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Brooklyn, NY

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Georgetowne Shopping Center

4.5 (4 reviews)

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Primark

Primark

3.4(42 reviews)
1.1 mi•Mill Basin
•$

I went to Primark I got so many new sweaters and hoddies perfect for the cold weather coming up I…read moregot a couple accessories which I can't wait to wear !

It's with a heavy heart I'm writing this review…read more This is solely on Primark's return policy and the aloof manager. I bought a coat here exactly one week ago (31st/Jan/2024) I was assisted by the lovely Shari. The first time I wore it all seemed fine. Then, with each step the buttons and zippers were becoming undone. I would refasten walk about four steps and same. As I was out, I stopped at a tailor who quoted me more than the $26 I paid for the coat. He quoted me $35 to fix it. Naaahhh, that makes no sense. I returned home for another coat and hung the broken one, planning to return it. I mean things happen, I got a faulty item, no biggie. It was not used again after this mishap. Couldn't be used. Today, 6th Jan, one week later, (first week of February 2024), I requested an exchange. I really liked the coat but, it was sold broken. I just wanted one that could be worn out. I told the cashier I wore it once and it started falling apart while wearing it. She checked with another cashier who informed us it couldn't be returned because the tag was off. I don't wear clothes with the tags still on them so of course the tag was off. However, I HAD the tag AND my receipt. Yes, I hold on to tags and receipts for a while. I asked the two cashiers if there was someone else I could speak with, ya know, plead my case. In comes the manager. He reiterated what the ladies said but was condescending about it. Not so much the BS he said, but how he said it. You had to have been there. Like I was trying to scam them. Like I was committing high treason against Primark. He informed me they couldn't exchange it because they wouldn't be able to sell it as it was worn. W H A T?!? But I just told you the fasteners aren't working. What do you mean you wouldn't be able to sell it? You absolutely shouldn't try to sell this unless you're giving a huge discount and FULL DISCLOSURE which I doubt. How you wanna sell me a damaged item but be upset with me for trying to return it? After he gave his lil speech, he mockingly asked, "IS THERE ANYTHING ELSE?" Then walked off. The young cashier looked embarrassed for him but I continued speaking with her pleasantly as I repacked my coat. It wasn't her fault. So now, do shoppers need to test their clothes on the street? Like, keep tags on while wearing it so they are allowed to return it if there's an issue? I feel like that's what you're saying. You're telling me if the tag was on, I would have gotten my lil exchange? Because I've exchanged items here without questions simply because the tag was on. He could have checked the coat and would have realized it wasn't worn. Couldn't be worn. If I wanted a robe I would have bought that. Aycaramba man! Eat my shorts! I'm done with Primark. **holds chest in agony** Some people always wanna mess shxt up. Joy-suckers. I've always had such a good thing with them too man. I'm hurt y'all. That's not the service I'm accustomed to at Primark. At all, at all. Isn't it sad when staff on the floor gives AMAZING SERVICE but a manager, A MANAGER is the one who messes your experience up? It wasn't about the money because **clears throat** it's Primark. I didn't want any money back. I just wanted the item I paid for last week to work... For a few months. Well until at least this week. Seems he's so full of himself, he cannot comprehend when situations need a different plan of action. All he had to do was properly inspect the coat, ensure it wasn't worn then make a managerial decision that I needed to be made whole again. I paid for a faulty coat. What's the big deal? Maybe he didn't have the authority to do so on the spot? I'll have the fasteners fixed and gift it to someone in need. So there's a positive in this. Hey you, do BETTER sir. And yes, "that's all." The End.

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Primark - Primark Spring 2023 ready.

Primark Spring 2023 ready.

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Primark

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Georgetowne Shopping Center - shoppingcenters - Updated November 2026

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