I tried placing an order online but it never went through. Called them multiple times and was sent straight to voicemail. Couldn't even leave a message because inbox was full. So what do I do? I still wanted my order because they had a 50% coupon which I really wanted to use for dinner. I ended up going in person and reordering. The host had to go ask another employee whether or not to honor my online 50% coupon. The employee really thought about it and eventually told me fine they'd do it. The host even wrote our entire order down with a pen due to the system being down. There system had been down so that's why my order couldn't be placed nor could my calls go through. Giving it a 4/5 for effort and for honoring my coupon. Food was amazing. Just took too long! read more

Genghis Grill - Inside - Mongolian Near Me - San Antonio, Texas

Visiting our son in San Antonio and gave this Mongolian place a try. Starting with the very friendly and helpful staff, we knew we were in for a treat! You choose your protein, spices, vegetables, and sauces...then the expert cooks take over to bbq it into a bowl of yummy-ness!! The store was unassuming and not overly decked out, but clean. We will definitely be back next time we are in San Antonio!! read more

Genghis Grill - Bbq bowl with rice noodles, meat & veggies - Mongolian Near Me - San Antonio, Texas

Huge no for me. I'm literally standing here waiting for my to go order as we speak. The older lady with the brace on her knee keeps barking orders at another server saying hurry up and do this and do that. This poor girl is running around cleaning tables, cashing guests out, seating people, boxing orders and all the other lady is doing is just nagging at her. Right in front of everyone. No wonder there's only 2 people waiting and the wait is so long. She probably runs everyone off with that nasty attitude of hers. read more

Genghis Grill - a table and chairs in a restaurant - Mongolian Near Me - San Antonio, Texas

It was okay. The scallops and shrimp were flavorless even with extra sauce and seasoning, and the veggies were not tender, unfortunately, even after waiting 25 minutes for them to cook my regular grill bowl. I wouldn't go again. The lobby/dining room was dirty. Customer service was nice, but didn't make up for the fact a bowl is $15 and you expect to enjoy it.. read more

Genghis Grill - regular grill bowl with rice, cabbage and seafood - Mongolian Near Me - San Antonio, Texas

See all

It took a really long time to give our orders to the waitress and longer for our meals to arrive for a party of 4 during lunch on a Tuesday. It wasn't packed so they must be understaffed. The signature dish was forgettable so not sure I'll go back. Under par overall. read more

If you don't like the food you can only blame yourself. You pick your ingredients, they just cook it. Lots of options and if you don't really wNt carbs they can round out your entree with cabbage. I recommend at least 2 small cups of sauce. Love the quality. They also have a rewards program. It takes a while to earn point but they do send you coupons. So that makes up for the high point total. read more

Genghis Grill - Strawberry/mango/lemonade. Marinated beef, water chestnuts, pineapple, and cabbage for the two sides. - Mongolian Near Me - San Antonio, Texas

Slow service. Rude and disrespectful hostess. Food had fallen on countertop only to be scooped back into the bowl.

Server is wearing mask under her nose. Our party of two put our order in and received it 20 minutes apart. They brought my order to the table and my husbands about 23 minutes after. When we checked on the order we were told we had to be patient, as they had an influx of orders. We had one dish at the table and the other was not even made. When we complained we were once again told "you have to be patient". Employees need to be better trained on how to handle customers and offer better service. Should've gone to Chipotle. read more

My family and I took my visiting niece to this location to eat. Upon being seated and ordering our drinks, the server returned with our drink order to only spill it on my niece! My niece was drenched in Cola, her shoes were filled with it as well! The server tried to clean up the mess, but never returned to mop up the spill the entire time we ate. Upon receiving the bill, she stated that the manager was giving us a break on our bill for the spilled drink, which was only taking 2 drinks off the bill! I spoke to the manager, Beretta, and she was very reluctant to even speak to me about, at a minimum, give my niece her meal as she's the one that was drenched in cola! She was very unapologetic, cold, and nonchalant about the whole situation. Needless to say, I will NOT be returning to this location and would advise anyone against it as well!! read more

Horrible service. I asked a server for an extra bowl and silverware. She looked at me and said ok. Then she went and did 5 other things. Never came back to the table. My cooked order sat on the counter for 5 minutes. I could see it but the servers were either walking around or socializing read more

