Louie is very rude and unprofessional. I ask him questions and he is clearly not listening to you. I asked him about the DR ETB that the person in front of me purchased. I asked if those were the pre ordered ones and he said no. Then I asked do you have some more in stock. He said no, that those were the pre ordered ones. I told him that is what I asked you in the beginning. Also my son asked him to unlock a controller that he wanted to look at. After 30 seconds he asked him are you going to buy it? The service sucks! read more

Good service. They helped me enough to find what I was looking for. Good amount of stuff. Can't wait for to buy more.

I was very indecisive on which games I wanted to pick up, but Ashley and Luciano were very knowledgable and helpful. They helped me take advantage of the 3 for 2 deal (with the $25/year pro membership) on pre owned switch games. Its great to see that in a world full of online shopping that gamestops are still open and hiring great employees like Ashley and Luciano. read more

Gamestop - 3 old games (and a 12 month pro membership) for $130 - Videos & Video Game Rental Near Me - Valencia, California

The workers don't give a shit. I walked in, no greetings and then when I found something, I couldn't buy it, cause the worker said "oh no I'm buying it right now" LMFAO. Then this dude proceeded to ring himself out what joke. Don't get your hopes up coming into this store. You're just going through their employees leftovers. read more

Spend to much money here always very friendly and helpful Ashley, Sean, and Preston are hard working people definitely recommend them

I came to this location on Christmas eve to just browse the ps5 selection. When I entered, I was greeted by the familiar face of Sean. He did ask if I needed help and what I was looking for. After a little back and forth. I realized one of my dogs was so excited that he peed the floor. Sean noticed and grabbed some paper towels to help me clean up the mess. I Sanitized the area with a wipe that I had. Sean was very understanding and still was upbeat with helping me out. I definitely reccomend going to this location for the atmosphere provided by the top performers that work here. Just don't bring your dogs in haha... read more

they are very knowledgeable and cooperative about what I was trying to get and I was able to find it on the PS3. It was Roger clank all for one they don't they do have a very wide selection of some console smaller on other consoles, but what game store wouldn't great service will definitely recommend read more

Not only does it smell but the staff gave up along time ago. They are not professional in any way, and they do not care about hygiene or presentation of their position. We all have something going on but if you go to work leave that behind while you're on the clock. Today I went in and expected a line via holiday shoppers. However I didn't expect the rude employee, he didn't seem even a bit apologetic for slacking he also swore in front of my kids and told me to contact corporate for better service. They don't even know their own policies. I really don't recommend this location. read more

Horrible service! Luciano is a scam artist! Please beware. Do your research! Will not be going back after years of going there.

Rude employees, horrible attention to what you are asking for, and they couldn't care a less about you! Hope they close down the rest of these losers locations. Never shop there again. Done, and dusted! read more

The customer service here is nonexistent. GameStop is dying and the employees here do nothing to stop it. Just buy games online or from anywhere else. read more

terrible customer service- 15 mins after the store open I called 3x no answer. I waited 20 mins after and tried calling again & no answer. I gave it one more try & no answer- like what the heck there's no way they're that busy. Some one's not doing their job. Come one GameStop ! read more

If you ever need to call in anything good fucking luck these ppl never answer the phone. I stood in the store by the entrance and called 4 times and the phone was never picked up. Like I don't understand and there was only 1 other customer read more

a worker named Sean gave me a ton of free stuff on my birthday. An Xbox Series X, Pokémon ETB, Etc.

This gamestp is my favorite so friendly and helpful they know all the secrets and good deals pro is recomended read more

Gamestop - Pre order ff7 rebirth with swG - Videos & Video Game Rental Near Me - Valencia, California

Send abused games as new. Went to get a refund and they are closed at 2pm in the afternoon. read more

Gamestop - Closed during the day. - Videos & Video Game Rental Near Me - Valencia, California

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I was trying to trade in my PS4 and some games. The sales associate told me I am not suppose to wipe my PS4 hard drive and he needs your personal information and PlayStation account info still on the system in order to make sure it is not a stolen console and they would wipe it after a week. I was required to log in with my PlayStation credentials right there if I wanted to trade the console in. I found this practice sketchy and was not comfortable trading in my console with all of my personal info and PlayStation account still on it (this information is not disclosed on GameStop website). As said on the GameStop website, they ask you to wipe your hard drive before trading your console. I attached a picture of the policy. I have traded several of my different consoles and games over the years with GameStop and have never had this sketchy experience. I will not be shopping and trading with GameStop again. read more

Gamestop - Videos & Video Game Rental Near Me - Valencia, California

Bought a pre owned controller and we returned it the next day but apparently they couldn't find it in the system because the controller didn't match the bag it came in. How convenient that this occurred. Couldn't give us our money back and offered us to sell it for $20 when we paid over $120. Definitely some shady stuff going on at this store. read more

