The waffles were very good I did get it without bacon and they did it wrong but they fixed it very fast. Another person in my party get the tater tots that was to die for they were we crispy. The service was fine nothing special speed wise but our server was the nicest person I have seen at a restaurant in an airport. The ambiance was good for an airport. I would recommend but it is very pricy. read more

Gene’s Bistro - New American Near Me - Chicago, Illinois

Stopped in on a layover. Greeter couldn't have given fewer fucks about any party. Cold. Flat. Nonplussed. Almost seemed like a busser someone had forced to work the door. Not welcoming. In a restaurant with ample free seats scattered about, he chose to cram us into a small two top between other parties. Everyone brimming with luggage. No other staff cared to offer a better option when I asked. So we left. It doesn't matter how captive your clientele is, phoning in garbage hospitality for vastly gouged and overpriced food in an airport is a shit move. Don't offer these guys the chance to make already-tricky travel in an already bad time in the American air travel business more disappointing. Choose somewhere else like we did. read more

1 Star - Worst Customer Service and Management I had one of the worst dining experiences ever at Gene's Bistro. The customer service was terrible from the moment I walked in. The servers had a bad attitude, were completely unprofessional, and acted like they were doing me a favor just by taking my order. The food was just as disappointing--bland, poorly prepared, and absolutely not worth the price. On top of that, they forced me to buy a bottle of water, which is ridiculous and shows how little they care about customers. Management was no better. Instead of fixing the issues, they ignored them and allowed the staff to continue treating customers poorly. It's clear that customer service is not a priority here. The manager on the left of the first picture seriously needs training on how to handle an unsatisfied customer. Instead of addressing the issue professionally, he focused more on defending his employees than actually fixing the problem. It's clear the owner doesn't care either--being inside an airport means they assume customers won't return, so they treat people however they want. WHAT GOES AROUND COMES Around I honestly hope people think twice before going to this restaurant. There are plenty of better places with good food and respectful service. Gene's Bistro is not one of them read more

Gene’s Bistro - Manager need professional training - New American Near Me - Chicago, Illinois

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looked like a nice place to grab a bite during my layover but unfortunately it was not. I paid $30 for this burger with meat that was practically paper thin. The lettuce was soggy, hot and cooked with the burger. I tried deconstructing it to try to at least get some protein but I couldn't stomach it :( I hate being negative and I don't blame the server, she was not very friendly but I know how tough the service industry is and it's not her fault the food is bad. Sharing this to warn others like me, to not overpay for a bad meal and just go somewhere else! read more

Gene’s Bistro - breaky burger - New American Near Me - Chicago, Illinois

Wings were spicy hot and sauced; too the point you had to choke em down and follow with a beer. So actual taste of the wings was limited. Could not finish wings due to heat. Burger was decent; nothing to write home about. Ladies said salad was meh. Service = I appreciate spunky attitudes, our server was "in the right" and basically told our four seat as such. Beer cold. Reasonably priced. read more

Don't waste your time! The very large "bartender" broad was beyond rude! I was talking to my husband, she interjected that that side of the bar was closed, which I was already told (as I was proceeding to get up), I again tried to talk to my husband, and she rudely interjected herself AGAIN!! I told her I wasn't talking to her and she replied that she was talking to me and that she ain't gonna be serving me! Good! Because with attitude like that, the last thing I want to do is patron an establishment that talks to their customers like that right out of the gate! Move on to the Hubbard Inn, because they provide MUCH BETTER SERVICE with welcome arms!!!!! F this place!!!! read more

Slow. Disorganized. ZERO communication. Zero stars for customer service. Overall a terrible experience. Multiple customers were sat and left because this place is awful. I was charged for everything listed, but only received the drink. Lady was rude when I asked for a refund and attempted to argue with me. I just walked away to grab food from a different place. Almost didn't make my connection because of this place. read more

