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    Garber Chevrolet - Webster

    3.1 (7 reviews)

    Services - Garber Chevrolet - Webster

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    1 year ago

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    1 year ago

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    2 years ago

    Sales abandoned me after my purchase was completed. A chip in the paint from delivery is still there.

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    3 years ago

    The service dept isn't good. Matt is a terrible servicr manager and will blame you for their error. Don't go here!

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    Vision Nissan Webster - Dealership Rochester, NY

    Vision Nissan Webster

    (41 reviews)

    I was in the worst possible situation. My car was totaled due to someone else. Failure to yield. It…read morewas the Monday before Labor Day weekend. After working for Honda, for over 20 years, I did my research and decided that i wanted a Nissan Kix from the minute. I called camera was amazing. I told them my situation and he said, we'll do whatever we have to do once I was put in the trusting hands of danny vogt my salesperson, all my tension was gone. He is amazing if you're a female and you feel uncomfortable about salespeople, he's your guy, I will be a vision customer for life. And the day after, my brother also bought a Nissan Kix on a side note Miami's hit a deer the week before she also got a nissan sentra, thank you vision for making my worst situation. Easy breezy

    If I could, I would give ZERO STARS…read more We scheduled a NYS inspection, and prior to the inspection I gave the brakes a once over. The rear brakes and Rotors were good, some wear as the were a little over 1 year old, and maybe 20k on them. The fronts, were done a while longer, so I decided to change them, I did both the pads and Rotors. My wife brough it in, and they said that it failed inspection, as the back brakes were scraping on the rotors, and it would be over $500. I WAS FURIOUS! My wife told them that I just looked at them, there was plenty of pad on all the back brakes. They said NOPE!!! That being said, I bit my lip, and redid the back brakes, pads and Rotors, and made another appointment. This time, they told my wife they could not inspect it, as the computer was not ready for emissions test. I was like WHAT???? We did not disconnect the battery, had it jumped or ANYTHING LIKE THAT. The ONLY logical explanation is that THEY reset it. They EVEN told my wife to take it somewhere else to have it inspected. I saved the pads, and the rotors, and will be filing a complaint against them through the Bureau of Consumer & Facility Services, Department of Motor Vehicles. I see similar complaints here as well, I recommend others do the same so they get their licenses pulled.

    West Herr Subaru of Rochester - The brand new West Herr Subaru of Rochester!

    West Herr Subaru of Rochester

    (14 reviews)

    Kaya was great! It was such a breath of fresh air since talking to car salespeople can be so…read morestressful because it can feel very pushy and they're always trying to make you buy more - but Kaya was so nice and direct, it felt more like having a conversation with a friend. We had already test driven the car and knew which model and trim that we wanted and she was very honest and understanding of our position. We were very appreciative that she was willing to work with us and we were able to reach a deal in about 30 mins, definitely the easiest/best experience I've ever had buying a car. 10/10 would recommend, ask for Kaya!

    The process was not at all an award winning customer service experience…read more My first visit there to look at cars, I was greeted by Ray, who seemed nice, and said if we got a car they would even throw in a Josh Allen cardboard display after my mother commented on getting a picture with one. I took a Forester for a test drive while they were looking to give me an estimate for my current Outback. The Forester was nice. When I got back to the dealership after the test drive, they offered me $1,000 less than any other dealer that I had been to. They also refused to honor their advertised$2,500. The female manager (do not remember the name) said that was most likely going to be junked because of an exhaust leak (true), needing new tires, and being older. The tires have a total of about 15,000 miles on them and were in good shape. The entire "inspection" lasted a few minutes, was started for less than a minute, and never moved from the parking spot. I left a message with one of the executive team to try and get the terms and conditions on the advertised extra trade in value since I did not believe them, and got a call back from Justin who said that it was made clear to all the employees that the promotion was not supposed to be handled like they did at all, and it would be honored. Afterwards, I worked with the GM Zach a little, and the sales person Mercy who were both polite. At no point during the conversations with any of the employees did anyone get in the car and show, or talk about any of the features. Nor was any of the paperwork explained, other than to say what the name of the paperwork was. The only person that I would recommend dealing with is the finance person who very nicely explained all of the options for possible extended warranty and protection plans. Zach did offer to certify the car through the Subaru certification program, which I had asked about. They would not work on the price or anything else, I am assuming because of being forced to honor the trade in deal. The only reason I continued there is because of the trade in deal made financial sense to me. I wouldn't say I got a good deal, but it was a fine one for what seems to be a tough market. As we were finishing up, I asked about the Josh Allen cutout that had been mentioned on our first visit. Somehow they conveniently ran out of them in the 4 days since first visiting. Of course, pay no attention to the few that are sitting around the show room. If you are thinking of buying a vehicle from West Herr, I would go to one of the other stores in hopes that they may have better people since they will drive any of their vehicles to their other stores to be looked at. My experience here was rather impersonal and not very informative. I will also add that Ian at Van Bortel Subaru in Henrietta was an excellent representative to talk to, and I was a little disappointed that I was not able to come to a deal with him. If the deal at all makes sense, I would absolutely take my business there.

    CDI - Car delivered and in brand new condition

    CDI

    (13 reviews)

    Always great service. My A/C was broken and now it's ice cold…read more They did my timing chain and front suspension at very good prices. My e30 is so happy now!

    When, during your cross-country roadtrip in an '84 Vanagon Westphalia is interrupted, just like…read morethat-- it is always like this, with cars with people; we, ourselves, are probably too old, in our middle 60's, to have undertaken this trip at all, sans air-conditioning, with our sweet eight-year-old dog-- on Hwy 90 in Fingerlakes region of New York (so close to making it all the way across!), the sudden loss of power indicating something grave, you are thinking, like the main drive belt, & you pull over (plenty of room for a tow-truck, just in case), & toss out all the luggage in back because underneath it is the old engine & you have *two* spare drive belts & can do this repair yourself! Only you can see immediately that the belt is fine. You start the car again: no gears to shift into; we lost the clutch, you are thinking. Then the superb tow-truck driver at Farmington Towing (shout-out! sorry I forgot your name; see: "mid-60's), suggests I call CDI in Victor while he's up-loading the van & Mike, co-owner, answers the phone & says, "I don't even have anywhere to *put* your car & we're booking out three weeks from now & one of our mechanics is on vacation, but, sure, bring it by." Apologies for suspending the punchline for so long, but, after renting a car (shout out to the local Enterprise & Caleb) & thinking we'd be spending the next week exploring the Fingerlakes for the next week (we're fine with that: see "mid-60's), & spending the night in a sweet & vacant yurt (shout-out Plum Point Lodge), Mike at CDI has, overnight!, determined that the clutch cable & assembly are actually fine & that what need repairing are the CV joint & boot (so doable, especially when, as owner, you have a thing for old vw vans & have spare parts in abundance!). Mike has our van back on the road in 24 hours (backup on the lot be damned; he's committed to "getting us back on the road" to complete our cross-country road-trip)! Robert (shout-out: a mechanic who works with Mike) identifies an axel issue (that would have been big trouble further down the road) as well, so they fix that, too. All this to say that CDI Auto Repair in Victor, NY, is one of those magical, necessary stops along the road you didn't even know you needed to encounter. Now writing from Maine just a couple of days later: my grandfather was a great & honest auto mechanic; I know them when I happen upon them. (Shout-out also to Garrett at C & G Auto Repair in Hanksville, UT for his own skillful & timely work to keep us going). Yes, we highly recommend CDI-- among the best auto-repair experiences we've ever had. Skillful, humane, most excellent!

    Garber Chevrolet - Webster - autopartssupplies - Updated May 2026

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