The return policy of the Game Stop store on Magic Mountain Blvd Valencia CA has a special return policy. On December 18 2023 I purchased four new Nintendo Switch games as a Christmas gifts. On December 26 2023 my daughter and I went to the store to return two new unopened games and were told by the two employees of the store that it was too late to return. They said the returns needed to be made by the 7th day of the purchased date. I was disappointed that we were unable to return the new unopened games on the 8th day from the purchased date. The original store receipt has a 15 day return policy printed on it but the employees instructed me that I would need to call the corporate office to file a complaint I am sorry but I will let my friends and family know that they should start purchasing video games at other retailers that honor their return policy. read more

Nate might be the worst minimum wage employee I've ever had the displeasure of meeting. His first words were rude. I had bought a preowned game 8 days prior and then went on vacation where I was gifted the same game. Naturally I went in to return it and Nate looked at my receipt and said "your way too late for this" come to find out I was a day past the return policy. I asked if there was anyway I could just exchange it since I was going to be buying a switch that day anyways he replied "no you didn't read your receipt" so I had asked for a manager and he replied "no and I can't give you their name. They follow the same policy as I do they won't do anything for you." I decided to go to another game stop and Nate shockingly told me "they won't help you." I then went to the game stop in the mall and spoke to Jared and he might be the best employee they have. I told him the situation and turns out they get people sent to this store all the time due to Nate's behavior. Jared called his manager and they were able to get it returned and then guess what I spent another $300. All it took was someone with a good attitude. Jared thank you! Nate GFYS read more

If I could rate it no stars I would this is the worst GameStop I been too called em 15 times to check and see if I could trade my controller in then I waste 30 mins driving up there only to be told I can't trade it in because they don't have any it makes no sense if I pay for insurance I expect my controller to get traded if not what's the point of paying for it and literally nobody was in the store they didn't seem busy all they had to do was answer the phone and all this run around could've been avoided I miss the mall and the location by Walmart this one is just unprofessional will never go back I'd rather drive to the valley read more

It seems every time I go to shop in there they are closed. They didn't open day after Christmas till two hours after the scheduled time. Today there "out to lunch." Was probably going to spend at least $500 (or more, mostly on used stuff (their highest profit item). I am a gamestop gamer. Well, not after today. Going to spend my saved up funds online then cancel. Failing buisness. read more

Do yourself a favor and avoid pre ordering games from GameStop. I preordered a game that was released on 11/22, when I stopped by the store to pick up the game, I was told they didn't have a copy for me and they still don't. However, they are advertising the game as in stock on their website. What's the incentive to pre order if they can't deliver? Avoid them for pre order all cost!!!! read more

Taylor was exceptional, helping us with a system we weren't sure of. She gave us many pointers and recommendations that we love. Great store and customer service! Definitely coming back. read more

Devin is the most helpful person I've ever spoken to at a GameStop establishment!! She was so informed and capable, I loved everything she had to say. I ended up pre-ordering twelve games during my visit because they were just so convincing! Really looking forward to my Paw Patrol for the PS5 reserve God bless Devin! read more

Misleading sales signage. Only find out about the fine print after waiting in line. I don't think they understand the implications of this. When you bring small children into the store, they think they're getting some thing and then only to find out at the register that the signage was completely inaccurate. Asked to purchase a gamestop reusable bag because they "ran out" of regular bags. read more

Never had a problem with this game stop Jennifer is always nice every time I come in always asking if I need help I've never had a problem with this game stop read more

Someone placed an online order for me and I called to confirm to pick up the item and they told me that the person that ordered it online had to pick up the order even tho that person called saying I was going to pick up. That person does not live in Santa Clarita. I asked to speak to the manager and she said that she was the manager. She said that it is their policy. I went on their website for in store pick up and no where it says that the person that orders online must pick up. I told her that I wanted to speak to someone else and she said that would be the district manager. I asked to speak to the district manager she said she's not allowed to give out their personal number. I never asked for their number just to speak to them. I offered to leave my information so I can get a call back she said she cannot do that either. At that point I am frustrated because I want to pick up my item that is ready. She said i had to show the id of the person that placed the order. Told her I could show her a picture of it or even FaceTime the person, she again said no that it was against store policy. I asked to see where that policy is written since it's nowhere on the website. She hung up on me. I tried to call back they're not answering. Very poor management skills. read more

I preordered a collector's edition for an upcoming game, and a woman named Christine said while I couldn't or preorder it immediately, she could take a down payment for the regular game, and when preorders came available they could move it over. The next day came and preorders ere available, but I called and they said they never changed it over to the collector's edition, and it was out of stock so nothing they could do. I spoke the GameStop in Northridge and they said that it wasn't even a possibility to preorder the collector's edition in person. read more

