Best customer ever professional and care about the customer I will come back to the store in the future it went beyond to help me my issue because Gamestop nothridge Gamestop Not my staff wanted to help me resolve my issue read more

To be honest this game stop was one of many stores that i like to go to because the staff are friendly and because they dont have cheap products. read more

ordered a game paid for it to get it at day one and they're telling me I still have to wait one week to get it not the first time store has done this read more

They don't even answer the phone like they are so damn busy nobody be in here at all.

I went to this GameStop back in June. I never had the yelp app until now & this came out on my recommendations. DO NOT GO. I'm a girl, and I wanted to buy something Pokémon related for my bf for Father's Day. I spoke to a man about purchasing something Pokémon related because I know nothing about Pokémon & he looked at me like and didn't get off his phone & proceeded to just leave me there clueless. I was like maybe he's on his break ‍ but he then helped a father & son shortly after. Fortunately, I saw another woman working there & she was SO KIND. She stood next to me the rest of my visit at the store making sure I knew what items to purchase since she had Knowledge on the anime. That's the only reason for the 3 stars. She even included something for free!! I wish I had got her name & also the man so he can suffer consequences. But I was in a hurry. read more

Came here at 10:30am because online it says they open at 10 am today, but unfortunately they actually don't open until 11am. They should work on updating their information on the game stop website. read more

Talk about bad service, not responsible, non communication and the worst experience I have ever had at for shopping at GameStop for over 15 years, my story I purchase FIFA 19 on Thursday and then email says it's ready for pick up but I was busy so I can the next day Friday I came by to pick it up and they said nothing what was there, not received an email and giving me a lot of excuses that all stores r having problems also asking if I made a mistake and it's funny cuz my email says it's ready for pickup and all the formations right, the other funny thing I purchase another game, picked up with no problem at the bellflower GameStop and I showed it to her & I got her there , she just basically told me there's nothing we can do, she said they will give me a call and still have not received one... So I purchase online the same game but to pick up at the Bellflower GameStop and guess what it's ready for pickup and they call them to confirm it and it's back it up and ready to go, sorry about two games with the 2-hour difference another location and the one on Gage bought it 2 days ago and not received nothing but yet it says it's ready for pickup when I call, show up to complain they look at me like I'm crazy until I show proof but that GameStop new management, and I lost a coupon thanks to this read more

See all

Every time I call, I been in hold for 5 hours. I just want to buy CALL OF DUTYYYYYYYYYYYYYYYYYY!!!! Why can't they answer the phoneeeeeee!!!!!!!!! read more

Real bad customer service from the night crew. Can't answer questions. Very sassy, rude and attitude but that's what you get when you hire a young staff I guess. I came to buy a game for my grandson very bad experience. Hope they get their act together. My advice just go to Best Buy read more

You have 3 people here and non of them can answer simple questions about xbox. One of the guys keept walking outside and didnt even letme finish the question. They should be more carefull on who they hire to attend their stores. read more

The costume service sucks i went to pick up halo 5 and one of the guys didn't want to give it to me It was under my husband name So I took his i.d and the Receive and they still wanted to See him.... Like wtf why do you think I have His I.D! And he asked to see mine cus the address But we just moved so our address is different This game stop sucks! read more

Came to return some video games I purchased and the man behind the counter was able to get me more money back than I paid for the game because of a promotion they had. I will be back. read more

Customer service was fucken trash. Would not even come here for a pre order, they have a problem helping the same costumer like I don't want to see you ugly ass face too bitch but I fucken have to to do a stupid return. read more

I've gone to other gamestops. Lots of them...from Manhattan beach-all the way to whittier. I'm not a casual player...I've gamed a lot for years.... And with all honesty, this gamestop has been far the best. Everyone here makes me feel welcomed. They know their stuff. Yes the hrs do change, but it's all based on seasons....like christmas.....ect. but that's the same with all gamestops. anyways I like this place. My favorite. :) read more