Gene’s Bistro - Order receipt. - New American Near Me - Chicago, Illinois

Two of us sat down at a high-top table. Shortly after, one person went to the bathroom, and an employee came over and immediately rushed me to order. She told me that both of us had to order food or drinks if we wanted to sit there. I understand that restaurants may have seating policies, but there is a professional and respectful way to communicate them. Her attitude made us feel unwelcome and pressured before we even had a chance to settle in and look at the menu. The owner really needs to address the customer service and employee attitude. Experiences like this can drive customers away. We came in expecting to enjoy ourselves, not to be rushed or treated like we were a problem simply for sitting down. read more

Food was lukewarm at best , brioche bun appeared to have been toasted and put aside in batches to be taken out when they need to make a sandwich. Bacon was undercooked . Cheese on sandwich was cold and barely melted. Tater Tots were also lukewarm and greasy to boot. Server acted as if she did not want to be there and looked annoyed when I asked for a soda refill ( my glass was 3/4 ice and flat ) . She brought it out in a to go cup , I guess that was my cue to leave. read more

Got to the airport early and wanted a place to stop, sit down, and eat. The food was good for an airport. It was our breakfast. The service was busy and not so personal. The greeter was great. Very friendly and talkative. This was right outside the main eating area, so it wasn't noisy, which was wonderful. If you're looking to sit down and eat, you might try this place out. read more

Gene’s Bistro - Cheese Omelet - New American Near Me - Chicago, Illinois

Stopped here for a bite to eat and drink before my flight home - definitely picked the wrong spot. Only pro - quick seating and overall service was quick as well. Asked for water with my margarita (which was $25), never received it. Scan code on table didn't work - kept pulling up another customer's order for a pulled pork sandwich. Chicken parm was basically a chicken finger with a piece of cheese on top of pasta. Way too expensive - wild that I had a $60 bill plus tip. Definitely will not return my next time to MDW. read more

Gene’s Bistro - chicken parm - New American Near Me - Chicago, Illinois

Besides being overpriced ($22 + tax), the turkey club sandwich had turkey rolled up high, but in less than half of the bread; clearly to give the illusion of a generous portion. I expect to pay more in an airport, but at least be honest with the presentation. read more

Had a 5 hour layover and was looking for a place to sit and have dinner. My fiance decided on this place. We stood in line for approx 20-25 minutes before being seated. Lots of flights were delayed so it was pretty crowded. Service was quick. We ordered the pulled pork sandwich and chicken wrap, both with fries. The alcoholic drink menu prices was OUTRAGEOUS so I chose to pass on that. The food came within a reasonable time frame and honestly it was surprisingly VERY GOOD! It didn't taste like I was eating at an airport. The pork was juicy with flavor and the wrap was fried and seasoned quite well. Although I do not prefer to spend my money on over priced airport food, this experience was well worth it. read more

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Was seated and it took 15 minutes to get water or any attention. Ordered the poke entre and received a dish that didn't even have the food displayed on the menu. Called the waitress over and she went to talk to the cook who said they were out of the ingredients. I asked for the manager and was told the cook was the manager and couldn't come out of the kitchen to hear my concerns. I told the waitress I want what I ordered. She took my plate and you could hear her loudly talking to the chef/manager. She came back and said there was nothing she could do. I asked for a manager again. Another lady came out and loudly was explaining there was nothing she could do and offered me a 10% discount and walked away. This place is an absolute horrible restaurant. Do NOT waste your time or money coming to this place as the food is not what's on the menu, the server is clueless and the manager does not care that they served me some nonsense that wasn't even on the menu. I hardly ate anything, paid and left ZERO tip. If I could rate this place, I would give it negative ratings as they are PATHETIC. read more

I ordered the avocado toast. The thinnest smear of green slime was served to me. Twe nty bucks for junk. It's the airport so what can be done. If I wanted to get robbed I would go downtown Chicago. Avoid this and be smarter than me and eat first. 7-7-26 at 10:20 am. Great service though. read more

Staff is rude as hell and the food was awful. I ordered the sweet potato fries and they were absolute crunchy as hell crumbs. I may have gotten two actual waffle fries the whole serving. DO NOT WASTE YOUR TIME AND MONEY. read more

Service was great, seated immediately, ambiance was nice for airport eatery, the food was a little bland, would've preferred more seasoning but overall pretty good read more

