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    The Helm CrossFit

    5.0 (3 reviews)
    Open 5:00 am - 9:00 pm

    Services - The Helm CrossFit

    Personal training

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    Orangetheory Fitness

    Orangetheory Fitness

    3.7(26 reviews)
    7.0 mi

    I've been to a lot of gyms over the years and OTF Marlboro is probably the best, the workouts are…read moreintense, motivating, energetic, fun and always makes me looking forward to coming back and working harder. The front desk staff is incredible - always greeted by name, smile and an attitude of pride and sense they genuinely care about your satisfaction. The instructors are full of energy, motivating, explaining and demonstrating every exercise, they move around the class correcting and assisting in a very positive and encouraging way. The place is clean, equipment well maintained and convenient. I believe you get out of a workout what you put in it's easy to put in a big effort here. I'm not sure if all OTFs are the same but I can't image one day I'm going to tryout some other locations. There really is nothing I can think of to improve the place.

    Probably one of the worst customer service experiences I've had…read more My daughter and I signed up for a one-month trial totaling $62. Due to a very busy work schedule, I was only able to attend three classes during that month, so I made the decision to cancel. When I first spoke to staff, instead of simply processing my request, I was met with pushy questioning about what I planned to do for workouts if I cancelled and was told that keeping a membership "once a month is better than nothing," which felt unnecessary and unprofessional. I was informed that I needed to cancel prior to February 5, 2026. I called multiple times before that date, left messages requesting assistance with cancellation, and received no return calls. I eventually went in person, completed the cancellation paperwork, and specifically confirmed with staff that both memberships were cancelled and handled. Despite doing everything properly and on time, on February 5, 2026, my account was charged $159 twice -- once for me and once for my daughter -- totaling approximately $320 in unauthorized charges. I again called and left a message requesting a correction, and once again received no return call. This experience has been extremely disappointing. A gym should focus not only on attracting members but also on handling cancellations professionally, respectfully, and accurately. I am still waiting for the charges to be corrected and for confirmation that the accounts are fully cancelled. I hope management addresses these communication and billing issues so other customers do not experience the same situation.

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    The Helm CrossFit - gyms - Updated May 2026

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