BIG Shout out to Greg!!! Greg is the nicest person in all of Gamestop world! I was so upset about…read moreyou all not being open for midnight release of a recent Mario game and not receiving the special Pin set. He made my day and Christmas! Thank you for being so caring and considerate! By the way are you the real SPIDERMAN?! lol just curious..

Great customer service! Dustin rocks! I live in Celina, approximately 30 minutes away and would…read moredefinitely take the drive to this location again because of their customer service. It's very hard to find great customer service these days!! However, Dustin was professional and took the time to explain things to me. I'm a mom with 2 gamer boys and I am completely oblivious to the games/ gaming language. He was courteous and friendly and made the trip worth it. I would definitely recommend this location!

Went at 7:31 this evening and online shows 8p close. Door sign says 9p. Me and three other patrons…read morestanding outside staring at the cashier who is at the register and won't make eye contact or answer the phone while we are calling. No closed sign on the door or anything. No explanation.

Service from everyone except the manager was good. The manager was rude to both the customers and…read morethe employees. When his younger employees ask him for help, he laughed at them and said, "maybe after lunch". They were standing there with their mouths open. Two customers were ignored and my experience was so awful that I will never go back. I used to love GameStop.

This is the GameStop closest to me in Plano, and it's... fine. Not great, not terrible. Just very…read moreGameStop. I usually come in to browse and fill out my collection, occasionally paired with a trade-in. I'm mostly shopping PS5, Switch, Switch 2, and some retro, and to their credit, this location is actually pretty well stocked. Good game selection, and I appreciate that the store isn't 70 percent Funko Pops. The collectibles are there, but they don't dominate the entire wall, which is refreshing. The employees do know games, which I appreciate, but interactions here can be hot or cold. Once it becomes clear that I also know what I'm talking about, the energy sometimes shifts and it can get weirdly intense. Not rude, just awkward, especially when you're ready to leave and the conversation doesn't seem to want to end. Trade-in values were surprisingly reasonable the last time I brought something in, though I rarely trade these days. Pricing otherwise is... GameStop. Used games usually feel a little optimistic unless there's a sale happening. It's not THAT bad, which is why it lands at three stars. It's convenient, the inventory is solid, and sometimes it's exactly what you need. Just don't expect a relaxed, browse-and-bounce experience every time. Sometimes you get it, sometimes you really don't.

Hats off to these guys... In the midst of the Covid crazy GameStop has curbside delivery. This has…read morebeen really helpful for people like me who have asthma that are trying to avoid as much contact as possible. I just purchased a PS4 online and was not able to get a warranty- these guys hooked me up without any issues and handled all the paperwork inside so I didn't have come in. I don't know if curbside will change permanent ways in which we shop... but it has been pretty cool to just order online, meet me at the door and grab my stuff and go! This is an introverts shopping paradise! I have been coming to this location for years- manager here is great and the events (Madden and 2k) they hold at this location are always smooth and orderly. This location actually holds on to good employees- so there is minimal turn over, so ends that their customer service recognizes their good returning customers. Hope this point survives as it's convenient to have it in little elm instead of driving to large shopping areas.

Ring, ring, ring...no one answers the phone…read more These people cost themselves sales because they don't answer the phone. I was looking for a used PS4 game, and wanted to confirm they had one copy left, from what the Gamestop website showed. Only location in town to have it, apparently. Called several times...phone just rings and rings. Was able to call Collectible Cards and Games and they had two copies left, but $5 more than Gamestop. I went and bought it anyway because I can't trust this location. Lesson: answer your phones. You might lose out on a sale if you don't.

Called the day before to make sure they'd have an item in stock and they told me that had 3. Showed…read moreup before open the day they were supposed to release in store and the staff couldn't locate even one of them despite their system saying they had three. We waited for an hour for him to look only to leave empty handed. Horrible organization and management.

My son and I arrived at GameStop right as the employee was pulling down the metal gates to close up…read morefor the night. My son, with all the urgency a young child can muster, ran up to him and explained that he was in dire need of getting a toy inside. Without hesitation, the employee kindly paused what he was doing and allowed my son to come in. The sheer joy on my son's face when he walked out with not one, but two new toys, was priceless. I am incredibly grateful for the employee's understanding and kindness. Thank you for not turning my son away and for making his day so special. Your generosity won't be forgotten!

Xavier was super helpful and efficient, got me in and out quickly and was informative. Def…read morerecommend this location.

Strange experience. Ordered a console for pickup & could never pick it up. I ordered it at night,…read moreso I had to wait until the next day to pick it up. When I showed up during their business hours, it was locked up. The note said left at 4pm and be back at 5pm, but I showed up before 4pm. It looked like the note has been there a while & the store has been closed for a while. Called about 4-5 a day at different times hoping to reach someone for the next 3 days. No one picked up the phone. Closed again the next day. The customer service just said to wait 3 business days for automatic cancellation because there is nothing they could do about store pick up orders. After 3 days, still didn't get a refund. Finally got it refunded in 5 days after I had a family member check the store for me. They were finally open. At that point, I didn't even want the console anymore. Bought it somewhere else.

Amazing customer service and amazing employees. Both employees a young female and a young male both…read moreanswered any questions I had and made me feel welcomed. Promptly got the games I requested and even made sure the boxes I received had game covers. Amazing. Please give these two here a raise. After having that bad experience with another GameStop today here in Dallas these two did awesome work to fix any distrust I started to have with GameStop. Price was fantastic.

There were a couple workers there, but i didn't get greeted, so i just did my look around. The…read moreselection was pretty good and the value, well I guess that depends on what you are looking for. It can run from fairly cheap to pricey

Everything I've come here the people were great. I love the fact that they were never over pushy…read moreanyone reading this that knows GameStop understands what I mean by pushy. Haha! I'll continue to come here. I've spent thousands here and will continue to go in the future.

Gamestop is your typical gaming needs place. Location is convenient to my house; as it is only 10…read moreminutes from my home. The store seems smaller than most others. With it's small size, though, makes up with the staff. I have known to become a regular now, coming pretty much every Thursday and/or Friday. The staff there is very helpful, and always help me find what I want. If we cannot it, they always offer alternatives to feed my gaming needs. This has lead me to some really good adventures in gaming. When the staff is not busy, they always make time to discuss other games and interests within gaming with me. That I believe is great customer service when one is trying to relate to the customer. This has been probably the best Gamestop I have been out of all in the area.

I took my son here to check out some of their games. They have a good selection of games and game…read moresystems and accessories. The associates that work here REALLY know their stuff, they seem to live and breath video games which is great when you have questions. One of the associates really connected well with my son and really got him excited about a new game and feel welcome. It was fairly busy which is often a good sign that people come for multiple reasons. We'll definitely be back soon.