This company is the worst cable company for its scheduling and the technicians that they send out. I have been trying to get them to fix the ongoing line issues in my neighborhood for two years. I don't have another choice for service in my neighborhood. The techs never call, and they show up late. They have claimed "it's not their job to call". They always see issues with incoming signals from Charter. The tests are run from my modem, outside my house, outside my neighbors house, and the node in the neighborhood. Every time they show negative signals (-10 on the meter they use). Calling in gets someone in the internet department that can not see the technicians notes, especially in regard to the negative 10 read from the technicians meter. Yeah, the internet department can't see the notes from the internet technicians or internet line technicians. One must go to the cancelation department to get someone who can access the notes. Of coarse, they can't help to get internet issues fixed. They can't schedule, either. The schedulers from the internet department always want you to miss work to meet the first technician that comes out (unless you want to wait around on a Saturday). The first tech does the tests I described, then they order a line technician. Only the first tech can order a line technician. When they have no-showed in the past, I have had to stay home another day. If you have another choice for providers, I strongly suggest going with them. If you only have charter for high speed internet, consider DSL.
I should add, I've been trying to get them to come out, and I just got a confirmation email that I am scheduled for 10-11am. I never agreed to that time, and I reminded them that I will never miss work again. They must come after 5PM. Also, I have been waiting for a call-back from them all week. When I called today, they said they see an open ticket for me, and they can not create another one. The ticket mentions calling me to work out a scheduled time and date. Again, no one called, and no messages on my phone (they don't appear to understand that leaving a massage would confirm they called). Also, no emails saying they tried to call. Why,...they did not call. Almost every month they have to come out. They send the same group of guys, and they assure me "they fixed it this time". read more