Whenever I have a problem with my pool, I call Lance at Certified Pools of Eustace, Texas. They…read morealways respond promptly repair the problem immediately. Two years ago, I had an electrical problem with my pool equipment. Lance came out later that day, made the repair, and had my pool back and running in less than 30 minutes. Yesterday, I called Certified Pools because the heater on my spa was not working. I left a message but Debbie called me back within 10 minutes. She scheduled an appointment for the following day. Sure enough, Lance showed up right away and had the heater going within 30 minutes. If you need someone to repair or just service your equipment, you can't find a better, more reliable company than Certified Pools.

i was doing a complete start up of our swimming pool and the water was turning green before I could…read moreget it full enough to run the pool pump. I called them and Lance made a special stop to help me with it! The pool was crystal clear after that and it has been perfect ever since! He keeps a good check on everything for a reasonable price! I totally and highly recommend this pool service! They've exceeded all expectations! Anthony M.

We hired GP&A after speaking with several pool companies and chose them specifically based on their…read morereviews praising quick response times and communication. Unfortunately, that was not our experience. We did the "Green-to-Clean ($800)". It took SIX weeks. We had to repeatedly follow up because they would go ~2 weeks without showing up or communicating. When we asked, we were told there was an emergency situation, we tried to be understanding, but there was no proactive communication on their end. We decided weekly service ($250/month). After the initial clean, we signed up for weekly maintenance. Within 24-48 hours of each visit, chlorine levels would drop back to 0 ppm. GP&A's explanation was that our pool system was outdated and needed to be replaced. However, we had two separate pool inspections done when we purchased the home, plus 3-4 other pool companies assess the equipment, none of them flagged the system (installed in 2017) as a problem requiring replacement. Upsell attempts: GP&A quoted us a full system replacement (under $6,000) and then a filter replacement (~$2,200) before they said they could continue service. We decided to move on to another provider. End of service: We asked if they could continue maintaining the pool through the end of the month. Their last visit was six days before the final day of the month (image attached). The pool was visibly green and in poor condition by end of month (again they serviced it 6 days ago and it is this green; not adding enough chlorine). When we brought this up, they responded that the condition was "consistent with the unresolved filtration issue for which repairs were recommended", essentially placing responsibility on us for not purchasing their repair package. We were looking for a long-term, trustworthy pool service company. What we experienced was poor communication, inconsistent results, and recommendations that no other company has supported. I cannot recommend GP&A based on our experience.

I needed pool service pretty immediately after the rains in November and Japi was among the first…read moreto call me back and provide a time for me. He is very thorough, and knows his pools. He is responsive and even answers all of my dumb questions (I am a first-time pool owner). Prices are in line with the industry average, but he truly cares about the pool and does a good job every week! The proof is the report that he sends with each service with pics!

for an above ground pool in the middle of a open 3/4 acre area - we rec'd…read moreBroken promises & lies from Phillip asked for surveys of properties - for what?, told us Oncor had to bring someone out to do an inground study for underground wiring, told us city required it - no they didn't, we called city they had never even heard from this man, not a requirement of city on oncor study, was to start on July 11 then postponed and postponed again - then he ghost us, then gets attitude, then he tells us its best he just refunds the deposit - I would never recommend this company to anyone!!!!!!!!!!!!!!!!!!!!! Correct Punctuation is not used in this pissed off statement

Philip was amazing. The pool was in bad shape, Philip made it new again…read more He has went up and beyond on this project. HIGHLY RECOMMEND! Thank you Philip!

Great experience from purchase to final install! Got a fantastic deal on swim spa from Brian. They…read moremet and exceeded my expectations on customer service, product quality, and timeliness throughout the process. They delivered exactly what was promised and more. Great company, and Brian and the team were excellent at what they do. I will continue to support the business in the future.

They came to my house and made a repair on pvc pipe leaking and a couple of o rings that needed to…read morebe replaced. The original quote was 300 and they ended up charging me 438. The tech that came out was not able to figure out the angle on the pipe that he was replacing and ended up using a putty which I agreed to. He was very friendly and knowledgeable. My reason for my review not being a five is that the quote was nearly fifty percent more than anticipated for a simple pvc pipe repair and o ring replacement. I tried to speak to the company and they were not willing to come any closer to their original quote. Beware of the price you are quoted as it may end up much higher than expected.

After leaving a 1 star review of service, my husband was contacted by Paul Higgenbotham. He was…read morevery professional and explained what was perceived as rude was in actuality a misunderstanding. The sales lady was speaking to another person, out of the line of sight of my husband, which my husband assumed was to him. Trinity Valley Pool has always been friendly and helpful. This was a complete misunderstanding on our part. Thank you for taking the time to call us and explain with the offer of the video. Most places would not have made contact.

Always friendly and very knowledgeable staff. Never in a rush and always willing to take beginners…read morestep by step. No pressure to buy their products but I've found their products are much better than what are available at WalMart. We drive about 30 min just to come here. Well worth the drive!

My pool had turned green & if I didn't have the help & patience of Omar & Zander my pool would…read morestill be green ! I can't say enough good things about Trinity valley pools on the loop .

My wife and I had been looking at having an in ground pool installed, we began searching for a…read morecompany that would fit well with us and would give us the best possible deal for our money. We had almost given up trying to find a company that we were going to be happy with, until I called Trinity Valley Pools in Palestine. Trinity Valley met all of our expectations and we couldn't be more pleased with the end product. We now have a beautiful pool that we can enjoy for many years to come. Thank you Randy you guys did an amazing job.... Joe & Morgan Burton Lufkin, Texas

Fantastic work and they scheduled us quickly and completed the work cleanly and on time.read more

H&S did a great job with my full pool refinish (plaster, tile and coping). Very communicative and…read moreeven voluntarily remedied an unfortunate situation where some of the coping was damaged by tree droppings during the work. I highly recommend working with them.

Cole was awesome - quick to respond, showed up on time, was a great value, and was able to get our…read morepool heater installed quickly. Really appreciated his customer service approach and will definitely use Tiki Time again!

Great service and communication from start to finish. I was impressed with how quickly they showed…read moreup and completed the work.