His bedside manner is kind, calm, and never rushed. You can tell he genuinely cares about his patients and their long term eye health. With his extensive background and years of experience in the Atlanta area, I felt completely confident in his care. Chris Jones, the office manager, is also a true standout. Her years of optical experience show in the way she communicates and supports both the team and the patients. She is knowledgeable, honest, approachable, and goes above and beyond to help you navigate your options. You feel like more than just a number here. I highly recommend this practice to anyone in the Cumming or North Atlanta area. It is rare to find a team that combines professionalism, warmth, and real expertise but this office does exactly that. I will definitely be returning and referring others.

The first thing i did was take advantage of the highest allowance, $500 for Medicare Advantage…read more The thing i didn't like was that you have to go the a retail optical shop to pick out the frames, and that's another trip! I wish they would have told me at time of booking because I didn't allow time after visiting I don't like unexpected inconveniences especially when i would not be in that area for another week. I just wonder what other unexpected inconveniences I would recurve there so I switched to Humana.