Five-star customer service! They were quick and very professional. I highly recommend them based on…read moremy recent outstanding experience.

They were informative, and sold me tires at a reasonable cost. The tires were of good quality for…read morethe money.

The guys greeted me immediately, even though they were busy with other customers or on the phone…read more They were pleasant to speak with and willing to go the extra mile to help me. I had a very large vehicle and trailer that was difficult to disconnect for several reasons. They were out of their way to help me get my tires situated and get me back on the road. Thanks yall.

Yep, that's right, I'm giving 5 stars to Blake and Hudson tonight! I rolled up AFTER HOURS with a…read moreleak in my tire that was happening as I was sitting there - they jacked up my car, checked my tire and then Jon swooped in and FIXED MY TIRE all in less than 20 minutes. I couldn't be more thankful and blessed by these young men just being helpful on a Friday night! Thank you, Thank you, Thank you!

Had never been to these guys but needed an oil change on my truck. After my most recent horrible…read moreexperience with Valvoline, I decided to go with a locally owned place. I was not disappointed. Fast service, friendly folks, and much better prices. Also, they didn't try to sell me everything that I didn't ask for! It's no frills at all, just your friendly neighborhood oil change and tire shop. I will be back.

Everyone at Shields has been very nice, helpful & most important: they do great work!read more

This is the best auto repair shop in the metroplex. I've been to several living in Richardson…read morealmost my whole life and I drive to Rockwall to get my cars serviced because of their high level of integrity, speed, and incredible service. My wife's car ABS light came on and she went to City Garage in Richardson. They charged $110 for a diagnostic and said the ABS ring had slipped but the ring was not sold separately and She had to buy the whole cv axle for $174 plus $130 for labor. They lied. If you search the part it costs $69.99 at auto zone however auto parts stores such as auto zone and oreilly sells the ring for 7.99 plus tax and they all have the same description as follows. "DETAILED DESCRIPTION Dorman's ABS Ring offers cost-cutting convenience. Now you can easily replace the failed or damaged ABS ring, instead of the entire CV shaft, saving time, money and labor. Replacement restores ABS to proper condition, helping to ensure safe steering while braking. Plated steel construction for corrosion resistance. Direct replacement for a proper fit every time. Easy to install." Note easy to install and $7.99 I only trust Big D Auto Lube to work on my cars as they do it ethically and responsibly. They are fast, competitive on pricing and extremely knowledgable and friendly. They won't sell you something you won't need and they will recommend and insist on a repair if it's something you need - but never pressure. Take their advice- A little today will save you a lot tomorrow. Thanks Big D for everything

Don't wast your time because they will clearly waste it for you! Quoted me a price of $45 for…read morelight bulb change and charged me $350 when I got here! Then it took over 2hours before they looked at the car ! I asked them to just put the car back together so I can go and the mechanic that took another car out for a test drive. I then waited another 35 min for another mechanic to tell me I have to wait until the mechanic that started the project comes back. Only after I requested with a sternness to please put the car back together so I can go! Was I able to leave 11 minutes later.

04/02/2026 We just left Mavis purchasing 2 front tires for my Buick. Alex D. is great, we was in…read moreand out with no problems. Now I'm back rolling and it feels great. Customer service is the best I have ever had and prices are definitely reasonable. I will be back for my car and my son truck. THANK YOU ALEX D. SEE YOU SOON

Horrible experience. Slow incompetent employees. First person there took 1.5 ! Just changed a tire…read moreto a different wheel, no vehicle. Said tire had a hole but didn't fix it I had to plug it when i got home, then didn't replace valve stem but charged me for one, so it was flat next day leaking valve stem. LAZY! So I had to replace valve stem. now it's good. AVOID THIS PLACE ! You.ve been warned ! Update: Now the wheel weights fell off 2nd day ! I saw the lazy dude try several times to hammer on the wheel weight on,( which is how you should do it), then he was so incompetent he just gave up and used stick on weights, but DIDN"T clean the wheel first and they just fell off !

I just left the military after 26 years. You would be surprised at how many try to take advantage…read more I got a quote from Renegade and then went somewhere else that was less expensiv. (I'm military not rich) the other shop tried the bait and switch and I caught it. I went back to Renegade. After learning more of my needs, they helped me get an even lower price. I dealt with John the entire time. My installation took less than an hour. They care, are knowledgeable and you are not just a number and you feel it when you walk in the door

Requested a bed cover for my truck. Parts came in quickly and the installation was super fast…read more The service was exceptional. Kevin helped and was not high pressure. Walks you through options and helps you come up with the best match for my truck. The bed cover I got was a good value.

Great place and fast service genuine and honest people! I requested tpms sensors installed they…read moreknocked them out in 15 min!

Pulled in with a flat tire at 3:40 on a Friday, they locked the doors and told me they were closed…read morebecause of rain. Will never be back and surprised they're even in business.

People are QUICK to leave bad reviews these days, so I'm gonna be just as loud about a good…read moreexperience. These folks earned it!! I almost let the reviews scare me off, and I'm so glad I didn't because this Firestone team was SOLID from start to finish. Called ahead because my battery decided to start acting up right before Memorial Day weekend, because OFC it did. Yohon answered the phone and immediately gave "we actually know what we're doing here" energy. Quick, professional, no nonsense. Verified battery was in stock and it's was Kismet! :) I pull up, walk in and and enter Gladis, she greets me; Absolute sweetheart but low key if paperwork had a final boss, it'd be Gladis. She had everything handled w/ my fleet company before I could even stress about it. Calm, professional, and on it immediately. Enter- the Tech Eryn. He installed the battery faster than it takes some places to even acknowledge you exist. Like walks in with mic drop energy - " Ma'am car is ready". Well ok then Eryn - So awesome these 3!! No exaggeration, I think I was in and out in like 15 Mins. Seriously though, this team was great. Efficient, respectful, professional, and just made the whole experience easy when I was already stressed. Thank you

1 star I am posting…read morean additional review because Firestone management has still not provided any meaningful follow-up or resolution regarding my formal complaint, Case #2977465. I filed the complaint on June 12, 2026, and followed up repeatedly. An area manager eventually emailed me, and I provided a detailed written timeline explaining what happened, why I had lost confidence in the Galloway Avenue location, and why I was requesting a refund. Since sending that response, I have not received a substantive decision, status update, or further communication addressing my concerns. My primary complaint is now the administrative handling of the matter. Customers should not have to repeatedly pursue a large company for basic communication after reporting a serious service problem. Even when a company disagrees with a refund request, management should acknowledge the documentation, explain its decision, and provide a clear resolution. The continued lack of follow-up gives the impression that Firestone's complaint process is designed to delay rather than resolve legitimate customer concerns. Based on my experience, I cannot recommend the Galloway location, and I have serious concerns about Firestone's regional management and customer-service accountability.