My daughter and I have visited this location twice. Unfortunately, both times were near their closing time and the customer service was absolutely horrible.
The first time, we got there about 10 minutes before closing and were told their dressing rooms were closed and the store was closing in 10 minutes. We quickly browsed and left figuring we would return another time to shop.
The second time was last night. We arrived approximately 30 minutes before closing. Again, the initial greeting (after looking around for a couple minutes) was simply to let us know they were closing in '20 minutes' and that the dressing rooms closed in 5 minutes. We quickly browsed, grabbed some items. I had a couple pair of sweatpants I wanted to try on, so I went to the dressing room first, to find two employees just standing there chit chatting. They pointed me to a room. Not even a minute later, I hear my daughter (there were 4-5 employees in store and my daughter and I were the only customers) at the fitting rooms being told by the employee that the dressing rooms were closed and that she could not try anything on. Of course, that woke the mama bear and I poked my head out, informed the employee we were just told by another employee that the dressing rooms would be open for 5 more minutes just a few minutes prior - so she reluctantly allowed my daughter to try on her items. While in the dressing room, we were again informed of the closing time countdown (at one point we were told they were closing in 5 minutes at which point I checked the time and it was in fact 7 minutes until closing). Daughter rushed through trying things and made her selections. We were at the check out counter with 3 minutes until closing time.
We completed our checkout. While being rung up, employees continued to kind of mill about. Talking about their plans outside of work, being happy someone else was covering their upcoming shift, etc. Though I seriously considered just walking out and not buying anything simply based on overall customer experience, I spent $500+ on clothing items for my daughter.
We left so disappointed by the whole experience. I understand closing times and I recognize we were nearing it, but we completed our shopping quickly and made a decent sized purchase. Never once did they ask if they could help or get a different size or anything that actually resembled customer service. The only communication they had with us was trying to usher us out of the store as quickly as possible so they wouldn't be bothered with us. It felt like a bunch of middle schoolers with too much authority and zero care about their jobs.
I will definitely be avoiding spending any more money here as I refuse to support a company that clearly doesn't want my business. read more