They came out sprayed some oil based lubricant on the chain. The over spray went all over personal items in the garage. I called and was told I would be called back. No call by end of business. I called again and was told the owner would call me back right away. Never called. I waited a hour. They have blocked my number. Lol. I have friends with phones. Pictures to come of damaged valuables​ read more

This company came out today, understanding that our coil had broken and needed to be replaced. The quote over the phone was $350. My husband said fine due to having limited time. The technician came out and said that replacing the coil was NOT possible. You can NOT buy just a coil, and the whole system needs to be replaced, costing close to $1000. My husband told him that it wasn't happening because the door was only $400. The guy got hot and argued, leaving the conversation with "We're all freaking broke." As if that would persuade my husband to buy his services. He then sat in his truck on the phone for maybe 10 minutes, like he was trying to come up with something to sell us. My son then ran to Menards, found a replacement coil for $60, and fixed it for us. The door works great now... $60, not $1000! This company is a bunch of scammers looking to rip off people. Go anywhere else! UPDATE: When we reviewed this place, a guy from the company started texting my husband. He said he would refund the service fee and adjust our door for "free" if we would take down our negative reviews. Now it's clear why there are no negative reviews. This person also reached out to me on Yelp. We are not going to be bought or upsold. I feel sorry for people paying this company's ridiculous prices thinking its a good deal. read more

They were only worried about making the money off repairing the garage door. They said it will like to the myQ app automatically and it didn't. Sold me a product that I cannot link to my app. It would have taken them 5 minutes to do and I have spent hours trying. read more

Basel and his team have been great to work with. I don't get the sense that it's easy to be in this business right now with materials prices changing week to week and lead times being inconsistent. Basel helped us evaluate a couple different options for our door and his pricing was competitive. He was responsive throughout the process, and when a minor manufacturing defect got in the way of an otherwise perfect installation, he immediately jumped on the issue and gave us confidence it would be corrected. His installation team was also great to work with - friendly, detail oriented and focused on quality, investing the better part of a day to get the door perfectly adjusted. Highly highly recommended! read more

Garage Door Pros - Garage Door Services Near Me - Ann Arbor, Michigan

Very good company same day service professional technicians I recommend for friends and family

Very friendly staff members and fast service. Our garage door spring broke in the afternoon and the technician had it fixed by 5pm. Thank you. read more

From start to finish, Garage Door Pros delivered. My garage door needed to be replaced. I took multiple bids. Garage Door Pros' friendly and knowledgeable sales representative informed me of my options and offered a competitive rate. The service was scheduled promptly. They arrived within the agreed-upon timeframe, completing the job to my complete satisfaction. I highly recommend Garage Door Pros for your garage door project. read more

I called Garage Door Pros because my garage door would shut sometimes, but half the time it would refuse. With time, it got worse and it was extremely frustrating, especially when I would have to leave the house with the garage door wide open. When I called Garage Door Pros they were able to come out two days later and with a few repairs, my garage door was completely fixed in less than an hour. Now it opens and closes with one click of the button! I will never take it for granted again! I will say it was a bit pricey, but it was also pretty messed up. I would call them again. The guys also came in a team of three and were nice and professional. read more

Get multiple quotes to avoid getting ripped off by this company. I was quoted $250-$350 to replace spring on my garage door by phone. I specifically asked that the maximum cost would be $350 and the lady reassured me that is the case. They were very prompt and came out within an hour, however the technician informed me that the cost is $350 per spring thus the total cost would be $700. He went in to try to upsell to better springs for a total cost of $850 explaining the ones I currently had on my garage door were better than he could provide for $700. I paid the $25 fee and sent him on his way. An hour later a different company came out and replaced both springs for $290. My garage door is now working great. Get multiple quotes to avoid getting ripped off by this company. read more

Woke up this morning with a garage door that wouldn't open. Gave them a call and they arrived in about an hour. After an examination, they determined it was a broken gear in the system (system was from 1996). They provided two options of either replacing the gear or replacing the system. I went with replacing the system. After about another hour I have a much quieter garage door that works perfectly! read more

