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    Gateway Garage

    3.0 (2 reviews)

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    Union Station

    Union Station

    3.6(120 reviews)
    0.1 mi

    This is the local metro north station for New Haven. It is the end of the line where mostly…read moreeveryone gets off. It was my first time so I followed the large crowds. There is an interesting underground path that takes you to the main station. It is a very small station compared to others in New York City or Philly. There was a small gift shop and a Dunkin Donuts which had a large line. Outside there was a crowd of people waiting for an Uber or the local bus to downtown. It cost about $20 each way from the city. It was only my first time in New Haven so I didn't know what to compare it to. It was a cloudy rainy day so everyone seemed miserable. I would have to come back here on a sunny day to see if there is a difference.

    I took Amtrak from New Rochelle NY to New Haven Connecticut. I initially chose the State Street…read morestation in New Haven, but soon realized Union is less than a mile from State Street and it's not only much more convenient to get off at Union, but Union is a much nicer landing place. Union also offers more options when choosing routes. It should also be noted that on some Amtrak routes, State Street is the final destination, so the train has to turn around and change direction, therefore debarking the train will take longer if you get off at State Street. State Street is a functional, clean station, but there is no inside seating, vending machines, etc. Union is much larger, with inside seating, not too crowded, lots of attendants to help out. Vending machines aren't super well stocked, but they exist. The bathrooms are pretty clean and no lines when I was there. Food is limited--a news stand, a S'barro. I didn't have any food, but stopped by for a cold Diet Coke and the staff were very nice. Escalators work, elevators work, signage is very clear and consistent, floors pretty clean. I have been spoiled by Moynihan in NYC, and the Philly lounge and the Chicago lounge. But the more I've traveled by train, the more I realize those stations are outliers. I visited Baltimore's station several days ago and it was in utter disrepair. Gave me a new appreciation for a pretty "nice" station. Union (why are they all named Union?!) is a pretty nice station.

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    Union Station
    Union Station - At New Haven Union Station

    At New Haven Union Station

    Union Station - Track 8

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    Track 8

    Amtrak - Metro North

    Amtrak

    3.3(18 reviews)
    0.1 mi

    I have taken the Northeast Regional line and the Acela line. I like the Acela best because you can…read moresnag single seats, but the Northeast Regional has also been wonderful. The Amtrak employees are AMAZING. I've now taken several trips with this same crew, from DC to Baltimore to New Haven. They are SOLID people you feel safe with. For example, I fell asleep once and missed my stop. The conductor/employee helped me off and to find the train to get on to get back to my intended destination. This time around, the employee/conductor told me that I could get off in CT at State Street, which is what was on my ticket, but I would have to stay on the train much longer because they would have to turn around and re-align the trains. He gave me the tip that most passengers get off at Union station (SO close to State Street, it's a negligible distance). Then he took enough care to come back by again to tell me that Union was the next station if I wanted to get off. The cafe car was also wonderful. His credit card machine stopped working. I told him that I had cash, but made the joke that I didn't look forward to walking the LONG walk from the cafe car back to business class to get that cash. He offered to COME TO ME to get the cash later, and he did! Tipped him majorly! Business class is more expensive than coach, we are talking two to three times the price, but you get to choose your seat. On this particular line, it's never been full and I've never had anyone sitting next to me. It's worth it to me, but for some, it may not be. Cafe car has plenty of drinks and snacks. Sandwiches, cheese and cracker trays, alcoholic and non-alcoholic drinks. Nothing fancy, but gets the job done. But I can't get over how these guys have seemingly looked out for me and taken care of me on my many trips up and down the rails.

    My amtrak to the city was wonderful. We were delayed though thanks to people not complying with the…read moremask mandate they agreed to. The Amtrak on the way back though left a lot to be desired. I unfortunately had to sit across from people and the girl sat with her shoes off on the seats and nobody said anything to her. Now I know to take an even later train the next time.

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    Amtrak
    Amtrak - View from the train outside New Haven

    View from the train outside New Haven

    Amtrak - Inside the station

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    Inside the station

    Gateway Garage - trainstations - Updated May 2026

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