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General Longhorn Home Services

3.0 (2 reviews)
Closed • 9:00 am - 5:00 pm

Services - General Longhorn Home Services

Fireplace cleaning

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5 years ago

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Ables Top Hat Home Services - We are proud to offer premium Ansul fire extinguishers for residential and commercial customers.

Ables Top Hat Home Services

(9 reviews)

We have used Ables Top Hat since 1997. They are a great business. Recently we had a problem with…read morethe stonework on our chimney which caused leakage during heavy rains. They took pictures of the damaged area and explained what needed to be done. No pressure, no hard sell. The quote was reasonable and accurate. They worked fast and picked up everything when they were finished. Next time it rained, they sent an email asking if we had any issues. I highly recommend this business.

We used this company for many years and Doug was our contact. He did the work himself, sometimes…read morewith his son. Doug was wonderful and we loved his honesty and promptness. We called them last winter to do a routine chimney sweep and was told Doug was no longer with the company. It had been a few years since we had the main chimney swept, but we don't use it that often. The winters in TX rarely warrant using it. Colton Brown came out and did a Level 2 inspection and eventually said our chimney had level 3 creosote and would require a deeper cleaning with a special solvent. Fine just do it. He charged us $500 for the cleaning and said he would send a report of what he recommended moving forward. Long story short I received a 15 page document from Micah about how our main fireplace and chimney was in such disrepair that we needed a new one. "No longer suitable for continued use." Was the exact terminology. They quoted us over 20k for this job. I called another company and said I had just received some bad news from Ables and would like a second opinion. The guy instantly said, "Let me guess... they said you needed a whole new fireplace and everything else." I told him yes and he replied, "That seems to be their answer for everthing. I'll come take a look." The next day the guy came out and told me they had not cleaned the chimney and that the build up was very minimal. He spent an hour or so cleaning the chimney and when he was done he showed me a camera he ran up the chimney. The chimney was shiny silver metal and looked near new. He charged us a couple hundred dollars and went on his way. He said that was all that was needed and the fireplace and chimney were fine to use. Note our house is only 10 years old. Be careful with this company. You probably don't need an entire new chimney and fireplace you just need a company who will actually clean it.

1st Choice Central Texas - Pole & brush left stuck in the chimney by 1st Choice

1st Choice Central Texas

(10 reviews)

re: chimney sweep. work began on time. very professional. excellent work…read more thank you, 1st Choice Residential.

When the serviceman from 1st Choice Central Texas left, I texted him and asked him to come back as…read morethe photos I took up inside the fireplace showed it was not clean. He said it was just soot and someone from the office would contact me to reschedule because he would not be returning. After waiting all afternoon, I texted a 2nd number the company had contacted me from and said I had safety concerns about our fireplace not being clean, but I received no response. I sent another text next day with no response. I contacted them several times through our Yelp messaging over the next couple of days, stating safety concerns and not being able to use the fireplace until we spoke with them, contacted them through their website form, and also left two courteous voicemail messages for their office letting them know we had safety concerns and asked for assistance. I had zero response to all of my efforts. I emailed and let them know I would be filing a complaint with the BBB and still received no response. I hired another company to come clean the fireplace and not only did he clean out a massive amount of soot and creosote left behind, he was stunned to find that the prior serviceman left his plastic brush and pole stuck up in the chimney. He gave it to me and I identified it as the brush the 1st Choice serviceman was using, as it was distinctive and particularly flimsy, which I noticed at the beginning of the clean. Things happen and if he had explained that his pole broke off and that he would have to come back with tools to get it out and finish cleaning, we could have moved forward. The basis for liability under negligence stems from an individual's failures to behave with the level of care that someone of ordinary prudence would have exercised under the same circumstances. He knowingly put our home and our personal safety at risk with a smoke and fire hazard, and that is egregious. It took months to settle our claim with our credit card company and get our money back. I've had time to consider my review and to post the facts without heightened emotion. Not cleaning the fireplace well and not returning calls for assistance is enough for a bad review but purposeful negligence is grounds for not being allowed to do business in this industry. The business office of this company has no excuse for failure to respond.

Heart of Texas Landscape & Irrigation

Heart of Texas Landscape & Irrigation

(24 reviews)

Amazing work! After receiving a couple shocking bids for tree trimming I contacted Heart of Texas…read moreLandscape inquiring about a bid. Early morning meeting with certified arborist and crew leader, reviewed job, recommendations, and a couple odd limbs that just bothered me. Received detailed proposal covering every detail discussed and gave approval to start. Crew was amazing, great communication, couple extra requests taken care of, and left a huge job looking much better than when they started. I really can not say enough about their crew and abilities. One large tree completely removed between two houses and not one issue at all. No big oversell, no promises undelivered, great communication from the start, and every aspect of their service handled professionally. I can honestly highly recommend Heart of Texas Landscape for any tree work a homeowner or business might need. Use them! John H. Belton, TX

I just had work in my yard done by heart of Texas. They did a great job! The only and main problem…read morewas afterwards and I got their bill. It was as they had quoted me except they wanted another $66 because I was paying with a credit card. This was something they didn't tell me about until they sent me the bill. If I had known they were going to charge me for using my credit card I would have never used them. They should have quoted me that charge at first and given me the chance to use them or someone that doesn't charge for credit card use. Poor business practice and I will never use them again.

General Longhorn Home Services - fireplace - Updated October 2026

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