My garage door got off track one night as a result of rusting due to water damage and would not close properly. I called later in the evening and scheduled and an appointment for the next morning. I was surprised that someone answered and was told that they will always answer. Basel arrived during the window given, explained the issue, and provided some options for fixing. Everything about the experience was pleasant and reasonable. I will definitely be using them again. read more

Called to have our garage door and garage door opener replaced. We made an appointment for a quote. We agreed to the quote and they ordered the garage door color. The five stars isn't just for the good work and reasonable price. It is also because they called ahead to let us know they were running late for the quote appointment and on the date of installation, they called to let us know they have to reschedule the date. We didn't have to waste time wondering if they were going to show up. read more

My garage door came off its track. I called Garage Door Pros in the morning. They had someone out before 11am. They didn't try to sell me a new door or do anything that didn't need to be done. They fixed the problems, answered my questions, and were very professional and friendly. Gary is the technician who helped my family. The next time I need a garage door repair or a new door or motor or whatever for my garage door, I will absolutely call Garage Door Pros. There's a good reason they have 5 stars on Yelp and Google. read more

this is the second time we needed the pros (ck) was great, first time our problem was in the middle of the day and they were out within 2 hours. second time, last night cables broke just before bedtime, garage door would not close. called, returned my call within minutes, and were out in about an hour. great customer service, pricing was fair considering it was 1030pm, hats off to ck!!! keep up the great work. the swids read more

Called these guys first because a friend recommended them but had plans to call several other companies to get a quote. Also did a quick online query to get an idea of what I would be paying. After a quick conversation with Mike about a snapped spring, he gave me a fairly competitive estimate so I immediately booked a same day appointment. Received a series of SMS notifications about the appointment and even who the service tech would be. Justin made a courtesy call and told me he would be at my place at the designated time. He was punctual, professional and very knowledgeable and after a quick assessment gave me the total cost. He was done within the hour, and now I have a fully functioning garage door! Highly recommended professionals and definitely reasonably priced! read more

Competitive pricing, fast responses, friendly helpful techs. John gave me some helpful maintenance tips. Will definitely use them in the future. read more

John was great to work with. He had all the parts needed to fix my door within an hour!

I called on a Saturday around noon, and my bag are door was fixed by 4pm. The response was very quick, and the tech was efficient. I felt it was a little pricey for door springs, but probably worth it for how quick it was resolved. Will definitely use them again! read more

The workers did an excellent job. They were here on time put up a new garage door and there was no problems. I love my new garage door and it works very efficiently. Workers were kind and answered all my questions. I would definitely recommend them to my family and friends. read more

Great service. Justin came out and gave me a quote under what I was expecting. The door replacement was done very quickly and professionally. I would definitely recommend Garage Door Pros to anyone looking to have their door replaced. read more

Justin from Garage Door Pros came out today on a Saturday and did work at my condo. I scheduled them based on Yelp reviews. Though a new condo owner here, I have an older Liftmaster and the operation of the door was getting increasingly noisy. So, time for a consultation before disaster strikes, right? Justin replaced the cables and some vintage plastic wheels with nice new metal ones. (The others didn't need replacement.) The door now raises and lowers quietly. He patiently answered all my questions (and those of my neighbor who happened to come home while he was working.) He showed me how the system can operate in case of a power failure, and at my request, sold me and programmed a newer opener control to keep in my car. From the time of booking, they kept me apprised of status and estimated time of arrival via text. Then, they sent me an emailed receipt. These folks not only know how to fix garage doors, they know how to serve customers. I wish there were 6 stars. read more

it was great they were very good at giving me an estimate but then when i inquired about a senior discount they did not get back with me dropped me like a hot potatoe the two guys that gave estimate were great read more

installed the garage door after they had to cut out the opening. doors looks and works great. installed my chamberlain gar door opener with battery backup and works great. couldn't be happier. read more

Garage Door Pros is fantastic. Website is phenomenal and informative. Jim Conley was extremely knowledgeable and professional. He repaired my broken torsion spring as well as updating other vital components to my garage. My garage works perfectly now. I highly recommend Garage Door Pros for any of your garage needs read more

