Terrible communication from office.Lousy pickup service, will not pickup if construction going on…read moreeven if Building is acceptable. Couldn't communicate with drivers they don't speak English.Clothes were clean and folded.The office people need communication classes.

3/26/26 EDIT: Ben who owns Laundry Party LLC, illegally hired an NYC law firm to send a slanderous,…read morethreatening, intimating letter full of lies to me, a Massachusetts senior citizen, to try to force me to remove this 100% honest review. Laundry Party LLC has no ties to NYC and the lawyers of Dash & Associates of NYC are not licensed in the state of Massachusetts. Ben has made NO attempt to amicably settle this matter, instead he's illegally hired an NYC law firm to intimidate, threaten, slander, bully, and harass me to try to force me to remove this 100% honest review. See photo I've attached, Laundry party washed my light color clothes, either with my dark clothes, or someones dark clothes. And the shirt on the right which used to be the same color as the one on the left, came back dingey blueish gray color. Ben claims my clothing is cheap quality and it faded. Thats impossible. Bens company washed both shirts several times over the course of 3 months. But the week in question, only the shirt on the right was washed by Laundry Party, not the one on the left. The one on the right as you can see, came back horribly discolored. When asked about it, Ben refused to discuss any compensation whatsoever, and instead blamed me, then illegally hired an out of state lawyer to harass me. Someone named Attorney Barbara Harper from the offices of Dash and Associates of New York City NY. Ben was apparently thinking he would intimidate, scare, bully, and harass a senior citizen into dropping this issue and removing the 100% honest reviews I have left here and on Google. Harassing, abusing, intimidating a senior citizen is illegal. Ben also lied to the lawyer that claims he has tried to amicably settle this with me. He has not. He called ONCE told me he would not compensate me and after a few minutes hung up on me. I have proof I called Ben over a dozen times, emailed several times, sent a note in my laundry bag as well, all asking politely to have a conversation to settle this. Ben knows my name, my phone number, my address as well as the contact information for the state of Massachusetts department he has a contract with, to do laundry for elderly persons. And Ben has refused to contact me, return calls, answer emails, and he refused to discuss it when asked by the state of Massachusetts department he's contracted with. Ben, nor anyone from Laundry Party have tried to negotiate this in good faith at all. He's trying to get out of taking responsibility for what happened to my clothing. See the photo, that's 100% proof a load of my clothes was ruined by Laundry Party. Ben also lied and said I never sent the clothing back so he could try to clean it. I sent it back several times and every time it came back just as dingey nasty bluish gray as you see in them photo. Now Ben and Dash and Associates have opened themselves up to have legal charges of threats, intimidation, harassment and bullying of a senior citizen. Dash and Associates and Ms. Barbara Harper are NOT licensed to do business in the state of Massachusetts and have NO business sending legal communications to anyone living in Massachusetts.

I used this cleaning service on the recommendation of a relative. I had 2 comforters cleaned…read more(Queen and King). It was expensive at $40.00 each but I needed them done quickly. I picked both up about a week or so after due date. One was extremely wrinkled which I wasn't expecting at that price point nor from a professional service. Of course, the fabric and late pick up may have contributed but I've had the same comforter cleaned before at half the price without wrinkles. Not sure what happened this time around and will seek other options in the future.

I hate to write negative reviews but I was very disappointed. I had a kilt with a broken buckle…read morethat needed to be resized and a leather jacket with a small tear. I chose to come here because they can work with leather. The tailor said there wasn't anything she could do about the kilt and brushed off my request for an inside pocket on the jacket. I drop off the jacket to be repaired. Two week and twenty bucks later I come back for the jacket. Instead of being patched, the tear is messily stitched. There's so much stitching I can feel it through the sleeve. She said she didn't have any material, not even a square inch of black leather that would have done the job. I ended up taking the kilt to another tailor who did a great job in half the time and for less than the quoted price. I'm thinking of taking her the jacket, getting the amateurish stitching ripped out and redone properly. I don't want to speak ill of the hardworking people who run this place. But I'm afraid I would be back do to poor customer service and craftsmanship.

I've been coming here to do my laundry for years! Love it! Always clean, and the staff is amazing!…read moreBecca and the girls always make me and my son feel welcome. They go above and beyond!

It should be zero stars. I used their laundry service following a surgery when I couldn't get into…read moremy basement for awhile. They picked up my laundry and returned it two days later than promised. They obviously did not use the laundry detergent I sent with the laundry because the towels came out rough and scratchy and had to be rewashed by me. They also did not return the brand new bottle of laundry detergent to me. (Yes, that was silly of me to give to them but silly me trusted them.) When I complained, they promised to credit me the cost of the detergent. That was 3 months ago and it hasn't happened, despite promises as recent as few weeks ago. Do NOT use them.

They didn't have my item ready days after it was supposed to be…read more The person at the counter said they only take cash and my ticket had no date, no info but my phone number. They said to wait until they called me when the item was cleaned and ready for pickup. There is something awry at this place and I doubt I will ever get my item back. I would never return to this place.

HORRIBLE BUSINESS! I am submitting this review on behalf of a friend who is a very, nice and kind…read moreperson and didn't want to cause anyone any trouble but the public needs to know about places like this. The fact is my friend brought a men's dress shirt to Peter Rapid for alterations- shortening the sleeves, taking it in some and shortening at the bottom. He was charged a whopping $100 for this service! He could have purchased a really nice new dress shirt for much less. At first she was going to charge extra for cleaning it but then at the last minute agreed to include cleaning. This is disgraceful that a business would take advantage of a person this way, especially in this economy where we are all just barely keeping our heads above water. NEVER NEVER NEVER give this place your business! They will rip you off!!

I was very impressed. I brought 2 of my work pants in because I couldn't get the nice crease down…read morethe legs and they came back clean and perfectly pressed! It was honestly better than when I first bought the pants. Reasonable priced (I think) but it does take about a week.

From the owner: Professional Dry Cleaning since 1958…read more Family owned Dry Cleaning and Laundry service. In business over 60 years. Handles all types of cleaning for your clothing and household items. All work done on premise in East Longmeadow store. Fast service, expert alterations, comforter cleaning, leather and suede cleaning, wedding gown preservation, antique garment restoration, spot removal specialists.

This place deserves far better reviews than it has, at least where I go in the Amherst location…read more The customer service is excellent & accommodating & the cleaning has been good for me so far for 3 important items including a last minute bridesmaid gown which was returned to me within 2 days. All the cleaning is green at no extra charge & they clean Ugg boots & do alterations as well, all with a smile. I plan to work with this small business for all my clothing needs. One thing to be aware of is that any items they send out to their Holyoke location to be cleaned might not be returned until after 3 or 4pm on the day of pickup, so plan accordingly!!

They have been reliable for the last 10 years. Also friendly and attentive…read more Turnaround time is good. They always know who I am, even when employees turn over, which has been nice. Clothes are returned in very good condition, just how I want them. To me, cleaners are not the kind of thing to rave about if they're great. Only to complain about if they're not. So let me say this business has been solid friendly and reliable for a decade.

Clean and friendly! 20$ per load to wash and dry! $$$$…read moreCoffee shop and others stores nearby gives you something to do while waiting.

The place is MAGIC. Clothes come back clean and folded in the same day. Each item comes back crisp,…read morefresh, and perfectly handled. Very pleasant, friendly and attentive staff - feel like home and the way grandma used to treat our clothes. It exudes a welcoming, homely feel with very friendly staff. Very much reminded us of grandma's laundry room in our old house.