This review is for General Duffy's Annex.
Ever since I found out about Monday wing night, I have been coordinating getting my work collogues out for a bite after work. The first time was great as I recall. It was just me and one co-worker and we placed just one order of wings for the both of us. Second time, it was me and a different co-worker. The bartender/server was brand new. The order came out a little wonky but no big deal. We just figured it was because he was new. Third time, myself and three other co-workers. We have scheduled this to be a regular outing and people are excited. Third time was not a charm. We had trouble getting the correct orders and it took forever. There were maybe a couple other tables of people there so I can't understand why it takes so long to execute a chicken wing. I've worked in the restaurant business as well as made wings at home. They are one of the fastest and easiest items to execute. That is why so many bars have them on the menu!
Okay, we chalked it up to someone having a bad day. Next time, fourth time.
Myself and a co-worker show up and order a beer and wings separately. I order 10 wings (2 different flavors) and a beer. What I get handed is a massive mug of beer. Not your typical pint glass that I have gotten there and at every tap room I have ever visited. I was a little shocked, but thought maybe they were out of pint glasses? I didn't say anything. I gave her my card and left the tab open. My co-worker orders a beer and wings and another co-worker shows up. He tells me that the beer I just got cost $10 and that it is the new "thing" they are doing. They won't ask you what size, they just automatically give you the most expensive beer. Hmmm. Okay. Well, it might get warm but I try to see the bright side. At least I won't have to get up for a second beer.
At this point we have four people at our table. There was one other table of people who looked to be the bartender/servers family and her kids? There were two young kids running around the bar screaming and doing kid things. Whatever. Then two scruffy looking guys come in and what appears to be a mother and her adult son. They order and sit down. Okay, so now there are four tables, three of them eating, including us.
The first order comes out and goes to the person who ordered third. What?
The person who ordered second then got hers. The first order that came out was wrong. He didn't get the kind he ordered. So she put in an order to correct it. Then another order comes out for the correct wings and I get my food.
After we sit and chat, I decide to order 5 more wings. Still only four tables of people in the bar. 20 minutes later, everyone (even people who ordered after me) are getting their orders and I need to leave. So I go to the register to pay and ask for my wings to go. I tell the server I need to leave and mention to her that the last couple of times we were in the wings came out super slow and most of the time were wrong. She said that they, bake them first, then deep fry them and so it takes a while. Weird. I have never cooked a chicken wing twice, but okay. Then she said that literally just before we came in they had just sold 100 wings and they do run out. At that moment, Tanner comes out with wings in hand.
I knew who he was and said, "oh, you are probably the person I should talk to about this". He looked at me confused. The server tried to explain that the wings took a really long time and that I just wanted a box to go. He then says those wings aren't mine, they are for his scruffy buddies over in the corner.
The server tells him no they aren't. I begin to explain to him my concerns about the time it has taken and the mix up in orders coming out of the kitchen in an effort to maybe help him improve a process? Something they are doing isn't right. He takes my wings, from the plate and puts them into a box, doesn't say a word to me, turns to his buddies who are now standing at the cash register. "Hey bro! What's up!?" And they start bro-ing. He literally looked at me. Knew I was having a problem with the food/service, and turned away to greet his bros. He completely ignored me. I would like to add, that I was not upset, mad, yelling, belligerent or anything. I was respectfully giving feedback. And he completely ignored me. The server apologized and said he is just stressed out. I'm sorry, but that gives me some serious pause about either Tanner's character or his customer service skills. I guess the moral of the story is, if you are bros with Tanner, you will get great service. If you aren't don't waste your time. Because he doesn't care. read more