First of all I would like to say that I'm 100% satisfied with his PS3 console that I have purchased today February 27 of 2016 not only was the console to its satisfactory expectation but as well the customer service that was provided during this purchase felt as if representative that assist me was actually trying to offer me what was suitable for me and convenient not only just trying to get a sale .. A big thank you to 284022 PATRICIA for providing great customer service and representing a company as an employee should and a employee who actually cares about their employment opportunities not only contributes in a daily cycle to collect an actual check more people like this needed ... read more

Gamestop - Videos & Video Game Rental Near Me - Los Angeles, California

I bought a used PS4 a month ago. I personally never buy used electronics because they always seem to fail or have some defect. However, the cashier convinced me to buy one. When purchasing the used PS4, I asked about the warranty. They told me I had 30 days to return it if anything was wrong with it. When I asked about he warranty on a new PS4, they said the same thing "Sony only offers a 30-day warranty." Now, I know that's not the case since my PS3 had a 1-year warranty when I first bought it. Anyway, I went home and used the PS4 mostly for blurays and a few games here and there. This morning the used PS4 failed to turn on. Blue light came on and then turned off. Tried restoring it and nothing. Luckily, I was one day away for the 30-day warranty. When I went to exchange it they said I couldn't because I only had 7 days to return it (wasn't told that when I bought it) and they could only exchange it for another used one. I told them I had no interest on a used one and wanted a new one instead (I would pay the difference). They said no...I said I'm not taking it back then and I was going to call my credit card company and cancel the charges since I was within the 30 days. The cashier and the manager (I assume since he had to call her over) started taking about what to do. She kept saying I couldn't get a new one because I was over the 30 days. The cashier said no, he's either one day away or is on the 30th day today. I try to tell her I was still within the 30 days, but she ignored me. It wasn't until I walked away and called my credit card company that she changed her mind or something. The cashier (Lee) was great through out the whole thing. Very polite and respectful. He told me that I would need to activate my new PS4, but since my old one died, I would have to call Sony directly. Anyway, great customer service from the cashier. The manager, not so much. The only reason this review is getting 4 stars is because of "Lee." Finally, don't ever buy used electronics from any store. You think you're saving a few bucks, but you're really not. read more

I give this 5 stars because this is the GameStop we're I get all my games and gaming things if you say.This is my favorite place to get things for my console. read more

I usually go to this location because it's closest to my house. There have been multiple times when I call in advance for info and get the wrong info for what I need. Mainly the closing time for that day. Not to mention they don't handle midnight releases too well at all. They're not the worst, but I've been to better Gamestop's. read more

I would not normally review a video game store, but I have been so incredibly impressed with their customer service. Every time I call, they are knowledgable and answer all my questions. Extremely friendly!! I have dealt with 3 ppl at that store, and they ALL were really awesome!! I even remember all of their names. The first guy I spoke with was named, Brian. The second guy I spoke with was named, Carlos. And the third guy was named, Michael. Every single one of these guys were GREAT!! read more

Worse customer service I've ever experienced. I called the store for information on a game, was asked to hold, and was hung up.

Great service and they are funny kind and nice to all the customers and they will be willing to help you anytime i would give them a raise

Placed a funko pop on hold online received my confirmation email that it was available and ready for pick up, when i called to confirm they said they can only hold for an hour even though every other gamestop i have ever shopped at holds it for an entire day, called them back a while later to let them know i was on my way so i didnt waste my time driving.. they said they had already sold it ... never will i do business with this shady store read more

Best gamestop I've been to. Costumer service is one of the best I've seen. Very friendly the costumers they get.

Ok, this is a really good Gamestop, some of the the pre owned DS games are kinda over priced. But anyway, The staff are super chill, however, recently I was looking for blazblue cross tag battle, t was out of stock. I went everyday for the next 2 weeks and still got nothing, so I just got South Park on sale for 30 dollars. That's really my only issue, the lack of restocking. But other then that, it's a good place if your wanting to play that game everyone has, also they like to take pre owned games and label them as "new". I'd recommend it to buy a game real quick. read more

I bought two new 3ds xl for my children and the two latest pokemon games, the cashier let me know that there was a new one being released in a couple of months so I really did appreciate that, the only reason why I failed to give five stars is because they kept insisting I by covers and everything there, I was grateful but I really had to go and they kept showing me things I told them I really didn't want and so it took a while to purchase these things read more