***Please do not patronize this store***
Your time and money are not appreciated. Here is my account of the last interaction I had at this location.
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I am writing this to tell about my experience at your McKinney Hallmark location this evening. It is a tradition that we let the kids pick out an ornament of their choosing for our Christmas tree. My son is 18 and my daughter is 13. We choose the Hallmark store for the fun and new movie themed ornaments; and to pick out two cards for my husbands' birthday. When we entered the store, we were not greeted, not a huge deal but a little off putting since we were the only customers in the store around 7:30 in the evening. There were two of your store's employees, very much enjoying their in-depth conversation on their co-dependent family members that they did not seem to want to be interrupted. How do you I know this?... well because I tried to ask them where the first Christmas ornaments were and I was unable to get an answer. Once all the ornaments had been found I walked behind your cash wrap to look at the novelty items for Christmas gifts, this is where I was acknowledged with a quip "Are you done yet?" I was taken aback, first that she spoke to me and then her tone. Once I understood what she was saying. I replied, "no not...yet". As I made no gesture of going to check out. She then told me I could unburden my load at the cash wrap. Once I began looking, another person entered into the store and was promptly greeted with a "Welcome to Hallmark" ---- ahhhh, so you do greet. Just not me. Got it. Moving on, my son kept looking at novelty items and then I proceeded to check out. Another unpleasant process, I repeated my phone number four times and my name twice. Once I had completed my transaction, I told my son to wait in the car. Once he left, I advised your two employees that this was the worst experience I have ever had at a Hallmark store. Your employees retort - "I am sorry" (with a not sorry tone) "I thought I greeted you". Well you didn't - not only were we not greeted you did not speak to me or my family the entire visit. I also advised her that I am not sure why she would not greet me but the fact that I spent almost $100 on novelty items in your store should earn at least a little customer service.
All that to say is that, I realize that she did not see an issue as to how she treated me today. The simple fact that I took the time to tell her that her customer service is lacking should have taken one moment of self-reflection to say to herself, you know what, I did not mean to come off that way. Instead she had a terrible attitude. If my kids had not spent so much time picking out their ornaments they would have stayed there at that store with here. I really hope that the next time I enter your store that I will have a better experience. read more
