Very quick identification of the problem, excellent friendliness and communication, and an…read moreeffective solution provided in a timely manner. The entire experience felt professional, smooth, and customer focused

Hi I went in there and bought 1000 worth of tires ( 4 )…read moreinstalled and balanced I was in a hurry to get back to work so ,l had to leave. I went back 2 days later to pick up my old tires and to tell them that the new tires were not properly balanced They were bouncing and shimmying at hwy speeds They basically told me that it was how those tires were, ( not true) and wouldnt even check them Last time ill ever go there . I got the tires balanced at another shop . The ladys in office are great Guys in shop suck

Five-star customer service! They were quick and very professional. I highly recommend them based on…read moremy recent outstanding experience.

They were informative, and sold me tires at a reasonable cost. The tires were of good quality for…read morethe money.

I went in because I had low air and they found a nail in my tire. They took my car and they got a…read moreplug done pretty quick even though they appeared to be busy. The guy behind the counter was really nice. He actually had a personality and acted as if he cared about customer service. I know that sounds crazy but in this day and age, most people seem to act like they hate their jobs. Also, the last time this happened, I took my car somewhere else and the tire light wouldn't turn off. The place I took it to before told me that I just had to drive it and let my car relearn and eventually the light would go off. Discount tire brought out a little tool and just fixed it for me right there on the spot. I prefer it that way. Having the light stay on just made me nervous like something was gonna happen. I definitely recommend.

The guys greeted me immediately, even though they were busy with other customers or on the phone…read more They were pleasant to speak with and willing to go the extra mile to help me. I had a very large vehicle and trailer that was difficult to disconnect for several reasons. They were out of their way to help me get my tires situated and get me back on the road. Thanks yall.

Have taken our cars there for safety tests forever. Very friendly group of guys…read more I think that place has been there since Rockwall was founded so obviously they do a lot of things right. Easy to do business with, great location..

Had never been to these guys but needed an oil change on my truck. After my most recent horrible…read moreexperience with Valvoline, I decided to go with a locally owned place. I was not disappointed. Fast service, friendly folks, and much better prices. Also, they didn't try to sell me everything that I didn't ask for! It's no frills at all, just your friendly neighborhood oil change and tire shop. I will be back.

I love Big D! Always get my oil changed there. They are quick and reasonably priced. They went…read moreabove and beyond the other day and fixed my windshield wiper fluid problem in under 15 minutes. They are the best!

These guys have been taking care of my cars for many years. As soon as I have one out of warranty,…read morethis is where I go. The price is a reasonable and they stand behind their service. Funny name but good people to trust your car with.

Amazing customer service staff greeted me treated me like the cared thank you. Resolved my a bolt…read morepuncture my new tire but the shop was able repair the tire and had me back on the road

Horrible experience. Slow incompetent employees. First person there took 1.5 ! Just changed a tire…read moreto a different wheel, no vehicle. Said tire had a hole but didn't fix it I had to plug it when i got home, then didn't replace valve stem but charged me for one, so it was flat next day leaking valve stem. LAZY! So I had to replace valve stem. now it's good. AVOID THIS PLACE ! You.ve been warned ! Update: Now the wheel weights fell off 2nd day ! I saw the lazy dude try several times to hammer on the wheel weight on,( which is how you should do it), then he was so incompetent he just gave up and used stick on weights, but DIDN"T clean the wheel first and they just fell off !

Great customer service and very honest if they can meet your requirements or not! Jon and the…read moretechnicians are on point!

I just left the military after 26 years. You would be surprised at how many try to take advantage…read more I got a quote from Renegade and then went somewhere else that was less expensiv. (I'm military not rich) the other shop tried the bait and switch and I caught it. I went back to Renegade. After learning more of my needs, they helped me get an even lower price. I dealt with John the entire time. My installation took less than an hour. They care, are knowledgeable and you are not just a number and you feel it when you walk in the door

Professional, fast, courteous, fair!! Love this shop! Highly recommend, they treat customers…read moreright.

Great place and fast service genuine and honest people! I requested tpms sensors installed they…read moreknocked them out in 15 min!

People are QUICK to leave bad reviews these days, so I'm gonna be just as loud about a good…read moreexperience. These folks earned it!! I almost let the reviews scare me off, and I'm so glad I didn't because this Firestone team was SOLID from start to finish. Called ahead because my battery decided to start acting up right before Memorial Day weekend, because OFC it did. Yohon answered the phone and immediately gave "we actually know what we're doing here" energy. Quick, professional, no nonsense. Verified battery was in stock and it's was Kismet! :) I pull up, walk in and and enter Gladis, she greets me; Absolute sweetheart but low key if paperwork had a final boss, it'd be Gladis. She had everything handled w/ my fleet company before I could even stress about it. Calm, professional, and on it immediately. Enter- the Tech Eryn. He installed the battery faster than it takes some places to even acknowledge you exist. Like walks in with mic drop energy - " Ma'am car is ready". Well ok then Eryn - So awesome these 3!! No exaggeration, I think I was in and out in like 15 Mins. Seriously though, this team was great. Efficient, respectful, professional, and just made the whole experience easy when I was already stressed. Thank you

I was driving down a road parallel to a Firestone location when an employee, driving a customer's…read morevehicle, pulled out of their parking lot and struck my wife's car. The employee admitted at the scene that he couldn't see past a truck parked on the side of the road but still pulled into traffic, causing the collision. The police report clearly states that the Firestone employee was at fault. However, after 20 days of no contact, Firestone finally reached out--only to deny responsibility. They claimed they found themselves not at fault, despite the police report. We've now been informed that Firestone is self-insured, meaning they can unilaterally deny fault without going through an independent insurance company. This leaves us either having to take legal action or use our own insurance to cover damage caused by their employee's negligence. Be aware: If you use Firestone's services--or even just travel near their locations--understand that if something goes wrong, they may not take accountability, even when the facts are clear. This has been an extremely frustrating and unfair experience.

Always save me! Great service at a great price! Thankful to live near this business. Honest and…read morereliable

Thank you Maria and Juan with Royse City Tires!!! Maria quickly pulled together a plan to help me…read morewhen I picked up metal in the construction zone on I 30 which destroyed my tire. Within minutes Juan was there for the rescue. They were so kind, efficient, professional, extremely well skilled, and truly cared! They were a true Blessing when I was in distress!!!