I have ordered a same day delivery item of Pokemon cards which had a receipt with the quantity of two and only one had been delivered. This happened on 12/14/2022, here I am five days later STILL trying to even talk to a store associate at this gamestop. The line was either busy, or every time I called it would ring so long that I would get the every store associate is busy at this time.
I finally reach a store associate today, and their response was, the only thing you can do is call the 1(800) number for corporate. Which by the way I have already emailed and called multiple times by this point. Some of those calls resulting in 1hr + wait times just to be hung up on, or kicked out of the call. The same associate told me that their store is not responsible for online orders, even though they sold me the items from this particular store.
The crux of the problem is that these cards are being ordered directly at gamestop.com, and they are being packed by individual stores to meet the same day delivery needs, and door dash is notoriously unreliable as a company just transporting food. I would never have purchased same day delivery had gamestop told me that doordash was the courier. They give you codes that tie to the USPS, so I was under the impression that the USPS and gamestop had a business contract for same day deliveries. I was also expecting to have to sign for the package.
The package was ordered at 11:30 am, and was expected by 8 pm. Throughout the day, I received emails saying your order is packed, shipped, on the way, etc. I chose to sleep roughly around 6 PM, after my last email saying that now my delivery would not be at my house until December 18th, 2022. I wake up to a picture of my delivery at the door to the rent office of my apartments, I receive a call the next morning from my rental office saying that there is a receipt for two items and that only one was in the bag... not a box, a bag...
If I did not select same day delivery, I am sure this never would have happened. I needed enough time to ship out the gift for Christmas. I have been a loyal rewards member for over five years at this point, and have never had a shipping discrepancy. I do not appreciate the fact that the associate had zero answers except hey, keep calling that number that does not get you in touch with anyone.. Good luck, have fun being out 30 dollars.
Thanks for nothing gamestop. read more