The hostess was nice and explained menu. We did the build your own bowl. I had noodles and my husband had fried rice. They give you a ticket and you go through and choose everything you want. When we got our bowls they had mixed up my food with the fried rice so we let her know that wasn't right which she took back but basically just picked out the food and mixed with noodles instead. My husband didn't have baby corn and I did so when he got his new bowl it was obvious they just kinda picked around it and switched. It made my noodles bland as they didn't have any sauce I had chosen and he had some of my baby corn still in his rice. I also had shrimp so if my husband had an allergy like my daughter does it would've been a problem. It would have been nice if they would've just asked us to remake our bowls. read more

Placed an order on DoorDash for make your own bowls. When the order was received it was nothing like I had ordered or paid for. I was told they could remake it if I really wanted them to. Do not really understand how you completely blunder a "Make your own" meal. read more

Genghis Grill - Top container is what was ordered, bottom one is what was received - Mongolian Near Me - San Antonio, Texas

See all

I'm sitting here wondering how the kitchen and the manager find it acceptable to send out food like this. It was BURNED. I tried to eat my other stuff in there and the char taste had already transferred to it. The manager tells me they will make it again and I can pick it up. I ordered through doordash. I don't have a car. Then she tells me to get a refund through DoorDash. Where is your quality control?!?! Y'all need to be ashamed. read more

See all

This location has disappointed - for the final time. We frequent here at least once a month and have always noticed how these guys seem understaffed and poorly managed but our food always is great (hard to mess that up when the customer decides how it turns out), so we bare the wait. But last night was ridiculous! The restaurant was filthier than normal - and I didn't even get my food. We waited for 35 minutes for it to come off of the grill, my partner received his food first and 15 minutes after that I was still wondering where my bowl was. A bowl arrived and it was clearly not mine. This only means that someone else got my food as I got theres - making not one but two disappointed customers. After that, we were offered a free bowl but it was no longer worth an additional 30 minute wait. The staff here seems to have good intentions and were well mannered, the management here has failed this team. Watching them run like chickens with their heads cut off you can tell the location lacks leadership yet the staff receive the brunt of disgruntled customers such as I. read more

7months ago We had a Horrific Experience here. This time we decided to give it another whirl for a late Lunch. Food was Filling and Satisfying. The Cleanliness was moderately better 7 months later. However the Staff was Awful. Our "waiter" wrote down our 2 drinks and couldn't remember them and had to ask 2 more times. The one cook was a very rude woman who seemed to be rather snappy! I just understand how you can run a business this way.... read more

See all

I decided to stop here because it's one of my favorite restaurants. I'm out of town but will eat genghis anywhere.. DONT GO TO THIS PARTICULAR LOCATION IF YOU DONT MIND WAITING 30/45 for service. The customer service is Terrible!!!! I can't contest to the food because I left from starvation. Horrible service read more

First off the food was good. But here's the worst part. The service and pricing was horrible. Until the end of September, they have endless bowls but they neglect to tell you they are $25 per bowl. The service was so bad. We had a brand new waitress that didn't even know what unlimited bowls were. Every time we got our cooked meal. It was short our vegetables. It was like we weren't getting our full meals. If we wanted to refills on our drinks, we had to almost go find any server any employee. We ordered Long Island iced teas and they were out of tequila. The drinks were so sweet they were almost undrinkable. We watched the brand new server/hostess look at everybody else but us. When being sat down at tables, they sat people in groups right next to each other, even though the restaurant was almost empty. If you choose to go, ask for a better table and ask for prices upfront. And ask for actual service. We will not be returning ever due to the pricing and service. The ambience was just like any other restaurant not good not bad. read more

The small bowls are less food than a happy meal for your KIDS and if you let them put egg that's literally going to be the main filler of your bowl. I can't believe I paid more than I would have at cheddars or 54th for such horrible food. I ordered a drink and it never came so I had to cancel it read more

Genghis Grill - Receipt - Mongolian Near Me - San Antonio, Texas

Very big on the carbs and super low on the meat and vegetables. My dads was extremely burnt, but mine and my mothers were pretty good. Service was slow, but when the waiter was here she was really sweet. read more

It's been a minute since I came here and now I remember why. The service sucks!! I have never seen such chaos and disorder in a restaurant that is barely full. Unless you REALLY like the food, save yourself the frustration. read more

