Ive had this company for about 4 years now. During the first year the internent had low signal…read morewould go in and out at all times. Unfortunatly this was the only company that could service my apartments. Their equiment is not upto par, you will need to get some sort of wifi extender. Most likely you'll have to try the router and wifi extender in different areas to get stable signal. If you want TV's you'll also have to try different areas. After figuiring that , signal has been stable. I do like their affordable prices. I dont blame Phonoscope, I blame my apartments as they do not allow other companies because new wiring has to be done (to get better signal), since its an old complex(and they are being cheap).

This review is specifically about the tech support I received from David Acosta at Phonoscope. He…read morewas very patient and thorough as he assisted me in figuring out which which room's outlet I was supposed to connect my modem to to access the internet service, and then troubleshooting the issues I was having, and even guiding me through setting up my router and inputting the correct info/specifications into my router's app. As for the internet service itself, that's yet to be determined because I just now got it all hooked up. But thank you, David, for your thorough assistance and good customer support.

Had a really smooth experience here recently! Moved in to a new apartment complex that offers a…read moretech package serviced by Xfinity, and had to come to this location to pick up my router and cable box. The woman who assisted me was kind and efficient, and I was in and out with no problems! Super happy with my first Xfinity experience, and haven't had any issues with my services so far after about two weeks

I wish I could give a corner of a star or no star at all…read more I truly regret ever doing business with this Comcast/Xfinity Business location. What should have been a simple service turned into months of stress, conflicting information, unexpected charges, and eventually a collection issue. Based on my personal experience, I would NOT recommend working with Amadou Ba. I trusted what I was told before signing up, and unfortunately, what I experienced afterward did not match what was promised. Business owners, please get EVERYTHING in writing before signing anything here. And a special "thank you" to Lorinda Resendez, the manager, for all the help I NEVER received despite my repeated attempts to get this situation resolved. I wish someone had warned me beforehand, so I'm warning the next business owner: please proceed with caution.

Hoonestly I've received lots of help and fantastic customer service, he's very kind and very…read morehelpful in general, helped me with the phones and insurance and offered me cheaper prices to help me out payment wise as well, Wilmer is in fact the guy you want to attend you, I've been here 3 times and I've always had him attend me and I've been in and out fast and efficient

I only gave them a 1 because there was not 0…read more Went in to pick up a box for a TV we had paid for over the phone and they would not unless we paid them Worthless service and could care less if we were taken care of . Called and same company Xfinity is sending us one to be delivered as we refused to go back We have been dealing with this for 3 days

had to call and cancel my service because my apartment complex required that I have Xfinity (idk…read morewhy) I was transferred to a loss prevention department (this is apparently the department that handles the account closures) where the woman I spoke to proceeded to accuse me of lying about my apartment requiring Xfinity she got angry when I refused to stay and repeatedly said that I was sus and weird because of a requirement in place by my apartment lol. I will literally never get frontier again and it's 100% because of her

Absolute horrible customer service literally non-existent. My outages are more often than my…read moreworking internet. I am leaving them as we speak.

Tony is the best and his staff rocks fast in and out No…read moreproblems at all Recommended

Service for returning the equipment was pretty good. Walked in and someone came to greet me and…read morecheck in my equipment. In and out in a couple of minutes only. Was a nice guy who helped me. Seemed knowledgeable too. The internet service itself was fine for us these past couple of years. Never had an issue really. But I have before elsewhere with this company. Just not at the current place I'm living.

This company is the worst cable company for its scheduling and the technicians that they send out…read more I have been trying to get them to fix the ongoing line issues in my neighborhood for two years. I don't have another choice for service in my neighborhood. The techs never call, and they show up late. They have claimed "it's not their job to call". They always see issues with incoming signals from Charter. The tests are run from my modem, outside my house, outside my neighbors house, and the node in the neighborhood. Every time they show negative signals (-10 on the meter they use). Calling in gets someone in the internet department that can not see the technicians notes, especially in regard to the negative 10 read from the technicians meter. Yeah, the internet department can't see the notes from the internet technicians or internet line technicians. One must go to the cancelation department to get someone who can access the notes. Of coarse, they can't help to get internet issues fixed. They can't schedule, either. The schedulers from the internet department always want you to miss work to meet the first technician that comes out (unless you want to wait around on a Saturday). The first tech does the tests I described, then they order a line technician. Only the first tech can order a line technician. When they have no-showed in the past, I have had to stay home another day. If you have another choice for providers, I strongly suggest going with them. If you only have charter for high speed internet, consider DSL. I should add, I've been trying to get them to come out, and I just got a confirmation email that I am scheduled for 10-11am. I never agreed to that time, and I reminded them that I will never miss work again. They must come after 5PM. Also, I have been waiting for a call-back from them all week. When I called today, they said they see an open ticket for me, and they can not create another one. The ticket mentions calling me to work out a scheduled time and date. Again, no one called, and no messages on my phone (they don't appear to understand that leaving a massage would confirm they called). Also, no emails saying they tried to call. Why,...they did not call. Almost every month they have to come out. They send the same group of guys, and they assure me "they fixed it this time".

Dennis was my technician he came to install new equipment and he did an excellent job! I give him 5…read morestars

I'm hoping they're still in business. They did great work while walk mounting the television a…read morewhile back for me. They used the correct conduit and cabling rated for in wall usage. Cleaned up after themselves, exceptional service

We purchased a security camera system from this company in 2018 for our business on Eldridge…read moreParkway. In November 2021 we switched out wi-fi from Comcast to AT& T Abe the cameras stopped working. We were told to contact the installer to change the IP and we tried to do so. It is very hard to find someone to talk to and was after January this year that we were able to talk to the owner and he told us that they charge $99 for the service and we told him that we agree on paying this amount. Two weeks passed and nobody showed up and after several calls two technicians shows up on Friday afternoon and spent about 6 hours working on it and finally at around 9:00 pm they said that they will come back on Tuesday with a laptop to finish the work. Two weeks later I contacted the owner and told him that they didn't show up as promised. He told me that the technician was Sick and he promised me that they will come the following Monday at 5:00 pm. No body showed up and I tried to call several time and left messages but no one returned my calls. I had to hire someone else and it took him less than 30 minutes to fix the problem. I advise everybody not to deal with this company.

I've had Ezee fiber for a few years now and honestly it's been the best service I've had in…read moredecades. The price was great and actually doubled my speed while cutting my bill in half. Customer service was great when I installed a few years ago and even now when I called in with questions regarding my bill. The service agent seemed incredibly knowledgeable and knew exactly what I was asking. I wish I had gotten his name but I am grateful to have had him. If you're hesitant about making the switch over, I'd highly recommend it!

I'm giving them 2 stars because Darryl Reese, our salesman was very nice, professional and helpful…read more And our download and upload speeds are good. However, I'm not at all happy with John Wilson. We had to file a claim because the installer ran into an HVAC wire in our attic. It was a Saturday afternoon. So we had to pay a weekend AC service call which was expensive. John Wilson denied the claim stating that the installer didn't run into a wire when we knew he did. Our AC starting blowing hot air right after the the installer came out of the attic. Moral of the story...if you choose Ezee Fiber, don't let the installer go in your attic.