First off, I don't have complaints about the equipment or anything like that. My review is focused…read moremore on the front office than the gym, so take this review for what you will. It's long, but worth it if you're on the fence about joining. My experience when I first started was great--back when it was located in some small, cramped, 700-sq. ft. garage on County Line Road. Chris, the owner, was the main trainer and came off like an overall great guy who just wanted to help people get in shape and reach their peak physical potential. I sat down with him in early 2016 for nearly an hour one day deciding on whether or not I wanted to join. Ultimately I decided to give it a shot. The membership wasn't cheap at $149/mo. (with a 12-month commitment) but the overall experience was honestly worth it. I enjoyed it so much I convinced my girlfriend to give it a try--she felt the same. The classes were strength based, with the occasional conditioning thrown in, but they were engaging and relatively fun. As I liked to joke at the time, it was what I pictured CrossFit to be without the douchebaggery. In August 2016, a few months after joining, the gym grew out of the space and relocated to a 3,000-sq. ft. facility on Bismark Road (off of Diamond Road). The space is awesome, admittedly. It's spacious, on hot says it doesn't get too hot (but there are massive fans blowing too), it's got heat for cold days, the turf half is great for sled work, the weight side has a 4 power racks, there's plenty of space on the surrounding lot to do sprints, etc. Overall, the new facility is quite good. Over time something got lost: heart. As Chris pulled away from training in order to manage the day-to-day of the business, Zac was brought in to train the bulk of the (at least evening) sessions. While Zac is a great guy, Chris was the reason myself (and my girlfriend) were there. We never really complained though because we liked Zac, and we knew Chris had to handle other things to focus on how to grow the business. The ultimate reason for this review centers around changes coming to the memberships in October 2018--or, more specifically, how poorly he handled the concern both my girlfriend and I had about them. On Thursday, September 13th, shortly after the announcement came out about the changes, my girlfriend called the owner to talk about the changes but was instead handled by his assistant (and Pit Nutritionist) Megan--as it turns out, he was sitting by Megan during their entire conversation. My girlfriend called me after, upset about the tone and callousness of the conversation and informed me that the changes were sticking (fair enough, things change and that just meant it might be time to find another gym). She figured talking to Chris himself might at least give her better understanding of the situation, so she reached out to him on the 14th and he called her back. (Now this is where I went from, "oh well, maybe it's time to find another gym" to "I have lost all respect for you and your gym"...to put it nicely.) After they spoke, she called me crying because of the way he spoke to her--a faithful member of the gym for over 2 years. He proceeded to show his hand to her by yelling at her, "What is it worth to you?! What is the right price!?" while repeatedly saying, "You don't need to come here." Utterly reprehensible. In my opinion, he took out his frustration on her for whatever problems The Pit may (or may not) be having. Instead of treating her like a person who's been loyal to his brand since 2016, he treated her like a dollar sign. You might expect that from a RetroFitness but definitely not a local gym. I proceeded to go back and forth with him over email to initially air out my grievances about the changes, then about how he handled the situation with my girlfriend and how poorly his mismanagement of client relations reflects upon the status of the business. Long story short, he doubled down on the tone his assistant took with my girlfriend ("she was not treated with disrespect at all by Megan or myself"), he refused to meet with me one-on-one to see if cooler heads could prevail ("That said, there is no reason to meet."), he abruptly terminated our memberships, and he politely refunded her the 7-months remaining on her contract as well as the half-month remaining on my membership. And, of course, he thanked me for my loyalty (money, presumably). To close this out, The Pit was once a great place to be a part of. For some time, however, it's felt more transactional than inspirational. To be fair, if you have never worked out here before (especially at the old location), you may actually come to love it for how it is currently, but I caution you to try it out for yourself with whatever short-term intro options there are before committing to anything long term. (NOTE: I can provide *a lot* more context to back this up but I'm limited by Yelp's 5,000 character review limit. Message me for my full, in-depth review.)

I was really intimidated to join the Pit in 2016, but after having a meeting with the owner, Chris,…read moremy mind was changed. Chris was positive and encouraging and I believed that he was invested in my health and fitness, and most importantly in me. So I spent about 2 and a half years training at the Pit, half the time with Chris and the other half with his wonderful trainer Zac. In my time there I was able to cut weight, get super strong, and even compete in and set records at power lifting meets. Unfortunately, that encouragement and investment in me as a person Chris showed me more than 2 years ago is gone. The heart and soul of the gym is gone. The warm and upbeat owner that built me up completely knocked me down, no longer treating me like a valued member, but treating me like a number, like a dollar sign. My initial hesitation to join this gym was the expense - $150/month for 3 workout sessions a week. Initially, the structure of the workouts were completely strength based, with conditioning worked in on every few days. The nice thing was that Chris posted the workouts in advance, so since I didn't like the conditioning, I could just come in on strength days. Then Chris moved from a 700 sq ft garage to a much larger space. In this space, he decided to split classes up, so there were strength classes and conditioning classes at different times. I continued going to strength only classes 3x a week for more than a year and a half, still paying my initial $150/month. Then, Chris blind-sided us all by cutting class options based on the price you pay. I went from 12 strength training sessions and unlimited conditioning classes per month to only 5 strength training classes and 17 strength training classes per month. Not only do I dislike the conditioning classes, whatever name he's calling them this week (circuit, tabata, fat blast, conditioning, and now strength circuit), but my strength classes have be cut by more than half. And if I wanted to resume my 12 strength training classes each month? I'd have to increase my $150/month charge to $300/month - double the money for the same workout schedule I've maintained for at least 2 years. I reached out to Chris, as a long-time member, and had to deal with the gym's nutritionist on the phone. Not only did I not want to deal with her, but when I expressed my displeasure with the changes and asked about the rules of cancelling membership, she responded defensively, telling me I wasn't special and that I should stop judging the conditioning classes because I don't even take them. I then followed up with an email to get the details in writing and again, I got a response from the nutritionist. Frustrated, I reached out to Chris via Facebook and he called me to discuss. I expressed my disappointment with the changes and told him I didn't feel my class allotment was in line with my pricing. He was already defensive as soon as he called, so after some discussion I could hear him losing his patience and began yelling at me, "What is it worth to you?! What is the right price!?" He then told me repeatedly, "You don't need to come here." Finally, he told me I was paying 700sq ft prices, not the prices worth his new space. I was so shocked by how much he dehumanized me that I got off the phone sobbing. I didn't want to deal with him again after that. My boyfriend also attends this gym and reached out to Chris via email, venting his frustrations about the changes and how I was spoken to by the staff. He was also honest with Chris about how his greed and dehumanization of members is ruining the gym experience for members. After some back and forth, Chris abruptly terminated our memberships, issued refunds, and told us we were not welcome there. This review is long and detailed, but I wanted to make sure that when a new member thinks about joining this gym, they know that it was once a great place that still yields great results, but the owner is on a downward spiral, trading his encouraging coach-like nature for a cold, hard attitude, no longer treating members like family, but like $$.