The AC was not working properly so it's warm inside. The food service was slow but to be fair there was few staff in hand. Those that were there were very friendly. The cleanliness was fair. The chophouse meat was chewy and tough. The all American beef was not good quality meat. read more

I still have not heard back from corporate or the manager of that restaurant location. They have lost a customer for life as well as my coworkers! read more

Genghis Grill - This unacceptable, I asked to speak to the manager NEVER came to talk with me. Zero apology from the cooks who smiled like it was funny! - Mongolian Near Me - San Antonio, Texas

A rude worker on his phone squeezed his way into the bowl line (forcing my girlfriend to be squished in line) just so he could fill his own bowl. The food was ok except that you could tell that some of the food from another bowl crept it's way into mine. Then, at the end of the meal, I was charged 4 dollars more than the check I was presented read, which the manager had to remedy. Overall, not a pleasant experience from a restaurant we truly enjoy. read more

Service was friendly and helpful. The food was good. I love that Genghis Grill is consistent no matter which location we go to. During covid you have to scan the qr code for the menu and I swear it took 10 minutes to download both on and off their wifi. We also had to have a temperature check before being seated. I'm glad to see them take safety precautions seriously. They also required us to wear gloves when going through the food line. read more

Amazing!!!! Get lots and lots of the oils, and they even have a buffalo sauce/oil (beware of 'chill' it's hot!! read more

Genghis Grill - Chicken, asada, veggies, Pad tai oil, sesame, sweet n sour, and rice noodles - Mongolian Near Me - San Antonio, Texas

The idea sounded nice when described to me, but walking into the restaurant there was a funky odor that was a total turn-off. I would describe the smell as dirty mop water. Beyond the stench, I had no idea how things worked and the staff wasn't very helpful. I fumbled my way through the line awkwardly, holding up everyone behind me. I had no clue how much season to put on my protein, so that didn't work out so well. I had the same problem with the sauce as well. The vegetables had frost on them, so clearly the ingredients aren't fresh. The final product ended up being bland and not worth what I paid for it. I understand that building your own creation is part of the novelty, but how many bad apples should someone eat in hopes of finding a ripe one? No thank you, Genghis Grill. My advice would be to find another restaurant. I've seen this concept done better, so it's too bad Genghis Grill couldn't get it right. read more

Genghis Grill - Mongolian Near Me - San Antonio, Texas

Genghis grill is very generous with the lo mein very skimpy with the meat in addition there was enough vegetables .This experience will not stop me from giving this restaurant another chance . read more

Went with my wife and kids for lunch yesterday and loved the food. They have kids bowls which is a plus having children. We were impressed by the variety of different meats, vegetables, seasoning, and more to choose from. Our waitress Alexis was very nice and welcoming considering it being our first time there. They do supply gloves and hand sanitizer to use before you build your bowl. The food and service was great which is why I had given 4 stars. Although I was anticipating on putting 3 stars due to the fact that the lady that was cooking everyone's food was not wearing a mask. It really isn't a bother, but when everyone is wearing one, but not the cook...it just looks bad towards the consumers. read more

I went here with my friend, Kellie for dinner one night and I thought it was a buffet type Mongolian grill. I did not understand that it was a place where you pay if you go through the line twice , THEN you can go more for free. (Meaning you pay two times for the first two.) The food was actually really good and they had a huge selection of meat, veggies, sauces, etc. to choose from. What killed it then? The service...more importantly the server. She was just terrible! She was nice but she never checked on us. We ordered drinks that took about 15 minutes to get and the place was not busy at all. I remember actually asking her to come over so I could get more water. Then we had to ask her for more bowels to get more food from the line. When it came time to give us the check she was nowhere to be found. So I finally saw her, asked for the check AND gave her my card on the spot. Just terrible, terrible service for no reason! Inner Fat Kid Says: Don't waste your time or money...I know I wont! read more

Wow, is this craze still breathing? I remember the Mongolian BBQ fad in the 80's and it was just as unappealing and silly then as it is now. What is the point of putting together all of the things in a dish that I can get by ordering off of a Chinese menu? The experience? The show? I think that we have matured as restaurant goers past the point of being marveled by the guys stir frying our food across the room. I feel the same way about the Japanese steak house experience only there you watch the steak and lobster you paid a fortune for get overcooked and divied up among two or three total strangers. How's that for a meal! I can't believe people still get into this waste of time and money and then rave about it to anyone who will listen. Please, these must be the same people who get excited about the chance to drop $40 on a meal of bread and chicken dipped into a variety of melted cheeses. Not for me, thanks. read more