Amazing service, super professional! Bassel and his team arrived earlier then expected (of course they called to let us know).....they immediately diagnosed the issue with our garage door. The price they gave was within the price estimate given over the phone prior when initially discussing the issue before they came. Bassel and his team member were super friendly, worked quick and efficient...we literally did not hear them, even though they were working on the garage door right off the kitchen. Also had a vehicle parked in the garage and they assured us that they have worked in tighter area with no issue. The job was completed quickly, very clean, and the garage door opens amazingly better and quieter then before. I wish I had gotten this company initially to install the garage door... but now that I know that their work is awesome...they are on speed dial for any issues that may arise.....and most importantly their work is guaranteed. read more

The worst contractor I ever had!!!!! Told me he would be here on certain days....waited all day and never showed up...no phone call or text to let me know anything...took forever to finish the job..and the workman ship was AWEFUL!!!!!! Not very professional at ALL ..made a big mess and tracks it all over your house ..the quality of work is TERRIBLE I would NEVER recommend them to anyone was VERY unhappy with EVERYTHING!!!!! VERY unprofessional!!! I wouldn't even rate them one star read more

Fantastic service. My senior citizen mother and I both had our cars trapped inside the garage on a Sunday morning. There was a snow storm coming Monday night and obviously we had appointments (and work) to get to on Monday, so naturally we were very concerned about being able to get out of the garage ASAP. We called over a dozen places on Sunday , and Mike at Garage Door Pros was the only person to actually answer the phone (live and in person). and arrive the very same afternoon (just a couple hours after our call). That's what I call true 24/7 service. Mike was polite , efficient, and was able to immediately diagnose the problem. Plus, they had all the hard-to-find parts in stock right inside their truck. I originally thought we had a broken cable, but apparently both springs were broken and needed to be replaced. Our cars were unscathed during the process. We highly recommend Garage Door Pros for all your service issues. They service the metro-Detroit area, and they don't charge extra for weekend service calls. They certainly deserve all the positive reviews. While the other guys will be returning my call on Monday, the folks at Garage Door Pros already fixed the job. We look forward to using Garage Door Pros for all our future garage door needs, and we highly recommend them to our friends and family. Thanks! read more

Justin came out to repair our door. It took him no more than 30 mins to fix the issue with our chain/pulley and sensor problem. He adjusted/reprogrammed and lubed the door. They are in the Ann Arbor area. Super friendly and professional. Price is very reasonable. Highly recommended!! read more

They showed up when they said they would, fixed the garage door for exactly the amount they quoted. Very nice people, great service.

Yesterday was Thanksgiving and I couldn't get my garage door open! So, I called garage door pros about 9:00 this morning, the day after Thanksgiving. They said they would be out between 12:00 and 2:00 p.m. they arrived a few minutes before 2:00 p.m. they told me what my garage door needed and the price and it took only 20 minutes to fix it. I now can open my garage door with one hand! Definitely recommend this company. Will do business again. read more

Basel showed up quickly (next day, it wasn't a super high priority issue), and had my door fixed in under 30 minutes!

Called on a Sunday morning and my call was answered right away. My garage door cable broke and we could not get our cars out. They were able to send someone out right away. My garage was fixed at a reasonable price within 3 hours of my Sunday morning call. Very satisfied. read more

During the recent cold weather we had a cable that snapped in our very old garage door, and the door was stuck half open and half closed! We called Garage Door Pros around mid day and were surprised when they said they could come that day before 7pm. They did come around 6pm as scheduled, and completed the repair the same day (in the frigid cold!). They were very professional, did the job well and at a reasonable price. Would definitely use them again. read more

They were very responsive. Gary Came within a couple of hours of my call. Gary immediately identified the problem and fixed it. It was clear he knew what he was doing. I am quite impressed and will use them again if I have any garage door problem. read more

After calling 4 other "pros" (with no return calls for 2 days or none at all), I contacted Garage Door Pros and got an answer early on a Sunday morning, with a promise to come out and take a look in the next few hours. They were prompt, kind, and fixed the issue I couldn't You Tube myself out of, and charged a nominal fee, so reasonable. Since it was a Sunday, I gave him a little extra and thanked him for putting my mind at ease that I wouldn't need the door replaced. He tried to refuse, but come on, it's a sunny Sunday. He could have been other more fun places. Highly recommend for the response time, pleasant attitude, and willingness to take a call if it ever happened again. This kind of service should be commended. read more

Showed up in time. Price was reasonable. Very happy w their service. Would use again.

