The torsion spring of one of my garage doors broke and the door was stuck in the closed position. I could not even get it open by pulling the emergency release. I called several places but finally settled on this one and hoped for the best. Well, here are the reasons I would call them again in the future: 1. An actual knowledgeable person at the site answers your call. Not just an answering service who schedules a house visit but cannot give one a firm estimate on the phone. 2. A company that has an actual listed local physical location. 3. A company that is listed as an authorized installer by the manufacturer. 4. Very good customer reviews. 5. A detailed quote that enumerated the cost of each part should it have to be replaced. 6. I was texted the ETA of the repair person along with his photo. 7. ETA and cost was as quoted. 8. The repair person did not try to upsale me more than what was need to do the repair. I was so satisfied I asked them to also replace the torsion spring of my other garage door as preventive maintenance since both doors probably had been installed at the same time. read more

Very professional service every step of the process of the repair of our garage door: from initial phone call to communications regarding scheduling to service. I appreciated the text to let me know they were on their way, which included the ability to track their arrival as well as info (even a photo!) about the technician. Priced reasonably, great quality service from Brian T. I've used other companies but was happiest with this one! read more

There is a certain amount of panic that sets in when the power goes out and your car is trapped in the garage. Some of you might be thinking, "Why not just disengage your garage door opener from the door, and open the damn thing manually?" And that's a great idea. However, it requires that the original installation was done properly. In my case... it was not. Thus the panic. My wife said that I would never be able to get the garage door fixed within the day, especially since we were in the midst of a city wide power outage. Thanks to the Yelp App and the mobile internet, I was able to find A2DS. Indeed, they were scheduling service calls a few days out, but when I explained my predicament, they were able to squeeze me in with an emergency visit within a few hours! The door did not get fixed that day, but the technician was able to work enough magic so I could free my car from its tomb. Then we were able to schedule a follow up visit to actually get the thing fixed. I wasn't even charged for the call. My heroes! As luck would have it, on my long list of to do items, was installing a new opener for the second garage door. So I was able to take care of that as well on the follow up appointment. The A2DS installation crew came as expected, made short work of the project, asked for my input when needed, and were able to complete the job for less than the originally estimated price! Now I have two working, modern, garage doors. Both are programmed into each opener, and I have new openers for each car. Plus there is a spiff new keypad on the side of the house, so I can open and close the doors manually. This all makes me more excited and happy than I had ever imagined! Oh yeah. There was one teeny tiny problem with the button inside the garage to open the old door. But after one quick call, and the problem was taken care of the following day. I recommend this company whole heartedly and without reservation. If you need a garage door, or a repair, give 'em a call. read more

I appreciate the prompt appointment when I need service and the reasonable prices. I compared pricing on the first job they did for me and saw that they were competitive. Service provider was courteous and professional. read more

Jim Zak did a fantastic job. I would highly recommend this company. He saved me a lot of money compared to other quotes I received from other companies. He was able to fix my garage door until I could get a new panel. Another company that I had come look at it could not figure out how to straighten out the panel to get it to go down. read more

Ann Arbor Door Systems is a great company...rapid response and very knowledgeable service people. Kevin could write the book on garage door repairs. read more

Our garage door seal was very old and needed replacement. I called Ann Arbor Door and they showed up the same day with the correct part according to my descrption and had it repalced. Without me asking, the serviceman took it on himself to lubricate the wheels and the track to keep it smooth. Great service. read more

exemplary. Punctual and professional, and fixed the problems with my garage door on the spot. Could not be more pleased. Five star recommendation! read more

Chris was very helpful in answering questions and helping me choose the most appropriate garage door. He arranged for me to get the unassembled panels ahead of time so I could have them painted. I could reach him easily with any questions. And my new garage door looks great! read more

