Exceptional service, from the first phone call with Lindsay to working with Robert (2.5 hours after…read moremy initial phone call!). Robert was courteous and professional, explained all the work to be done and completed it promptly. He went above and beyond our expectations. Highly recommend using them!!

Service was excellent. Again Made Chanel was professional but also very congenial. As far as I'm…read moreconcerned, I have definitely found the plumber for all my needs in the future

Alain came over to install a new kitchen sink and faucet. He was prompt, polite, friendly and…read moreinformative. He is returning to replace all the plastic push pull valves the homes here were built with.

So I had Village plumber install a shower valve and drain on a tile shower as a sub for Roberto's…read morein the Villages. First visit with drain install, pvc, valve 1362$ it is what it is. Tile completed same tech returns to install trim ring, handle, swing arm and shower head 377$ for 20 mins. I think that is ridiculous but we all consider value differently. I will not use them again nor recommend them.

Always top notch service. Great service techs and great customer service. I use them for all my…read moreplumbing needs

They were a little late but had then performed the work I called for…read more Supply lines and drain install, work was done as expected but tech was in his van doing something and then came back to check the drain and said he was waiting for pvc glue to dry, then filled out paper work which took another 15 plus minutes ( which was billable) the drain had a slight leak but I was able to tighten and required no call back. I did service work before retirement and know the in's and out's of the business. Would I hire them again? Yes they were knowledgeable and professional and work was quick and professional!

I asked ChatGPT for the best company suited to my particular problem and Johnson Bros was the…read morerecommendation. My criteria was honest, competent, and fair prices. I feared a complicated drainage diagnosis and possibly a very expensive repair. I had already worked myself into believing this might involve cameras, locating equipment, drainage plans, excavation, and who knows what else. Jeremy took one look at the situation and said, essentially, "Nope." The problem was simple, and so was the solution. He explained that the pop-up drain was doing what it was designed to do, but the excess water had found an easier path underground, which also explained a soft depression nearby (this was causing a lot of soil erosion on my neighbor's property). He then spent a great deal of time walking me through the remedy: where to dig, how deep and wide to make the area, how to use gravel and plants, and how to install deeper edging so the water would disperse properly instead of gushing toward my neighbor's property. I asked a lot of questions. Jeremy answered every one patiently, then went over the plan a second and third time because I wanted to make sure I understood. He physically mapped everything out so I could clearly understand what needed to be done. There was no attempt to sell me camera diagnostics, unnecessary cleaning, excavation, or an expensive drainage system. He charged only the $79 trip fee and nothing more. That kind of honesty is increasingly rare. Jeremy could have turned my anxiety into a padded invoice, but instead gave me a practical, inexpensive solution and made certain I understood it before he left. This is exactly the kind of company people hope they are calling. I felt so relieved that I was prompted to reciprocate his honesty by writing this review.

Their serviceman did a good job in his attempt to remove the original anode rod. It still would…read morenot release for him either. That removal was NOT going to happen. Apparently AO Smith assembler does not know what torque wrenches are for or he was being ugly and decided to make a few peoples lives miserable. Even though the problem is an AOSmith problem they say I might have to pay a small sum to get the exchange water heater. So I have to pay for delivery of the old unit back to Lowes, delivery of replacement to my home, and then pay for installation.....How's that for a 6 year warranty?

He came to our house, put a gfi in and a new garbage disposal. Was neat and fast and not real…read morecostly. Nice guy

Honest, reliable, showed up, did the work and explained everything in a professional manner…read more Really glad I had Tom cover over to install the new 20Amp breaker to replace the bad one. I would have Tom Quinn come back anytime. Reasonable in price too. ---Mr. Knauer, The Village of Deluna

Showed up on-time, fixed the problem and left. Kudos! Plugged toilet was major inconvenience.read more

Took total advantage of my grandparents!! They live in a retirement community and are having issues…read morewith their stove. An employee came out here to tell them there was nothing he could really do and my grandparents didn't "do their part" by forcing the person who brought the stove over to either install it or take it back (aka there's nothing he can do). He charged $70 for telling them it wasn't his problem! $70!! These are 70+ senior citizens living in a retirement community who he knows will not protest. Terrible.

