Overall, recommended. Thoughts:…read more BAGS, NOT WEIGHT: Unlike other services I've used in the past, who "weigh" your clothes, LP charges a flat fee per bag - so whatever you can stuff in their large bags is $20 per bag. I like this system a lot, as I don't have to worry about certain items being more expensive and I know what I'm going to be paying without waiting for someone to come and weigh everything. My husband and I have done some testing and found that the bags come out to a little under twice as much cost as doing the laundry ourselves at the laundromat. It depends, though, if that time is worth it to you. It is to us. ONLINE ORDERING: They have a nice online ordering system. You can specify days/times and locations for pick-up/drop-off. On that first menu, they also have additional services for around $4-$6 fees such as stain removal, special delicate wash, same-day service and other things I've apparently never used because I can't think of them. SERVICE: Service has been prompt. Clothes has been delivered well-folded, although packed in a plastic bag rather than a paper bag (so things do get wrinkled) and nothing lost as of yet. I order the unattended drop-off/pick-up and I like that I get email notifications when that has happened. If it is a day I'm off work, I actually do head home to bring in the laundry (tip for management if you are reading this - putting undergarments somewhere hidden would be appreciated; the bags are clear!) UPDATES: *March 2016: So far great service. Highly recommended. *July 2016: I've had two white items come back recently with stains. A few days later: Good response from Laundry Party (Ben) via email that attests to how much they do seem to care about customers. For me, I haven't been able to reach them via phone, but email was prompt (between one minute to one day except on the weekends, I think) *August 2016: I'm graduating to more delicate items that I care about; so far, so good.

Terrible communication from office.Lousy pickup service, will not pickup if construction going on…read moreeven if Building is acceptable. Couldn't communicate with drivers they don't speak English.Clothes were clean and folded.The office people need communication classes.

Teeeee-riffic place…read more My problem: I had just purchased a $140 Calvin Klein red sheath dress for Christmas doings in Arizona. It looked lovely on me! I wore it only twice. Then, a big grease splatter pockmarked the front on Christmas Eve... I couldn't even wear it on Christmas as planned. Without thinking, I dabbed a tinnnny bit of water and Dial soap on a washcloth and tried to wipe some of the grease away. It dried overnight and in the morning, I was met with a large water stain that had eclipsed the diminutive grease spots. I knew it was dry clean only, but I had no idea that this would happen! I was heartbroken. I flew my damaged dress back to MA and brought it to Five Star Cleaners. The two older ladies at the shop complimented me on the dress, and said that they'd try their best to eliminate the water stain, as well as the grease spots. Nothing could be guaranteed, of course, because water stains are notoriously difficult. Because of the holidays, Five Star was a little backed up, but I was in no rush. I just wanted my dress to be "fixed." Fast forward about a week later (I forgot to pick it up a few times), I dropped in again to retrieve it, about 5 minutes before closing time. I didn't have my receipt, but the gentleman was able to look up my information nevertheless. He hung my red dress up for my inspection and WOW! not a trace of grease or water stain to be seen! And here I was, imagining that I'd have to dye it purple, or buy another $140 dress to replace it. Obviously, I'm super excited that for less than $15 my damaged dress was returned to like-new condition. I highly recommend Five Star Cleaners for dry-cleaning services, but they also do hemming, repairs, and more. They are honest and straight forward, and do not hesitate to convey their prognosis of your problem. If they can fix it, they will try. If it will be expensive, they let you know up front. I'm so very grateful that they were able to rescue my dress!

I used this cleaning service on the recommendation of a relative. I had 2 comforters cleaned…read more(Queen and King). It was expensive at $40.00 each but I needed them done quickly. I picked both up about a week or so after due date. One was extremely wrinkled which I wasn't expecting at that price point nor from a professional service. Of course, the fabric and late pick up may have contributed but I've had the same comforter cleaned before at half the price without wrinkles. Not sure what happened this time around and will seek other options in the future.

I've been coming here to do my laundry for years! Love it! Always clean, and the staff is amazing!…read moreBecca and the girls always make me and my son feel welcome. They go above and beyond!

It should be zero stars. I used their laundry service following a surgery when I couldn't get into…read moremy basement for awhile. They picked up my laundry and returned it two days later than promised. They obviously did not use the laundry detergent I sent with the laundry because the towels came out rough and scratchy and had to be rewashed by me. They also did not return the brand new bottle of laundry detergent to me. (Yes, that was silly of me to give to them but silly me trusted them.) When I complained, they promised to credit me the cost of the detergent. That was 3 months ago and it hasn't happened, despite promises as recent as few weeks ago. Do NOT use them.

Reviewing dry cleaning services is tough. Usually, one isn't shopping around for a dry cleaner, and…read moreit's a matter of what's closest. And I admit, this is closest to me. But when I first moved here I tried General Cleaners in Easthampton. I believe the price is comparable. However, Peter Rapid will rush your order for no extra charge. This was invaluable when I had a few pieces to work with in my work wardrobe. They are always efficient with check-in/out. And by now they know my account number, which makes me feel part of a community-oh Cheers!.

They didn't have my item ready days after it was supposed to be…read more The person at the counter said they only take cash and my ticket had no date, no info but my phone number. They said to wait until they called me when the item was cleaned and ready for pickup. There is something awry at this place and I doubt I will ever get my item back. I would never return to this place.

I was very impressed. I brought 2 of my work pants in because I couldn't get the nice crease down…read morethe legs and they came back clean and perfectly pressed! It was honestly better than when I first bought the pants. Reasonable priced (I think) but it does take about a week.

From the owner: Professional Dry Cleaning since 1958…read more Family owned Dry Cleaning and Laundry service. In business over 60 years. Handles all types of cleaning for your clothing and household items. All work done on premise in East Longmeadow store. Fast service, expert alterations, comforter cleaning, leather and suede cleaning, wedding gown preservation, antique garment restoration, spot removal specialists.

They have been reliable for the last 10 years. Also friendly and attentive…read more Turnaround time is good. They always know who I am, even when employees turn over, which has been nice. Clothes are returned in very good condition, just how I want them. To me, cleaners are not the kind of thing to rave about if they're great. Only to complain about if they're not. So let me say this business has been solid friendly and reliable for a decade.

This place deserves far better reviews than it has, at least where I go in the Amherst location…read more The customer service is excellent & accommodating & the cleaning has been good for me so far for 3 important items including a last minute bridesmaid gown which was returned to me within 2 days. All the cleaning is green at no extra charge & they clean Ugg boots & do alterations as well, all with a smile. I plan to work with this small business for all my clothing needs. One thing to be aware of is that any items they send out to their Holyoke location to be cleaned might not be returned until after 3 or 4pm on the day of pickup, so plan accordingly!!

The lady there was still super nice, patient, and immediately knew that it was me when I came in,…read morethey ultimately really made up for what happened and I can see myself still coming back down the line too!

Clean and friendly! 20$ per load to wash and dry! $$$$…read moreCoffee shop and others stores nearby gives you something to do while waiting.