I was disappointed by my recent sales visit for a new garage door. I had hired this company last year to replace the automatic garage door opener and they arrived in a timely manner and did the work well. So when my garage door became completely dislocated from its metal hinges, I called this company back to repair it. My three main concerns are that: 1st, he said we couldn't repair it and would need to install/buy a new door. That was fine by us and we started discussing price/color etc. Everything was going well until, I asked him when he would be able to come back to install the door. At that point he informed me that due to Covid there were manufacturer delays that would mean that a garage door wouldn't be available for install until at least the end of December (4 months!). I couldn't wait that long and said thank you but I think I will have to try to call a few other companies instead. At which point he started going on and on about how no other companies in the area would have doors either and I shouldn't even bother calling. It seemed odd to me especially because, my garage door is a run-of-the-mill white 16' x 8' door. So, I thanked him again but said I will just call a few places and get back to him. He then started talking about how he would have to charge me a service fee unless I signed with him that day. This was never mentioned to me on the phone when I made the appointment. None of the other 6 companies that I have contacted since to give me a quote, have charged me a 'service fee' for not purchasing through them. I flat out refused to pay him and he left. 2nd, all 6 companies that I did contact had my door in stock and all told me they could install next week, with one company saying they could install it the next day. 3rd, he wasn't wearing a mask and then asked to come into my home to discuss the garage door. read more

They repaired our dented trim work on the side of our garage door and fixed our garage door, which was sounded and acted like it could barely move anymore. They did this for a reasonable rate (less than some other companies I called). They were friendly, professional, prompt and most importantly, extremely competent! Nothing beats a repairman that actually does the repair work thoroughly (and at less cost than another company whose owner was grumpy and did a poor job the first time we had the door fixed)! Will always come here for any garage repairs! read more

Very fast and friendly service and reasonable prices. Very responsive, our garage door broke on Friday and it was fixed the following Monday morning. This is the first place we call when we have a garage door problem. read more

Scope of work: Install 1- 7x8 ft door & 1-18x7 ft door. Install 2 garage door openers & carriage door hardware. Estimates obtained: 3, Ann Arbor Door ended up in the middle. Payment: Cash, check and credit cards. We used this company previously to install a commercial door on the pole barn at our old house. I knew going into it that I would likely use them again, but got two other estimates for reference. Making the estimate appointment was a breeze. Chris came out and assessed the scope of work, he was courteous and knowledgeable. I received the estimate via email a few days after Chris came out. The estimate was fair and I chose Ann Arbor Door Systems to do the work. When I started all this I wanted plain doors... no windows, no frills. Then I saw the Hass Door brochure Chris gave me and the Hass website. I think I emailed Chris 5 times with changes to the estimate. I changed my color choice twice, style choice once, added windows and finally added carriage door hardware. Cause you don't think you need it and then you see it and it just looks so incredibly good that you have to have it. Hahaha. I must have drove the poor guy crazy but he never batted an eye. I should mention that Hass Door website has a feature called Hass Create. It allows you to upload a picture of your garage doors and experiment with style, color, and accessories. I found this tremendously helpful. It should be noted that I was converting 2- 8x7 doors to 1-18x7 door. I was having a hard time finding a contractor that I liked, and Ann Arbor Door Systems recommended Stanford Enterprises, whom I ended up hiring to do the conversion of the opening. Gyll Stanford was outstanding and you can see my full review of his work on his yelp page. Gyll coordinated his work and the install of the doors with Ann Arbor Door Systems. After Gyll finished his part, Ann Arbor Door came out to install the doors. There was no wait time between contractors. The installers arrived on time and were very nice. The garage door install took two days, and the end result is excellent. At the end of the job I did notice that the window inserts did not match, and one of the door panels was dented. The installers took note of it, replacements were ordered and everything was corrected in record time. Overall, and excellent experience. I would not hesitate to contract them again in the future. read more

Ann Arbor Door Systems - Garage door job before - Garage Door Services Near Me - Ann Arbor, Michigan