See all

I just visited your 151 potranco location for the 1st time ever and recieved the worse customer service experience ever!! A woman who identified herself as a manager was very aggressive with me as lowered my mask to ask a question. I only lowered cause she said she couldnt hear me, at that point she told me before i answer your question pull your mask up in a very rude manner. In which i replied, no problem but I've already touched the ladle which was sitting in the raw meat and i didn't want to touch the mask again so i asked if she had someone that could help or maybe give me another mask and at that point she told me that was not her problem. At that time i decided her tone was a bit too rude and aggressive for my liking so i began to gather my family and leave, at that point she followed me out berating me about if i dont like the rules i shouldnt come out to eat!! Which was incredibly unprofessional!! Is this the type of business ghengis grill conducts??? If so its the first and last time for me and my family!! I also will be blogging about this with my 32k followers via Instagram as well as Facebook. Ppl dont deserve to be treated with such rudeness when they are coming to patronize your business, to spend our hard earned money with you!! Also the food look unsanitary and had flies all around it. Im sure a health inspector would have found many faults. The Employee identified herself as Ester or Estel, she was a hispanic woman. I hope some how this person is reprimanded, meanwhile i will continue to warn others not to visit this location. read more

Great food! People, if you complain of lack of taste and you built your own, don't blame the grill master, pick some sauces, salts and spices! Totally recommend it! read more

Genghis Grill - Mongolian Near Me - San Antonio, Texas

The place smells like sewage. Or maybe they have a busted sewage line. Cooks were rude. Not sure why they were talking to me in the first place. The waitress was fine. I have been going here for years. You can tell the quality of service has gone down. They burnt my daughter's food. They didn't add any of the sauce she wanted. They messed up my wife's order. Not going back. read more

My parents love this place and I'm not sure why. At Genghis Grill you pick one of three bowl sizes. After getting your drink order, you take your bowl and fill it up with the raw meats, veggies, and sauces you want in your dish. The cooks will take your ingredients and add your selection of starch (pasta, rice etc) and cook it up. Lately I think the raw seafood options have been running low. Also, since they use a grill, be mindful that you will get some burned areas ingredients in your dish. read more

Yesterday I went to use my birthday reward for a bowl and your cook Amir and server Josh were awesome and sang happy birthday to me. Very nice and quick to make my meal which came out awesome. Thanks guys! read more

I had the Korean Chili Seared Salmon entree off the menu. The cook on the salmon was amazing,&the sauce was tangy& sweet. Spinach and bacon in the fried rice was a pleasant surprise but a bit odd. Double Fudge Brownie Al la mode will definitely solve your sweet tooth after a meal, Highly recommend!!! read more

See all

My partner and I go here a lot since it's so close by! Always loved Genghis Grill, and this one is pretty good in our experience! Decent service, no issues with the ingredients, and the staff are nice when we talk to them. No complaints, and nothing really special to say honestly! We go during weird times though so it might be a different experience during lunch/dinner rushes. read more

Food is OKAY depending on who cooks it but the restaurant in general isn't good. Kitchen has roaches, the manager Rania doesn't know what she's doing, the food isn't kept up to standards in the fridge, & it's like the staff never heard of cross contamination. All I know is most days I wouldn't eat here if it was free. read more

I ordered take out and my boss need the receipt, the man handed me a crumbled dirty paper that had the items listed but no prices. Now my boss needed the receipt which is why I asked. I looked at the paper and said this has no price can I please have one with the price to which he statues they were unable to. Now I've been a waitress for 8 years and replied "you can't open your POS and print the receipt?" The man said nothing and went on to his computer and printed it out and handed it to me saying nothing like I was bothering him. Poor service it took 2 minutes to just print it for me. I thanked him and he still said nothing Service service service ! Come on man read more

Horrible, will not eat here again. They have messed up the two times and I ordered to go from here. The orders were wrong both times with items missing as well. This first time we sucked it up and ate whatever it was they made us, this second time we called to tell them they gave us the wrong order and told us they wanted us to bring the food back. One, it takes 30 minutes for the original order, two I just got off work and last thing I want is to drive back and forth for something so simple they can not get right. How awe are stuck with food we didn't order, food that doesn't taste good at all. Do not eat from this location! read more