I had been going to a different nail salon in Leland, but due to traffic, I decided to give Gentle Nails another try. I hadn't been there in several years. I was in for quite a surprise. My first trip there consisted of simple, standard offerings from a sweet older couple. The salon has changed drastically! They offer just about anything you want! They have every kind of nail, 3-D, designs, art, it's awesome. I was in the mood for pampering so I chose the $45.00 pedicure. I was not disappointed. I got a long, wonderful massage and a paraffin dip for my feet. Honestly the softest my feet have ever been post pedicure. I also got a set of crystal nails. The tips themselves have glitter and stars. I love them! The best part is, it didn't take forever, the nail salon I was going to would have taken 3 hours for a pedi and nails. This was just over an hour. I was thrilled with the results, too. Best part? They offer customer loyalty cards, so many punches and you get a free service. Awesome, right? They also give you a full size Bath and Body works lotion if you spend 60 dollars (which I did that day). However, I went in for a fill and it was less than 20 before tip. They are very friendly too, which is important. read more

It was very unclean. While I was getting my toes done a baby roach crawled in my lap. I seen a couple of roaches. They didn't listen I said white gel why did i get french tip ?! read more

My husband and I went in on a Friday morning just after they opened to get pedicures. They were pretty busy, but they were able to get us right in. The pedicures were good. I then decided to go ahead and get a gel manicure too. I like this place because it didn't take forever to get my nails and toes done. They were friendly, but not too chatty. I'm very satisfied with the results of my manicure and the pedicures as well as the cost of $95. We will be back again. read more

Gentle Nails - Nail Salons Near Me - Leland, North Carolina

When I tell you this place is a gem! Needed my nails done last minute and I normally only get them done for special occasions, well 6 months later I'm still going like clockwork! They are awesome and work with your schedule! I'm so happy with their service!! Highly recommend! I need my nails fairly subtle for work and short for typing and not only do they remember what I need, they deliver 100%!!!! Please go see these amazing ladies! read more

Gentle Nails - Ombré - Nail Salons Near Me - Leland, North Carolina

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Unclean facility, male technician used his thumbnail to scrap excess polish off of my nails. The counter for manicure had clipped nails left on it and dirty cloths; floors disgusting. read more

Went there one time several yrs ago .... Sat down to get pedicure And roaches started coming out ......ahhh never went back . Yuck read more

I moved to the area in 2013. I have went here off and on since then. the last time I went Kim and the gentleman that works were arguing back and forth while he did my nails. I had a close friend come in that day while he was working on me. Kim shewed him away and he started a pedi on my friend. One of my nails didn't come out great but I needed to get in the road. After I left my friend heard the gentleman talking about her legs. And was laughing. Kim is still denying this happened. like just apologize for what happened and how it was handled. I'm not planning on going back wit which is unfortunate since they are so close to my house. Body shaming is not okay. I will continue to spread the word about your customer service. read more

Gentle Nails - Nail Salons Near Me - Leland, North Carolina

When I called to make an appointment, they said they did Dip nails, but when I went there, I was told they don't and was talked into an acrylic nail. Very unhappy. read more

Love love my nails!!! Kim is truly amazing!!! Everyone should give her salon a try! Very happy with my nails!

Nobody is lying or spreading false information. Your establishment is very unprofessional, and you find humor in body shaming. I did not receive the full spa pedicure. There was no massage. No hot stones. None of that!!! Which i paid for!!! I need a refund!!! Bad service. Lost potential customers and other customers that have been coming to you! Right is right, and wrong is wrong. Stop trying to say it was a misunderstanding of a communication barrier. I understand body language, and the body shaming english you and the male spoke!!! Deserve no stars!!! Looking at your reveiws it is becoming a proven fact you have horriable customer service skills, and your estblishment is far from state board clean. read more

I had a friend come here and be body shamed this morning. Not only am I leaving a bad review here, but I will also be writing to the BBB and to the Board of Cosmetology on your salon. NO ONE should be body shamed. And you know exactly what you did because the owner came over to try and smooth it over dismissing her feelings. You are supposed to be running a professional business. She came into your salon to give your business her hard-earned money, to feel relaxed and enjoy her time off. You didn't even give her the stone and hot towel treatment...you made her feel so bad about herself. Shame on you... good luck with keeping your salon going. I'm going to do everything in my power to make sure as much of the public knows what you did! read more

No need for this boy to consider any other nail salon. I am always 100% happy with their work.