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I used these guys when I managed a Firestone Store due to their prompt service and quality work. 10 years ago I had a problem with my home garage door and called them. The service tech arrived and bluntly stated that my garage door needed to be replaced. Because of their proven expertise, I immediately accepted and they replaced the door at a reasonable price. It was a much better and insulated door, I realized instantly how right he was. Fast forward to late yesterday afternoon, I heard a spring break. I called them and they apologized that they could not come out until 10:00 this next morning. I, however, was thrilled. The tech saw the broken spring and insisted on replacing both, of course I thought as they are both the same age. I asked him to look into the bottom rollers and he insisted on replacing both as well as the rusted cables. The total bill was $286, an amount I found more than fair especially as he spent an hour on the job and charged only $20 in labor with no travel charge. If you want a flashy, detailed, warm and fuzzy sales presentation please do not call these guys, that just ain't them. If you just want your door fixed promptly, expertly, with no worries, then this is a great choice! I have used them many times and have never had a bad experience. read more

This company does what they promise and show up when they say they will. The work the did for me, new opener that required some changes to the track, was done well without any surprises. read more

Great job from Ann Arbor door systems. I called for service on a Monday morning after a failure of my opening system the previous weekend. garage doors were repaired by Kevin that same afternoon. Highly recommend!! read more

Excellent Job!!! Fair price, timely and professional installation. Highly recommend!!! read more

Ann Arbor Door Systems - Garage Door Services Near Me - Ann Arbor, Michigan

Choosing this company based on reputation and not on price immediately paid off. The garage door to our home was already deteriorating when we rented it a year ago. Fortunately, our landlord finally gave-in and agreed the door was a safety risk and authorized us to move forward acquiring quotes from five local companies and permitting us to deduct the installation cost from the next month's rent. Though the Ann Arbor Door Systems quote wasn't the lowest, their online reputation via ratings sites like this simplified our decision. Further, there was no company during the quote process that was more thorough with respect to ensuring our awareness of precisely what decisions we needed to make and what they were promising prior to moving forward. For example, no other company took the time during their quote visit / inspection to review color choices to ensure a color match assuming we decided on their company. Though we were able to utilize the existing door opener system, all else was replaced including the track system. But at the end of the installation, a clear problem was at hand: there was a gap large enough for rodents, etc. to pass through on the right-hand side of the door bottom that wasn't there with our previous door. In other words, there was a concrete slope nobody noticed prior to installation. As the installers weren't decision-makers, the best they could offer once the work was complete was to recommend we look into a door seal and that they would advise their management of this situation. The next day we received a management follow-up call where we scheduled the original inspector / quote person (a manager) for a post-install follow-up in a couple of days. Upon his visit, he offered to install a retrofitting door seal himself at no charge. We gratefully accepted and could not be more pleased with the result. In the end, he acknowledged that such a gap would typically have been noticed prior to an original quote where the door seal solution would have likely been an additional cost. But because he did not notice that potential gap problem upon the initial quote inspection (most likely because the old door had simply settled into place because it was broken, thus sealing the gap on its own), he accepted that responsibility without question. The bottom line: expertise, thoroughly informs their customers, and stands behind their work. In my opinion, this company certainly earned the slightly higher price we paid by choosing them. read more

I have only nice things to say about Ann Arbor Door. Our garage door was acting wonky for a few days, and then just quit while the cars were parked in there. My husband and I managed to force the door up and the cars out onto the driveway, but something was seriously wrong, as the door was hanging incorrectly and coming away from the tracks. We called a couple door repair places - one never picked up, even though they had Saturday hours, and the other place USED to service Ypsilanti (because we've used them in the past) but don't any longer. So, I called Ann Arbor Door, and while they couldn't come out on the weekend, they promised to be there between 8:30 and 9:30 on Monday. They got here during the one-hour period they said they would, fixed the door (broken spring, which in turn messed up the cables) in less than 40 minutes and charged me less than $100. Great experience all around. read more

We had a 20 year old liftmaster that decided to die. I called Ann Arbor Door at 4:55 PM on Monday - They were on site Tuesday at noon. The installer really knows his stuff - replaced the ancient machine and wow - did a great job and cleaned up perfectly. This company is truly professional - I cannot say enough good things - they were referred to me by a neighbor - what a great job - thank you so much! read more

