I can't say enough great things about Complete Family Eyecare & Optique. From start to finish, my…read morevisit was seamless and professional. The office is spotless, well organized, and there were no long wait times which is so rare these days. Dr. Krishan Bhima is phenomenal. He took the time to truly listen to my concerns, explained everything clearly, and got to the root of the issue with a solution that was tailored to me. His bedside manner is kind, calm, and never rushed. You can tell he genuinely cares about his patients and their long term eye health. With his extensive background and years of experience in the Atlanta area, I felt completely confident in his care. Chris Jones, the office manager, is also a true standout. Her years of optical experience show in the way she communicates and supports both the team and the patients. She is knowledgeable, honest, approachable, and goes above and beyond to help you navigate your options. You feel like more than just a number here. I highly recommend this practice to anyone in the Cumming or North Atlanta area. It is rare to find a team that combines professionalism, warmth, and real expertise but this office does exactly that. I will definitely be returning and referring others.

The first thing i did was take advantage of the highest allowance, $500 for Medicare Advantage…read more The thing i didn't like was that you have to go the a retail optical shop to pick out the frames, and that's another trip! I wish they would have told me at time of booking because I didn't allow time after visiting I don't like unexpected inconveniences especially when i would not be in that area for another week. I just wonder what other unexpected inconveniences I would recurve there so I switched to Humana.

Great staff and doctors! I highly recommend. Customer service is top notch. Practice has both…read moreOphthalmologists and Optometrists.

I found my whole experience at Marietta Eye clinic in CUMMING GA to be unpleasant. I was very…read moreanxious about having my cataract surgery and requested ONE anti-anxiety pill be called into my pharmacy for me to take the morning of my surgery to help calm my nerves. Doctor Thiel instructed me to contact my GP and would not Prescribe one pill to calm my nerves. I found him to be cold and unfriendly.

Any medical procedure is stressful and creates anxiety but cataract surgery at Milan Eye Center…read moreprovides the best experience possible. Knowing my anxiety from dealing with the time between examination and surgery, Dr. Patel scheduled me for surgery the next day. From initial examination to post surgery follow up Dr. Patel and staff provided me an informative, caring and patient focused process. I would highly recommend Milan Eye Center to anyone needing cataract or eye related surgery. 9/8/2024

Starting with the positive. Had an eye surgery with Dr. Niraj Desai. By far, this gentleman is the…read morebest, could not ask for anything more, a true professional and a master at eye surgery and his craft. However, everything billing-related has made this experience the absolute worst experience. This may come off harsh, but the fact is Milan Eye Center is incompetent when it comes to billing, and they refuse to take any responsibility. They hire a 3rd party billing company overseas, so every time you call their office to discuss anything "billing-related," you are automatically transferred to their overseas contracted billing partner. We have spoken to the billing company over and over again, month after month, and we get the same run-around. Nothing ever gets resolved. They'll get back to us, they will call us back, but they never do. So we call them, then back and forth, we start all over again. It is exhausting. Milan Eye Center then sends another bill. We have been dealing with this for almost a year... Why in the world would you hire such an incompetent company to handle all your billing? This is a multimillion-dollar eyecare practice. We knew this surgery would happen, and switched insurance plans as the new plan had a specific flat in-network $1,000 copay for each eye for Cataract Surgery. The total surgery should have cost $2,000, plus the additional co-payments for other doctor visits/eval pre- and post-surgery. Guess what? Milan Eye Center never billed UHC. At the last moment, we were forced into taking out a $5,000 loan from CareCredit to pay for the Cataract Surgery. To make matters worse, after the surgery, Milan Eye Center billing third party started sending bills for $3,900 for the same surgery. First of all. Milan Eye Center will NOT perform any surgery until the costs are all paid off in full, meaning you cannot enter the surgery room, hence why we had to take out the $5,000 loan. So a surgery that should have cost $2,000 with insurance ended up costing $5,000 + now they want another $3,900. Cataract Surgery is not $8,900, including insurance; the total to them should be $10,900? After the surgery, we spoke with the insurance. Milan Eye Center never filed it through them, even though they are in-network. After a year, we finally paid off the $5,000 loan we should have never had to taken out... and now they still want $3,900... As someone who has worked in healthcare, what this practice is doing is unethical and illegal. [Review 743] - 16th Review of 2025

I came to Dr. Truong in large part because of her experience in the area of eye work pertinent to…read moremy needs. I was concerned about one of my eyes and wanted someone whose evaluation I could trust. I was happy with my experience with the people at the front and even more pleased with Dr. Truong's work. Dr. Truong took the time to help me understand the situation with my eye and explained principles that will help me make decisions about my eye care in the future. In the past, people have become impatient with me when I ask a lot of questions. Dr. Truong did not. She patiently explained things to ease my mind about the situation and did not rush me at all. I am grateful for the quality of the visit with her.

Dr. Thao was fantastic as was the entire staff. She spent a lot of time with me and my son…read moredetermining and explaining the issues with his eyes and the ramifications of not correcting it and wearing glasses. She was very thorough and explained everything very well.