Called SEVERAL local plumbing business's on a Saturday for what we thought was a collapsing septic…read moreissue. Within 45 minutes of initial call, Jose came to our Ocala home and found it was JUST a bad clog. He had it sorted and done with within an hour. Normally, I try to support local business and not call a MLM company. But, I have STILL yet to hear from the local guys, even the one's that I left messages with their emergency lines. It's now 5pm and taken care of when I called at 3pm! Jose was also VERY informative, and encouraged my 'shadowing' tendency and many questions. He also advised on how to continue to properly maintain my pipes AND septic. I will admit though, the gentleman over the phone told me the price would range between $65-$80 for the call and to do a clog, but it ended up being $160 for him to climb on roof and snake the drain. That price was...a bit higher than anticipated....but, I am just glad it's not my septic and it was JUST a clog. Thanks Jose! Marco Polo Village II Ocala, FL - Marion County (Not sure why it says I am from San Fran, CA.........)

We had a leak inside our interior wall which showed up uninvited during the holidays. Mike Scott…read morePlumbing assisted us with finding a leak detection company and then once the location was identified, repaired the leak, finishing up on New Years Eve at close to 7PM. The team included Jeff Jr., Logan and Luis - and we appreciated them all. I strongly recommend this company and this crew and appreciated their timeliness and thoroughness. Thank you all!!!!

Called and made an advance appointment for routine maintenence on our tankless water heater. It was…read moresuper easy to set up our appointment and the man that answered the phone was pleasant. Like clockwork, a month later, the tech, Marcus and his assistant showed up just as scheduled. They were efficient and super nice. I would definitely use Ross Plumbing again.

We had a gas leak in our pool heater line. the guys were here as scheduled and were so nice and…read moreprofessional. They compacted the work and explained what they were doing. When they told us how much it was, we had to ask twice... it was much less than we expected. They even did a quick valve replacement for me on a broken part I had sticking out of my pool pump that took them 5 minutes. Daniel and Harold were fantastic. I will totally be calling them in the future for any of my plumbing needs!

Very friendly and honest Told us where we were at with our HVAC unit. We kind of knew already…read morebut needed another opinion. We liked the price and terms they offered. The techs that came out, were great too. Install was 4 hrs and they took all the debris and cleaned the area when they were done. Answered all our questions. I would definitely recommend M&S!!

M&S Air conditioning…read more One morning, my Mitsubishi whole-house thermostat displayed a "Replace Me" message. Since Mitsubishi and M&S are affiliated, I decided to go with M&S for the repair, as their parts are covered under a 12-year warranty. When I called "Amanda," their AI receptionist scheduled an "emergency" house call which wasn't for 7 days. Great! I informed her that the issue was the thermostat and requested that she have the technician bring the replacement part. However, the technician arrived at the end of the scheduled period on a Friday afternoon without the part. I rescheduled with "Amanda," but the next scheduled repair never materialized. After I made another call, they informed me that the part was not in stock. On the third appointment, the technician finally arrived at the end scheduled time with the part. He installed it in just 22 minutes, with a labor charge of $418. The technician also broke a fastener reinstalling the cover to the unit and taped it shut. Despite the inconvenience and the fact that M&S is a "Diamond" dealer for Mitsubishi, I will regrettably never use this company again.

He was honest,clean, smart, and wants to solve your problem without gouging you. I definitely…read morerecommend his services!

I called Tom around 10 AM and he was able to show up the same day. I had multiple issues, including…read morea drain for my tub, a valve and a toilet replacement. He somehow magically had everything he needed in his truck and got it all done before my wife got home at 6 o'clock. He turned my day from a mistake to progress. The price more than matched the service level