I bought a garage door from this company about 5 years ago and called them recently to have the rubber molding replaced at the bottom of the door. It seems a couple of chipmunks had eaten through a corner of the molding and I didn't want any unneeded friends in the garage this winter. The guy I spoke with at Ann Arbor Door didn't seem interested in my small project and quoted me a price of $145 for the job. He 'dismissed' me on the phone by saying "Well think about it and call me back if you are interested." And then he hung up. Well, I dismissed him by calling another company who did the same work for about half the price. And I am thrilled at the quality of work that was done. Need I say more? read more

Paul from AADS, Inc, fixed our twisted, mangled, gnarly garage door in maybe 20 minutes. Friendly and Skilled. I was pleasantly surprised at how quickly it was fixed. Ask for Paul, he rocks. They also let you call-in payment to the office if you don't have it on you. Pretty cool. Great experience. read more

If I could give this company a 1/2 star I would. I had an issue with my Genie garage door not opening. I called the company and had the technician come out to "diagnose" the problem the next day. The technician just took a quick look at the door opener and said that the circuit board was bad and said that I should replace the whole opener for $450 dollars. He did no troubleshooting or anything. I said that I was not interested in replacing the opener, I just want my current opener fixed. He refused to fix the opener because he said that he doesn't touch Genie openers and then charged me $65 for stopping by. After the tech left, I looked at the troubleshooting section of my Genie manual. It said that the chain may be too tight or loose. I tightened up the chain and wammo, the opener started working. What a waste of $65!!! read more

I'd been a long time customer of theirs, but after this last experience, I am no longer. Ten years ago, they installed a Marantec garage door opener. It worked flawlessly. The only problem was the cotton cord to the emergency release broke off. The cord holding mechanism did not allow for easy replacement, but clearly could have been done. Instead the company told me I would need a entire new mechanism with the same crummy cotton cord and the cost would be over 250 dollars!!!! No effort was made to see how the cord could be replaced with nylon or any other type of longer lasting cord. No, no no no, you either bought the entire mechanism at the inflated price or nothing. But you could buy a new Liftmaster opener for $560.00! And no, we don't carry Marantec anymore and no we don't carry Genie; we just carry Liftmaster. So, my choice was to pay almost half the cost of a new opener just for a cord or buy the Liftmaster. In hindsight, I should have called another company right then and there, but I purchased the Liftmaster which lacks several really nice features of Marantec and the Marantec opener unnecessarily was tossed into the waste stream because a company decided it was more important to rip you off than be ethical and more environmentally friendly. Never again. read more

Quick, professional garage motor replacement. Technician was very thorough and friendly. I highly recommend Ann Arbor Door.

Ann Arbor door did a great job helping choose the right product for our garage door replacement. The door came in on time and they worked with our schedule for the installation. Installers did a great job. The entire experience was top notch. I have all ready recommended to my friend. read more

I run a service department for the Ultimate Driving Machine and any time I have a garage door issue, Ann Arbor Door is my go to company for repairs. they're fast, efficient and very friendly. I highly recommend them for home or business read more

The work was done quickly and seems to be fine. My complaint is with the guy who came out. I share a driveway with my neighbors so when he parked in the driveway I explained the situation to him and asked him to park on the street -- about 30 feet from where the truck was parked in the driveway. He gave me an extraordinary amount of attitude for this simple request, even though he doesn't know anything about my relationship with my neighbors or why I might need to keep my driveway clear. It just seemed unnecessary. I would try Garage Door Pros before asking this company since they seem to cover the same area. There's no reason to put up with people like this. read more

Calling in yesterday it sounded like the same guy I had install my double door 20 years ago. The main spring which counter weights the door broke. so it lasted 20 years - pretty good. Very helpful over the phone - would have sold me a main spring if I'd wanted to install myself but car was stuck in garage so I couldn't go get it. His man came out this morning 9 AM and fixed it quickly and charged only a modest amount which included replacing a shorted wire after troubleshooting why sometimes the door stopped as soon as it started. Excellent! Friendly too. Every time I call - about once every 5 years, they can tell me over the phone what the problem is then sell me the part or come out and fix it . Great business. read more

Completely 100% satisfied! They installed my homes garage door and opener on 9/22/2003. Has worked perfectly with no issues. Had a problem with it yesterday, technician came out the same day I called and fixed it. Highly recommend doing business with this company. read more