I would give no stars if I could. This "business" is super unprofessional. They allow their employees to body shame women on their looks. The establishment was dirty and the staff was super unfriendly. I would rather get my nails done in the back of a moving truck by a 3 year old then ever visit again. Save your money, and your time. read more

The other patrons are correct. The staff answers the phones but do not write appointments down in a book or system. I asked twice when we arrived if they had our appointments written down and two different staff people said that Kim manages the schedule. They seem confused that we wanted three pedicures at a time, specifically what I asked for when I scheduled the appointment. My two guests sat in pedicure chairs, one had a pedicure right away and the other had to wait until the first guest was done (same nail tech). For me, I couldn't hear my nail tech, her voice was so soft. She asked me questions that I couldn't hear. The nail tech next to us had to repeat the question for me to answer. The biggest drawback of the place was the equipment, it looked dirty, dusty and as old as long as the place has been open. I'm talking about nail tools, boxes, infrared dryers, chairs, and wrist pads. Even the plexiglass fell on my head when I bumped it because it wan't secured with a cross-stand. The drywall is scratched and needs to be painted. I had to ask for toilet paper for the bathroom. I even thought I heard a nail tech say use paper towels. They finally gave me a roll and I had to air dry my hands after I used the toilet. Get real! They lost revenue because by the time my first guest was done with a pedicure and a manicure and my second guest was done with a pedicure, my nail-dip appointment was done. We didn't have time for me to have a a pedicure. My nail tech said I had yellow nails and wanted to put a special gel on my fingers, costing me another $10. I don't understand this place - never coming back. read more

Slow service. Unorganized and sloppy work. Sat in a chair for two hours for a gel pedicure and it still turned out sloppy. My nail was chopped off without asking what length I want. I was better off doing my own nails. Stay away during busy hours. Other wise I'm sure other reviews speak otherwise. read more

Lovely people work here but the salon stinks at making appointments with manicurists that you want. Essentially they give you whoever is available so if you request someone by name you are not guaranteed that manicurist. Never on time either. An appointment to the salon just means you have priority over a walk in. On a positive note they do a beautiful job. read more

Have been going to a gentle nails for years, Kim the owner, for a powder gel mani once a month. She is very good at her craft, not good in customer service. I always ask for the first appointment don't want to wait around always go in the make sure she writes in in her book. She has left me waiting for 45 minutes she forgot to come in, once I was five minutes late and she took someone ahead of me. The last incident was the final straw, she gave me the manicure, at the end of which she said do you want them a little shorter, I said okay. Went to pay, she said said 32 dollars, I said you raised the price, she said 2 dollars extra for shorter nails. I was furious, I won't be back. Beware. read more

I live in Kentucky but when I am back hOme this is my go to Nail Salon. I have used them for over the past 7 years and have never had any complaints. They do get busy at times so it's best to call first and book your appointment! Love Kim but they all do a good job! read more

Clean salon. My first visit and was very pleased w the outcome of my pedicure. Will be back.

My granddaughters have gotten their nails done there several times and they do an excellent job each time. I talked my husband into going with me a little over a year ago for a pedicure...he didn't want to because he didn't consider it "manly" and he loved it. He said his feet never felt so good. He has now gone back twice, without me. It's the only place I go to get my eyebrows waxed. I am very picky with them and they do the best job. I definitely recommend them and their prices are very affordable. read more

I am new to the area and went to Gentle Nails based on other comments. I am so happy I did, they listened to what I wanted and did a fantastic job. I will definitely be a regular! read more

Just had a great pedicure at Gentle Nails. A full spa pedicure for not much money. Definite quality experience and right around the corner from my house. read more

I would have to say I would not recommend this place to anybody they don't have enough people working in there. they don't they say they can do hand free design which is bs. Also I got my nails done on Thursday I live in Wilmington I called before I left today so to tell I have a broken nail to see if they were opening and she said come on over I get there I drove all the way there and she tells me that I have a long way because she has three ahead of me and which she could probably do me in between and tell me to come back tomorrow which I will never be going back again come to find out I went to another place and They looked at my nails and they told me all they used on me was acrylic when I ask for Gel acrylic and I was charge for gel Acrylic. I only gave them one star is because the place is always clean but I will not be going back again ever again good luck whoever goes there read more

The hot stone massage at the end of the pedicure is great! I was reluctant to go at first but have now been several times and have enjoyed every visit. If you live on this side of Leland, I highly recommend it. read more

Fast, friendly and professional. Had the best spa pedicure after a long couple of weeks!

Just moved to the area and needed to find a great nail salon. I am very glad I went to this one. I got a great pedicure with toe designs and an awesome pink and white for my nails. Kim was terrific! read more

I am very particular about my nails so believe me when I say that this is the best place I have found in the Leland area to have my nails done. They give the best pedicure I've ever had complete with hot stones and a leg massage. The prices are reasonable, the staff friendly and the place very clean. Highly recommend giving them a try. Cindy is terrific! read more

Just had the most amazing pedicure. Today was my first time here and I think I've found my new favorite place to get mani/ pedis. They're super friendly and do a great job. They're also very affordable. I'm very happy I found this nail salon! read more

Best pedicure I have ever had!!! They use hot stones, scrubs, lotions, and more. You will walk out with your feet feeling wonderful. The only thing I would change is that they need to communicate with me, instead of with each other. Don't get me wrong they talked a little bit to me but mostly to themselves or on the phone.... That just made me feel a little uncomfortable. I still will be back. Like I said best pedicure I have ever had. Just hoping for more interaction rather than them talking and laughing amongst each other in a language I don't know. It is a absolutely gorgeous nail spa. Everything was so clean and organized. They have a decent selection of nail polishes to choose from also. Overall I was happy! read more