WARNING: They threatened to "put a lien on the house" when I questioned their pricing…read more I'm 45 years old, have lived in three 100-year-old homes, and have never before left a negative review for a contractor. I hired Honey Go Fix It to reseat a toilet. I chose them because of their 4.9 Google rating and promise of a free estimate. When the plumber arrived, I approved and signed an estimate on a small phone screen. I trusted what he was telling me and was not shown the actual dollar amount displayed clearly on the screen before signing. The technician completed the work in less than 20 minutes and then showed me a bill for $481.65. I was stunned. A wax ring costs about $10 and no other materials were needed. The price was astronomical for the work performed. The verbal quote was mumbled and unclear. When I saw $481.65 on the final bill, I genuinely thought there was a mistake. I declined to pay immediately and called the office to resolve it. Here's where it really went wrong. I spoke to Kassandra, the President of the company, to discuss the situation. Within the first two minutes, before I could even fully explain what happened, she threatened to file a lien on my house if I didn't pay immediately. I offered to pay $300 to resolve it amicably. That's still $900/hour for 20 minutes of work with a $10 part. Kassandra refused via email, claiming their responsibility is to "maintain fair and consistent pricing," while simultaneously admitting that they are "adding extra clarity steps during the estimate approval process to help prevent future misunderstandings." Consistent pricing? Maybe. Fair? Absolutely not. The owner acknowledged in writing that their current process causes confusion. Yet, she still demanded full payment and threatened our property rights. Being immediately threatened with a lien on our house for simply asking questions destroyed any chance of restoring trust in her company. I paid the invoice to avoid the hassle of a lien, but I'm leaving this review so others can protect themselves. If you use this company: 1. Get the total dollar amount in writing, on paper, in large readable text, before you sign anything. 2. Research what competing plumbers charge for the same work. 3. If you can't clearly see the price or feel rushed or pressured, do not sign. This company has lost my business and recommendation. I hope this review helps you make an informed choice.

I called to make a next day apt as our kitchen disposal was clogged with potatoes. Trevor shows up…read moresmelling like he'd just fallen in dog waste, covered his clothing but was dried up. he did put on booties. after about 40 minutes of trying to unclog it he made a phone call came back to me and said it would need to be hydro-jetted estimated cost of $1,000. I told him no thanks, he didnt charge me so that was good. I called Korrect plumbing, 2 nicely dressed, clean gentleman showed up and after about 1 1/2 hours of snaking our drain was unclogged, charged me $450. call Korrect they are professional, hard working and honest.

Lately I have used 5 different Plumbing companies. Three were good and two that promised quick…read moreservice were not. I have learned to always get more than one quote. The job was to replace a broken pipe between the well and the house. It involved cutting up the concrete patio. They also replaced the little galvanized plumbing we had left and put in a new pressure tank. What I particularly liked about Five Star was the quality of work and that fact that they had a person, Jacob, that followed up and made sure that work progressed and was done to my satisfaction. I view that as a good quality control. I also liked the fact that they were the lowest cost by far. Would recommend that to any friends.

Kyle was amazing!!!!!!!!! He went above and beyond what was needed! Our job was outside his scope…read moreof practice and he made the calls for me and had the right people scheduled to Come out! I cannot say enough amazing things about him!!!! Also, Lexie on dispatch took my call, had me scheduled the next day! She went above and beyond preparing me for the steps leading to Kyle's arrival including notifying me that he was on his way!!!! This is how customer service is done you all!

They have been our plumbers for 11 years. Their experienced plumbers have saved us an expensive…read moreslab dig that another company recommended.

Louderback was my 3rd estimate for two jobs: possible septic pipe replacement, and kitchen under…read moresink plumbing. Since they had recently repaired electrical wiring for my home's septic pump and I was happy with their work, I requested an estimate. Instead of quoting a price out of thin air without any type of discussion, Johnny and Mike asked questions, took a look at the prospective jobs, provided their input with reasons, and explained the different costs that led to the final estimate. I hired them, and they were at my house this morning-- within a week of providing a quote. Johnny and Mike did not disappoint in terms of timeliness, communication, respectfulness, work experience, troubleshooting, efficiency, cleaning up afterward, and fair pricing (I chose this co. for the same reasons last time). If you're looking for a plumbing company with integrity, years of experience, and need an estimate, give them a call. I TRUST this company with my home's plumbing and septic needs.

We had a sewer backup in our home. Dayton Sewer and Drain was recommended to us by Howerton…read morePlumbing! Travis was here within an hour of calling and had us back in business in no time. Highly recommend!

Howerton Plumbing recommended this company to clean the drain under my water heater. Gene came out…read morewithin an hour or two and cleaned it. I thought I also needed two other drains cleaned and he told me that they were fine. He was very helpful and honest. The price was also very reasonable. I will definitely use them again when needed.

I got a quote and though I didn't accept the bid we got talking about the project and I later let…read morethem know of needing to have the bathroom floor done. They gave me a positive response on what it would cost and I gladly accepted. Very punctual and professional and completed the job in less than 3 hrs. Perfect in every way. Highly recommend

They were hired through Home Depot to install a new water heater for me. My service window was…read more10am-12pm. No answer from them at 12:12pm. Had to reach out. Then decided to tell me that they are running behind. Could not give me an update to when. 1:54pm still nothing. Had to call Home Depot and ask what is going on. 2:59pm at my house with no heads up. Upset that no one is home now. Finally called me and I told them I will be back in 30 mins. They came inside and tried to tell me I needed all of these things. Told them I didn't need them and they said then we can't do the install. Ask the guy to leave and he did. The best part was he said it would take 6 hours to do the job and drain the old tank. Now I know why they are behind.

Absolute professional, super quick well pump swap. Thorough explanation of what was done and a very…read morefriendly person. I will not hesitate to call Deans again.

I had them come out and replace a hose bib, a shower cartridge and asked about my toilet that was…read moreclogging a little too frequently for which they recommended a new toilet with wider piping. I'm very happy with the quality of the work and I signed and paid for it and yes I saw the prices before I agreed to the work, but I should have looked closer based on what he initially told me. Ryan initially told me that the shower cartridge would be about $300 and the toilet about $800, but they ended up being $396 and $948. $350 labor to replace a $50 hose bib. $350 for the half hour install labor on the shower cartridge and ~$500 to install the toilet all seem rather excessive. They don't itemized costs for any of these things so I don't have specifics. Definitely going to shop around next time.

We've used Robert twice now; for a backup sump pump and now for a water heater. He was the first…read moreto get back to us when we called about getting a new water heater and he was here the next day. Under 2 hrs and we were back in business. Robert is a great guy and does a great work at a very fair price. Couldn't recommend more!

Exactly what I am looking for , Excellent Service ! , Friendly , responsible and quick…read more I will recommend him for any further plumbing services for anyone .

Excellent Company, Excellent Worker, Bryan! Bryan was very…read morekind and very professional and very knowledgeable! Bryan did an iron filter check on our rental home! Excellent job by Bryan!! Highly recommend Bryan and Massive Creek Plumbing!! We are renters now, but we will be purchasing our home soon! We will be happy to call Massie Creek Plumbing for our new home! Thank you so much, Thursday May 2, 2024 Eileen and Bill Sunny Drive Beavercreek, Ohio

Did a good job . Service fee was $89 , labor fee was $199 per hour, part fee was ok but when I…read moretried to pay with my credit card was informed that I would be charged 3 % extra . I felt that this was overkill since the total bill came to $370 for an outdoor faucet replacement ! Not a deal killer but just a poke in the eye .