Black Friday 2020... was hoping for an X-Box Series X. I arrived at 05:55 am, opening at 6 am. Was 20th in line so I was optimistic on getting my Xbox. Just to be told; " only 2 PS5 and 6 Xbox's on stock" wtf?! You could've posted a sign on the g'damn door the night before. Huge disappointment. Poor preparation on the company. Horrible horrible read more

I had very bad experience with the Valencia GameStop store. I waited on line for 30 minutes to purchase a funko pop that was place on the shelf and when I got to the register I was told that I could not purchase. There were multiple items of the same figure place for sale. During my purchase on 11/25/2022 there were 4 employees on the store but they only had one person on the register. The manager by the name of Christine (she/her's ) was not assisting customers, she seem to be doing paperwork and the line was very long. I was upset because I waited for so long just to be told that I could not purchase my item. read more

Typically service has been great here. Very knowledgeable young people have helped me out. It would have 4 to 5 stars if not for this incident. I just went in and an extremely rude older woman was behind the counter. I asked a simple question about the ps5. I was NOT trying to buy one. Just a very innocent question. She almost bit my head off. "I don't know, go ask Sony. We know nothing." There's a way to speak with customers even if you don't have an answer. The 20 somethings who work there have better interpersonal skills. What a witch. read more

Spoke to Dee over the phone who was very patient and knowledgeable and straight to the point. If she didn't know the answer to my question she provided a best guess, as an example my question was regarding an upcoming pre-order, but was not officially announced yet. Customer service has certainly improved since the new company board took over. TO THE MOON read more

I have to give this Gamestop a poor review because I had not one, but two annoying employees try to get me to sign up for the Gamestop club, not once, not twice, but SEVEN times. Every other line was 'Hey are sure you don't want to sign up??''. Dude. I'm buying a $10 used game that I have since only played twice. Do I look like I would benefit from your stupid club? I know you are doing your job, but don't make my experience feel like I'm being pitched a timeshare or riches in an MLM. read more

I asked a sales rep if I could buy 2 copies of battlefield 4 on Xbox 360 and then upgrade them up for the Xbox one version. Sales Rep: yes. ME: Is there a limit to how many battlefield copies I could buy and then upgrade? Sales Rep: no as many as you want. ME: sweet I'll take two. (I even had to pay to upgrade my membership just so I could upgrade the games at a later time.) Deadline to upgrade the games comes so I go in to upgrade. Mitch (if thats his real name) is the store manager and was helping me. I told him I would like to upgrade the two battlefield 4 games. He informed me that I could only upgrade one per customer. I immediately got irritated and told him that one of the other associates (who was not there at the time) said that I could upgrade both. Manager said no you can't. I said so you guys just screwed me. Putting that aside I was willing to accept my losses, upgrade just one of the games and then purchase an Xbox one system while I was there. (This is where the store manager Mitch attempts to get back at me for being an unhappy customer and complaining) The store manager supposedly checks his inventory and says "Oh we don't have anymore battlefield 4 Xbox one version left. Let me check the OTHER STORES in the area. Seems we are all out at the other stores also. The closest one is in Northridge but if you want you can still buy the xbox one system with us." I said no thanks ill come back in a few days. Not trusting him I went across the street to the mall and checked the Gamestop there and they had an entire rack full of the battlefield 4 Xbox one version. Just an example of how the store manager deals with an unsatisfied customer. I almost fell for driving to Northridge but something told me he was lying. I will not be renewing my membership with Gamestop EVER AGAIN. Besides Sams Club is cheaper and the warranty they offer is better and cheaper. Screw you Gamestop! No second chances. customer no more. I would give you no stars if Yelp would let me. read more

gammers galore but this gamestop sucks compared to the one in the mall one in the mall has nicer staff and better store, even though it is 1/3 the size read more

The staff here is amazing and knowledgeable. They helped me a lot to choose a game for my brother, he was happy. I don't know much about games, but they definitely know what they are talking about. read more

Our first visit here and were happy to be greeted by nice employees. Hannah was so helpful with completing our purchase and gave us lots of great info. Thank you for making our shopping experience such a positive one! read more

This store is truly run poorly. I heard the word "Sorry" to three people and myself in the store. I pre ordered an item eight months ago and when it came in, no one called to let me know! I randomly stopped in to ask... again... there it was, on the shelf. They put out the one they got without a call after waiting that long. I now go to the store on Stephenson Ranch, now that's a quality store run by folks that pay attention to the details. I hope this store stops sucking so bad, but I wouldn't know because I'll never order one thing from them again. Peace! read more

Great selection and customer service. Always helpful and knowledgeable. Store is clean. Never have had any problems. It's great that they offer cash or credit for trade-ins. I would rather come here than go to the mall because it's so much more convenient. read more