Not sure if still open but when it was it was excellent especially Matt the owner amazing personread more

Words can't even express, How awesome Matt Strout and his team of Trainers are at Relentless , You…read morefeel welcomed, and they are just as excited as you are to see you transform into a better you. My Trainer FRANCO has Trained me for 5 maybe 6 years Now and always comes up with a new and challenging way to keep me motivated. They customize your workouts to fit your needs. And their consistency with you is top-notch. It's not your average gym.

Updated to reflect the response from Hayden Duffy. He reached out the same day as my email was…read moresent. He was very interested in the feedback and promptly corrected the situation. I was very impressed by his response and am hopeful to see continued service levels across all area at Life Time. Unfortunately I echo many of the other reviews on this site - poor customer service and employee training-resulting in terrible customer experience. I recently went to the spa for a massage. Upon checkout the receptionist told me there was a note on my file for 20% off my service. She reached out to the spa manager who indicated since there was no name or date on the note that they should ignore it and did not honor the discount. When questioned they said that it was an employee error. Seems like the customers bear the brunt of all employee errors--I did send a note to the GM - Hayden Duffy. I look forward to a response.

Life Time Princeton has great facilities and is priced as an upscale gym, but cleanliness has been…read morea letdown recently. What's going on with the flies in the men's washroom and ants in the sauna? That's not what you expect at this price point. The gym has a lot going for it, but basic hygiene in key areas really needs more attention.

Sam is very knowledgeable in biomechanics & knows how to train people with injuries, as well as,…read moreinjury prevention. Her skill set will take you to the next level.

Sam is incredibly personable and seemingly knowledgeable about both fitness and nutrition. She has…read morea knack for connecting with her clients, making them comfortable, and then grinding them for the best possible performance and output. Her holistic approach to assessing diet, client goals, and physical capabilities is really very impressive. There is a cost involved to this personalized 1-on-1 training, but it's worth it.

Sharon is open for Pilates...very knowledgeable and a very thorough teacher. She helped me.read more

An acquaintance told me about Millstone Pilates, always so up beat when I would see her at the post…read moreoffice in the morning and saying "even if I don't sleep all night, I would never miss my Pilates class"! After feeling my worst about me-for way too long, I checked out Millstone Pilates and am now a believer! The instructor, Sharon Spaziani, has helped me transform my body in a couple of months. She actually makes me look forward to Monday mornings before work, when I am scheduled with her (AND I REALLY HATE MONDAYS!) I had heard about Pilates before, I remember years ago, Julia Roberts talked about Pilates as her work-out regimen, I never knew what it was, or truly understood - Until now! Seriously, the impact it can have on one's body and spirit. I am beyond grateful to Sharon, who is definitely top notch!

Cancelled membership within 14 day clause. My jersey strong apparently then changed names, and I am…read moreunable to get ahold of anyone from Jersey Strong that will explain what to do. New owner manager was supposed to call and try and sort it out and haven't heard anything since.

I am about ready to end my membership as they are so many people (men mostly) that do not rerack…read moretheir weights. Like men who leave at least 4 45 plates on the leg press or the hack squat and multiple plates on the smith machine, etc., and then just walk away when done and leave them all on there. This business does not do enough to prevent people from doing this. As a woman, it is very frustrating to have to re-rack all those weights because of some jerk. First of all, that is gym etiquette 101, not to mention there are signs all over the place.

Very happy with the studio. Working out for 45 minutes flies by from someone who doesn't know what…read moreto do in a gym alone. Love going every Saturday am

Great warm atmosphere, highly recommend to get a taste of different classes on a monthly planread more

My fiancé and I are new members. Never the less I wanted…read morewrite a quick post to tell the owners of the gym how we feel and the Yelp community about this place. These guys are genuinely good folks and are very approachable no matter what level of conditioning you feel like you are in. They honestly invest their time in your success. Important feature this gym has which some others may not is a type preliminary membership called the "on ramp". Currently you get 5 classes of "one on one" training with an instructor who shows you the ropes. This on ramp idea was the perfect way to make my fiancé feel comfortable and get acclimated to the rigorous work outs and pace. If you are looking around for a cross fit gym, do yourself a favor and stop by to meet the staff and members.

The Helm CrossFit is by far the best gym in the area! The coaches are an amazing group of…read moretalented smart and encouraging people who with a unique combination of toughness and warmth propel you to achieve your fitness goals. Without hesitation commit to a stronger healthier self with The Helm CrossFit!