Arrived early for my appointment, checked in and saw people coming in after me being attended to…read morebefore me. Waited over an hour after my appointment. This place is unorganized.

I'm only giving the 3 stars due to the front staff personnel. I've been in healthcare for years and…read morewhen the attitude is given by the front desk, it just ruins the vibe for the whole visit. It's my first time here, I try to get to the location and due to some insurance mishaps my appt location and time had been changed a few times. I arrived to the Crossroads location and quickly found out I arrived to the wrong one. Rushed over and even CALLED the front desk to let them know I was arriving late as a courtesy. As I walk in the front girl screening the appt just started repeating over and over how I was late and the tone was just annoyed right off the bat. Even another lady trying to come in was given attitude so quick too, but watched her as she picked and chose who to be nice to when walking in and out. ON TOP OF HAVING A WHOLE CONVERSATION ON HER CELLPHONE IN THE LOBBY out loud in front of us. Luckily they took me. Accepted my insurance and payment, the girls behind the window were a little nicer at least. The back office staff , especially the girl that took me back was much more pleasant. The conversation was there and the overall vibe was better from her. Finally seen Dr Baez. Super pleasant. Still took me in for my rather short 5 min visit and I was very satisfied. Point being, you can tell when you enjoy your job and when you don't. People can too.

Fantastic Doctor. Takes the time to get to know you and actually diagnose issues. My life has…read moredramatically improved now that we figured some things out thanks to Dr. Deanda.

Excellent first visit with Dr. Deanda. I was able to feel very comfortable very quickly. I have…read morebeen searching for a primary care physician for years around the area. Since first impressions are priceless, I can put a high value on this encounter. I'm pleased to have finally found someone who I can build a doctor patient relationship with. Thank you Doctor.

The attention and care by my Dr. Is undeniably caring. From communication to delivering quality…read morecare, I feel he has been been excellent.

This has been the worst experience I've ever had with a medical clinic…read more The customer service is extremely poor and unprofessional. The front desk staff and management appear disorganized, and basic communication is severely lacking. I experienced confusion, delays, and a complete lack of accountability. Patients deserve respect and clear communication, especially when it comes to their health. Unfortunately, that standard was not met here. I would not recommend this clinic to others.

Very caring took her time The staff was very nice and caring…read moreI would recommend Dr Stockford to anyone looking for a female doctor Clean office

Dr. Stockford has been my GP for over 20 years. She is easy to talk to, quick to listen,…read moreknowledgable, and trustworthy. She is pleasant, thoughtful, and kind. Rosemary, her nurse, is wonderful and authentically cares for the patients. They make a great team.

I've had a bad case of stomach flu for 4 days straight. I ended up calling AFC on 07/16 morning and…read moreasked if there was a wait. They advised that there was no wait at that moment but wasn't sure about later on, which I understand. Got there approx 20 min later and it was pretty empty (thank goodness) and the process was pretty straightforward with the medical staff being super nice and knowledgeable! 100% recommend for non-life threatening medical issues!

We are completely disappointed. Called in and asked about pricing for my daughter's college sports…read morephysical and quoted us $50. Once we made it in they said it was $120 because she was now 18. The same service and same forms were going to be filled out. No change in service. Had we known this she would've gone elsewhere. Sad because she's still a student paying cash for her physical. It's unfortunate because all kids get their physicals done here twice a year for their sports and now they will not.

My dad's been coming here for a while, and I have to say -- the doctors and staff at Chino Hills…read moreFamily Medical Group are top notch. They treat him with patience, professionalism, and kindness, which means the world to me. He's showing some signs of early-onset dementia, and as anyone who's been through that knows, it's not always easy -- he sometimes forgets appointments or prescriptions (like his brain scan from six months ago), but the staff never make him feel bad about it. They handle it with empathy and good humor. That's something you can't put a price on. The doctors are knowledgeable, thorough, and genuinely care about their patients. The front desk team keeps things running smoothly, and every visit feels like he's in good hands. In a world where medical care can feel cold or rushed, this office actually takes the time to listen. Doctors who take their time and genuinely care about outcomes. Chino Hills Family Medical Group is a place where quality care meets humanity. They've been great with my dad, and that kind of professionalism mixed with patience is something rare. Highly recommend -- especially if you're looking for a team that's not just competent, but compassionate.

This place is falling apart. We haven't seen Dr. Moreno for…read moreyears. Some of the P.A order tests, but never contact you to discuss the results. Last year, I had made an appointment for a specific vaccine. A few days before rhe appointment, their system asked me to confirm the appointment, and the next day they said they do not give that shot. The exact same thing happened today. I made an appointment 3 weeks ago for an important vaccine. Again, their system asked me to check-in, and today, 45 minutes before my appointment, they called me to tell me they were out of that vaccine, that they had used the last one. I've been.going there for years. I was satisfied, but now, it is obvious, there are having problems, and it's time for me to go somewhere else where they are more organized, better staffed, and where the main doctor is visible.

That picture posted is not my Dr. Yolanda T. Grady MD who is located in Chino, CA…read moreand an excellent Doctor, PLease correct the picture!

I recently switched to Dr. Grady when my doctor retired, and she is wonderful! Such a kind, sweet,…read moreperson and she really listens. She takes her time with you and you don't feel rushed. The staff was also nice and efficient. I appreciate the member portal as well-an easy way to contact the office or look up your records/results. Very happy here.

Not a pleasant experience at all. I've had this doctor listed as my primary care physician on my…read moreinsurance card for over two years. I called the office today to schedule my annual physical check-up, and the doctor himself answered the phone. He ran my insurance information through the system, and after verifying all the necessary details, he informed me that he is no longer accepting new patients. This is beyond ridiculous, and I wish I could leave a zero-star review for this unprofessional practice.

Dr. Ou has been my primary care physician for years. He listens and cares so much every time with…read moremy concerns and problems. I don't think I can find any doctor so respectful and knowledgeable. I always appreciate his office staff, they are also so helpful.