I am a very happy customer. I called this morning to get my garage door fixed, having no idea the time involved or cost associated with garage door motors. Mike came out at 2:30PM today, the same day, to give me an estimate. It turns out that there was a gear that broke in my motor. We discussed the pros and cons of fixing our existing motor vs replacing the entire thing (it is from the 1980s), but Mike said the motor was well maintained. We opted to fix the existing motor, Mike had the part in his truck, and everything was fixed within 35 minutes! A nice, friendly guy, who didn't try to put pressure on me to do the more expensive upgrade. Loved it, and when I do eventually replace the garage door motor (when I get some additional electrical work done in my garage), I'll definitely call Garage Door Pros again. read more

My garage door sounded horrible. I called Garage Door Pros and he came the next day. Replaced the rollers and lubed everything. Now it sounds like a garage door and not a screaming banshee. would say the price was reasonable. read more

It's my opinion this company is much better at marketing than it is at fixing garage doors. I will not be recommending these guys to anyone after all the complications from replacing a seemingly simple spring. It took three different service trips and as many technicians to get my garage door working correctly after a series of mishaps. Here's my story... A young service guy came out to replace a broken spring and suggested I do both springs and all the rollers, which I agreed to do. After he installed everything, the door would not open correctly. It kept hanging up and making loud banging noises as it opened. He tried aligning the track, but it didn't help much. In fact, he broke the heads off of at least three lag bolts and cracked the header employing so much force. Something was not right with the new "larger" rollers. At that time, the door sometimes worked right but I wasn't able to test it more than a few times as the technician claimed it would burn out the motor. I reluctantly paid the $700.00 bill as he assured me it's all covered under a five-year warranty. Come to my surprise, later that day the door wouldn't work right so I called and scheduled a second service call. A few days later, another guy came out. I think it was the owner. He said the track needs to be aligned and started working on it. After about an hour of banging, prying and using high-impact tools, the garage door was still not working right. Actually, he had done so much damage to the tracks they needed to be replaced (see pictures). He tried convincing me the mutilated and misaligned tracks were all normal. But I wasn't buying it as the rollers were hanging up on the burs he had just created. I knew it was a matter of time before things would break down again. We discussed the options and he agreed to install new tracks at his expense. After carefully looking over the damage he caused to the tracks, I decided to try and salvage it myself. I didn't have the confidence in their installing and aligning a new track system when they couldn't even align my old one. Anyway, I used a c-clamp and channel locks to bend the track back into a usable shape. I then painstakingly filed down, by hand, all the burs he created. I then placed a block of wood behind where the two tracks come together to keep them aligned. Come to my surprise, it all worked. I then screwed in a metal bracket to reinforce the header, preventing it from splitting any further. Anyway, about a week later, another guy arrived to install new tracks. I explained I worked on the tracks and wanted his opinion on my work and to confirm they would warranty it. He said it looked fine, so I had him replace all the bolts they had stripped out and install another lag bolt into the top track above the header where it had split. Instead of drilling a simple hole into the track and header, the third tech used an existing hole for the new lag bolt. The problem is this is where two headers meet. Who puts a lag bolt sandwiched between two seams where headers meet? Moreover, the installer also said he needed to rework the springs that the original tech installed. What gives, I thought? With all the positive reviews, how can I be encountering so many problems? My advice to anyone hiring this company is to ask questions and carefully inspect their work. According to my firsthand experience, it appears the quality of their workmanship is now in question. read more

We had broken garage springs and all other places were closed, but they came immediately even if we were a distance away. Once he got here, he helped us get inside our house by crawling on the ground to reach the door from within. Also, he told us the prices for the parts and the labor, and I wasn't satisfied with the price because I remembered hearing a different amount over the phone, and he immediately called his boss and helped adjust the price. He was extremely nice and sweet and did an amazing job in a timely manner. Thank you so much!! Recommend 10/10 service. read more