I had cataract surgery and accommodating lens implant done on my left eye approximately 8-10 years…read moreago. It worked out perfect! Customarily the other side should have been done two or three weeks later. A chronic right eye irritation made me defer it this long. Unfortunately, I could not get satisfactory assurance that this problem should not be a deterrence in going through with the second procedure. It has taken this long and even after 3 different previous complete ophthalmological evaluations including from the one who performed the initial procedure, they weren't reassuring enough to satisfy my level of comfort. Until a nurse friend in Ms. Angelina Trinidad happened to be singing praises and putting out good words about her ophthalmologist at Lotus Vision. Eudy went to see him and while we were at it I did too. After all, my eye check-up was long overdue. It was a blessing. We found him personable, more reassuring, convincing, and relatable. His office is spic and span. It was like the old school of health care delivery, being treated like a patient and not just a number. So, long story short, I had him do what I have been deferring this past 10 years. Eudy had hers done last month, both of them. Here I am, a day after surgery. It is by no means a glamour shot but with the mandatory dark specks necessary for a few days after the procedure. Little did I realize that throughout these years I was only seeing with one eye. No wonder I was always in the losing end in our Mahjong games. Anyway, my total vision is a lot better now. Depth perception is also much improved. So, hopefully this may lead to the start of a winning streak. Never underestimate the wonders of medicine and surgery. More importantly, be your own advocate. Ask questions and don't let anyone do any procedure, especially elective ones, until you are fully satisfied and convinced it is needed, it is safe and the best one for you.

I called the office , kid you not she quoted me 400, for a contact eye exam . What shit they…read moresmoking on

I recently needed to have an eye exam and get fitted for a new pair of contacts. I'm 56 so I needed…read moremulti-focal lenses (which can be difficult to find the right fit for). Naomi worked with me to fine-tune my lenses (letting me try many brands for the perfect vision and comfort level). She has been a dream to work with and I HIGHLY recommend her! If you need contact lenses, give Naomi a call. PS- The office staff in the Cumming location are great too. (I did experience a glitch with the billing, but they were accommodating and the issue was resolved).

I had a wonderful experience with this office. Everyone was so kind and answered all of my…read morequestions. I would highly recommend!

My husband and I made 2 eye appointments for ourselves. I was just 4 minutes from their "Grace"…read moreperiod and denied my appointment. My husband was right after me. I explained that we had driven over an hour away and that I would be very easy and quick as my husband was scheduled right after me. The front desk girls just stared at us in confusion then handed my husband a info chart to fill out. I told them that no that if I can't be seen then just cancel him as well. We are both very easy in and out eye patients and I feel if the doctor had seen us it would have been fine and he would actually finish early. Dr. Mak we were looking forward and we spend a lot of money with great insurance. Sorry your front desk staff does not know customer service.

Dr. Alexander and the lead tech Addison were amazing! Addison was quick and thorough on my…read morepretesting and made sure to explain every machine and how it would benefit me. I would recommend everyone do the Optomap!!! Dr. Alexander took time to answer all of my questions and made sure I understood everything regarding my new prescription and my eye health. Would definitely recommend this location and this doctor!!!!

The pre-screening was a nightmare. There were two technicians and I assume one was in training…read more(though this was not stated). Clearly the one in training didn't know what she was doing, but the other one was giving NO direction. Then she gaslit me when I said the machine should not be touching my eyelid (never did before), and she said that was correct. They have a new eye scanning machine and they did not say it was new and different ahead of time. First they didn't bother adjusting it to my height so I was scrunched down. I was the one to tell them (twice) to lift it up so that it aligned properly. Then I was told to smoosh my right cheek up against the machine (so my was head is turned left), but still somehow look ahead. When they finally did the scan, it did some extra stuff (red lines, flashing) that she didn't bother to tell me about ahead of time. Then because they had no clue how to align someone properly with the new machine, my scan wasn't correct and they wanted to redo it (and this was just one eye so far)! I was done at that point and walked out. I have never walked out of an eye appt. Usually easy and pretty quick. My husband and son were also given the wrong prescriptions!

If you want a small business that charges you for things you never received, then Clarity Vision is…read morethe perfect place for you. Ordered a pair of glasses for my son two months ago. They never arrived - so went back and purchased a different pair. Two months later, I called just to get a refund on the glasses that never arrived and they refused. Saying there was something in the fine print of what I signed that apparently allows them to take your money but not actually deliver the goods. Hard to believe they are in business.

I used to be a very regular customer of this low vision specialist, but it always felt like I was…read moretreated more like a revenue source and less like a real human being when I went there. They do an okay job of vision theraphy, but as with the scheduling of annual eye exams, it is sometimes difficult to find an acceptable open time. The location is also a bit hard to get to--waaayyyy down on Memorial Drive.

Dr.Serrano and his staff are very pleassnt and patient…read more Thank you for your services.

Dr Martiny has been by primary physician for years now. He has found problems with me and referred…read moreme to top specialists. He is always available and spends time with you to understand your concerns if you have any.

GREAT doctor! My whole family sees him. Always on time. EASY to get an appointment with and…read moreclearly loves what he does. He listens and is VERY attentive.