I had my maintenance guy walk them around to look at all our garage doors that needed repaired. A few days later I got an e-mail saying it was beyond there capabilities. What a joke. Thought they were professionals. read more

Fast, reasonably priced, knowledgeable staff on the phone and at the house, considerate of timing issues. Overall, couldn't imagine this being easier or more convenient. The actual repair (torsion spring replacement) took less than a half an hour. Strongly recommend and will be using AADS for any future garage door repairs. read more

They were good at explaining options, good at installation, and have stocked the replacements I needed because I keep losing my remote garage door opener (not their fault). read more

I have backed into my garage door twice (yes, twice- two different doors) and called Ann Arbor Door both times. The same man repaired the door both times and was skilled, professional, and blissfully quick. He arrived within hours and was able to fix the doors, which to me seemed mangled beyond repair, without having to replace them. The receptionist who took my call was kind and courteous. Overall a great experience. I would definitely use them again, though I hope the occasion doesn't arise! read more

The spring on our garage door finally gave up the ghost and we phoned A2 Door for help. They came out the same day, installed the new spring (and greased the workings) -Justin was totally friendly and efficient. Our door works so much better (and quieter!) than it did before. Couldn't be happier with their service - would totally recommend them. read more

In the last 3 years I have utilized Ann Arbor Door Systems twice. They have replaced 2 Garage door motors for me. Each one in a different garage. Not only was the price for both motors, each case, very fair and competitive but the service and installation was top notch. If your looking for a garage door repair, door or motor replacement, or any garage door problem solved. Don't waste your time shopping around. These guys are the best in the Ann Arbor Ypsilanti area. Carlos is the best door I have ever met. And when it comes to professional competence and service these guys should get a JD Powers award. I am a retired Auto Dealership Mechanic with 35 years experience in auto repair and customer service. I know good customer service and have given it for my entire career. You take care of your customers and they will return to you time and again. These guys and gals at Ann Arbor Door systems have that mindset. Its their way of doing business. If you hire anyone else for that garage door issue , YOUR WASTING YOUR MONEY. Call Ann Arbor Door systems. You will not be disappointed. Ron J. Ypsilanti Twp. read more

Excellent service! I called to explain how urgent since the garage door would not open due to the broken springs and both cars inside so we weren't going anywhere and the long weekend was upon us. They sent out Jimmy the tech who even offered to arrive sooner than scheduled, he replaced the springs and pulleys along with full adjustments, it worked better than new, so quiet, almost gliding to a close. Exceptional service at a fair price, when no one else was available. I recommend them highly, the best service experience since we owned our home, they are the best. read more

Called the morning of a snow storm around 9am to get someone to fix our garage door (broken spring and some other unknown problem with opener). A man was here by noon, walked into the garage, diagnosed the unknown problem instantly, and fixed both the spring and the gear in about 30 minutes. Great service, professional, fair prices. I highly recommend if you don't want to deal with any hassles. read more

Ann Arbor Door replaced my garage door a couple of weeks ago. Everything about the process went smoothly. The day after I called, a sales rep came out and walked me through the options for replacement. I greatly appreciated the rep's honesty in saying that the opener was fine and that just the door, tracks and spring needed replacement. The installer arrived on time and did a great job, including wiping off his finger prints as he wrapped up. The door appears to be more solid than my previous door even though it is their basic model. I would recommend shoppers take a close look at sales materials (and possibly other garage doors in your neighborhood or in Ann Arbor Door's show room) as the some of the more basic doors like mine come with a substantial ~2 inch black retainer/weather stripping on the bottom edge of the door, including on white doors. I'm sure this makes for better protection from the elements, but the appearance was a big change vs my old door. Ann Arbor Door is so keen on customer satisfaction, they helped me resolve the appearance issue. I am a very happy customer! read more

This is my first 5 star rating on Yelp. I had an old garage door opener that no longer worked. I call these folks and spoke to a lady named Debbie. Within minutes, it was obvious she knew her stuff. I called back later and made an appointment. The technician arrived on time and went right to work. He had a new system installed and working within 2 hours. He was helpful and answered all my questions. These people are good! read more