Good service but typical airport food. Poor quality beef patty on my burger. Nicer place to sit and dine at Midway versus fast food but you pay for it. Prices are high. read more

Gene’s Bistro - Bacon cheeseburger - New American Near Me - Chicago, Illinois

Great spot I. The airport to sit down relax and get some good food and drinks. Table space is a little tight but manageable. read more

Gene’s Bistro - New American Near Me - Chicago, Illinois

Hamburgers appear to be pre-cooked and only served well done, our server wasn't exactly oozing charm, in fact when we questioned my husband's $26 drink, she said she didn't make it. We have not seen her since. It's a shame Southwest only flies out of terminal C because this place is about the only option. read more

Chicago, Il. Not too bad for over priced airport food. The chicken Caesar was voluminous and ok. The chicken was the pre cooked kind that they get in huge bags. The surprise was the meatball appetizer served open faced on toast. It was actually very good. Probably not a great value at $18, but very typical at any airport, price wise. I think I had ice tea or something to drink but I can't remember a thing about it. read more

Gene’s Bistro - Chicken Caesar Salad - New American Near Me - Chicago, Illinois

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Terribly slow and rude service. Don't speak English. Missing ingredients from the plates.

Do not eat here, we tried breakfast, the home omelette, and the American breakfast. The omelette was not edible the tater tots that come with it were completely burnt. The bacon tasted funny on the American breakfast. The only thing good was a coffee in the service.basically 60 bucks for coffee. read more

Can't gripe about the airport food but I wanted a sit down and this was the closest to my gate and was conveniently there next to the food court. Have to wait in line and the host takes me to the bar stool for breakfast. I can tell there was commotion in the hostess roles because everyone looks so stressed out and look gloomy. I get it's hard in the mornings. One of them got angry that the breakfast orders somehow got mixed up. Us clients didn't want to make a fuss because Sure we all have bad days. My host was nice and attentive and got my breakfast platter. Nothing too crazy. Just sausage and eggs with toast with water. Place is definitely clean and open space. It's decent and would be glad to come by for another round of breakfast read more

Gene’s Bistro - New American Near Me - Chicago, Illinois

Genes Bistro is near B1 gate at Midway Airport. We stopped in for lunch and were served immediately by one of the best waiters we've ever had. His name is Tan. He was efficient, friendly and super anxious to please. We ordered a pulled pork sandwich and a chicken finger wrap. Both were delivered in what seemed like one minute! The plates were huge, hot and came with sweet potato fries that were a definite notch above normal. If you are in Midway and want a great lunch I highly recommend this place. I hope the manager reads this! Great hire in Tan . read more

I had a delicious buffalo chicken sandwich and fries here before a flight - just what I needed. Service was fast and friendly and the food is decent. A good large fried chicken patty (frozen I'm sure) and satisfying fries. They were frozen too, but fried fresh and hot. Savory buffalo sauce and plenty of real blue cheese crumbles. No complaints! I like that you can sit at the bar as a single and there's enough room for your bags. As far as airport food goes, quite decent. It was nice to just sit and order rather than have to wait in line somewhere else, and it probably didn't take much more time. read more

You order your own food online make your own table and they didn't have certain things listed on the menu. The food is really slow to come out and the workers seemed rushed. Not only that but the restaurant itself was somewhat dirty. They dropped off our drinks and left the plate with us for some reason. They only have one cook and everyone seemed uncomfortable in the restaurant. read more

Food was terrible, service was poor. I ordered a bacon cheeseburger and Caesar salad. The "Caesar" was served with wilting romaine lettuce. The burger was precooked and then microwaved right before being served. And to top it off the server went out of her way to be rude to me and the people around me. I would never go back here. read more

Gene’s Bistro - Bacon cheeseburger and "Caesar" salad. - New American Near Me - Chicago, Illinois

Waitress was the definition of rude. If I could do zero stars, I would. Rude to every customer she interacted with.

