The doctors are great but the office is severely understaffed. I typically need to call 5 or 6…read moretimes just to get through. They usually pick up the phone and immediately put you on hold before even greeting you. I'm then left on hold for over 30 minutes before I need to hang up out of frustration and need to try again. When I finally get through, I am then transferred to another department only to go through the same ordeal all over again. When I finally get through I am told that there is only one person answering phones and they are understaffed. HIRE MORE OFFICE STAFF! This happens on every call. Referral delays are another issue -especially when dealing with an urgent medical issue. Specialists I am referred to also complain about My Family Medical's delays. I am looking for another primary care provider. It is getting worse not better.

Dr. Heather Sykes is so good. Doesn't rush you and actually listens to what you say. I only go…read morethere because of her. The lady who draws the blood too is the best so nice and sweet. The staff is great.

My dad's been coming here for a while, and I have to say -- the doctors and staff at Chino Hills…read moreFamily Medical Group are top notch. They treat him with patience, professionalism, and kindness, which means the world to me. He's showing some signs of early-onset dementia, and as anyone who's been through that knows, it's not always easy -- he sometimes forgets appointments or prescriptions (like his brain scan from six months ago), but the staff never make him feel bad about it. They handle it with empathy and good humor. That's something you can't put a price on. The doctors are knowledgeable, thorough, and genuinely care about their patients. The front desk team keeps things running smoothly, and every visit feels like he's in good hands. In a world where medical care can feel cold or rushed, this office actually takes the time to listen. Doctors who take their time and genuinely care about outcomes. Chino Hills Family Medical Group is a place where quality care meets humanity. They've been great with my dad, and that kind of professionalism mixed with patience is something rare. Highly recommend -- especially if you're looking for a team that's not just competent, but compassionate.

This facility was once many years ago decent even when it had mainly PA's. It has degenerated into…read morea system where I don't even want to be seen by their substandard physicians assistance anymore. It may be the actual doctor there, Doc Moreno can't afford quality PA's or chooses not to. A person is limited to a number of issues health wise. The sole quality acceptable is the nurses, lab crew and the office crew. All else is substandard in my years of service from them. One star. *

I'm disgusted on seeing bad reviews for Cucamonga Valley medical group! I have been going here for…read moreover 25 years and I have nothing but respect for all of the employees and physicians in this group! It makes me sick to my stomach that somebody would post a picture that I'm sure she didn't know you were taking of the most sweetest front employee saying she was trashy! You should be ashamed of yourself. She is one of the reasons that I continue to go after a spinal cord injury to this group. She is a definite asset to this company and her physicians. She has been nothing but considerable sweet and nice to me with all of my needs. Be kind people!

This is the worst , most unprofessional medical office I have ever been to. Find any doctor besides…read morefrom this office it doesn't matter the location. They will send you a message the day before your appointments that there was a family emergency and your appointments canceled. You called to reschedule. They book you 23 months out and then they do the same thing to send you the same message. it doesn't matter which location I've gone to several and they do it everywhere. I don't know how they're still in business the original doctor we saw twice and then he moved onto. Somewhere else was amazing Dr. Peter Dolan aside from that everyone's horrible they're not even doctors. They're all PAs.

Dr. Li assisted me during COVID. I had a terrible reaction from the 2nd vaccination to the point…read moreI needed a Dr. excuse. Dr. Li is kind, she truly listens and so understanding. I'm very happy care. I believe you would be too.

I am very saddened all these years I have been going to Dr. Li she is an exceptional doctor she…read morecares for her patience and listens to her patience. She is an excellent doctor. She was our family Dr. but unfortunately Office doesn't accept my insurance anymore and I am very sad. I don't think I will find a doctor like her. I wish her the best

That picture posted is not my Dr. Yolanda T. Grady MD who is located in Chino, CA…read moreand an excellent Doctor, PLease correct the picture!

I recently switched to Dr. Grady when my doctor retired, and she is wonderful! Such a kind, sweet,…read moreperson and she really listens. She takes her time with you and you don't feel rushed. The staff was also nice and efficient. I appreciate the member portal as well-an easy way to contact the office or look up your records/results. Very happy here.

The attention and care by my Dr. Is undeniably caring. From communication to delivering quality…read morecare, I feel he has been been excellent.

This has been the worst experience I've ever had with a medical clinic…read more The customer service is extremely poor and unprofessional. The front desk staff and management appear disorganized, and basic communication is severely lacking. I experienced confusion, delays, and a complete lack of accountability. Patients deserve respect and clear communication, especially when it comes to their health. Unfortunately, that standard was not met here. I would not recommend this clinic to others.

Took two hours for the doctor to see us. We showed up early to our appointment, but…read more... The doctor was super kind and took time when seeing my husband. He was the best part of our experience here.

They are the WORST I came here on accident having no idea it was vista medical group rebranded they…read morehave a very small work load and hardly any patients so you would think that things would get handled quicker and they would be a little nicer they all have 0 social skills and are snarky and weird you know it's just not the job for everyone to work in the medical field you are dealing with sick people on a daily basis it's a job that requires empathy, human emotion, and some people skills it's just not the job for everyone and that's okay DO NOT GO HERE SAVE YOURSELF PLEASE

The new patient process is modern and efficient. I was able to get my forms and submissions done…read moreonline ahead of my appointment. They were able to schedule me in quickly, and the staff are all very friendly. My visit with Dr Majithia was excellent. He took the time to listen to everything I had to say, and asked follow up questions often. He adjusted his approach and recommendations based on my responses. I really felt like he was getting to the important details. Thank you Dr! And thank you to your staff as well. See you soon.

Extremely discriminatory. The way I was treated in this physician's office was terrible and…read moreextremely rude. I'd say it was racially motivated. This happened on my very first appointment in this office will not be returning; I suggest you look for another Doctor who cares and will not judge you based off your appearance.

Dr. Silao is my family doctor and I've been trying to reach the office for over three days. They…read morenever answer their calls even though I called during business hours. I also could not leave a message. So finally I could only do a walk in appointment. That is unacceptable.

Dr. Silao treated my son on 2003 for an ear infection shortly after we landed in CA for our family…read morevacation. His immediate attention and care allowed my son to enjoy the vacation as much as the rest of us. So sorry to hear Dr. Silao passed away in 2017.