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    Gem City Plumbers

    5.0 (1 review)
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    2 years ago

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    Summers Plumbing Heating & Cooling - untitled

    Summers Plumbing Heating & Cooling

    (20 reviews)

    Excellent service, but Exorbitant and unreasonable cost. I asked for breakdown of labor costs/…read morerates and I was told Summers will not provide. Credit card company told me this is not a common business practice and could be indicative of price gouging. Credit card company recommendation was to dispute the charge.

    A Company That Prioritizes Profit Over Employees and Customers…read more My experience with this company was extremely disappointing, and I believe anyone considering working here or hiring them deserves to know what goes on behind the scenes. Rather than professionally terminating my employment, the company kept me on the books for over two weeks with zero work hours and zero income. From my perspective, this appeared to be a way of avoiding a formal termination and the possibility of unemployment responsibilities. Meanwhile, I was forced to turn to DoorDash just to pay my bills while waiting for a company that apparently couldn't even give me the courtesy of an honest conversation. That alone speaks volumes about how management treats its employees. Unfortunately, the problems go far beyond employee treatment. During my time there, I witnessed practices that raised serious concerns about workmanship, accountability, and the company's priorities. Corners were cut, and I observed situations where customers were being charged despite issues being caused or contributed to by the company's own work. Rather than accepting responsibility, blame could be shifted onto the homeowner. When customers pay a plumbing company, they deserve honest work, transparency, and accountability -- not excuses or additional charges for problems the company helped create. I also have serious concerns about the qualifications and experience of certain individuals working in the business, including management's daughter. Based on what I personally observed, I would not feel comfortable trusting her to independently handle plumbing work in my own home. Being related to the owner should never substitute for experience, qualifications, or competence. I also heard substantial concerns regarding the company's financial position, including claims of approximately half a million dollars in debt. While I cannot independently verify that figure, the business practices I witnessed certainly raised questions about its financial priorities and how it chooses to treat the people keeping it running. For anyone considering employment here: Document everything, keep track of your hours, and do not assume management will look out for your best interests. For homeowners: Ask questions, request explanations, and make sure you understand exactly what you're paying for. A company that expects customers to trust it with their homes should be able to demonstrate the same level of honesty and accountability it demands from everyone else. There is a difference between running a profitable business and putting money above employees, customers, and basic integrity. Unfortunately, my experience left me questioning whether this company understands that difference. I would not work here again, and based on my experience, I would think very carefully before trusting this company with work in my home.

    RCG Plumbing - New Water heater installed in under 2 hrs!

    RCG Plumbing

    (24 reviews)

    We've used Robert twice now; for a backup sump pump and now for a water heater. He was the first…read moreto get back to us when we called about getting a new water heater and he was here the next day. Under 2 hrs and we were back in business. Robert is a great guy and does a great work at a very fair price. Couldn't recommend more!

    RCG Plumbing was a great find, that was pleasant, affordable and professional in the way they…read morehandled our project. We had a cracked pipe from winter cold that connected to one of our outside spigots. Rob, knew the situation and what we were asking for (I use very laymen terms) gave a quote and kept that quote. He also was really good at responding to questions I had and we were able to plan the work a few weeks out very easily. Robert came a little late, but that was due to an emergency situation with a customer who had a busted pipe at the water meter. You gotta love a professional who cares about his customers, but other than that, he looked at the situation, went to the store to get what he needed and was done within 30 mins (it was very quick). We were really thankful that he also put in a shut off valve so we could turn off that pipe in the winter so it doesn't get cracked again. It really can't get much better, Rob's pricing was great, his communication was 1st class, his understanding and professionalism was all amazing and super helpful. The facet works great and there is no water leaking at all, the house was clean and now we have our outdoor faucet back. Highly Recommend RCB Plumbing, they would be hard to beat.

    Gem City Plumbers - plumbing - Updated October 2026

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