I know airport prices are higher, but $29.04 for an Old Fashioned at Genes Bistro feels excessive. I didn't even request a specific bourbon -- just ordered an Old Fashioned. They've officially taken the top spot for the most expensive Old Fashioned I've ever had. read more

Gene’s Bistro - Old Fashioned - New American Near Me - Chicago, Illinois

too relaxed of a team. This is an airport where patrons are moving fast; I shouldn't have to wait 7 min or threaten to call management to get water or a menu. It's Halloween, they're all standing around laughing with one another . It's not busy in here but they have about 15 servers; so much confusion. I'd say take the time to walk elsewhere! , the moment you mention manager they all panic. lol. Just do your job. @ me if you wanna have a conversation. This is absurd. read more

Everything was horrible. Burgers were cooked to a crisp. Service was almost non existent. $100 for two burgers and 2 beers. read more

This was exactly the type of food you expect at an airport. We order a grilled chicken club and out came deli meat chicken on sourdough bread. The price for the meal wasn't great either. We had 2 beers and the deli sandwich and it came out to $55 not including tip. If you're traveling with just 1 then it's worth it if it's near your terminal. If you have time... shop around. read more

Gene’s Bistro - New American Near Me - Chicago, Illinois

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Decent for an airport with quick service and decent drinks. I'll agree with the other reviews that it's pricey but on par with any other airport restaurant. A single gin and tonic was $15.99 for reference. We just opted to get truffle fries as we just wanted a snack, not a full meal. They were better than their appearance with a strong truffle flavor. I would've preferred if they were fried another minute or 2 but still pretty good, especially for airport. Our server was also super nice and quick, with no wait for a table. read more

Gene’s Bistro - Truffle fries and single gin and tonic with new Amsterdam gin - New American Near Me - Chicago, Illinois

Rude hostess and host. Nice bartender. Food is complete trash. Don't try and ask for over easy eggs in the AM they will be burned to a crisp no matter how much you emphasize irunny yolk. $20.99 for a breakfast plate is crazy even for airport standards. Go get a bagel or a donut like I should have read more

Stopped by to eat before heading to the hotel. Service was fast, food was great and the drinks were perfect. Yes, this place is definitely pricy but what do you expect from a restaurant, in an airport nowadays. read more

Gene’s Bistro - Pineapple mimosa, and tequila & water. - New American Near Me - Chicago, Illinois

Wanted to call to speak to them but no email or phone number can be found to contact to report this. Was there on 3/14 had a Ceasar salad with chicken. Chicken tasted off and lettuce seemed old had bad stomach and intestinal issues afterwards . Husband had burger and was fine. Unfortunate as this affected my trip. read more

DO NOT COME HERE. RUDE WORKERS. Closed 30 minutes early, took 10 minutes to even acknowledge the line of people waiting to be seated (after glancing at all of us multiple times), and then when we were acknowledged, the lady behind the bar said with an incredibly rude tone that they are only serving to-go orders and we can't be seated. So we just mentioned that they could've at least told us instead of letting us wait the whole time, and she snapped back, "Yeah that's what I'm doing now and why I said we are only serving to-go orders". Clearly their quality of workers matches the quality of food based on previous reviews, absolutely horrible. Guess the universe did us a huge favor. Please go anywhere else. read more

Stopped in for breakfast here at Midway airport in Chicago. Gene's Bistro located as you leave TSA as you head toward B concourse. The food was pretty good. Ordered the eggs, bacon, tots, with sour dough toast. The coffee here is excellent. THE MAIN REASON FOR THE 5 STARS: The service we received by EVELIA was excellent. She has the best personality and super efficient. EVELIA is such and people person and took my jokes. She filled my coffee and I told her "decaf"? She got nervous when I joked with her on that... told her to call 911.... All and all I was joking and she laughed and was super fun joking with her. In all seriousness... EVELIA is the best and I would come back just for her beautiful smile, bubbly personality, and excellent service. Thank you EVELIA for making our breakfast great. You're awesome. read more

Gene’s Bistro - New American Near Me - Chicago, Illinois

Chicken club was so good. Cobb salad - popular & good. Offered as is or tossed. Delightful service. read more

Gene’s Bistro - Chicken club on sourdough. Comes with butter and light mayo. Crispy bacon. - New American Near Me - Chicago, Illinois