Second time to Generations restaurant. This time invited son and his family to join us on our trip to Lake Placid. You can read my initial review of Generation rest. in June/2015. We stayed at Golden Arrow where they give you two complementary breakfasts with your stay. Service was SLOWER than SLOW. Was told that they were under-staffed. Some walked out while waiting to be seated. We would have as well if it had not been for the complimentary breakfast.
First time at Generations in June, we were treated like kings and queens. Unfortunately, I can't say the same for this visit. I have never been treated so rudely by someone in a restaurant. We had a total of 6 adults and one six year old at our table. We are friendly and personable to all. Both times that we had been at Generations (back in June) and on Oct. 13th we had been informed that along with the complementary breakfast we also could get juice and coffee. We asked and they informed us that there were free re-fills on both the juice and coffee. In fact, since we are coffee drinkers, they put a pitcher of coffee on our table. So, on our second morning having breakfast, we expected no less. That being said, during the course of our breakfast on our second morning, our server was told by Victoria (management) to tell us that we would have to pay if we wanted anymore pineapple juice, because I think she said that normally people don't get that many re-fills. WOW!! For Victoria's information, I personally only had ONE re-fill. My daughter only had ONE re-fill, and the other adults had TWO refills. I appreciate the high cost in food and waste in the restaurant industry, but REALLY?????? If you don't want customers to have free re-fills then you should inform those working in your restaurant of your policies. It's so absurd.....like telling someone at a dinner buffet that they went up to the buffet line too much and if they do so again that they will be charged for another dinner.
Without tourists and guests, I might add, you wouldn't have a job. It is going to cost you much more than the cost of a pineapple, because I will think twice about going back to Lake Placid, or about staying at Golden Arrow, and I will definately not want to return to Generations. I am not accustomed to being treated in such a demeanoring manner. Learn to treat others the way you would like to be treated. Perhaps you should change job careers and work as a warden in a jail with prisoners. There was no excuse for the manner in which you addressed the situation. I am making every effort to post what happened to my family and I on every site, so that I may warn unsuspecting guests of what they may encounter should they choose to dine in your restaurant.
Secondly, insult to injury, my son's egg's benedict was cooked incorrectly, and it had to be sent back to the kitchen. My egg's benedict was also cooked incorrectly, but I said nothing and just ate it. My daughter's pancakes were cold, and on top of that, even though she told the server that she was a vegetarian and wanted the bacon on a separate plate so that she could give it to her niece, they had it on the same plate as her cold pancakes and so it was sent back. I can deal with the slow service, but the rudeness and attitude and how you treated us, is appauling.
Our waitress didn't expect a tip, and was aghast when we offered her the hefty tip that we did. She wanted to give it back to us, perhaps out of regret because of how rudely we were addressed over the re-fills, and also because of the food not being up to par and having to be returned. Whatever her reason, we told her to keep it, she deserved it, because she did serve us. Perhaps she lied, and blamed it on Victoria. Maybe she was just tired of serving so many guests while being under-staffed and perhaps she made up a story about no more re-fills. It really doesn't matter. It happened, and it shouldn't have.
Brian, Logan, where were you? John, are you still a supervisor? If so, I hope you read my review so you know what happens to your customers. read more